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Humana Customer Care Service

Humana Inc.

500 W. Main Street
Louisville
Kentucky
United States - 40202

Customer Support Phone Numbers

Phone:
+1 800 486 2620(Corporate) 10 8
+1 800 448 6262(General inquiries) 5 5
+1 800 833 6917(Individual & Family Insurance) 0 0
+1 800 457 4708(Medicare Customer Service) 0 0
+1 877 877 1051(Dental/ Vision Insurance) 0 0
+1 800 448 6262(Insurance through Employers) 5 5
Fax:
+1 888 556 2128 0 0
 

Humana Complaints & Reviews

Humana / claim denial

Km
Kmpr on Oct 13, 2017
I have been dealing with Humana regarding a bill I incurred in July 2016. I fell broke my leg (ankle) while visiting in Minnesota. Humana denied the claim because of referral...out of network services. I was not aware of the denial-a result of no paper!! I was made aware that I had a bill...

Humana / pain management dr. stopping meds cold turkey

Do
Donella Herring on Oct 12, 2017
I have been on long term pain meds. I keep my appointments, I'm Not a drug addict, follow all the rules. Agree to those expensive steroid injections which don't work anymore. Now primary care Dr. has to give me oral steroid packs to help with increased pain he gave me with those steroid...

Humana / appeals and unethical

In
inhumane on Oct 3, 2017
I am absolutely appalled how this company treats patients, customers and provider offices. Not only am I a patient but I have spoken to them being an advocate for patients. I was shuffled around for 35 minutes trying to find a status of an appeal and was told the day before they would put...

Humana / claim service

Sa
Sammy Phelps on Oct 3, 2017
Humana is denying an EMERGENCY visit due to the Hospital being out of network. My understanding, and Humana, has agreed, in the case of an emergency, it is considered IN network. I have received a bill from my ER visit and I believe Humana and the hospital need to come to an agreement to...

Humana / network participation status?

Ba
BarbValier on Sep 6, 2017
Our practice has been told our providers are out of network with Humana Medicare PPO. I called Humana on 8/22/17 and stoke to Vel M. who provided me a call reference # 20000026551168 and verified both of our doctors are IN network with Humana Medicare PPO. He said he would also send a...

Humana / customer phone number

Pa
Patricia Campbell on Sep 5, 2017
I have made several calls to ask questions about my insurance. I have been placed on hold, disconnected or mainly the foreigners you have answering the phone, does not understand the question. I am not sure whether the answer they give me is correct. when you ask to be switched to an...

Humana / humana gold advantage

Sa
sashaneiman on Sep 4, 2017
I have my retrieved recorded conversation for my original application submitted to Humana. I changed from Medicare A & B starting on August 1, 2017 to Humana, that promised to cover my choices. My choices included Providence St John's Hospital 2121 Santa Monica Blvd. SM 90404 along with my...

Humana / humana/surgical authorization process

Ja
Jamtaz on Aug 21, 2017
48 hours from cervical fusion surgery i'm notified not by humana but by my surgeons' office that authorization for my surgery has been denied! Upon my calling humana and transferring me three times they connect me to a company called orthodex (Sounds like that anyway) there some lady tell...

Humana / jennifer frost weltlich

Gr
Gr3.com on Aug 19, 2017
Used her job with Humana to travel for 7 years to conduct her extamarital affair. Used her boss (in dental) tim feree to organize the state of MS as part of her primary recruitment areas. Her husband is employed with Humana as well. Using company resources in an attempt to destroy another...

Humana / coverage

Ma
Marianne Figueroa on Jul 18, 2017
I went on a man with several times in the last 3 months to find a rheumatologist in my area I had one that prescribe medicine for me and made me deadly l when I called him he refused to address it so I no longer can you sing. Now I'm back to square one on humans website well there are no...

Humana / your whole system

Ki
KISSfan524 on Jul 14, 2017
First off you decline a test for someone to see if they have cancer or other problems. Dr did a test anyway and found out my grandmother had cancer. And yall just keep denying everything. Starts chemo and she got sick and in hospital ends up being aloud to go home after over a month and 2...

Humana / bill not being paid for service received at dentist office

Po
popeye00 on Jun 28, 2017
I m filing this complaint because I had a crown done on 08/25/16 by my dentist office. This is the first time I had a crown put in my mouth ever and I really needed it. The claims department is denying paying the bill which is covered under my insurance plan. I have called several time...

Humana / finding rheumatologist in my area

Ma
Marianne Figueroa on Jun 23, 2017
Well I've been looking for rheumatologist for two months the ones posted in my plan are not a acceptable at all their complaints and reviews are on the down side. The one that I chose to go a while back well let's just say the medication that was prescribed maybe deadly ill even though I...

Humana / failure to pay doctor

Jw
jwillard on Jun 19, 2017
I signed up with Humana HMO coverage June 2015. I switched to the PPO coverage effective Jan 2016. At that time, someone at Humana entered another insurance company to my account, an insurance company I never heard of. In Feb and June of 2016 I visited my pulmonary doctors office. Since...

Humana / service and phone conversations

Ka
Kayann Reich on Jun 18, 2017
I am so frustrated and stressed out with Humana Pharmacy. My member ID is H57767936, Kay Reich BD 7/12/2949. Speaking and being able to speak to someone on the phone is a disaster! I started having an issue this past week which really came to a head yesterday, 6-17-2017. I couldn't...

Humana / I am complaining about a cac clinic in semoran, orlando

Su
Suarezmichi on Jun 13, 2017
Date 6-12-2017 I wanted to update and send you this letter so you have a more understanding of the events that has gone on in the location of Semoran CAC Clinic. This letter was necessary not because I am mad I did give a two weeks notice but more because of the discrimination and of other...

Humana Medicare Drug Plan / part d drug coverage for seniors

Dr
DrJoeRoss on May 31, 2017
Endangering client’s health care - humana (Medicare) rx drug plan - profits from pain 4/26/2017 1:25 pm I have had humana as my drug rx plan in ny for several years and now in florida since moving here a year ago.in ny it was determined by 3 specialists, that I am allergic to...

Humana / denial of prescriptions, poor phone connections

Ph
Philemt on May 26, 2017
In 2014 I had cervical spinal fusion, thank God I had Excellus then. Now my employer switched to a Humana PPO. After the surgery I was left with severe nerve pain in my arms and hand, also I have lost dexterity in my hands. My doctor prescribed lidocaine patches for pain. Humana denied it...

Humana / revoked prior authorization at last minute/refusal to ok procedure even after trial was met.

Co
Cora Dimitt on Apr 28, 2017
April 21, 2017 my husbands primary insurance and Humana BOTH agreed that no prior authorization was necessary to implant a pain pump for his stage IV metastatic cancer pain. April 24, as my husband was being wheeled in for surgery Humana called the Dr and said he did indeed have to do the...

Humana / clinical pharmacy review-impossible to get information

Cm
cmaltas on Apr 19, 2017
As of today 4/19/2017 I have spent more than four hours speaking with a variety of people in different departments to try and understand why a Tier Reduction Request was denied and what to do about it, since the letter was rather vague. It should be a simple question to answer: exactly...

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