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Humana Customer Care Service

Humana Inc.

500 West Main Street
Louisville
Kentucky
United States - 40202

Customer Support Phone Numbers

Phone:
+1 800 486 2620 6 5
+1 800 448 6262(Customer Care) 2 3
 

Humana Complaints & Reviews

Humana / Health insurance from marketplace exchange

Se
Seiber on Jan 28, 2017
My sister-in-law has Humana from Exchange. She enrolled 12/19/2016 and paid her premium. We also have a confirmation letter stating the details of her plan yet, she is still not recognized in their system. She has multiple health needs medications. So far we have had to pay out of pocket...

Humana / Wrong coverage info given, unorganized, duplication of information

Be
Becca635 on Jan 26, 2017
Everyone I have talked to has been polite and respectful. 1) When I purchased the policy 008 PPO beginning 1-1-17, I was originally told tier 3 drugs have no co-pay. Wrong. Tier 3 has co-pay. Book I received after 1-20-17 shows a co-pay. I called, they can't tell me why. I have all of the...

Humana / Rude customer service on 1-800-523-0023

Li
Lisa Ann Ramirez on Jan 17, 2017
Called to find out why multiple line items were denied for duplicate when they were not duplicates. The first initial call was with a Yuri Y. And I had already done the research and she confirmed it was a duplicate in error, HCPC were completely different, she asked me to submit medical...

Humana HMO Gold Plus / Horrible company

To
TOO SMART on Dec 27, 2016
I've had Humana for about 5 yrs. The only reason I stick with them is because they provide rides to doctors' appointments. Until 2 yrs. Ago we got 12 r/t but this year they reduced it to 6 r/t per year. I like to attend the annual meetings because they are supposed to answer our question...

Humana / Customer service

Wf
wfdianne on Dec 21, 2016
on 12-21-16 I called to speak to an agent (he said his name was Daniel S.). The reference number is 1000014373810...My parents are 85 yrs old and I am the caregiver on their account. This man would not talk to me stating that I may only "receive" certain information. He actually made me...

Humana / Automated system for specialist officer call in authorization

Li
Linda Bauman on Nov 14, 2016
Gottlieb hospital NPI 183170232 Tax ID 36279649 RE: patient ID H44999284 Angel Martinez DOB 8/21/1946 I called in for surgical authorization for Dr. Marcus Quek for date of surgery on 11/15/2016 I used the automated service and entered all the necessary info as requested and it wa...

Humana / I have been disenrolled with humana

Ch
charmaine royer on Nov 6, 2016
I am filing a grievance about Humana for the decision of disenrolled me as of 10/31/2016. I reside in Pennsylvania in the service area; where in the Evidence of Coverage booklet does it state "I can not visit immediate family members in any state for any period of time."!! I have requested...

HUMANA Insurance / Ride assist service dropped my 77 year old dad off and left him stranded for the second time

So
socra saintiche on Oct 17, 2016
On 10/15/16 Humana scheduled transportation for my father to take him to and from his medical appointment (15 miles away). They picked him up around 7am and told him that someone would be there to pick him up after his appointment to take him home. When his appointment was over, he called...

Humana / Medicare prescription coverage

Ba
banospaml on Sep 20, 2016
First off, do NOT let them deduct your premium from your social security benefit! You have been warned. When we moved from one state to another my wife could not find anyone to go to in the new state. When we called Humana we were basically told "sorry, tough luck" and since it wasn't open...

Humana Dental / Dental service

Sh
shdesai on Sep 16, 2016
I got dental from Humana ON July 2016.I had a probelm in my one of the tooth. I went to human net work doctor Mr. Edward A. Mucha on August 1, 2016 . He took X-ray and found several problems. Humana Insurance needed pre treatment estimate for authorization for any payment. I called human...

Humana / Humana Gold Plus HMO

Wa
Water Melon on Jun 28, 2016
I was seen at the cancer center today my HGB is 7.1 My oncologist gave an order for 2 blood transfusions. These 2 transfusions are desperately needed. I called customer service to ask why it is going to take 48 plus hours to receive approval for these two transfusions. An African American...

Humana / Insurance coverage

Pl
plyoung on Mar 11, 2016
Would not pay anything for my sons leg braces and the policy we pay for is a comprehensive commercial policy. The braces were $286 dollars and needed because his knees were out of alignment and he was having trouble walking. The orthopedic doctor called Humana on my behalf and verbally asked...

Humana / Unethical Behavior/ Utilization Review Nurse

Re
Reviewer13071 on Mar 3, 2016
On 3/1/16 a request for LTAC was submitted through the automated system for patient Walter Johnson, DOB:12/31/1941, ID# H48658549. On 3/3/16 I received a phone call from Devera Ellis who is the CM at THR Harris SW (the facility where member currently is) and Devera stated that she received a...

Humana / Medicare Services

Pa
paulars on Feb 23, 2016
In December of 2015 I contacted Humana about clarifying my preferred provider (Dr Ma). The operator assured me that Dr Ma (my primary care doctor) was on the approved list but for some reason she was unable to have her indicated as my primary doctor. Between then and now I have spent...

Humana Health Insurance / Customer service

Re
Reviewer48455 on Feb 22, 2016
I spent 7hours 19min trying to obtain a new PCP today; it took 11 different calls and a supervisor hung up on me. My previous PCP closed his office without warning. My health requires frequent visits and many meds I am 68yrs old and very ill at this time. If could I would IMMEDIATELY...

Humana / Not a very organized company

Re
Reviewer83470 on Feb 18, 2016
Humana Outsourcing all their call reps give misleading info and they haven't processed a claims received 6 month ago with all information needed to process... Manager dont call you back and they never pay what they say... My Doctor office staffed told me NEVERT go with humana again...

Humana / Health Insurance Fraudulent Insurer.

Re
Reviewer59239 on Jan 26, 2016
Don't let yourself be fooled...they don't payout medical claims. They cancelled our policy when we paid them with a certified check and proved to them with the postal receipt that it was paid in time. C Walsh promised to fix it after trying for a year...but she lied and never did. Gary

Humana / Customer Service

Re
Reviewer12272 on Jan 25, 2016
I am trying to give the correct Fax number to my Doctor. After years of being a customer I needed a refill and after a month and a half finally received it. They had the wrong fax number for order. I am on the phone now for 2o minutes, been passed around 3 times and had bad...

Humana / Delta Dental PPO - Coverage

Je
Jean Brink on Jan 21, 2016
On a recorded line, I was told by a Humana representative that my dentist Dr. Edith Gevorgian, Glendale, CA, was in network and that routine cleaning would be fully covered. After my first cleaning, Dr. Gevorgian received $21 from Humana. I called Humana and was told that she was NOT in...

Humana / Affordable Health care plan

Re
Reviewer74971 on Jan 4, 2016
I obtained my health plan from Humana with the the Affordable Health Care in 2015. On May 1, 2015 Humana cancelled my policy due to non-payment which was paid by the Federal Government. Of course Humana did not tell me this nor did I get a letter. When I had to pay for my medication HUMIRA...

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