Service
I ordered 3 drinks at 2:35 pm in the store on 2/1/20 and there was no line but waited for the drinks until 2:55pm . It seemed like the drive thru took priority. I didn't receive the 3 drinks in any time close together. I expressed my concern as I waited for my 3rd drink. I wasn't in a rush but it was very frustrating. A woman also placed a mobile order and was waiting for an extensive amount of time she said .
iced caramel macchiato and matcha latte
Every time I go to this Starbucks and ask for soy milk they disregard that and use regular milk. Also, I asked for light ice for my drink and they wrote "add ice" on my order. They also added honey, which I didn't even ask for and still charged me extra for it. I was charged $5.85 for a grande iced caramel macchiato that was terrible and not what I asked for.
Read full complaintcoffee, yogurt
We arrived at the Starbucks line on the Southwest concourse at 8:55AM. There were 2 people working behind the counter a Monday morning in a busy commute airport-a cashier and a 'baristista'. It took nearly 30 minutes to get through the line. The Peets Coffee had 4 people working and they kept their line moving. Yes we should have switched. After getting our...
Read full complaintloud music
I come every day to Starbucks at W. Broadway and Balaclava in Vancouver, B.C., but their loud music is driving me crazy... Either they turn it down or I will spend my money somewhere else. (I ask the manager to turn the music down, but, instead, he cranked up - thanks a lot!). Is this how you want to treat your frequent customers?
Read full complaintcustomer service hotline
I contacted Starbucks per phone, since Emails only get standard, prewritten answers like "just call us"...
I cannot log into my account anymore.
The employee on the hotline told me, he would transfer that technical issue onto the higher department, - they would come back.
Needless to say, nobody ever did...I have a gift card with a balance in my account, and also still some star rewards to use.
I know many of friends and family have the same issues. It seems Starbucks purposely blocks customers - so they can not EARN and USE their stars - in order to save money. We can always spend a lot of money, but they don't want us to earn stars in order to get free drinks or food items.
The internet is full of complaints.
So if I do not get any help asap, I will address that and submit an official complaint to the BBB.
I feel betrayed as many other customers do.
I need to be able to access my account.
Klara Reed
klara.[protected]@gmail.com
serena a blond barista who works here
I come to this place often as I live close and enjoy coming to Barnes and Nobel which it is attached to. My most recent visit I had my order taken by Serena, a blond barista. She was rude and curt. Just generally unpleasant and in need of serious retraining regarding her attitude. I am not expecting or wanting anything special, in fact, I would prefer indifference, but her rolling her eyes while I order I could do without.
Read full complaintharassment by manager
On February 4, 2020, the manager at Scarsdale Starbucks (East Parkway branch) harassed me, and I would like to bring a complaint against her. She apparently felt suspicious of me, maybe I seemed a bit strange to her, but I had just purchased a coffee from her and was as friendly as I could be, and there was no sign of any animosity from her. 3 minute...
Read full complaintfood
I will no longer go to this Starbucks. Every time I go and give them another chance they mess up my order. Last week they gave me molded blueberries and today I asked them for berries and nuts in the oatmeal and didn't give it to me. Every week I go they forget to give me something or the food is rotten. This is not right considering how much I spend there.
extremely rude and belligerent staff.
I am highly disappointed today 1/29/2020 with this girl with "red hair colored with glasses" who was so rude and on the edge. I go to this starbucks all the time. Please do not serve people or work at all if you don't don't how to have normal conversations with people, people who are working hard and paying for the service and helping with your busine...
Read full complaintcustomer service
I went into Starbucks today (January 22, 2020) to use my gift card. When I entered the store, the two employees that were working didn't greet me. They were looking at me like I was the plague. Both stared and didn't say anything. They looked as if I had a disease. The next customber came in and both of the spoke and greeted her. I asked for my drink to be...
Read full complaintcorporation staff
I came in to get a a white chocolate mocha and I had to wait almost 10 minutes because there was at least 10 people from your corporation doing a site survey on the Ohio Turnpike the guy held up the line and there was at least six of us why he's sitting there talkin and talkin and talkin this happen around 4:54 p.m. on January 21st the staff that works there did a wonderful job the mocha was great but we are limited on time when we come through the Ohio Turnpike to have someone stand there from your Corporation Headquarters and kept talkin and talkin and talkin
16oz starbucks insulated decanters
Hello, I purchased 2 coffee mugs from one of the Watertown, NY Starbucks locations totaling over $60. In less than a month the lids clasps on both broke not closing any more. The store and customer service refuse to replace the lids. I expected more from Starbucks due to their supposed reputation and the price point of the product. The product is garbage. I'm done with Starbucks!
Read full complaintpricing
Advertised price at the vendor for Coconutmilk Latte was 4.20. At checkout I was charged additional 0.75 for the coconutmilk. Counter worker told me there was no button for drink, so she had to charge me for a latte and add the coconut milk. No attempt was made to sell the drink for correct price. I was told that the sign is wrong.
Scott obright
Bright.[protected]@gmail.com
customer service
January 11, 2020 11:22am I ordered online as I usually do, 3 drinks, 2 matcha Iced lattes with light ice and 1 Mocha Frappuccino. I asked the barista if this was considered light ice, but it was clearly packed with ice. She asked if I wanted them to be redone, I replied "yes." She took the drinks and forcefully threw them in the trash with no eye contact...
Read full complaintservice on 8 jan 2020, 12:30 pm & electrical outlets
I was in today and ordered a hot sandwich. When the young woman behind the counter gave it to me, there was a plastic fork included, in a sealed plastic wrap. When I noticed this, I simply removed the fork and laid it back on the counter. When the young woman saw this, she took the sealed forkand threw it straight in the trash.
First, I do not think Starbucks should still be using plastic utensils in 2020, but for your employee to simply take a brand new, unopened plastic fork and throw it in the trash...! That's the values your employees have toward the environment.
And you really cannot find a substitute for plastic? I know for a fact that, until maybe the late '60s or early '70s, all such throwaway utensils were made of untreated wood.
Now, for the other point: For months now, several of the electric outlets in this particular store have been useless - and it's getting that way in other stores as well.
Thanks for listening.
3 items
1. Your Coffee Shops are freezing cold, winter or summer.
2. Your electrical plug-ins to charge phone or computer are defective, they chargers will not stay in. Thsir eally sucks.
3. All of your chaurs worldwide...should have felt or palstic under the legs to prevdent extremenoise when a customer moves a chair. VERY annoying, when we try to visit.
NOTE: What ever happened = to your great Cheesecake.
NOTE: Keep the damn street prople out of your coffee shops !
pumpkin spice
Wow, I'm very disappointed, it's mid December & you are not serving pumpkin spice anymore! I always purchase this all month long of December! What's going on? I love Starbucks, I've been to 3 different locations and they have told me they were not serving it any longer. I asked why & one cashier said I guess they are trying to make it more exclusive! That's not right! Twice I've had to go to another coffee shop to get pumpkin spice. I hope next year is better!
Thank you for hearing me out!
Merry X Mas,
ANA Lopez
store and parking lot design
Mobile Ordered from this location. The design of the building and parking lot is so horrible that I had to wait 15 min in a long drive thru line just to get into the store lot to park to pick up my mobile order. I In addition the store manager (I think) was rude when I complained, although I prefaced my complaint with "I know you guys can't control your...
Read full complaintpoor customer services
To whom it may concern, I am a loyalty Starbucks customer since 2014 and remained as Gold member (My card 2081) eversince. I enjoyed the setting and good vibes from most of the stores that I went to. Unfortunately, I had a very bad customer services from one of the local Starbucks store that located at Elk Grove, CA. Yesterday, it was my birthday and...
Read full complaintterrible customer service
Date of visit: 11/25/2019 12pm EST No receipt provided, paid cash The two baristas were inattentive and not responsive as I waited at the register during a time when the store was nearly empty. Also, there was a long wait for my drink, a simple cafe latte. After 10 minutes, I asked if they were making it and the barista said 'she's making it' without...
Read full complaint
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