Starbucks

Every time I go to this Starbucks and ask for soy milk they disregard that and use regular milk. Also, I asked for light ice for my drink and they wrote "add ice" on my order. They also added honey, which I didn't even ask for and still charged me extra for it. I was charged $5.85 for a grande iced caramel macchiato that was terrible and not what I asked for.