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Costa Coffee Complaints & Reviews

Costa Coffee / staff attitudes and quality of drinks

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Carol Makepeace on Aug 7, 2018

I attend the Costa inside the Odeon Cinema in Tamworth, Staffordshire three times a week. I am severely disabled and autistic so I look forward to my visits as I spend the rest of my time at home on my bed. I have been going to the same Costa for two years now and never had a problem...

Costa Coffee / the coffee shop and staff

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Soo Keay on Aug 6, 2018

I visited costa in beumontleys last week for the first time in 18 months and was appalled at the state of place .filthy is an understatement here is a list of what was wrong 1 flies everywhere 2 stale milk on the floor with coffee bags standing in the milk 3 shelves and crockery were...

Costa Coffee / fresh fruit cut iced jasmine tea

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Sophia Lan on Aug 5, 2018

Aug 5th 14:20PM IN Beijing, China I ordered an Fresh fruit cut iced Jasmine tea in 欧美汇 COSTA. This barista made the tea with no flavor and she told me it is what is it. i've been to many cafe and always order the same drink. When I told her maybe she should try it, she told me she won't and...

Costa Coffee / staff

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sbutp on Aug 1, 2018

I visited the Launceston shop on Wednesday morning with my family. The shop was a disgrace, what a mess! The staff were busy and the manager, a young lady, was the most disrespectful person I have come across. Manager - she had no idea and certainly had no idea how to speak to her staff in...

Costa in Norwich / cakes etc

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Lisa wooden on Jul 31, 2018

We went to the Costa in Norwich in next at longwater retail park. My daughter wanted a cake so we ordered 2 cakes when the young lady was getting them sorted I noticed there was at least 5 flys trapped inside where the cakes were so we ordered carrot cake because they were under a gla...

Costa Coffee / cold coffee I purchased

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Nicokat on Jul 24, 2018

Today I bought for the first time a cold coffee with milk. It was expensive. I did not try the coffee until in my car. It was the most dreadful liquid is ever tasted. I tried adding sweetener and more milk at home, my partner though it down the sink as I became nauseous and was sick several...

Costa Coffee / scam emails

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Wendy Parker on Jul 22, 2018

This was sent to me by a link... Its a scam To celebrate our 50th birthday and to say a huge thank you to our customers in london we are giving away hundres of free £75 vouchers. Remaining vouchers: 332 Just complete our short survey to claim yours: Question 1 of 3: how often to do you...

Costa Coffee / 'egg mayo' sandwich

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Janette Ball on Jul 8, 2018

The Egg Mayo sandwich was bought in good faith, and in date, on Saturday 7th July 2018 at the Costa store located within the Next Shop in Norwich, and I believed that it would be as described on the outer packaging. Unfortunately the mayo was far from visible and I certainly did not detect any...

Costa Coffee / unethical behaviour

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chelsea.ag on Jul 5, 2018

To whom this may concern, I am writing in regards to a recent visit yesturday, 4 July 2018, around 11am at your store in putKingsteignton. While I was there with one of my support workers, we had seen a lady who appeared to be mentally unwell was handing out money/cakes etc to the...

Costa Coffee / basingstoke costa leisure park

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Jmurph90 on Jun 26, 2018

On Sunday 10th June 2018 whilst visiting a Costa store in Basingstoke leisure park, my 3 year old daughter caught her finger in the toilet door which caused the tip of finger to be cut off. I am writing this as I am appaulled by your service. My name and contact details were given the next...

Costa Coffee / poor service, rude staff, points not added

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nellyandtheboys on May 28, 2018

E-mailed previously and completely ignored by Costa. Will try to summarise. Ordered medium latte and 2 chocolate baby cinnos. Was given a latte and while waiting for the baby cinnos I took a sip and realised it had syrup in it. As I had already waited about 5 mins for the rest of my order...

Costa Coffee / toast

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Rosemary Masters on May 26, 2018

I ordered toast and coffee at Birmingham airport costa at 9 o clock am on the 12th May. I couldn't cut the toast with a knife. I couldn't brake it in half. When I did manage to snap it in half on the edge of the table it looked like it was made of layers of balsa wood. If my flight hadn't...

Costa Coffee / no delivery again!

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leesonslair on May 21, 2018

As a group of 8 visiting Costa every Saturday morning we have been let down again. No BACON rolls for 2 weeks now - and they are on special!!!/...being told that this is because of delivery issues. Come on Costa - look at the spend we have with you - a group of 8 every Saturday!!! This i...

Costa Coffee / customer service

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JaniceR68 on May 1, 2018

I'm in your Costa cafe, Abu Dhabi airport, terminal 3. I've just informed your staff that every time they close the door behind their counter it slams shut and shudders the wall which supports the long couch area. Oblivious to this they denied there is a door (which there is to the side) and...

Costa Coffee / rude and silly excuse

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traceymorris on May 1, 2018

me and my husband spend at least £50 per week in all costa shops in and around Weston super mare, we have waited months for the peach syrup to arrive so we could have an iced peach tea on 24th April, 18, we went into our most visited store at Bransby way wsm, they could not wait to let us know...

Costa Coffee / unethical behaviour

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Gillian HR on Apr 28, 2018

Date of Incident: 28th April 2018 Approx time of incident: 16.15pm Location: Costa Coffee, Rushmere, Craigavon, Northern Ireland. Details of Incident: My two children aged 6yrs and 9yrs went up to the till to ask the costa employee the wifi code for their tablet. They were in my sight the...

Costa Coffee / staff employee & manager

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Orlando Gittens on Apr 22, 2018

On Sunday 22/4/2018 my son & I purchased 2 drinks from Costa Coffee on the junction of West Green Rd & Tottenham high road. This was at 1500. I asked the female employee at the counter if we could use the toilet. The answer was yes I asked if we need a password the response was no...

Costa Coffee / costa coffee port talbot

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Wal66 on Apr 20, 2018

I am a Costa Coffee customer and am not happy with how unfairly another very good customer has been treated and was dealt with very unprofessionally. Donna Flay is a lovely kind lady who has been banned for reasons unknown because of complaints from one person. This one person has made 7...

Costa Coffee / service at costa leigh delamere westbound m4 motorway. fri 6th april 6th

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Trendell on Apr 10, 2018

My wife and I stopped at costa coffee at approx 10.15 am on fri april the 6th. When we approached the ordering area, the gentleman who took our order A double expresso and a pot of tea, just looked blankly at me, I gave him my Order, he gave me the price in or out, he said costa card, and...

Costa Coffee / takeaway coffee

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Cheeky21 on Mar 30, 2018

Hi I went to Costa coffee at Meadowhall 30/3/2018 at13:15pm I asked for a latte with coconut milk I took my coffee but didn't taste it till I had sat down on the tram I took a sip and realized it was cows milk which I have a serious allergy to so had to throw away which was a waste of...