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Costa Coffee Complaints & Reviews

Costa Coffee / assistant manager

Tanya Martin on Dec 29, 2018

I was visiting your drive throu on clough rd hull I was sat with my husband and two children at 145 pm when a manager approached a young worker in a salmon coloured coat I believe the girl works there the manger was talking to the girl in a raised voice in front of customers which was most...

Costa Coffee / staff complaint

Davey boy71 on Dec 11, 2018

My 17yr old daughter works for Costa coffee, greenbridge, Swindon, her name is Lauren Roberts. She has e a serious issue that needs addressing and resolving. She is being bullied and black mailed by her manager. She is too scared to complain, worried it might make her situation worse. As a...

Costa Coffee / black forest and hazelnut and praline and cream hot chocolate

Karen Deane on Dec 11, 2018

Hi Just visited Costa Coffee in Bournemouth with a friend to treat her for her birthday to a hot chocolate. Pictures outside Costa of the Black Forest and Praline Hot chocolate looked fantastic and very festive and special. Ordered the above and when she presented them to us they looked...

Costa Coffee / gift card

Haulwen on Dec 7, 2018

We moved from South Wales to Blackpool and we were given a £10 Gift card by friends which was bought in Costa in Trostre in Llanelli.unfortunately when we went to use it we were told that the card had not been activated so we could not use it.I understand that sometimes things do go wrong but...

Costa Coffee / lack of service!

Mrs J Hurley on Dec 2, 2018

Today and on several occasions, certainly Sundays I have found an extreme lack of service. Certain staff seem to always be issuing the take away cups for ‘sitting in' customers when Apparrently the dishwasher is not working. The dishwasher at the Canvey branches seems to be broken most often...

Costa Coffee / toasted sandwich

Luke McCarthy on Nov 27, 2018

Moorfields eye hospital. Costa coffees 17:45. I was offered a microwaved toasted sandwich as I was told the grill was not on. I complained and was told it came out the same as grilling. I complained again and refused the sandwich and did not pay. This was not the first time I have seen thi...

Costa / black forest hot chocolate

Jencole24 on Nov 23, 2018

My partner and I ordered a black forest hot chocolates, paid just short if £8 for the two. The hot choc was luke warm, and certainly wasn't the black forest.. as it was a drive through and in a rush to pick my autistic son up from his school I didn't have time to take it back. The...

Costa Coffee / drinks

Zena M on Nov 19, 2018

Purchased at Antelope Park, Southampton Monday 19 November 2018 at approx 09.15 Medium Caramel & Praline hot chocolate Dear sirs This the FOURTH time now I have returned from Antelope park, Southampton Costa Coffee to find it's the wrong drink! I have never bothered to go back out to...

Costa Coffee / scald

Carl Denver on Nov 9, 2018

Just been to Durham services Costa. Ordered a coffee and a tea in take away cups but chose to sit down to drink them. The tea was too hot to drink. Our 3 year old son, Beau, knocked over the cup of tea from the coffee table in store and scalded his lower abdomen. We immediately stripped...

Costa Coffee / gift card

C Hall on Nov 1, 2018

Hi, I received a gift card for my birthday 23rd July 2018, loaded with £10.00. I used it in Littlehampton Costa to buy a flat white on 28th Sept. This should have left me with a balance of approx £7.50. Tuesday 30th October, I attempted to use the gift card to buy 2 hot chocolates in...

Costa Coffee "zero points" / penge west coast (south east london)

olga berezh on Oct 28, 2018

Went to the Costa, they served me a barely warm latter. Did not want to argue but instead heard the dirty talk about the customers. In particular: " She is the worst customer", - to be honest I was disgusted. How you can talk about the customers in front of the customers???? It's so dull...

Costa Coffee / staff

Camilla key on Oct 20, 2018

To whom this may concern, myself and my mother visited costa coffee in Crewe Cheshire retail park. We were discusted with the service. We ordered a hot chocolate and filter coffee a gingerbread muffin and caramel shortbread. When I checked the reciept it was wrong they gave us a different...

Costa Coffee - Queen Elizabeth Hospital, Birmingham / quality of food

Ms A O'Gilvie on Oct 19, 2018

The chicken with pasta (not sure the exact name) I ordered from Queen Elizabeth Hospital, Birmingham, was burnt tried to eat it but the pasta and chicken was hard. I returned it and they gave me a mac and cheese at my request. That was under cooked, now my stomach is aching. I love Costa...

Costa Coffee / being badly scalded at costa coffee in york hospital

RM C-Smye on Oct 14, 2018

I went to the Costa Coffee in my lunch break on 20th September and asked for a decaf flat black. It was so hot I could barely hold it - told the 2 colleagues I was with that I was going to need a cup holder because it was so hot. Whilst trying to out it in the cup holder- it spilled over my...

Costa Coffee / helen

Twinkle1971 on Sep 29, 2018

Long blonde hair works at drakehouse sheffiekd. She is rude arrogant. She has a issue with my daughter. We used to go in regular but no longer do due to Helens demeiner. Her ex boyfriend is friends with my daughter. Helenand this boy who used to work in Costa split up and the atmosphere...

Costa Coffee / chocolate twist

Mohamed (MYSELF) on Sep 28, 2018

I ordered a chocolate twist, a muffin and 2 American coffee with milk. This ordered came out of the Costa location in Gamet Al Deal street. First the chocolate Twist was hard as a rock and you have changed the recipe or the amount of chocolate you put inside. It only had 3-4 dots of...

Costa Coffee RSCH Egerton Rd Guildford Surrey / iced costa coffee

timelord on Sep 18, 2018

I bought iced costa coffee at above outlet at around 6pm on 18th September 2018. I drank most of it found what I thought was a piece of ice in the bottom turned out to be a shard of glass, quite a large one. I have the piece of glass. I consider this to be a very serious thing. I tried...

Costa Coffee / customer service

Lynne Veale on Sep 16, 2018

My husband and I visited the Next Costa coffee this afternoon at Kirkcaldy retail park. Obviously it was busy; it always is, especially at the weekend. Whilst I was queueing I overheard one of the team members ask someone ahead of me if they could take their drinks in paper cups. I said to...

Costa Coffee / charged me wrongly for triple the price

faisal dopey on Aug 28, 2018

On 25/08/18 i biught a ice coffee at mumbai terminal2 airport 0640 hours.was served by Mr Samad staff no 5007 in the receipt it stated 330idr.but when i reach back Singapore i receive a bank statement i was charged for 1031 i when i check back the receipts..i found 2 receipts for...

Costa Coffee / abusive manageress

An on Aug 27, 2018

Hello there, I would just like to tell you about my experience yesterday. I am a lover of costa coffee and whatever store I have visited, as always been a lovely team of staff, always polite and service always excellent. However, I visited a Costa, that is situated in a amusement arcade...