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Costa Coffee Complaints & Reviews

Costa Coffee / Toast

Rosemary Masters on May 26, 2018

I ordered toast and coffee at Birmingham airport costa at 9 o clock am on the 12th May. I couldn't cut the toast with a knife. I couldn't brake it in half. When I did manage to snap it in half on the edge of the table it looked like it was made of layers of balsa wood. If my flight hadn't...

Costa Coffee / no delivery again!

leesonslair on May 21, 2018

As a group of 8 visiting Costa every Saturday morning we have been let down again. No BACON rolls for 2 weeks now - and they are on special!!!/...being told that this is because of delivery issues. Come on Costa - look at the spend we have with you - a group of 8 every Saturday!!! This i...

Costa Coffee / customer service

JaniceR68 on May 1, 2018

I'm in your Costa cafe, Abu Dhabi airport, terminal 3. I've just informed your staff that every time they close the door behind their counter it slams shut and shudders the wall which supports the long couch area. Oblivious to this they denied there is a door (which there is to the side) and...

Costa Coffee / rude and silly excuse

traceymorris on May 1, 2018

me and my husband spend at least £50 per week in all costa shops in and around Weston super mare, we have waited months for the peach syrup to arrive so we could have an iced peach tea on 24th April, 18, we went into our most visited store at Bransby way wsm, they could not wait to let us know...

Costa Coffee / unethical behaviour

Gillian HR on Apr 28, 2018

Date of Incident: 28th April 2018 Approx time of incident: 16.15pm Location: Costa Coffee, Rushmere, Craigavon, Northern Ireland. Details of Incident: My two children aged 6yrs and 9yrs went up to the till to ask the costa employee the wifi code for their tablet. They were in my sight the...

Costa Coffee / staff employee & manager

Orlando Gittens on Apr 22, 2018

On Sunday 22/4/2018 my son & I purchased 2 drinks from Costa Coffee on the junction of West Green Rd & Tottenham high road. This was at 1500. I asked the female employee at the counter if we could use the toilet. The answer was yes I asked if we need a password the response was no...

Costa Coffee / costa coffee port talbot

Wal66 on Apr 20, 2018

I am a Costa Coffee customer and am not happy with how unfairly another very good customer has been treated and was dealt with very unprofessionally. Donna Flay is a lovely kind lady who has been banned for reasons unknown because of complaints from one person. This one person has made 7...

Costa Coffee / service at costa leigh delamere westbound m4 motorway. fri 6th april 6th

Trendell on Apr 10, 2018

My wife and I stopped at costa coffee at approx 10.15 am on fri april the 6th. When we approached the ordering area, the gentleman who took our order A double expresso and a pot of tea, just looked blankly at me, I gave him my Order, he gave me the price in or out, he said costa card, and...

Costa Coffee / takeaway coffee

Cheeky21 on Mar 30, 2018

Hi I went to Costa coffee at Meadowhall 30/3/2018 at13:15pm I asked for a latte with coconut milk I took my coffee but didn't taste it till I had sat down on the tram I took a sip and realized it was cows milk which I have a serious allergy to so had to throw away which was a waste of...

Costa Coffee / wuntu offer

Kathleen Eusebio on Mar 21, 2018

Hi there, I went to costa at Sunbury branch today, as I got a notification from Wuntu App with regards to free coffee from today to Friday, (as I was able to get one from the same branch before with the same staff at the counter) . But this lady said that they are now a Franchise and...

Costa Coffee / bad service and hygiene

Riem Salem on Mar 15, 2018

I am complaining about the level of service in Costa Coffee in Alexandria, Egypt (Stanly Branch) . My last visit was on 12/3/2018. I used to go there a lot. But lately I noticed the service is worsening: - staff not professional enough (how they take orders, how they put the order on the...

Costa Coffee / cup of tea

Maureen McNamara on Mar 12, 2018

I stayed in Blackpool this weekend and on the 11 March my friend and I called in your establishment located in Blackpool tower for refreshment. I only drink tea (which my friend bought me) but I could not drink it as it was full of milk and the tea was very week. I waited in the cue for...

Costa Coffee / hi nearly every week the costa coffee machine breaks down


Hi we use Costa coffee machine at Sewells pocklington and it must break down nearly every week. This machine is usually very well used but it causes problems when it's not working we have a Costa in town but not easy to park. I hope you will get it repaired soon. We can park outside the...

Costa Coffee / restaurant

Philip Critchley on Feb 15, 2018

1st of all this is my third email, 2 going the Costa platform, my complaint is regarding your Restaurants in and around Plymouth. I'm always willing to give credit when it's due but this time I'm not to happy, , with how your Coffee shops are going down hill regarding the cleanliness and...

Costa Coffee / poor attitude on customer service

Shazlina on Feb 8, 2018

I visited Costa Coffee kiosk at New Delhi International Airport, Second Floor, Departure Hall on 29th January 2018 approximately at 3.57 pm local time. I was served by Mr Akshay Kumar (Staff No: 802245); vide Invoice No 52416157591; ORD No: 52416157995. I specifically ordered for Chai Costa and...

Costa Coffee / food & drink

Miss G 123 on Feb 2, 2018

My partner and I visited the Teesside Park Stockton on Tees Costa today but were very disappointed with the cold coffee, dirty tables and the long wait for our sandwiches to arrive. As a regular customer to this store, today was most unusual in the poor service and poor quality of food. My...

Costa Coffee / poor attitude

Adreana on Feb 2, 2018

I've been to Costa in Gillingham quite a few times and the manager seems to be a total rude person towards her staff. You can easily notice she has favouritism between the girls and also racist!! What a manager! Shame on you!! This happened on the 1st of Feb, 2nd and last week been there...

Costa Coffee / take away coffee cups becoming too flexible when filled with hot coffee

MaggieSmith on Jan 9, 2018

Both my daughter and myself have had recent poor experiences at two different Costa outlets in Nottingham. On both occasions, the tops of the cups became too flexible and weakened when filled with hot coffee, resulting in the lid no longer fitting, and as we went to drink, hot coffee...

Costa Coffee / food

JudyWrig on Jan 7, 2018

I visited Costa 193 Western Road Brighton BN12BA on 07/01/2018 at 10.30 and whilst waiting in the queue noticed that flies were crawling over the unwrapped food. My husband and I decided not to drink or eat and spoke to 2 members of staff about the flies. The response was they knew about...

Costa Coffee / poor food hygiene standards

gutsymel on Dec 6, 2017

I went into one of your shops this afternoon, 19 Chalk Farm Road, London, NW1 8AG at approximately 1:45 pm. I noticed there were quite a few flies in the cake and biscuit display cabinet. I pointed this out to the 3 shop assistants, whom said they are aware of this. I told them the food...