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Costa Coffee Complaints & Reviews

Costa Coffee / being badly scalded at costa coffee in york hospital

RM C-Smye on Oct 14, 2018

I went to the Costa Coffee in my lunch break on 20th September and asked for a decaf flat black. It was so hot I could barely hold it - told the 2 colleagues I was with that I was going to need a cup holder because it was so hot. Whilst trying to out it in the cup holder- it spilled over my...

Costa Coffee / helen

Twinkle1971 on Sep 29, 2018

Long blonde hair works at drakehouse sheffiekd. She is rude arrogant. She has a issue with my daughter. We used to go in regular but no longer do due to Helens demeiner. Her ex boyfriend is friends with my daughter. Helenand this boy who used to work in Costa split up and the atmosphere...

Costa Coffee / chocolate twist

Mohamed (MYSELF) on Sep 28, 2018

I ordered a chocolate twist, a muffin and 2 American coffee with milk. This ordered came out of the Costa location in Gamet Al Deal street. First the chocolate Twist was hard as a rock and you have changed the recipe or the amount of chocolate you put inside. It only had 3-4 dots of...

Costa Coffee RSCH Egerton Rd Guildford Surrey / iced costa coffee

timelord on Sep 18, 2018

I bought iced costa coffee at above outlet at around 6pm on 18th September 2018. I drank most of it found what I thought was a piece of ice in the bottom turned out to be a shard of glass, quite a large one. I have the piece of glass. I consider this to be a very serious thing. I tried...

Costa Coffee / customer service

Lynne Veale on Sep 16, 2018

My husband and I visited the Next Costa coffee this afternoon at Kirkcaldy retail park. Obviously it was busy; it always is, especially at the weekend. Whilst I was queueing I overheard one of the team members ask someone ahead of me if they could take their drinks in paper cups. I said to...

Costa Coffee / charged me wrongly for triple the price

faisal dopey on Aug 28, 2018

On 25/08/18 i biught a ice coffee at mumbai terminal2 airport 0640 hours.was served by Mr Samad staff no 5007 in the receipt it stated 330idr.but when i reach back Singapore i receive a bank statement i was charged for 1031 i when i check back the receipts..i found 2 receipts for...

Costa Coffee / abusive manageress

An on Aug 27, 2018

Hello there, I would just like to tell you about my experience yesterday. I am a lover of costa coffee and whatever store I have visited, as always been a lovely team of staff, always polite and service always excellent. However, I visited a Costa, that is situated in a amusement arcade...

Costa Coffee / scald from hot water in store

Mike Curley on Aug 25, 2018

Eyre Square shopping centre store of Costa Coffee in Galway, Rep of Ireland. Date: 25/08/18, Time: 15:30. Costa coffee club no: 93725391366121243860 I ordered 2 cappuccinos and a pot of earl grey tea plus one extra pot of hot water. All items were placed on one tray, the spout of the pot...

Costa Coffee Green Plaza Alexandria Egypt / staff attitude/ bacon corissant

Mahmoud Salem on Aug 25, 2018

Hi Team, I would like to complaint about my visit to your branch at Green plaza - Alexandria 25/8 at 1:15 pm. It all started when I entered the coffee with my wife I asked one of the staff to take my order we ordered beef bacon croissant and smoked turkey wrap sandwich and hot drink, he...

Costa Coffee / serving a coffee by a rude manager

Mantangorri on Aug 25, 2018

Dear Sir/Madam, I decided to contact you to inform you that the manager of the Costa Coffee located at the Rua de São Filipe de Nery in Galeria Comercial da Praça de Lisboa in Porto (Portugal) that took our order for the coffees was extremely rude. I would like to express my highest...

Costa Coffee / staff attitudes and quality of drinks

Carol Makepeace on Aug 7, 2018

I attend the Costa inside the Odeon Cinema in Tamworth, Staffordshire three times a week. I am severely disabled and autistic so I look forward to my visits as I spend the rest of my time at home on my bed. I have been going to the same Costa for two years now and never had a problem...

Costa Coffee / the coffee shop and staff

Soo Keay on Aug 6, 2018

I visited costa in beumontleys last week for the first time in 18 months and was appalled at the state of place .filthy is an understatement here is a list of what was wrong 1 flies everywhere 2 stale milk on the floor with coffee bags standing in the milk 3 shelves and crockery were...

Costa Coffee / fresh fruit cut iced jasmine tea

Sophia Lan on Aug 5, 2018

Aug 5th 14:20PM IN Beijing, China I ordered an Fresh fruit cut iced Jasmine tea in 欧美汇 COSTA. This barista made the tea with no flavor and she told me it is what is it. i've been to many cafe and always order the same drink. When I told her maybe she should try it, she told me she won't and...

Costa Coffee / staff

sbutp on Aug 1, 2018

I visited the Launceston shop on Wednesday morning with my family. The shop was a disgrace, what a mess! The staff were busy and the manager, a young lady, was the most disrespectful person I have come across. Manager - she had no idea and certainly had no idea how to speak to her staff in...

Costa in Norwich / cakes etc

Lisa wooden on Jul 31, 2018

We went to the Costa in Norwich in next at longwater retail park. My daughter wanted a cake so we ordered 2 cakes when the young lady was getting them sorted I noticed there was at least 5 flys trapped inside where the cakes were so we ordered carrot cake because they were under a gla...

Costa Coffee / cold coffee I purchased

Nicokat on Jul 24, 2018

Today I bought for the first time a cold coffee with milk. It was expensive. I did not try the coffee until in my car. It was the most dreadful liquid is ever tasted. I tried adding sweetener and more milk at home, my partner though it down the sink as I became nauseous and was sick several...

Costa Coffee / scam emails

Wendy Parker on Jul 22, 2018

This was sent to me by a link... Its a scam To celebrate our 50th birthday and to say a huge thank you to our customers in london we are giving away hundres of free £75 vouchers. Remaining vouchers: 332 Just complete our short survey to claim yours: Question 1 of 3: how often to do you...

Costa Coffee / 'egg mayo' sandwich

Janette Ball on Jul 8, 2018

The Egg Mayo sandwich was bought in good faith, and in date, on Saturday 7th July 2018 at the Costa store located within the Next Shop in Norwich, and I believed that it would be as described on the outer packaging. Unfortunately the mayo was far from visible and I certainly did not detect any...

Costa Coffee / unethical behaviour

Ch on Jul 5, 2018

To whom this may concern, I am writing in regards to a recent visit yesturday, 4 July 2018, around 11am at your store in putKingsteignton. While I was there with one of my support workers, we had seen a lady who appeared to be mentally unwell was handing out money/cakes etc to the...

Costa Coffee / basingstoke costa leisure park

Jmurph90 on Jun 26, 2018

On Sunday 10th June 2018 whilst visiting a Costa store in Basingstoke leisure park, my 3 year old daughter caught her finger in the toilet door which caused the tip of finger to be cut off. I am writing this as I am appaulled by your service. My name and contact details were given the next...