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1.3

Overall reputation rating based on reviews and complaints

Starbucks earns a 1.3-star rating from 7 reviews and 657 complaints, indicating that most coffee enthusiasts are dissatisfied with their beverages and service.

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Starbucks Complaints Page 8 of 33

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S
9:09 pm UTC

Starbucks Loud and rude staff member.

On Tue, July 27 between 7:30 - 8 pm. at your store located in Christopher street, Jersey City., N.J.

I was seated by the first two seats next to the door. I had turned the seat around during my much earlier arrival to give some room to a tall lady seating right across me to stretch her legs.

At around the above time, Jason exited the counter to clean up the public area. Jasón approached me without excusing himself first and began in a loud, and rude manner to called up my attention before the rest of the patrons demanding to "place back the chair where it was! That, "I could NOT turn the seat around and that I need it to placed the way it was". The word PLEASE, was not even care to be mentioned by Jason in his abrupt assault to my person.

Jason returned back to me shouting more enraged after I had not turn the seat around, as yet. Jason was addressing me midway to me again, in front of the rest of the patrons. Jason talked me standing now next to me demanding to complied immediately with what just minutes ago he had spoken to me. I even had to ask him, if he was shouting at me?

Jason did not announce his authority to come and even address me In such unprofessional and like confrontational attitude towards my person.

This was the welcome reception that I received at your store during my first visit. Feel free to call me.

Sergio Baez
[protected]
[protected]@gmail.com

Desired outcome: Jason needs to be reprimanded and pull aside for further training and performance.

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Cheryl Pi
Chicago, US
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May 16, 2023 9:10 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

I was at the Starbucks in Mundelein Illinois on Route 60/83, in the shopping center, yesterday. I want to sit in the corner with the comfy seats and noticed there was paper and pieces of paper all over the area. I mentioned to them that they might want to clean it up. The girl at the counter responded by saying when she got a chance as if I had pressured her. A nice guy come over and apologized and picked up a couple pieces and left the rest. Maybe they were out of brooms. I went to Home Depot to pick up bags of mulch that were in my car before I came. One of the employees came up to me and asked if I would move my car because I had an infestation of honey bees around the car because I was parked near the entrance. I said I did not want to get stung. They did not try to help me in any way and kept mentioning about me moving my car. They were not concerned concerned about my safety of getting stung because the bees were all over and inside my car. If they had just given me a broom I could have resolved the problem in 5 minutes. Instead they acted like I was the enemy and I did it on purpose. I eventually asked for a broom because I figured out what to do. He responded with I guess & never gave me the broom . I had to use my closed umbrella to keep swatting at the bees to get them out. I could have resolved the situation in 5 minutes with the broom and them being a little bit kind. Instead it took me a half an hour. I did not expect them to resolve my problems but a little empathy and kindness would have gone a long way under a stressful situation. I will never visit the Starbucks again. My suggestion is they need an older person to supervise them. They don't not know how to act in a different situations that occur.

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G
12:09 pm UTC

Starbucks employee

This car belongs to an employee at Starbucks in Burlington Iowa this is how they boost peace in their community. And then the car gets parked right in front of a Domino's store because the employee that drives the car hides from the fact that they have this on their bumper. [censored] Starbucks

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R
3:13 pm UTC

Starbucks Iced green tea

This is 3rd day in a row... No green tea at this location. Ridiculous! Huge inconvenience because I waited in a long line. Today I didn't order anything g, I keep settling for something different I don't care for. I'm not compromising. Now I can't get out of line to go to a different location, stuck in line and it's moving so slow. This location needs to get with it.

Desired outcome: Fix!!! Green tea asap

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S
10:26 am UTC

Starbucks Bathroom out of order for 4 days

To whom it may concern
On 6/28/21 after buying my coffee (Americano, not drip coffee since they were out), I asked if can use the restroom, and the Brista said the bathroom is out of order, and its been out of order for four days I was shocked when I heard that from the brista. I endup not able to use the restroom at starbucks. This happens at store # 11384.

Desired outcome: Not able to use the bathroom while at Starbucks

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L
2:24 pm UTC
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I ordered A Caramel Ribbon Crunch (extra caramel/crunch made with soy and whip cream) on Friday, June 25th of 2021. My order wasn't correct. My sandwich was terrible. It was cold, messy and smashed. Also, the Frappuccino I ordered wasn't what I originally ordered. I called the Starbucks located at 243 W Congress, Detroit, MI 48226. The manager was rude...

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L
10:48 pm UTC
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While waiting for my order at the Starbucks I witnessed extremely rude and appalling behavior by several of the workers behind the counter. There was a customer in front of me who had an encounter with the cashier who mistakenly charged him for a bottle of water he had purchased from a different vendor. When she was advised the water wasn't even the same...

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S
7:48 pm UTC
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Starbucks 350 Rhode Island St, San Francisco, CA 94103 United States. The Barista making drinks at 4pm was snippy and rude to the customer before me waiting for his drinks, to me when I asked COR a straw and to the customer after me who needed a refund for a chocolate chip cookie she ordered online but the store didn't have in stick when she arrived. I'd...

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S
8:31 pm UTC
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Hi, I am a regular at Starbucks. This evening I visited the Starbucks at the following address: 4800 E Baseline Rd, Boulder, CO 80303 The Barista there was very kind/wierd to use her forefinger and explain to me that I cannot get a roll of quarters without buying anything at the store. I am in agreement with the proposal, but was wondering if using the...

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L
1:52 pm UTC
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on May 28 2021 I ordered a drink from the Starbucks located on 5319 N MAIN STREET MISHAWAKA IN. When I arrived to receive my drink I was told they did not have a order for me. They suggested I ordered at a different location by mistake. I pulled up my order and assured them this was not the case. Your app even provides a map with a red dot locator to...

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A
6:19 pm UTC

Starbucks Drink spilled before delivery

Hi, I ordered two drinks today (a tall Iced blonde vanilla late, and a ice shaken espresso). This was delivered and both drinks were left with less than half the content inside when the delivery guy handed it to me. I was so sad by this. I will also be contacting UberEats. The drinks from Starbucks were also delivered in a paper bag and by someone on a bicycle. Something must be done. Date of incident was 06/01/21.

Desired outcome: Free drink(s)

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G
1:38 pm UTC

Starbucks On April 24, 2021, an unauthorized charge for $55.00 dollars was made on my Visa Card ending in number 2421.

I do not know who made the transaction. It was made in WA. I am a senior citizen and that was my stimulus check on my card that I do not know how they got my card number to make the unauthorized transaction in the first place. Never been to Washinton State; I live in Rochester, MN. My email is [protected]@yahoo.com.

Desired outcome: to put my money back on my visa card

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M
8:29 am UTC

Starbucks Starbucks stores in my area constantly running out of drink ingredients

I have filed numerous complaints with customer service about Starbucks in my area (Covina, CA) frequently running out of ingredients for drinks a nd the issue does not get resolved. I have been promised a call from Regional Manager, but I receive no call back. The issue continues. Just this week I drove to my local Starbucks on Azusa in the city of Covina, CA, waited in long line only to be told when I arrived at the order screen that they ran out of soy milk, kiwi for star drink and coconut milk. I drove to two neighboring Starbucks only to be told the same thing. I am promised a call from the Regional Manager, which I never receive. So disappointed in Starbucks on how unreliable Starbucks has been in making sure customers get the drink they desire. I am so frustrated that I am getting ready to boycott Starbucks.

Desired outcome: Would like issue resolved

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P
1:35 pm UTC
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MY name is Pete and my family and I regularly purchase Starbucks coffees. And until your Starbucks Manager and staff proved to me that they need more training on customer service and not be rude to people. I purchased a chi latte for my wife together with a cappuccino for myself on Sunday last week. When I gave the chi latte to my wife after ordering it...

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C
6:27 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more
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I am a frequent customer of Starbucks, especially this specific branch in beckley. I have known for this last week for this specific branch to be closing at 5 as they appear to be short on staff. This store is 10 minutes from my office so with this in mind, today I made it a point to leave work 30 minutes early so that I could make it in time to get myself...

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S
2:05 pm UTC

Starbucks Lobby closing and mobile app

Hi
We live in NE Tacoma, there was several of the Starbucks robbed. Hoyt and Twin lakes. They since have closed the lobbies and changed their hours without it reflecting on the mobile app. The app still has not changed which means if you use the app to order to pick it up, one has to go through the drive through line. By the time you get through it's cold. So my suggestion to you is kindly shut the app down until your customers can go in to quickly pick up their orders Thank you for your time.

Desired outcome: Updated and accurate app

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B
5:40 am UTC

Starbucks ice coffee

Went though drive thro ordered ice coffee with cream and sugar. pay for my ice coffee no straw. Get home no sugar. Would like if they pay attention to customer when they take there orders. Thank you

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D
5:30 am UTC

Starbucks Service Bullying

I had an employee make several remarks about me being rude on day of pics of dirty bathroom.
I spoke to the Shift Sup, & DM today. DM started out by saying that I could not speak about bullying or shooting, again the middle of the conversation and again at the end!
I left the store feeling not heard again.
Not resolved.
I will not be back

Desired outcome: I phone call from someone that this situation was taken care of inside and it wouldn't hapoenagaun and sorry for the name calling.

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L
11:55 pm UTC
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I am a senior. The nearest location is 81952 Highway 111, Indio, CA 92201. They always seem to be either out of Cups or Lids or even Creamers and certain Coffee. This happens at least twice a week. Since I do not drive much I am limited to this particular store. But is is ridiculous that they always Lack the above. It happens more often than not. Thank You Lorena Miller 44868 Buckingham ST Indio CA 92201 [protected]

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N
3:43 pm UTC
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I go to SR 200 Yulee Florida location daily. I ordered BS oat milk SE and she rang up choc almond milk ex I went in because drink tasted very wrong. She remade it asked if it was better I said no looked at sticker and realized what happened she made right drink I had no cash to tip again I apologized was so nice understanding about it and ever since I get...

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R
2:42 pm UTC
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Since COVID 19, the way to go is order thru the star bucks app. Most of the time it is a hit and miss whoever makes the drinks Starbucks location 132-40 Metropolitan Ave Richmond Hill NY 11418. account id [protected] rory.[protected]@gmail.com Today I ordered a Grande Coffee with 3 sugar in the raw, extra splash of whole milk with light cinnamon I wa...

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