Menu
Whittard Customer Service Phone, Email, Contacts

Whittard
reviews & complaints

www.whittard.co.uk
www.whittard.co.uk

Learn how the rating is calculated

1.0 7 Reviews

Whittard Complaints Summary

0 Resolved
7 Unresolved
Our verdict: Engaging with Whittard at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
Verified
The authenticity of the customer service contact information for Whittard has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Whittard. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Whittard reviews & complaints 7

Sort by:

Newest Whittard reviews & complaints

ComplaintsBoard
K
6:26 am EDT

Whittard service complaint

very rude staff at whittard Westfield whitecity

I have been buying whittard regularly for over 15 years, staff on 12th April @6.45pm evening assistant stuck her tongue out at me, still recovering from the shocking behavior, the manager refused to give the name

It has put me right off the brand, how can you have staff with this temperament serving customers

Read full review of Whittard
Hide full review
ComplaintsBoard
C
3:30 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Whittard unreceived order

I payed in december 2020 an order (number [protected]) and didn't receive till now ( Jan, 25th 2021) any news about it. It says that the order was shipped at the beginning of January and that's all. I sent to Whittard's desk a lot of questions and complaints, but the problem persists.
I received an email from Whittard on Jan 19 saying it lost the order and will resend it (according to my request). Nothing happened. I have the same order number, so the tracking still focusing on the previous order.

Mihai

Desired outcome: deliver my order as promised

Read full review of Whittard
View 0 more photos
Hide full review
ComplaintsBoard
T
8:37 am EST

Whittard Staff

I went to your shop in Bristol to purchase quite a few things for Christmas. I know I got to the shop early and asked a member of staff when are you open, she then proceeded to give me dirty looks and point to a very small sign in a window that can not really be seen unless you are to the far right of the entrance. Not a word was spoken she then gave the most vile look and stormed back to the counter. If this is how your staff treat customers I will not be returning to spend a penny. As I was walking away another woman said she did that to me the other day, so I'm not the only one. I hate to think how many customers she has driven away, as for myself I will not be going back into your Bristol shop if this is the way your staff treat their customer for just asking a simple question because your opening hours are not easy to find or see.

Yours Thirza Stojalowski a once loyal customer

Read full review of Whittard
Hide full review

Is Whittard legit?

Our verdict: Complaints Board's thorough examination reveals Whittard as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Whittard stands out for its commitment to quality and security. Clients considering Whittard should delve into its customer service record to gauge compatibility with their expectations.

Whittard earns 91% level of Trustworthiness

Perfect Trust Endorsement: Whittard achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Whittard. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Whittard.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Whittard.co.uk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Whittard as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for Whittard have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Whittard and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Whittard.co.uk appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Whittard has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 7 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Whittard has been identified as a website that sells popular products that scammers often use to take advantage of unsuspecting customers. We recommend exercising caution and thoroughly researching the legitimacy of the website before making a purchase.
ComplaintsBoard
K
2:52 pm EST

Whittard hot chocolate set

Half full pots of hot chocolate.

Dear Whittard,

Imagine my disappointment as I wake up on Christmas Day to find I have been bought a lovely set of hot chocolate (or so I thought!) I open said set to find a severe lack of hot chocolate in each of the containers I'm not sure I would trust Whittard again to supply me with a substantial amount of hot chocolate I feel as though I have been lied to and cheated. I'm not sure how to restore my faith in you. These are my favourite flavours of hot chocolate however I'm not sure I can bring myself to trust again.

Yours sincerely

Katie

Read full review of Whittard
View 0 more photos
Hide full review
ComplaintsBoard
Y
9:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Whittard unsealed bad packaging

I spent over £60 on coffee, when the item arrived, it was unsealed with no tape and had obviously been rifled through. The delivery man asked if we wanted to check the contents...it was that bad!
This is unforgivable as I do not wish food stuffs to be mauled or stolen in any event.

Please explain?
I wish to take this matter through the complaints procedure.

Read full review of Whittard
Hide full review
ComplaintsBoard
A
10:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Whittard order

I ordered some tea and coffee to have it delivered at my address. it never arrived. called to ask about it and they said they would replace my order with a new one. the second order didn't arrive either. called back and they said they would called me back with information about my order status but they never contacted me. I sent several emails and none of them was replied. TERRIBLE

Read full review of Whittard
Hide full review
ComplaintsBoard
J
2:12 am EST

Whittard Still no order

Ordered from this website www.whittard.co.uk because it seemed trustworthy and I also checked the reviews and most of them were positive ones. Now I'm not sure if these reviews were true, because my experience was opposite. My order did not arrive and I was not able to get a refund. There was no customer service to deal, they ignored my messages and when I called I was always put on hold. I already gave up and I don't expect to get anything. Better order from another place.

Read full review of Whittard
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Whittard customer service

Website

www.whittard.co.uk

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Whittard?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Whittard Customer Service. Initial Whittard complaints should be directed to their team directly. You can find contact details for Whittard above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Whittard. Discuss the issues you have had with Whittard and work with their customer service team to find a resolution.