Whittard reviews & complaints 7
Keywords
order delivery entrance member of staff open purchase returning shop sign email news problem resend shipped tracking behavior brand buying manager regularlyNewest Whittard reviews & complaints
service complaint
very rude staff at whittard Westfield whitecity
I have been buying whittard regularly for over 15 years, staff on 12th April @6.45pm evening assistant stuck her tongue out at me, still recovering from the shocking behavior, the manager refused to give the name
It has put me right off the brand, how can you have staff with this temperament serving customers
unreceived order
I payed in december 2020 an order (number [protected]) and didn't receive till now ( Jan, 25th 2021) any news about it. It says that the order was shipped at the beginning of January and that's all. I sent to Whittard's desk a lot of questions and complaints, but the problem persists.
I received an email from Whittard on Jan 19 saying it lost the order and will resend it (according to my request). Nothing happened. I have the same order number, so the tracking still focusing on the previous order.
Mihai
Desired outcome: deliver my order as promised
Staff
I went to your shop in Bristol to purchase quite a few things for Christmas. I know I got to the shop early and asked a member of staff when are you open, she then proceeded to give me dirty looks and point to a very small sign in a window that can not really be seen unless you are to the far right of the entrance. Not a word was spoken she then gave the most vile look and stormed back to the counter. If this is how your staff treat customers I will not be returning to spend a penny. As I was walking away another woman said she did that to me the other day, so I'm not the only one. I hate to think how many customers she has driven away, as for myself I will not be going back into your Bristol shop if this is the way your staff treat their customer for just asking a simple question because your opening hours are not easy to find or see.
Yours Thirza Stojalowski a once loyal customer
Is Whittard legit?
Whittard earns 91% level of Trustworthiness
Perfect Trust Endorsement: Whittard achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Whittard. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Whittard.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Whittard.co.uk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Whittard as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Several positive reviews for Whittard have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Whittard and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Whittard.co.uk appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While Whittard has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 7 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Whittard has been identified as a website that sells popular products that scammers often use to take advantage of unsuspecting customers. We recommend exercising caution and thoroughly researching the legitimacy of the website before making a purchase.
hot chocolate set
Half full pots of hot chocolate.
Dear Whittard,
Imagine my disappointment as I wake up on Christmas Day to find I have been bought a lovely set of hot chocolate (or so I thought!) I open said set to find a severe lack of hot chocolate in each of the containers I'm not sure I would trust Whittard again to supply me with a substantial amount of hot chocolate I feel as though I have been lied to and cheated. I'm not sure how to restore my faith in you. These are my favourite flavours of hot chocolate however I'm not sure I can bring myself to trust again.
Yours sincerely
Katie
unsealed bad packaging
I spent over £60 on coffee, when the item arrived, it was unsealed with no tape and had obviously been rifled through. The delivery man asked if we wanted to check the contents...it was that bad!
This is unforgivable as I do not wish food stuffs to be mauled or stolen in any event.
Please explain?
I wish to take this matter through the complaints procedure.
order
I ordered some tea and coffee to have it delivered at my address. it never arrived. called to ask about it and they said they would replace my order with a new one. the second order didn't arrive either. called back and they said they would called me back with information about my order status but they never contacted me. I sent several emails and none of them was replied. TERRIBLE
Still no order
Ordered from this website www.whittard.co.uk because it seemed trustworthy and I also checked the reviews and most of them were positive ones. Now I'm not sure if these reviews were true, because my experience was opposite. My order did not arrive and I was not able to get a refund. There was no customer service to deal, they ignored my messages and when I called I was always put on hold. I already gave up and I don't expect to get anything. Better order from another place.
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