Rogers Communications
Reviews and Complaints

I have been a Rogers Customer for 2 years when i decided to add my husband. The girl who added him (in Polo Park Shopping Centre Store) put us on a totally different plan, than what she put in the contract. So for 8 months I was getting my bills for $240 and up instead of $110.00 like she promised. The problem is that she put us on unlimited talking after 9, but in the contract wrote unlimited after 6...If i am not mistaken her name is Linn or Lynn and she was moving to Vancuover that same night. . If you are reading this and you know who I am talking about or you ARE Lynn please consider what you have done. You have not idea what you've put us through financialy and emotionally! Why should I pay for your unprofecionalizm and stupidity? But this is not over yet. When my husband got his Blackberry, she didn't put the serial number on file (I guess it's called cross -reference). So when the phone broke and we shipped it to the manufacturer under varanty, they RETURNED THE PHONE TO THE STORE, AND THE STORE DIDN"T KNOW WHO"S THE PHONE BELONGS TO, SO THEY KEPT IT UNTILL I WROTE AN EMAIL ASKING WHERE THE HECK IS MY PHONE? BUT THEY STILL WANT TO BILL ME FOR THAT TIME THAT MY HUSBAND DOESNT HAVE THE PHONE. When I called customer service they "are unable to do anything since it was the stor mistake, not theirs'... Guess what? The store needs receipt for that transaction, but they didn't give us any receipt, since the... serial number of the phone will match the account number! (remember Lynn forgot to add that number). Extremely dissapointed. Thats 2 major screw ups in less than 6 months...

Has anyone been misled by a promotion or a Rogers Rep? I didn't realize I did until I received my last bill! My bill went from $150 a month to $270!

I received a call from a Rogers Rep in mid February asking me if I'm interested in converting my BASIC Cable to a VIP cable. I told her I had no interest because I HARDLY watch TV and so she offered me a Trial service for 2 months. I asked her THREE times if there was going to be a change to my bill and she said in her exact words "Maybe a Dollar Change". I repeated after her saying "So it's only going to be a dollar change on my bill" and she said "yes". I was being very repetitive during our conversation to be reassured the information was accurate. Thinking that I would do the trial and then cancel in two months, I agreed. Never in our conversation did she mention that I would have to pay an extra $120 for the service or else it would have been an IMMEDIATE NO. She made it sound like it was free trial!

When I received my bill 2 weeks ago, I called in to the Cable department and asked to issue a refund and get downgraded IMMEDIATELY. She said I WOULD get a refund within 4 days for the difference and she would send in a case.

I called in today to confirm if the changes were made and if my refund went through. To my surprise it didn't! The rep said that he would downgrade for me TODAY (April 22). ... I thought that was done when I called in 2 weeks ago. He also told me that I won't get my refund because there's NO documentation of this trial promotion. I felt COMPLETELY MISLEAD and I'm quite upset about it. I don't think I'm going to trust another Roger promotion ever again.

Following an advertising campaign, we decided to bundle our cable, internet, phone and cellular services with Rogers. We gave the agent the particulars explaining that if we switched, we wanted to ensure that we were receiving apples for apples. The agent told us that Rogers internet service was the equivalent of our Bell plan and that Rogers would handle everything. Subsequently, we were advised by Bell that there would be a cancellation fee. We could easily have given proper notice, but Rogers promised to handle all of that on our behalf. In addition, the internet service provided by Rogers was, not the equivalent of the Bell service. Trying to undo this was a nightmare. We were on the phone for a total of 8 hours talking to customer service reps who all commiserated and aplogized but did nothing to correct the problem. Ultimately, Rogers provided a credit because of their incompetence and because we have been very good long term customers, but ever since then we have had nothing but problems with billing. We previously paid in full for the year but decided that since we would likely discontinue the only remaining service (cable) once the contract was completed that we would pay monthly. We arranged for a pre-authorized payment. Rogers has claimed twice that they did not receive payment despite the transaction showing up on a credit card statement. When this happens, you receive letters demanding payment and endless calls in which you repeat the same information to the customer service rep. During this last incident, we were told that the price has increased...so much for having a contract. After decades, we will be switching cable providers when the contract terminates in a few months. To summarize, whether it involved obtaining information about service, arranging a switchover or billing, Rogers has been an absolute nightmare.

Where do I begin to articulate the feeling of disappointment, regret and disgust with having a wireless phone with Rogers?

I’ve lived in Toronto for some time and, against the advice of many I bought a phone from Rogers using a pay-as-you-go plan. Several months later, after considering the plans advertised at the time and the advice of a Rogers Customer Service Representative I took a 3 year plan which should have considerably reduce my monthly bill as the plan was “tailored to meet my particular calling need”. This was my first mistake.

One month I received a bill for over $600. I called Rogers and, after navigating the seemingly treacherous labyrinth of options and waiting for what seemed like an eternity to actually speak to someone, I was finally able to explain my reasons for shock and confusion over my bill and asked for, at a minimum, a reasonable explanation and adjustment to these charges. To the CSR’s credit he did make what I considered a just and fair adjustment to the bill. However an explanation could not be provided as to many of the charges, only apologies, and a modification to my plan which should “prevent a re-occurrence” and would allow me to see “even more cost savings in my monthly bill”, to which I accepted. Mistake number 2.

Months later I moved to Northern Ontario for work purposes taking my phone and, off course, my Rogers plan with me. I soon noticed an increase in my monthly bill and upon closer inspection discovered that I was being charged long distance fees for incoming calls. I also discovered that my ongoing plan, for which I was paying an additional fee for early evening calling, was already a part of the original plan and I was paying for this additional add-on unnecessarily. This was immediately corrected, although no refund was forthcoming as the CSR’s are apparently not authorized to make those adjustments. A long distance plan was recommended that would correct this problem as it would allow me to keep my 905 number while living in a 705 area, which is for the moment temporary presently my preference, to which I agreed. Mistake number 3. You would think that I would have learnt my lesson by now. I’ve also discovered that whenever you make a change to your plan during the course of your billing cycle you also have to pay month in advance, for reasons which are still beyond my comprehension. Now comes the proverbial straw.

This month I received a bill from Rogers for over $760. Over $360 were long distance charges for incoming calls, over $100 for my original plan, and the rest were for outgoing long distance charges where “Roaming” fees are attached.

I called Rogers on Sunday night, 11th March, seeking an explanation and a resolution to this bill. To her credit, the CSR was quite understanding, pleasant, knowledgeable of the details of my present plan and even expressed shock at my bill. She explained that the long distance plan I had (which was recommended by the Rogers Customer Service Representative) only covered Rogers-to-Rogers cell phones. It also did not address the charges for incoming long distance calls. She, however, couldn’t not explain why I was being charged roaming fees for outgoing calls as I assured her that my apartment building (where I was when I made those calls) was certainly stationary at the time. After over an hour and a half she indicated that she shall send a “note to the back office” and that someone would call me within 48 hours to update me as to the status of this bill. She also recommended changes to my plan which included:
1. A long distance plan which was considerably more expensive than the original but I was assured would definitely the correct one, which we activated immediately and deactivated the original long distance add-on plan.
2. Changes to my calling plan going from 300 minutes to 200 minutes with a My-10 as she was able to determine that based on my calling history and my present and foreseeable needs would be more than sufficient and ensure that my overall Rogers bill would be less than $100 per month. This was put in a note on my account to be activated at the beginning of my next billing cycle to avoid the additional ‘one month in advance fee’ that Rogers charges when making changes to your plan during your billing cycle.

I called Rogers on Wednesday night (14th March) having not received any call from them within the promised 48 hours. The CSR indicated that according to her files a decision was already made, that the bill and the charges “were legitimate”, and though I was required to pay it in its entirety, she was willing to make some reasonable adjustments. I told her that I was both shocked and disappointed by the decision, particularly after outlining my conversation with the CSR of the 11th March, and immediately asked to speak to a Manager to which she acquiesced.

The manager greeted me with “Hello Mr. Ramnasibsingh, I am told that you are not willing to accept a %50 adjustment to your bill?”. I immediately attempted to correct his error by informing him that no offer of made. After my second attempt to correct him and after putting me on hold he apologized for his error but then reiterated that my bill was indeed legitimate. I attempted to explain to him what my concerns were and my conversation with the CSR of the 11th to which he insisted that he already understood the circumstances of my bill and needed no further explanation. Despite incorrectly outlining my calling history and the conversations I’ve had with Rogers CSR on several occasions during our 30 minute conversation, he still could not give an explanation as to why such exorbitant charges were attached to my bill. Despite being, in my personal view, insistently argumentative and somewhat arrogant, said that Rogers are not responsible for these incoming charges as the Rogers CSRs only gave me ‘advice’ and it was my responsibility to accept it or not.

After insisting he did not need any further input from me and that he was more than acquainted with the facts of my case, made an ‘offer’ to give me an adjustment to my bill for the next 6 months based on the details of ‘my plan’ which he proceeded to outline incorrectly. After several attempts I was able to explain to him his errors after which he proceeded to make a ‘final offer’ which, in totality, was less than the original. He claimed that he does not have the authority to make any changes to my present bill (a contradiction to my history with Rogers as well as his opening statement to our conversation). Upon request he also explained to me the cost terminate my plan with Rogers in its entirety so that I could switch to another service provider, which together with my bill, was simply unaffordable. I am now faced with this ridiculous bill with what seems like no option for recourse and no fair or just solution to my present predicament.

All I request from Rogers is that they:
1. Take ownership and responsibility for their poor advice which contributed to over $360 in long distance charges for incoming calls
2. Provide an explanation as to why I am paying Roaming fees for long distance calls
3. Provide an explanation why, all of a sudden, CSRs and Managers no longer have the authority to adjust the bills of a Rogers customer, but can seemingly negotiate only some charges to future bills for only a limited time, contradictory to even the conversation between myself and the Rogers ‘Manager’ on the night of the 14th March.
4. Provide an explanation as to why, after my numerous attempts over the last year to work with Rogers, be reasonable in solution finding, trusting the advice to trained Rogers Representatives I am yet to receive a bill which remotely resembles my official wireless plan.
5. Investigate my conversations with agents of Rogers on both the 11th and 14th March to determine the validity of my claims (all calls are recorded for ‘training purposes’), review my present bill and billing history to determine the validity of my concerns and that my present bill be reasonably adjusted prior to my stated bill date.

Since I have been with Rogers I am yet to receive a phone bill for less than $100. It is my opinion based on my experiences to date that when someone is locked into a contract with Rogers, the service seems to mirror the formal definition of extortion (Illegal use of one's official position or powers to obtain property, funds, or patronage; An excessive or exorbitant charge). Because of the cost I am being required to pay now and the stated cost of terminating my plan ($500 plus tax) I simply cannot afford to switch to Bell, where I have been assured by many present Bell customers is exceedingly better and free of the experiences I’ve had over the last year.

I am seeking any assistance that can be rendered in finding a solution that would see the next couple of years not reflect my wireless experiences of the previous year with Rogers.

One thing’s for certain, I presently do not recommend Rogers wireless ‘plans’ to anyone. The actual phone service is, in my view, reliable. It’s everything else that has me feeling trapped, abused and in some respects violated particularly after my last conversation with one of Rogers representatives. Believe me when I say it is simply not worth it. There isn’t a day that goes by that I do not regret my choice in wireless service providers.

Shrivasha
[protected]@yahoo.com
A seemingly trapped, definitely dissatisfied and disappointed Rogers’ customer

Hi Im posting this on behalf of my elderly parents who are retired both in thier mid 80's. They have been with rogers for many many years an they have a rogers box and also subscribe to a specialty channel (Rai International) This is an Italian station which they spend a big part of thier day enjoying together. They recently had a problem with thier cable and a tech came to service the problem... the service tech told my dad that he had to report him for having more than one tv in his home, and ever since he has to use only the tv with the rogers box because when he hooks up other tv's, one in bed room and one in basement with a splitter he then loses the digital rogers box signal? Can rogers have the right to pssibly weaken the signal strength to only allow for the rogers box to work and when additional tv's are hooked up it fails? Please help me in this matter for I feel the next step is to cancel with rogers

In May of 2011 I called Rogers and told them I would like a better plan for my cell phone because the plan I had wasn't working for me, and my bill was 150.00 a month. They changed it alright and my bill the next month was over 200.00, and the plan was worse. I had called every month and told them that as far as I was concern they had broke there contract with me by charging me more money than my original plan and giving me a worse plan and they had told me that it was going to be a good plan and cheaper for me.. They would say to me that my contract would not be starting over again. Every month it would be a new contract. They would say yes we fixed it and your next bill will show that you only have one year left on your contract and we have a better plan for you and cheaper. Well guess what every month it got worse. This went on for about 4 months. I canceled my service with them and wrote them a letter telling them everything that happened and that they had reigned on there contract. One month later I got a bill for $490.00 for cancellation fees which come from the collection agency. So if I didn't pay this I would have a bad credit for 7 years. I tried to talk to Rogers about my problem, but they wouldn't give me the time of day. I tried to get the address of the president of Rogers and they said to me we don't have that information. I had asked to speak to there supervisor and they would put me on hold and no one would answer. So to anyone out there please please don't get ripped off by Rogers like I did. They will try to wreck your credit if they don't get there way. I have had told many many people about this they have all went to other company's. So shame on Rogers for being such a bad business. I have wrote a letter to the government of Ontario about this, because I am not the only one that's getting ripped off. So Be aware!
Cindy

I am a retiree, have no business use except emergency contact purposes on my mobile phone and therefore I used Rogers payasyougo, no bills until the credit on the card is used up. . My monthly usage for the past five years is about C$8. Last August, I topup the credit on my phone and the balance after topup was about $130.

Then in November, I bought a new phone, the Samsung Galaxy. A few days later I got a text message from 33445 on a quiz contest, and believing it was from Rogers, I answered the message and keyed in my phone number. Then I regular received text message from 33445 and I deleted them each time without opening as I did not know how to get rid of such annoying messages. Until last week, the service on my phone was disconnected because the balance was zero. I called Rogers and discovered that from November till February, I was charged $76 in total by Rogers on text messages.

I definitely was not told and never received any information that there is a $2 charge for each message until I surfed on the internet when I could no longer use my mobile phone. Sprized and Rogers refused to refund me as they maintained that I had to bear the charges since I responded to the first message.

I have tried all morning to reach a live person so I can cancel the Pay-As-You-Go transaction i made yesterday at a Rogers store, but this service is fully automated, and cancelling is not one of the options. I've sent an email but I have never received a reply to any email I have sent in the past. I am cancelling because I wasn't told that it cost 40 cents per minute. When I read the information after the fact, I worked out that paying $100 up front for a year at 40 cents a minute gave me 250 minutes, even less because they're deducting 75 cents a month for 9-1-1 calls. But I was told I would get 400 mintes for my $100.00. This is gross misinformation the clerks are required to give the consumer, and it's an unethical business practice in the extreme.

Helloo
People be safe with rogers services they are just playin a game with poor people
i used to have rogers home phone and internet first time when i calld them they told me they have highspeed internet 65 GB for 46 dollers and home phone for 16.95 with no features i paid only2 months 49 something for internet and 20 dollers for home phone and then 3rd month i got a bill it was $135 dollers for 3rd month they have charged $105 for internet and $30 for homephone when i see my bill i was shoked coz we r using only one laptop wich is for school stuff not doing anything else but we have 65gb for every month is that possible ? and then i calld rogers whts happening they said we dont know u have to pay then i was going to cancl my internet and home phone after they said if im going to cancl i have to pay for cancellation fees $300 dollers but when i called them first time they told me its not for a contract they have cheated up im a singl mum with low income i have to pay for bus passes foods and my rent gt lots of stuff to do so i paid only half for rogers because i didnt have more money and then 4th month it was $300 somthing i calld them and explain my situation but the people how are working in rogers really rude and they dont even care for people so i paid my bill half month by month now we have rogers service for 8 months i got a bill last week it was $958 dollers i told them to cancl my service and send the final bill i can pay little bt little but they didnt do it they are charging too much they are just playing a game with poor people

PEOPLE BE CAREFUL WITH ROGERS SERVICES IF YOU USE ROGERS SAMETHING HAPPEN TO YOU

I was a Rogers customer until recently. Rogers repeatedly charged me for phone calls I did not make and roaming fees despite not having left the 604 and 778 area code regions. I logged complaints via e-mail so I'd have a paper trail. Each time, Rogers was willing to cut the erroneous costs but I am angry I spent so much time poring over every bill and filing a complaint.

Even if you state in your Rogers account that you don't want to be contacted by them for marketing purposes, that won't help. You see, Rogers outsources its telemarketing to a company called Gemma Communications. The Gemma staff called me upwards of five times/day badgering me to upgrade my phone or upgrade to a more expensive plan. I filed a complaint with Rogers, who said that Gemma was "not a Rogers company but are acting on our behalf" and that my complaint wasn't valid and wouldn't be rectified because of that!

What else? Oh yes, cancelling. I hopped over to Wind. Rogers made this a nightmare for me. One month before the two phones on my family contract ended, I called Rogers about cancelling. The rep wanted to charge me $2000 to cancel my basic family plan. TWO THOUSAND DOLLARS. I demanded to know where this quote came from and the rep passed me onto the retainment department, where the rep said she that fee was incorrect and that I would need to pay $600. Yet I had the cancellation literature in front of me as I spoke to these two cretins and nowhere was it stated that I had to pay beyond the penalty of whatever I would have owed for the remaining month.

I ported one phone to Wind before the contract expired. Because my mother no longer wanted a cell, we decided to let the contract expire but not before e-mailing and calling Rogers to express our extreme frustration with them and to cancel the one phone at the end of the contract. They did not and continued to bill my credit card for $30+.

I took the basic service only, I got surprised bill saying I have made long distance call. I never know there is long distance service available to my home phone. So, I called them and they told I made long distance call for 41:00 minutes. I do not event get 5 minutes free time at home and they are telling me I talked for 41 minutes. Ok ! fine then I asked how could it be possible that I have long distance activated in my home phone. I got another surprise, each basic Rogers home phone comes with long distance facility. Ok, could I block it. No ! No ! No. The provider is not Rogers so, they cannot block it. Ok, how could I reach the third party to block it. You cannot reach them. Surprise! and surprise! and another surprise! is you can only block it if you buy a long distance provider either from them or any third party! Imagine how they are trying to cheat people. They are feeding me that I do not want to. I was upset and called for cancellation ! Another surprise! I will have to pay for my remainig 7 months @$20 even my monthly bill is lower than that. How could I make the line to stop them treating me like this way? Please help me.

I have my rogers account for the past six going on seven years now i am disabled and i pay an average of $200 dollars amount for my services with Rogers including phone/internet and cable T.V i get paid every month and i pay always the sum or more i stated to you. i am tring very hard to clear up any little out standing amount to the best i can but its hard but i do try my best to do so.But i did fall behind and due to my billing cycle i cannot help it but i do pay at the end of every month. I am always getting calls from their credit department asking me when i pay i always tell them the same anser but then they want more and more i try to reason with them but then they threaten me with lost of services each month they never want to listen even though i had this account many years with them. Sometime i lose some of my channels and have to call and argue with them and plead o put them back on. I feel this is bad buisness practices on their part it seems since Ted Rogers died they have become very greedy company who simple does not care about their customers but only the money i think something needs to be done about them and stop this harrasement to people who do pay even a major part of their bills each month . So please take this complain serious im sure im not the only one this happening to and please take some action against them to stop this thank you

the tv shows that are on demand do not get updated enough. usually you can watch a show three days later but lately its over a week.
now they have disabled the fast forward so you cant skip parts if you want. why dont they just leave a good thing alone. I hate Rogers.

I called Rogers to book for a move August 1, 2011. I was told that the first available day would be August 9, 2011. Well...my fault I didn't call sooner but ok. Then August 9th, I found out that they had CANCELLED my services. I was being billed for early cancellation of my contract of $981. I spent about an hour on a pay phone talking to Customer Service. I assured them that I did not cancel my services, I had moved and wanted the service TRANSFERRED to my new address. The rep gave me a case number, said that he could not authorize such a large amount, but a supervisor would be able to do this. He said it will take up to 10 days for it to be off my account. The phone cable and internet were installed later on that day. Oh...did I mention that they changed my phone number and didn't tell me. I went to make a long distance phone call...couldn't make any long distance calls - because I owe them $981. After another hour long phone call to Rogers, this customer service rep assured me that this matter was taken care of. I still can't make long distance calls, but she would send an email and I should be able to make long distance calls in about 48 hours. She advised me to go out and purchase a long distance calling card. So today, I'm watching tv...lost my cable and this $981 charge is still on my account. I really don't know who to talk to at this point...3 different customer service reps have assured me that it is taken care of and it isn't. If you ask to speak to a supervisor, apparrently they don't have supervisors. They tell you a supervisor will call you back in 48 hours and you never get a call.

Does anyone have any suggestions how to get this rectified? I'm desperate!

My mom had a cell phone with them over 3 years ago which she lent out to my sisters boyfriend. He racked up a large bill that went unpaid for a couple of month. As soon as she found out there was a bill outstanding she paid it off and cancelled the phone. A couple of weeks ago she went in to see about getting a smart phone from them as well as one of the ipad things. They told her they would not sign her up for a three year plan with both items due to the over due bill from years ago that went unpaid for a couple of months. They told her she could get one of the items but not both? weird I know, so she went to another cell phone company who were more than happy to sign her up and offer both items rolled into one plan for her. She then called Rogers to try and clear this up so if she ever decided to go back with them that she wouldn't have this embarrassing issue. They flat out told her she was out of luck and when she requested to speak to a supervisor they said no and no was final. I think this is a ridiculous use of power and will be searching for a contact number higher than those published on the sites as she should not be thrown under the bus with their customer service reps. If you have any advise on how we should proceed that would be most appreciated.

Thanks.

im battling canver right now been with rogers cell phone 4 ever mainly pay as you go but the last while my son turned of age to sign a contract on his own yes bills were paid now im battling cancer i am on wsib waiting for a settlement i dont no the last time i contacted rogers but 2 cell phones deactivated but now the bill is ot ragious you get tansferred everywhere in that dept there are a few nice ones but ive tried to make payment arrangements the one arrangement iwas 2 days late i was hospitalized when i got out i tried my cell for emergencies only didnt wor deactivated then you keep calling and begging for hep then you get a rep stating no you listen to me the others are wrong the payment is higher then ever not being used and yes my son had bad luck with blackberries broken easily front screen lost 2 stolen then id put a new one added to my account rediculous price and they said new they were refurburshed i have a chip nokia its under his name but im added his mom the cell phone was his only connection to me and his friends now im dying he is clinically depressed and i have nothing right now im fighting to stay alive but it would be nice for someone to do something nice for us the customers he no longer has his phone i have my cheap nokia i hope to live until my fundraiser july 23 2011

was approved had to go to store to varafy my id I was told to fax in they refused it as well. I am taking to loss provention team of Rogers and Fido. I have a account number here now I am tired of this bull crap they want me back as a customer I cant get it on contracted phone nor monthly with out passing the C Check. Anyhow I am getting a Blackberry 8800 with simcard and charger and so on I am going to go pay go they better not touch my pay go when I do this or they be taken to better business agency.

I'm getting tired of this. Rogers own terms and conditions state they are not throttling downstream traffic, yet I'm only receiving less than 1% capability in the service that I am paying for. This has been tested, replicated and confirmed in Rogers own labs by their own technicians, yet their Execs tell me in a letter outlining my complaints there is no issue, but yet I can prove it by way of speedtest:

»www.speedtest.net/result/1283265070.png (3.13 Mbps down, 1.20 Mbps up)
»www.speedtest.net/result/1283266718.png (3.18 Mbps down, 1.51 Mbps up)
»www.speedtest.net/result/1283267850.png (3.98 Mbps down, 0.98 Mbps up)

This is hard-wired to the network with no other devices active. This is on my supposed 75 Mbps service! Add to that the garbage SMCD3GN that we are forced to pay for that they have NO resolutions to the issues that plague it and enough is enough already. Every single one of Rogers Internet customers should be filing complaints. Let me know if you'd like some Exec's email addresses and I will be glad to help you out!

I can also point you in the right direction to file complaints with the correct organizations that will make Rogers stand up and take notice or at least have to provide detailed answers other than "we see no issues on our end."
Rogers Execs emails:
terri.[protected]@rci.rogers.com; michael.[protected]@rci.rogers.com; brian.[protected]@rci.rogers.com; ken.[protected]@rci.rogers.com; robert.[protected]@rci.rogers.com; liz.[protected]@rci.rogers.com; shelagh.[protected]@rci.rogers.com; jenny.[protected]@rci.rogers.com; john.[protected]@rci.rogers.com; stacey.[protected]@rci.rogers.com; [protected]@rci.rogers.com; brian.[protected]@rci.rogers.com; nadir.[protected]@rci.rogers.com; [protected]@rci.rogers.com; matt.[protected]@rci.rogers.com; tom.[protected]@rci.rogers.com; [protected]@rci.rogers.com; dexter.[protected]@rci.rogers.com; ted.[protected]@rci.rogers.com; edward.[protected]@rci.rogers.com

CRTC Execs:

[protected]@crtc.gc.ca; amy.[protected]@crtc.gc.ca; konrad.[protected]@crtc.gc.ca; tina.[protected]@crtc.gc.ca; caroline.[protected]@crtc.gc.ca; karl.[protected]@crtc.gc.ca; chantal.[protected]@crtc.gc.ca; len.[protected]@crtc.gc.ca; gerry.[protected]@crtc.gc.ca

Competition Bureau Execs:

melanie.[protected]@competitionbureau.gc.ca; paul.[protected]@competitionbureau.gc.ca; john.[protected]@competitionbureau.gc.ca; lisa.[protected]@competitionbureau.gc.ca; douglas.[protected]@competitionbureau.gc.ca; lisa.[protected]@competitionbureau.gc.ca; ron.[protected]@competitionbureau.gc.ca; pierre.[protected]@competitionbureau.gc.ca; mollie.[protected]@competitionbureau.gc.ca; vicky.[protected]@competitionbureau.gc.ca

CCTS:

[protected]@ccts-cprst.ca

I got charged for $5 each of "23687 Solow" spam message, and total of $25 for 5 spams. Rogers sent me a bill. So I contacted rogers asking for refund, rogers said it collects money for Solow, let me contact Solow. This is very outrageous. I said, I pay rogers fee, I use rogers service, and I got bill from rogers, why I cannot contact rogers to resolve this issue, rather, you want to pass the ball and let me contact tihs spamer Solow. Rogers CSR showed very impatient and said they cannot do anything about that. So, I complain here that if rogers would help spamer to collect spamming money rather than help its "valued" customers, I would seriously consider that Rogers is part of spamming.

I have received assurances from Rogers for the past 5 months that access to the internet has been turned off on my daughter's cell phone. For the past 5 months, I continue to receive "data" and "music" download charges. Rogers keeps claiming they have fixed the problem, but this is not true.

Now I am receiving bills from Gameloft Guild - but when I phone the toll free number, they can't tell me who or how this subscription was activated. Rogers also claims it is not their responsibility; neither accept responsibility for something (internet access) that was "shut down"

Rogers, you have lost me as a customer and I will blog this complaint everywhere.