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Rogers Communications  -  hidden charges on text messages

J
Author of the complaint
1:17 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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I am a retiree, have no business use except emergency contact purposes on my mobile phone and therefore I used Rogers payasyougo, no bills until the credit on the card is used up. . My monthly usage for the past five years is about C$8. Last August, I topup the credit on my phone and the balance after topup was about $130.

Then in November, I bought a new phone, the Samsung Galaxy. A few days later I got a text message from 33445 on a quiz contest, and believing it was from Rogers, I answered the message and keyed in my phone number. Then I regular received text message from 33445 and I deleted them each time without opening as I did not know how to get rid of such annoying messages. Until last week, the service on my phone was disconnected because the balance was zero. I called Rogers and discovered that from November till February, I was charged $76 in total by Rogers on text messages.

I definitely was not told and never received any information that there is a $2 charge for each message until I surfed on the internet when I could no longer use my mobile phone. Sprized and Rogers refused to refund me as they maintained that I had to bear the charges since I responded to the first message.

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Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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2 comments
Add a comment
L
Jan 12, 2015 3:41 am EST

I get them too - how do I stop these idiots?

R
Feb 11, 2012 12:38 am EST

Hello John,
I have sent you a private message with some info that should allow you to have these messages cease. If you could please try the option provided and reply to me via PM should futher assistance be required.
Thanks,
@RogersAndrewNP

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296 complaints
177 resolved 119 unresolved

Rogers Communications contacts

(added by reviewer)
333 Bloor Street East, 7th Floor, Ontario Canada
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