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Sonic Drive-In

Sonic Drive-In review: Restaurant

J
Author of the review
9:46 pm UTC

I placed an order through the sonic app on 08/03 and was charged for the meal but no meal. The manager at the store informs me that I would have to call customer service in order to receive a refund. Ok, I'm mad as hell! How the hell can they not refund or honor a meal ordered through their app. Needless to say, I called the # and was advised that I would receive a refund in 7 to 10 business days. Well, today I called and was informed that the refund had been processed and that I should contact my bank. I then I asked when was my refund processed and the lying associate informs me on 08/03. I placed the order on the 3rd but didn't contact customer service until 08/06. As much as I love Sonic's food, I'm done and I advise DO NOT use their app for ordering food!

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