Sonic Drive-In’s earns a 1.3-star rating from 1811 reviews, showing that the majority of fast food enthusiasts are dissatisfied with dining experience.
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Mobile app
Sonic locations in our area, regularly, turn off app access at their locations. Sonic is incredibly overpriced on soft drinks so the 1/2 priced drinks when ordering on the app are good things. But so many times the locations have it turned off that it's largely worthless and frustrating. Employees at the franchise locations admit it's disconnected. Sonic's corporate social media team is incredibly uncaring or incompetent. It has a canned response for all app complaints. I sent a screen grab that showed 80% of its locations in this part of California had the app off and I got the same response I've gotten for previous complaints"call the restaurant". The person who replied obviously didn't bother reading my email or looking at the jpeg I sent. Overall a terribly run operation, which I dislike saying because the people working at the locations seem to be hard-working and trying to do well. But, overall, the app sucks and the corporate "customer service" stinks. And, yes, I could do that job better than it's being done just by being responsive and looking for real answers instead of thinking actual customer relations don't matter.
Desired outcome: Fix the app, have corporate ensure it’s locations use it
Food
We just went through drive through to order food. The sign said drive through only. Then we're told to pull in a Order parking spot. Order was placed and we waited 25-30 minutes. We get gone with food and the order was crap. The burgers were not consistent and the chicken sandwich bun was so smushed. For what we paid was not worth what we paid. This is not the first time this Sonic has disappointed.
Desired outcome: Refund
Lack of service
Drove thru the drive thru and no one asked us for our order. We sat there for 10 minutes waiting for someone to take our order. Five people working, but was actually outside hanging around doing nothing but on their phones. We left when we realized no one wanted to work. No worker was inside working. This was at 8:30 pm, there were cars there and other...
Read full review of Sonic Drive-InBarbecue popcorn chicken and Tater tots
Hi, I just left Dardanelle Sonic, and this is not a serious complaint. But the BBQ popcorn chicken was hard as a rock and my 87 year old mom really couldn't chew it and as I prepared her food I was starting on the tots and they were hard. I just wanted to mention it.
James
The workers there are pretty friendly
Desired outcome: Just a quick I'm Sorry
No ice cream and no service
I went last weekend to get a shake and was told the machines were down for cleaning. This was at 11:05pm and they don't close til 12. Not the first time this has happened. Went today just to get Coke and nobody came on the drive thru speaker so I drove up to the window. Four employees were outside hanging out. Didn't acknowledge my presence. Couldn't see anyone inside so I left. It is really getting ridiculous there.
Read full review of Sonic Drive-InThe wait!
There was a long line and nobody was receiving orders or even getting to order. When I went by the window to leave I only saw one employee! I never even got to order! Customers pulling out left and right. Multiple people including me waited for more then 30 to 40 minutes. Nobody even came to the people ordering at the machines. No one answered the person at the menu in the line. At least 12 to 13 cars left!
They were busy obviously and definitely understaffed. You saw a long line and decided to join
Food and service
Yes my name is Cindy Goode. I stopped at Sonic in Richland Mississippi last night and all I ordered was tater tots and a drink. First the tots were cold as ice then when I ask for a straw she rolled her eyes and said I'll have to go back inside and get one. So after waiting about 5 to 10 minutes then she finally brought one out I said thank you she rolled...
Read full review of Sonic Drive-In and 1 comment#12 Meal! Not Impressed! I have had better at DAIRY QUEEN!
I must say that I got more Condiments than I did food for almost 13 DOLLARS! I ask led the staff to come outside, I was told that the LG #12 BBQ chicken bites I had are what fit in a LG container. Although I order the same thing every time I come and my MED was the same size as my "SUPPOSED LG". There was little to no sauce on the chicken most of the bites where hard and tiny. The staff did not include a fork with it, there for I had to eat somewhat sauced chicken with my hand.
-Not Impressed. I HAVE HAD BETTER AT DAIRY QUEEN!
Desired outcome: Money back or replacement food for BETTER FOOD!
Service
Sonic in Virginia Beach, off Holland Rd., is the most slowest location on the planet. Their service is at the pace of a snail. I was at the speaker box waiting to order and all the cars in front of me were all gone. And they still didn't take my order 10 minutes after that. My grandmother could've made me a Reece's blast in the time they took to even talk to me, and she's dead
Desired outcome: Speed up employees, training issue
Sonic cheeseburger / tots / coke mea.
I have had several good burgers un till today. This will be the last one. Burger was colder than the tomatoes. Had no taste and I pitched it along with the cool tater tots. You have a new competitor not far from this store. That is Culvers and I have had many of their burgers. Fresh meat tastes like charcoal grilled and you can even have grilled onion...
Read full review of Sonic Drive-InDrink and mazzoli sticks
On July 8 went to Sonic in Beloit, KS in afternoon. Ordered a Route 44 cherry limeade, easy on ice, Medium Mozelle sticks. When I got home, I discovered the cherry limeade was over half full of ice. And there was no sauce with Mozelle sticks like was stated. And the gal taking my order was a little short. Know they may be short on help at times, but you need to be courteous to the customers. Thank you
Read full review of Sonic Drive-InNot going a mint any more
I'm really disappointed that I don't receive a mint with my meal anymore. why is that ? Colorado Springs
Desired outcome: Start giving mints again
Food corn dogs and chili cheese tots
Went to sonic to buy 2 corn dogs chilli chesse tots. Very Disappointed with the over cooked con dogs I could'nt even bite into eat. Chilli chesse toys were cold not enough chili or chesse and over cooked This is the second time this happens let go of the first. time. 340 Sonia 07/06/21 7:11pm
Read full review of Sonic Drive-InCustomer service/employee training
Went to the sonic on 7/1/21 in Forrest City, Ark. tried placing an order and the girl kept saying she couldn't hear we told her 5 times we wanted a XL Coney with no bun, if she couldn't hear she should have came out and asked what we wanted but no, we wanted popcorn chicken but surprisingly they were out of that so we told her to hold on while we called to...
Read full review of Sonic Drive-InOut of ice cream
The Topeka blvd Sonic is such livers, too lazy to make a shake at 9:30pm and stated they "out of icecream"!
Read full review of Sonic Drive-InFoot long chili cheese coney
I ordered a Foot long Chili Cheese Coney on June 28, 2021 at your store on1609 NW Sheridan Road, Lawton, Oklahoma. What i received was total crap. The wiener was hard like rubber. you could barely cut with a fork. the chili was so watered down it just rolled off the bun. Very little meat. must have been about a total teaspoon of cheese on top. Terrible. Not fit for human consumption. Never order again. Time was15:21:35.
Read full review of Sonic Drive-InChili cheese french fries and caramel sundae
Hello, I just visited your Sonic drive thru in Kingman AZ off of Andy Devine Ave. I have never written in to a company to make a bad comment before, but this time I could not let this go and need to tell you how awful your portions and food products are getting. I could not believe my eyes when I opened my food bag and saw the size of my med and small...
Management
1. Ordered at 8:38pm. Was there about 8:45pm. Attempted to check in via the red button in stall 11 because I wanted a bag of ice also. Just wanted to add a bag of ice - was at stall 11 - I pushed the button 3 or 4 times over a 20 minute Tim span. Very patient, not in a big hurry. After killing 20 minutes & no response. I did see others leaving without...
Read full review of Sonic Drive-InCherry limeade
The one in Dayton Tennessee y do they call it cherry lime ad when they stop putting in the cherry and lime hell if not going put it in need chance the name to it to cherry flavored drack there no cherry or lime in it no more is all the sonic doing that [censored] or just the one in Dayton Tennessee we call about it before they put it in a few times then back to there same [censored] y can't no one get them to do it right
Good
First off, the screen didn't display what we ordered nor did they repeat it back, finally get our food 30 minuets later and they got 2 of the 3 drinks wrong. Go to pay and she says the card reader is down, something that should be said from the start they are lucky we had cash on us. This experience was a -2/10 Poot customer service, and you would think the food would have been at least warm when it came out but it wasn't.
Read full review of Sonic Drive-InSonic Drive-In Reviews 0
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Overview of Sonic Drive-In complaint handling
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Sonic Drive-In Contacts
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Sonic Drive-In phone numbers+1 (866) 657-6642+1 (866) 657-6642Click up if you have successfully reached Sonic Drive-In by calling +1 (866) 657-6642 phone number 0 0 users reported that they have successfully reached Sonic Drive-In by calling +1 (866) 657-6642 phone number Click down if you have unsuccessfully reached Sonic Drive-In by calling +1 (866) 657-6642 phone number 1 1 users reported that they have UNsuccessfully reached Sonic Drive-In by calling +1 (866) 657-6642 phone number
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Sonic Drive-In emailshelp@sonicdrivein.com100%Confidence score: 100%Support
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Sonic Drive-In address300 Johnny Bench Dr, Oklahoma City, Georgia, 73104, United States
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Sonic Drive-In social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 04, 2025 - View all Sonic Drive-In contacts
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