Sonic Drive-In – Page 64

I was at the Sonic located off of 128th & Zuni. We frequent there often for dinner, for your shakes after 8 & today for your Happy Hour. We got in line in the Drive through behind 5 other vehicles stretching around from the pick up window around 3:50. So we were 2 cars from the speaker. This was after picking up my kiddos from school. By the time we got to the speaker it was 4:10. TWENTY MINUTES LATER! By 4:13 I had not even been greeted. I called "Hello" a few times, with no response. At 4:15, we just left. As well as a couple other guests in line. This is not the 1st time this location has run extremely slow with very poor customer service. Very disappointing. They either need to hire more employees or better train the ones they have.

Me and my family coming from Thursday night Serivce 12Am and the cashier was very rude and giving us attitude we asked for French Fries and she told me that I would have to drive around to order new fries I personally told her I work at a restaurant also I never tell my customers to get back on the line for new fries so Keitha continues to give us attitude than she closes her door so when she came back with my food I told her thank you I will be writing a complaint she said well they have to clean but my question is this is a 24 hour drive through why are you cleaning and serving food I'm really not pleased with this .. I will be calling the head bosses on her attuide also she said out her mouth get the F outta here please any manager of this store seeing this please take a look at your camera around 12:30 her body language and mouth movements of the file language she said to us verrrryyyy disrespectful!

I had to walk out today. Another employee was making it a hostile environment,

Pearl kept talking bad about me in General, the manager Crystal pulled me aside and talked to me. I didn't want to trashs talk any other employees. I don't any drama.

The finale straw was when she (pearl) started calling an F***ing, B****. I loved the job and i know i would love having my job back. But someone needs to pit Pearl on pace. Thr restaurant is located on atkins arlansas

First off, I don't eat meat and I mentioned this during my order this morning. With that being said, requested my meatless toaster to be charged separately that way I'm not paying the full price as if I eat meat, I completed my order with a medium tator tot and a small cup of water. But once I paid for my order and arrived to work, I open my bag to see portions of the toaster in separate bags.

This experience filled me with frustration and confusion as to why they would do me the way they did.

I would like for this store to be held accountable for this mistake and I would also like to be accommodated for the inconvenience.

I ordered a grilled cheese and it wasn't cut in half and it also had a hair in it. I got this from the Ozark Arkansas sonic. Sonic is supposed to cut the grilled cheese and hair is not acceptable. This has happened to me multiple times. I am very very upset and this should be resolved. I am very disappointed in sonic. Please fix this problem. Sincerely a very upset customer.

I have never had to complain about sonic before but my experience tonight was the green light for me. My order was wrong first off, secondly the service was extremely poor, my children were dissatisfied as they look forward to getting to go to sonic maybe once every 4/5 months. I complained twice and had to send the car hopper back inside for staws and ketchup just to get home and my order be backwards like they just made up there own order. This will probably be the last time i take my children there as i work hard for my money and Definetly should get what i pay for.

I patronize the Sonic in my town and today was the last time I will ever go to any Sonic again. I went for lunch and waited almost 30 mins for my food, like a usual thing. Not only did I wait for food at a fastfood restaurant for 30 mins, the food was disgusting. I ordered a BLT combo which it clearly states that it is $5.89 for a combo but they charge me more than the menu says. The lettuce on my food was brown and soggy and the tomato looked like it sat for months before they placed it on my sandwich. I do not ask for much but my gosh, this has been a common thing for this store. I have had patience and waited for more than 20 mins with no one in line, for my food there before.What is the issue here? Why can't you get your act together at this location. FYI...Do not go to this Sonic! They are terrible all together. Service, food and timing and whatever you do, do not go there for lunch because you will be late going back to work trying to acquire your food. Englewood, Oh location...

On 10/9/2017 my wife and 6 year old daughter are waiting on their food at the Sonic on Center Street in Winder, GA. Sitting at the tables were 8-10 teenagers. First off, they are smoking. I thought this was not allowed. Second, the language was not what I want my daughter to hear. Yes I know I can't always shield what my girls hear or see but I have always viewed Sonic as a "Family" place to enjoy a meal and a cool drink or shake. These kids were using the "F" work over and over and yelling it! They were calling a girl a [censor] and they had an air horn and kept blowing it. As a local business owner I tried to call today @ 4:15 pm. I was polite and simply asked for the manager to discuss the problem. The young man said he was the manager. I then introduced myself and asked his name. He got rude and said what DO YOU WANT? I said I would like to know who I am voicing my concerns to and he hung up on me. This problem is not isolated. We posted the problem on a rant page on facebook and as of now there are over 100 people voicing the same complaints for the same teens. I hope you do take note of this because now to enjoy Sonic we will have to drive almost 20 miles to the Athens, GA store which is awesome!

After 4 attempts, my order was never corrected, after waiting 30 minutes, and getting back to work only to realize that my order was still wrong, after I ordered 2 burgers with no cheese, because I'm allergic, and they replaced the burgers again with Cheese and the tots were ice cold and one of the drinks was never corrected to the proper order. I was so frustrated because I spent my whole lunch break trying to get what I paid for! So I paid $8.83 on a meal I couldn't eat! I will be contacting a manger about this matter, and I will tell my friends and family not to eat at this Sonic, and I won't be going back there to get a meal!

Was at local Prescott Arkansas Sonic. Parked in stall 5 pushed buzzer. 15 minutes later still no answer, another called pulled in beside me pushed buzzer she got answered. Another couple of minutes I left stall went thru drive in window and got waited on.
Service has been poor for the past 6 weeks but I think its worse than ever. this was at 2 p.m. on 10-08-2017

Sonic Drive In on Joe White Blvd in Myrtle Beach gave me an incorrect order. Receipt and Order received was incorrect and staff did not care! Staff at window should have involved Manager and been more service oriented. Staff obviously require Customer Service training and Management should be involved with Refund request and customer issues.
Requested refund and ordered from adjacent competitor (no problems).

My family stopped at the sonic in Fairview TN to order two chili cheese tator tots, green tea and popcorn chicken. The chili was a paste. where there was any. and there was a dog hair in one of the chili cheese tator tots. The "green tea" was water. The last visited they shorted us an additional dollar and we had to
drive back to hold them accountable. This Sonic used to be a great establishment and I know if corporate holds them accountable as we have it can be again.

Hi my name is Kathy freeman. I went to the sonic on main st in spring hill. I called to let the manager know my food was wrong and I would be back in an hour and was told my order wouldn't be refunded. An hour later when I returned I was told that because I did not have a receipt nothing could be done. When I previously called I was not told I would need a receipt. I told the manager I could give them the exact order how much it cost and the time I was there. I live on a fixed income and not able to go there often. I guess I won't go there again. Kathy freemn [protected]

Why was it necessary for me to yell into speakers that don't work well? It causes much undue waste of time and wrong orders to be filled - as was the case with my order on October 5th 2017 at 1632 hours.
I placed an order four different times, yelling each time and no assistance from anyone.
Why wasn't Stall 9 not taped off? Why was I given a Sprite instead of a Coke?

i showed up ten minutes before closing time at the Sonic in Huntsville, Tx. on Sam Houston street. I received my order of jumbo chicken bites in a record time of about two minutes. They were cold and tasted old so you could tell that they were precooked and sitting for awhile. I always liked sonic but this location lost my business.Fresh hot food is what I expect and I will not settle for less.

I live in the country and it is 6 miles to the Sonic in Italy, Texas. When I got there I asked about the half price shakes after 8 and was told they didn't do that anymore even though I read it on a Sonic add before I drive over there. Then I ordered the special the cheeseburger and onion rings and after I had told them how the burgers were to be made he informed me they didn't have onion rings . Since that was the main reason I went it really pissed me off but I still had to feed my family so I went on and got 5 specials with tots . I had my grandson with me and he doesn't like burgers so he was trying to look at the menu . Well we couldn't see anything because the light was out so he just got some cheese fries. I told the boy that the light was out and he said it just wasn't tuned on. Needless to say I had a real disappointment and got complained at over buying it because it wasn't what I went to get . So thanks for ruining my Friday night. Cindy Brogdon

Check #668 October 06/17 at 3:45PM. 1681 E. 70th Street, Shreveport, LA 71105. [protected]. Ordered a Route 44 Cherry Limeade. There were no lime slices or cherries in the cup. If you have cheapened the product the so be it. BUT, if lime slices and cherries were supposed to be in the cup, hence the name Cherry Limeade, then you need to retrain the crew at that location. If you have cheapened the product then change the name.

When I called David Collins he said he will make it right. However, he says the fruit is decorative. Really? Buried in the crushed ice it is decorative?
What is going on with Sonic?

Dennis

Today October 3rd my fiancé and I came to the sonic in 199 route 22 east green brook nj. We waited 2-3 min for our food two hot dogs. When we got it, it tasted very nasty. They were cold and reminded of a cook out hot dog and not a fast food restaurant. Very disappointed on the food. The chili hot dog was extremely nasty my fiancé did and I had a simple hot dog with ketchup and mustard and it was awful. I won't be coming to sonic any time soon.

I have gone to the Sonic on Loop 11 in Wichita Falls, Texas a few times now with horrible service. The first time I went through the drive thru, sat there for 7 minutes, noone ever greeted or anything. So I left and went to Mcds. Next time pulled in the stall. Took them forever to take my order, 17 minutes to bring 2 drinks, only waited because I used my card and it was paid for. The girl who brought put my order was RUDE! Practically threw my drinks at me. No thank you or anything. Today, pulled in the stall, sat there 10 minutes, pushed the button twice. Never came over the speaker. We left, went to Mcds again. I take my daughter somewhere every day after school, while waiting on her brother to get out. I will NOT go back to this Sonic. The service is awful and slow. If you even get service!

It was last night on Oct. 1, 2017 at 3710 W Illinois Ave 75211 Dallas, Texas. I made an order for myself and my 4 daughters. We had been out and were very hungry. I placed my order at about 8:30 pm. We waited patiently for at least 30 minutes and I was seeing customers that arrived after me leave before me. So, I finally decided to push the button and the young lady said they were gonna start making my order. Then I don't know if he was the manager but he came out with coupons and said he was sorry because the young lady had bumped my order and they were barely gonna start making my order. I said no because I just wanted my $ back because I was not gonna wait another 1/2 hour for the food to be made. It was a school night and my girls needed to go to bed. They took forever with my order that I never got and my girls had to go to bed starving. I've had bad customer service at my regular Sonic Drive-in but at least my order never got bumped there. My experience with Sonic as a customer around my area is getting bad that they make me want to just be going to Jack in the Box because they have faster service and I don't really have much of bad service there.