Sonic Drive-In
Reviews and Complaints

On 10/9/2017 my wife and 6 year old daughter are waiting on their food at the Sonic on Center Street in Winder, GA. Sitting at the tables were 8-10 teenagers. First off, they are smoking. I thought this was not allowed. Second, the language was not what I want my daughter to hear. Yes I know I can't always shield what my girls hear or see but I have always viewed Sonic as a "Family" place to enjoy a meal and a cool drink or shake. These kids were using the "F" work over and over and yelling it! They were calling a girl a [censor] and they had an air horn and kept blowing it. As a local business owner I tried to call today @ 4:15 pm. I was polite and simply asked for the manager to discuss the problem. The young man said he was the manager. I then introduced myself and asked his name. He got rude and said what DO YOU WANT? I said I would like to know who I am voicing my concerns to and he hung up on me. This problem is not isolated. We posted the problem on a rant page on facebook and as of now there are over 100 people voicing the same complaints for the same teens. I hope you do take note of this because now to enjoy Sonic we will have to drive almost 20 miles to the Athens, GA store which is awesome!

After 4 attempts, my order was never corrected, after waiting 30 minutes, and getting back to work only to realize that my order was still wrong, after I ordered 2 burgers with no cheese, because I'm allergic, and they replaced the burgers again with Cheese and the tots were ice cold and one of the drinks was never corrected to the proper order. I was so frustrated because I spent my whole lunch break trying to get what I paid for! So I paid $8.83 on a meal I couldn't eat! I will be contacting a manger about this matter, and I will tell my friends and family not to eat at this Sonic, and I won't be going back there to get a meal!

Was at local Prescott Arkansas Sonic. Parked in stall 5 pushed buzzer. 15 minutes later still no answer, another called pulled in beside me pushed buzzer she got answered. Another couple of minutes I left stall went thru drive in window and got waited on.
Service has been poor for the past 6 weeks but I think its worse than ever. this was at 2 p.m. on 10-08-2017

Sonic Drive In on Joe White Blvd in Myrtle Beach gave me an incorrect order. Receipt and Order received was incorrect and staff did not care! Staff at window should have involved Manager and been more service oriented. Staff obviously require Customer Service training and Management should be involved with Refund request and customer issues.
Requested refund and ordered from adjacent competitor (no problems).

My family stopped at the sonic in Fairview TN to order two chili cheese tator tots, green tea and popcorn chicken. The chili was a paste. where there was any. and there was a dog hair in one of the chili cheese tator tots. The "green tea" was water. The last visited they shorted us an additional dollar and we had to
drive back to hold them accountable. This Sonic used to be a great establishment and I know if corporate holds them accountable as we have it can be again.

Hi my name is Kathy freeman. I went to the sonic on main st in spring hill. I called to let the manager know my food was wrong and I would be back in an hour and was told my order wouldn't be refunded. An hour later when I returned I was told that because I did not have a receipt nothing could be done. When I previously called I was not told I would need a receipt. I told the manager I could give them the exact order how much it cost and the time I was there. I live on a fixed income and not able to go there often. I guess I won't go there again. Kathy freemn [protected]

Why was it necessary for me to yell into speakers that don't work well? It causes much undue waste of time and wrong orders to be filled - as was the case with my order on October 5th 2017 at 1632 hours.
I placed an order four different times, yelling each time and no assistance from anyone.
Why wasn't Stall 9 not taped off? Why was I given a Sprite instead of a Coke?

i showed up ten minutes before closing time at the Sonic in Huntsville, Tx. on Sam Houston street. I received my order of jumbo chicken bites in a record time of about two minutes. They were cold and tasted old so you could tell that they were precooked and sitting for awhile. I always liked sonic but this location lost my business.Fresh hot food is what I expect and I will not settle for less.

I live in the country and it is 6 miles to the Sonic in Italy, Texas. When I got there I asked about the half price shakes after 8 and was told they didn't do that anymore even though I read it on a Sonic add before I drive over there. Then I ordered the special the cheeseburger and onion rings and after I had told them how the burgers were to be made he informed me they didn't have onion rings . Since that was the main reason I went it really pissed me off but I still had to feed my family so I went on and got 5 specials with tots . I had my grandson with me and he doesn't like burgers so he was trying to look at the menu . Well we couldn't see anything because the light was out so he just got some cheese fries. I told the boy that the light was out and he said it just wasn't tuned on. Needless to say I had a real disappointment and got complained at over buying it because it wasn't what I went to get . So thanks for ruining my Friday night. Cindy Brogdon

Check #668 October 06/17 at 3:45PM. 1681 E. 70th Street, Shreveport, LA 71105. [protected]. Ordered a Route 44 Cherry Limeade. There were no lime slices or cherries in the cup. If you have cheapened the product the so be it. BUT, if lime slices and cherries were supposed to be in the cup, hence the name Cherry Limeade, then you need to retrain the crew at that location. If you have cheapened the product then change the name.

When I called David Collins he said he will make it right. However, he says the fruit is decorative. Really? Buried in the crushed ice it is decorative?
What is going on with Sonic?

Dennis

Today October 3rd my fiancé and I came to the sonic in 199 route 22 east green brook nj. We waited 2-3 min for our food two hot dogs. When we got it, it tasted very nasty. They were cold and reminded of a cook out hot dog and not a fast food restaurant. Very disappointed on the food. The chili hot dog was extremely nasty my fiancé did and I had a simple hot dog with ketchup and mustard and it was awful. I won't be coming to sonic any time soon.

I have gone to the Sonic on Loop 11 in Wichita Falls, Texas a few times now with horrible service. The first time I went through the drive thru, sat there for 7 minutes, noone ever greeted or anything. So I left and went to Mcds. Next time pulled in the stall. Took them forever to take my order, 17 minutes to bring 2 drinks, only waited because I used my card and it was paid for. The girl who brought put my order was RUDE! Practically threw my drinks at me. No thank you or anything. Today, pulled in the stall, sat there 10 minutes, pushed the button twice. Never came over the speaker. We left, went to Mcds again. I take my daughter somewhere every day after school, while waiting on her brother to get out. I will NOT go back to this Sonic. The service is awful and slow. If you even get service!

It was last night on Oct. 1, 2017 at 3710 W Illinois Ave 75211 Dallas, Texas. I made an order for myself and my 4 daughters. We had been out and were very hungry. I placed my order at about 8:30 pm. We waited patiently for at least 30 minutes and I was seeing customers that arrived after me leave before me. So, I finally decided to push the button and the young lady said they were gonna start making my order. Then I don't know if he was the manager but he came out with coupons and said he was sorry because the young lady had bumped my order and they were barely gonna start making my order. I said no because I just wanted my $ back because I was not gonna wait another 1/2 hour for the food to be made. It was a school night and my girls needed to go to bed. They took forever with my order that I never got and my girls had to go to bed starving. I've had bad customer service at my regular Sonic Drive-in but at least my order never got bumped there. My experience with Sonic as a customer around my area is getting bad that they make me want to just be going to Jack in the Box because they have faster service and I don't really have much of bad service there.

To Whom It May Concern,

My name is Jessica Glover and I live in Frisco, TX and I just visited the Sonic off of 420 N Custer Road, McKinney TX 75071; [protected].; Brandon took my order. Today Is October 1, 2017 and I was there at 4:13pm. I have never had a bad experience with Sonic until today. Yearly at home I will make foot long chili dogs and I will go to Sonic and buy the Coney foot long buns. Brandon was very nice and tried to help me. He asked the manager on duty about my request to buy buns. He was advised by the manager on duty they do not sell the buns separate. I advised them I have always been able to buy buns at other Sonic locations. I was told by Brandon per his manager to go to the other Sonic and get buns.

I am going to be totally honest, this made me very mad. Why do I need to drive all over DFW to buy buns? I work for a large Corporation and customer centricity is number one! This location including the manger should take a course on how to be more customer centric. However, I understand Sonic is not a retail grocery store, but in the past I have never had any issues purchasing foot long buns from Sonic.

I would not be so upset if I wasn't told to go to another Sonic. I personally think anyone being told this would be very agitated by that comment. The manger needs more training on how to handle simple requests.

All they had to do was sell me the buns or leave out the comment go to another Sonic. I will not be going back to that location. I will find "another Sonic".

Response would be greatly appreciated.

Thank you,

Jessica Glover
[protected]@gmail.com

I have been quiet long enough. I am a person who gives our small community chances with businesses but this is my last straw. I have been going to our sonic a very long time. Recently (last year or 2) it has changed managers. Previous management was strong and reliable. Current...not so much. Have waited in drive thru for 15min. The car stalls are horrible to try and order. I have waited at a stall for 5-10min for someone to answer the call button on more than one occasion. I have plain left on more than one occasion bc I was tired of waiting for someone to answer the dang call. Last night I had it... i ordered a Mini Reeses Blast, no whip, extra Reeses. It came out in a somewhat timely manner WITH whip cream and [censor] Oreos on it. She admitted her mistake of Oreos on too but Reeses in the blast. I said ok but it wasn't suppose to have whip on it either. But whatever...I'll live. Does it have extra reese?...yes ma'am. I should have sent it back yes but it was 9:30 at night I was tired and wanted to get home. Got home put it in a bowl...there may have been traces of Reeses. This isn't the first time I have asked for extra Reeses and paid for them and it was not extra. The service here is horrible. I have seen a local pizza place deliver pizza in the back door during lunch hour.
Please help this sonic. We are currently on our way to a new Sonic 20min away bc we would rather get good service...

I have been a customer of the Sonic Drive in in Bonham, Texas for a long time.. On this months special... Cheeseburger and Hand Made Onions Rings.. Each and every time I went to this location during the week while this Food Special was going on... They Advise that They Were "Out of Onions Rings".. This is their monthly Special ... How can they run out of Onions Rings all week long when they have Managers and many workers working at the time... VERY DISAPPOINTING !

My family and I have been sonic fans for years. Till this morning... The service was extremely rude, from the time we ordered from the screen right down to the food delivery. She was inpatient snotty and cut me off after each item ordered with "is that all?". She then was angered by me having to remind her for the water we ordered as well. The food was terrible. Cold, crusty old tortillas on all the burritos. Frankly the only item that was good happen to be the blueberry shake. I would like to be reimbursed for our purchase we placed today with sonic.
Please E-mail our refund to
[protected]@gmail.com

Attached is receipt image
Thank you

Seems to be a pattern at Sonic at 1249 Gause Blvd, Slidell, LA

Very Poor Time Management!

Are they understaffed?

I sat in drive-through line this morning for 20-25 mins with 4 cars ahead of me. I placed my order for two super sonic burritos and was asked to drive forward. Drive forward? To where? The lane was clogged with 4 cars--also not moving. There was no moving forward. When I finally got to window there seemed to be very little staff and not understanding customers were waiting on them for an unacceptable time.

To make matters worse, I DID NOT receive what I ordered and paid for AND I was late for work.

A VERY bad experience. Hope this gets resolved.

Tonight I went to my local Sonic drive-in and ordered a banana split. When I finally got it the ice cream was melted and the bananas where rotten! Not just brown I mean completely black and tasted terrible. This is the third time I have gotten rotten bananas at our sonic! Also while I was ordering the lady cut me of three times and I had to hit the button again! I keep saying I'm not eating there again and this time I mean it! The service is ridiculous and when you get the order it's always wrong! I will also tell all my family and friends about my experience at Sonic in Livingston AL 35470!

We've been waiting at the Sonic drive in on 3035 TPC Pkwy, San Antonio Texas 78259 for over 30 minutes for our order that was paid with our debit card. An order finally came out for the vehicle next to us and we noticed the customer opened the order and put her hands all in it when they themselves realized it was the wrong order. The bar hop Mark returned the order only to bring back the exact same one the customer had her hands in and tried serving it to us. When we told Mark we did not want that order he specified it would be at least another 20 minute wait so we got off to speak with the manager and get a refund. As we approached the door we noticed Mark telling Maddie the asst. Manager the situation and clearly stated "tell that mother [censor]er he will have to wait for his order"! My husband is a 26 year retired military veteran and does not deserve to be treated nor talked to that way. We asked to speak to the actual manager who which by then Maddie had on the phone and stated she was dealing with disgruntle customers and the manager refused to speak to us. The ordeal escalated when Maddie denied the whole conversation or comment that several people heard including the carhop Mark. She began to yell at my husband which no person in a management position should do especially when they are the cause of the issue. Maddie has no management skills whatsoever and again to be disrespectful and curse is way out of line. The lines at the drive through were massive and people were leaving due to poor customer service. Our family will never return to this sonic. Sadly our family loves sonic but we will find another one to go to from here on out. Again Maddie needs NOT be a manager.