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For all those who file complaints against sonic drive-in locations-
1. All sonic locations are not owned by the corporation.
In fact, few locations actually are. Most are franchised locations which are independent of the company with the exception of branding, recipes, and marketing. That being said, each drive-in is going to differ based upon the ownership and the general manger in place.
2. All locations are not the same.
There are quite a few locations which are run exclusively "by the book" if you will. These particular locations have excellent service and great food. One thing that definitely helps with customer service is to know exactly what you want before you even consider pressing that pretty red button.
3. You can complain against any one location by calling a simple and easy-to-remember phone number.
The call is free and your next order will most likely be free (To an extent) as well. That number is simple:
1-800-ok-sonic
This is the number for the customer service hotline which is offered through the coca-cola corporation. These are the same people that will take your complaints from wendy's, mcdonald's, or any other location serving coca-cola products.
A few little-known facts about the chain:
-sonic does not offer, nor do they endorse, warming lamps of any kind. Fries and tater-tots are to by kept for no longer than 5 minutes under a thermal glass lamp that looks exactly like a thermal glass cook top or stove. It is very hot and keeps those tots extra crispy for your enjoyment.
-our burgers and all other items are kept for no longer than 30 minutes. Don't get upset! If you like wendy's then you should know that they have been using this technology for years before us. It is called "infrared heating equipment". This equipment functions like some modern-day microwaves. There is a sensor located in this state of the art machine that measures the moisture inside a particular pan. When the product is no longer up to standard, it is discarded.
-most locations follow the "if you wouldn't eat it, don't send it out" policy. We do not ever serve anything off of the floor. All of our items are preserved at safe temperatures which prohibit the growth of bacteria and food-born illnesses.
-all locations must follow a strict sonic-safe policy that is endorsed and enforced by an independent organization known as "nsf" (National safety foundation). Each location in every state undergoes two rigorous audits each year where an inspector investigates all parts of the store and normal daily operations. The inspections are random and the store does not know when the inspector will arrive.
Most locations strive for great customer service and realize that the guests are who pay the employee wages. If you feel that you have been treated unfairly or that the location just isn't up to par, please call 1-800-ok-sonic and report the establishment directly to the big dogs. I assure you that every complaint is heard by numerous persons. The complaint process will go like this:
1. Call and speak to the representative.
2. Possibly receive coupons.
3. Rep. Files a categorized complaint which is sent first to the corporate office, second to the store owner, and last to the store manager.
4. Depending on the severity of the complaint, the owner will inspect the location. If the situation is bad enough, sonic corporate sends out either a regional representative or regional vice-president to handle the situation. If the location is too bad out of shape, sonic does what is called a full operational assessment where they come in with a full team of certified trainers. Each and every employee and manager is observed for one full week. During a second week, they are all retrained. A follow-up assessment decides whether to revoke the locations operating agreement with sonic or leave the location open.
Hope that all helps.
-a friendly sonic supervisor
Thanks to thevillian. I can remember the days that Sonic was booming. Unfortunately, many of our lesser locations have turned the general aura south very quickly for the good ones. I operate the store with the highest sales volume in the state of Mississippi at over $2.5M per year. I never have issues like this from my staff, management, or customers. I wish I knew what happened to those days where Sonic employees strived for achievement and customer service was #1. We still hold those values here in my neck of the woods. Apparently, some of these store operators should be coming to see us so they'll know how a location should be properly run!
The complaint has been investigated and resolved to the customer’s satisfaction.
Sonic in Lone Oak Ky. absolutely terrible. All shakes are vanilla, regardless of what flavor you order.!
So I just went to Sonic and ordered the #8(The Chicken Wrap) and ordered it with extra ranch. Tell me why I got a Jr. Chili Cheese Frito wrap(WITH EXTRA RANCH?) How the hell do you screw that one up? They HAD to have known that it was the wrong thing when the opened it to put the ranch on(which looked disgusting). Bunch of freaking ###s, I swear. I'm going back up there tomorrow to give my complaint to the manager.
A friend of mine is deaf and wantsto go to the nearest sonic but is too embarrassed to go. What do you have for deaf people assistance?
This so unprofessional how a general manager would fired a person who just started working and it's they first job . That's so wrong just because they had a compliant that don't mean fired them that's they first Time working . The manager is very disrespectful and rude .
SHE SHOULD BE FIRED HERSELF .
I will not eat at Sonic anytime soon. I worked for Sonic years ago and had to deal with a verbally abusive boss which was a horrible experience. I recently went to Sonic in College Station, TX which is next to WalMart and had the worst customer service experience ever. After my husband places his order the manager pressed the button to repeat our order, but she hit the button to soon and we heard her say that my husband sounded GAY! I couldn't believe what I heard. She then lied and said she was referring to someone else but after questioning her, she admitted that she made a mistake by thinking my husband was a gay that she knew. I don't have anything against gay people considering the fact that I have friends who are but I do have an issue with disrespect and bad customer service. The worst part was she said she was a manager. Sonic should learn how to treat their employees as well as teach their employees to respect their customers.
I would actually like to add a complaint... Sonic has always bragged about having millions of drinks but when you order a Mountain Dew the person taking your order says, "Sorry, sonic only carries Mellow Yellow." If Sonic has millions of drinks you would think Mountain Dew would be one of them. Just saying...
I don’t care if this is a corporate owned or franchise location. I don’t eat the food due to past issues with the chain. However, I do drive through to pick-up a drink or a shake every so often. This morning, I stopped for drinks and felt obligated to take a few pics. It is obvious that this owner doesn’t “GIVE A CRAP” about what anyone thinks of “America’s Drive-in”. Wow! Really? This is the best you can do Sonic? I’m supposed to trust that food prepared by you, is safe to eat? NO! Not today. Judge for yourself. Location: 9014 E 350 Highway Raytown, Missouri [protected]
Regardless of whether these locations are "franchise" locations or not Sonic CORPORATION seems to be the start of the problem. Consumers don't care who owns the store, what they see is the sign in the front of the location. So the attitude that there are franchise locations and they can do what they want doesn't fly with me. It's SONIC's image! Try running an errand to go get product from another location, boss will clock you out and tell you to your face it's because if you get in a wreck they don't want any proof that you were on the clock - and they don't tell you aren't going to be paid for going, but they do give you $2 for gas considering it's only about 18 miles one direction all I can say is my manager must have thought I was taking a moped... The things they do to handicapped workers is beyond belief and worse than anyone would even believe if I posted. On another note... your comments would hold more validity if you would take the time to spell and read what you type. up above guidlines really, sugest this is sad and why someone is having to work at Sonic. Get an Education, pay attention to your spelling teacher.
i recently heard a story of managers clocking people out early and taking advantage of hourly workers illegally and falsifying charges on employees to cover food cost when the pay low wages taking in alot of money pointing to illegal activity and greed, doesnt seem like a good place to work at Odessa Texas Sonic...the training is as well poor and nobody cleans properly...located at North country code west ...illegal profitering over federal guidlines...totally taking advantage of employees...I sugest corporate to check this one out before it becomes an issue against a federal statute...which it may have already compromised
new fries they serve at the UNIONCITY TN SONIC sucks, we work in front of sonic with more than 200 work force and a lot of workers quit doing to sonic just because the fries have changed go back to the old fries, i know your not saving that much money
bad food
Sonic Rt 9 (South Rd) Poughkeepsie NY. Sept. 15, 2014.
Crispy chicken pub sandwich... Tasteless all the way around.
Onion rings... oniions almost raw, greasy and coated with cardbord flavored batter far too thick.
Lime-ade... if you like the taste of genuine diet soda you'll love this.
all this for only $10 what a bargain!
I frequent sonic a lot! However, I rarely go to sonic in coffeyville, ks. They provide horrible service. My pet peeve is when I'm given a total before my order is repeated. Why does thus bother me so much. When an order, even a simple one, is not accurate I'm given attitude. When I ask them to repeat the order I'm given attitude. One day they were so rude i asked to speak to the manager. The voice replied he was the manager. You may not get paid what you feel you deserve, but that doesn't mean you can't be good at it. After all, you took the job! I have had HORRIBLE, HORRIBLE experiences here! I will go as far as taking out an ad in the paper. Your customers deserve better, and here's a reality...it's how you earn your tips!
I am 16 years old and I work at Sonic Drive In, in Church Point, La. I feel I was written up for nothing, I usually go on break at seven, but because it was raining at 4 when i i went to work. I caught a ride. At six a person with a car was leaving and 2 other people were coming on, I asked my supervisor (Aaron) if i could go on break at 6 so i could go get my my bike for when I get off. He told me no, so Went and got started changing the grease, he came to me and asked asked me " how was I gonna go get my bike". When I didn't answer him. He said " answer me boy" when I didn't answer him, he said if i didn't answer he was not gonna let me go.I guess he thought it funny and he threw a cheese stick in my face. At 7 seven he told me to go on break and made me sign a write up saying "I had a poor attitude and it will not be tolerated especially toward management because was I ignoring his questions.I just don't want to lose my job over this.
Springhill La Sonic has the worst service! My 4 yr old daughter could take better can they can! It's terrible! Then after you repeat ur order 5 times it's wrong! Poor poor service
Does any one no how to get a hold of a supervisor
Omg ijust had the worst experience at tone of oblate in sanantonio texas they refuse t let me speak to Manger and would not give me a supervisor number then th employees tree my drink at mee couldn't pik up the money ihaye her and was screaming at me never in my life have I been so disrespected they won't let the employee go no wonder they have such bad service
I go to a sonic in San Antonio tx on Ingram rd. and what they do there is wrong and basically stealing. The last few times I've gone they have gotten my order wrong. They tell me it's gonna be awhile maybe about 30 mins. And being that I've already waited upt to 45 mins I complain then leave. I've even told them so I have to wait more for something I've already paid and waited for. They do that everytime they get an order wrong. They'll tell you that it's gonna be a long wait. That's just another form of stealing and it's wrong.. I'm going to FB my experiences so it won't happen to those I know.
Ok I thank the not taking a 100 dollar bill is dumb after we ordered are food wife had
Realized that she had forgot her wallet at home and all I had was $100 in mine so after
Waiting 30 min. And got are food I explained that all I had was a 100 the girl told me she could accept it and took the food back F N dumb so SONIC will miss a
Sale just because if that and not to add waste food on top of that needless to say I want
Ever go to a sonic again ever
We were excited to get a new sonic in our neighborhood on patapsco ave in Baltimore maryland. The lines were long and people were eager to try it. That was until everyone realized how horrible the service is and they always screw up the orders. They recently sent out coupons to get people to come in. The coupon was for two quarter pound burgers, two med tots and two drinks for $6.99. Sounds great right? NOT! When I tried to use the coupon, they tried to get over on me by giving me a Jr burger. I told them they got the order wrong and they said that the manage told them to "bait and switch" the customers and give them the smaller burger. The coupon also said the you could choose a soda, slush, tea or limade for your drink, but they insisted on charging me extra for a slush. Why even put out a coupon to get customers, then rip them off? What a scam! We eat out everyday and had not been there in months. Now I remember why.
H i, I always eat at KFC in woodmead as I work opposite their building, I was suprised to see that you have redused the size of your Twister and box master and please I dont even wanna begin with your old fired chips. I'm disgusted with your food and every time I leave what makes me mad is what they say "Plaese call again" what the hell for is what i wanted to say, but i couldn't because their service was good its just the food they serve that pisses me off big time. I think its time you got your act together, I'm no longer going to buy your dry food I'd reather walk to Mc Donalds
i order pizza and chicken wings and they was not done all the way and they was cold and they put the wrong stuff on the pizza i called and they said i will have a manger call and no manger has called me yet i call and they tell me the samething i am sick of hearing it i am not to happy about this
The sonic in Moberly Mo has the WORST service and the rudest workers I have ever seen in my life! The manager is even worse, he allows his employees to treat customers in this fashion. I have reported this store to the proper departments and NOTHING has been done. Example; We ordered drinks they were all wrong! My son took the drinks back inside and the girl woking said to F$%&* bad, get over it! We ask to speak tot he manager or have a number to reach him at she refused! This store is run by teenage BRATS
Ok first of all i have been a fan of sonic for a long time and have overlooked their short comings 3 times so if u wanna down play my complaint u can suck on a sock :), 1st there was a piece of clear plastic in my drink, then it happened two more times at the location that i will discuss. After the first i vowed not to get anymore shakes, second no more shakes or cream slush, third no more shakes, cream slush, slush or mixed drinks period. Only fountain drinks. Then someone ahead of me paid for my meal (the electronic pay outside) in the drive through and i had to wait FOREVER for them to take care of it. Less than 3 days later I paid for someone elses. I only glanced at the amt before i paid, trusting the machine because i hadnt really had a problem (not thinking of the other day). Then i thought to myself that seemed a little much. I thought i would wait for my receipt then see if i paid the correct amount. Well after attempting to give me the wrong order, and waiting for her to get the right one she looked at my receipt and proceeded to give me my order without the receipt attached. I had to ask for my receipt. After reviewing it and seeing that it was diff than the amt i paid i stopped at a pull in station to let it be known that i noticed what had happened. I said it had happened twice, its ok right now but they need to fix the machine. The lady who i later found was the manager decided to argue with me and proclaim that it was my fault i paid the wrong balance and i should look to see if the amount is for my ticket, unfortunately for her her worker neglected to tell me the balance before i pulled through. She cut me off in the convo saying she would fix it then cut off the spkr. The woman that brought me the diff (also the lady at the window) which im sure was inaccurate but i really wasnt wanting the diff just to voice my concern, was also very short with me saying the manager is busy. I then called and the manager, whom i realized was the original voice i spoke with, basically gave me an uh huh ok im sorry were busy ill talk to her ok "click". This just happened so i will attempt to contact a district man. But i def will not be going back to ANY sonic. The customer service is horrible. It only takes one bad experience to ruin the whole name anyone should know that. Would it have been so hard to say "I am so sorry i will fix that for you", to which i would respond "no problem dont worry about it ya just might wanna fix the machine"?
SONIC IS CLOSE TO MY PLACE OF EMPLOYMENT, BUT ENOUGH IS ENOUGH. THE BURGERS ARE JUST THROWN TOGETHER, MOST OF THE VEGTABLES END UP IN THE BOTTOM OF THE BAG. THEY APPARENTLY DON'T CHANGE THE MENU BOARDS WHEN PRICES CHANGE, BECAUSE WE ALMOST ALWAYS ARE CHARGED MORE THAN THE MENU STATES. ONLY AT SONIC HAVE I GOTTEN A "BLT" WITH JUST BACON AND LETTUCE ON THE BREAD ... AND, WE'RE ALL DAMN TIRED OF BEING ASKED IF WE WANT OUR CHANGE WHEN OUR ORDERS ARE BROUGHT OUT TO US. I KNOW THAT IT IS MOSTLY KIDS THAT ARE EMPLOYED, BUT THEY NEED TO LEARN TO WORK FOR THEIR MONEY AND NOT BEG FOR TIPS.
I went to Sonic tonight and im visiting from iowa and I asked for two Cherry limeades and they said no cause i was with a group of locals that threw a rattle snake at the drive threw. I did not do that. so they said yes we will get ur limeades after this guy helped me get them and once he pulled away they just stood there and never made them insted the asst. manager sent someone to look at my uncles license plate im very ticked off about this.
Just a little side note about the salsa. I also work at a fast food restaurant (not Sonic) and have had my fair share of rude customers, not to say you were rude, but the reason I mention that is because a lot of times, believe it or not, customers will sometimes cancel their orders if certain condiments are out. They absolutely must have them or they don't want the food at all. Anyone who's ever worked at a drive thru knows this and I believe this individual was simply trying to save your time and theirs by telling you up front there was no salsa. Apart from that as foxygrandma mentioned not everyone working fast food is in high school, and to make matters worse, they're most likely working for minimum wage for less than 40 hours a week. Not much incentive there to kiss every customers @$$ AND put up with their rude demands and complaints over every little thing, is there? Unfortunately there isn't much that can be done since fast food is considered unskilled labor and therefore workers are paid accordingly. The end result? Mediocre service at best. Take it or leave it.
S. Dorsey, you have got to be the stupidest person in GA, and by the way this complaint is written. I believe it.
If its that bad then why are you still going there? Not that bright are you?
It sounds like you should have stopped going some time ago.
Sonic in Howe, Texas should be closed until they can hire a general manager that knows how to manage a business. Not only is the service terrible but when you ask for a problem to be corrected they will tell you if you don't like it go somewhere else, we don't give a ###.
Really ? This is the person in charge and the one who sets the example for the rest of the employees ? How can you run a business like this and expect it to be successful? What a bunch of incompetent idiots ! This location is losing business daily and its a small town. I will never spend another dime here !
That is ridiculous they are lucky I do not call and complain! I have over heard way too many stories about this Sonic. It's time to put it to an end!
"assistant managers who want to do nothing but sit on their phones and text" I would like to see how they sit on their phones and text. Is the phone standing up or lying flat? Does the text scratch their ###?
Although I agree that Sonic usually has idiots working, this happens because the buttons on the order board are so close together that the wrong numbers get pushed easily and too often. I used to work for Sonic, and I'm not an idiot, but this happened on occasion. If they didn't say the order number back, this was clearly their fault. I always caught myself if I pushed the wrong number because I always repeated the order back.
All these stories really break my heart. I guess I am just too, "Old School Sonic" I have been with the company since June 1st 1984. And not all Sonics are this bad. And it's not even Sonic that is bad. It's poor people skills training. And lack of experience by many managers. And this isn't isolated to Sonics alone. I have heard the same stories from many food chains.
All this being said, I have been at the same location for 20 years. My average employee has been with me over a year. Which is unheard of in this industry. There is not a day goes by that before I leave I tell all of them just how awesome they are and how much I appreciate everything they do for me. Because of them we have one of the highest volume Sonics in the state.
I remind them daily, "Don't come to work, Come to play". If they are not having fun, they are not going to enjoy their work and give that, "Wow" to the customers. So please don't condemn Sonic. The name still means something to me.
thats exactly right but he may have paid for the wrong order because the drive thru attendant was clocking her orders off early to make it look like she has good drive thru times
Sonic upper management doesn't give a [censor] about their employees. Being a shift manager, i make the same amount as my crew, with the added responsibility of opening and closing, running labor, and being responsible for everything that goes wrong during my shift.
Don't work for Sonic. Your better off being working anywhere else
HAH! This cracks me up. I am an assistant manager at a sonic in Arkansas and let me tell you...People that work there could care less about customer service and all of that crap. We do not get paid enough to care. Me as an assistant can tell you this straight out because it is true.
The reason:
-customers are slow and dumbfounded and flat out RUDE. I had to deal with an idiot today who wanted me to give him money back for something he paid with on his debit card. i was like wtf? NO. I voided the transaction and that was all i was going to do.
-We do not get paid enough to care.
-we are treated like crap.
Listen you entitled jack wagon, most of us have worked food service at one time or another. Myself, I did it for years, put myself through nursing school while working three jobs. Those rude customers pay your wages, it would be good for you to make them happy. I know, there are some really truly sucky people who come in for service, kill them with kindness! Go above and beyond, make them eat their words and come back for more great caring service, you don't treat them like they owe you anything, because they don't. I worked long hours, multiple shifts, at both fast food, and sit down restaurants. I think you'll find me very appreciative of good service, but like many people who formerly made a good living working in the food industry, I do know how it's supposed to be done and how it can be done. So I'll be a horrible person to treat badly if you're my server. I tip well for good service, and I'll complain as high as necessary for bad.
very horrible
sonic drive in of midland, texas has no respect towards its employees. they refer to their employees as special, ###s, [censored]es, dumb, and etc. always yelling for anything that happens. always cussing at everyone and embarrassing them in front of every one. you can work up to 10 hours a day or more and all u get is a 15 minute break to sit down and eat. carhop (waitress) are on their feet all day long walking around the entire area delivering orders and only a 15 minute break is given. the cooks dont even recieve a break at all.