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CB Fast Food Chains Sonic Drive-In reply to all sonic complaints
Sonic Drive-In

Sonic Drive-In review: reply to all sonic complaints 135

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Author of the review
5:32 pm EST
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For all those who file complaints against sonic drive-in locations-

1. All sonic locations are not owned by the corporation.
In fact, few locations actually are. Most are franchised locations which are independent of the company with the exception of branding, recipes, and marketing. That being said, each drive-in is going to differ based upon the ownership and the general manger in place.

2. All locations are not the same.
There are quite a few locations which are run exclusively "by the book" if you will. These particular locations have excellent service and great food. One thing that definitely helps with customer service is to know exactly what you want before you even consider pressing that pretty red button.

3. You can complain against any one location by calling a simple and easy-to-remember phone number.
The call is free and your next order will most likely be free (To an extent) as well. That number is simple:

1-800-ok-sonic

This is the number for the customer service hotline which is offered through the coca-cola corporation. These are the same people that will take your complaints from wendy's, mcdonald's, or any other location serving coca-cola products.

A few little-known facts about the chain:
-sonic does not offer, nor do they endorse, warming lamps of any kind. Fries and tater-tots are to by kept for no longer than 5 minutes under a thermal glass lamp that looks exactly like a thermal glass cook top or stove. It is very hot and keeps those tots extra crispy for your enjoyment.
-our burgers and all other items are kept for no longer than 30 minutes. Don't get upset! If you like wendy's then you should know that they have been using this technology for years before us. It is called "infrared heating equipment". This equipment functions like some modern-day microwaves. There is a sensor located in this state of the art machine that measures the moisture inside a particular pan. When the product is no longer up to standard, it is discarded.
-most locations follow the "if you wouldn't eat it, don't send it out" policy. We do not ever serve anything off of the floor. All of our items are preserved at safe temperatures which prohibit the growth of bacteria and food-born illnesses.
-all locations must follow a strict sonic-safe policy that is endorsed and enforced by an independent organization known as "nsf" (National safety foundation). Each location in every state undergoes two rigorous audits each year where an inspector investigates all parts of the store and normal daily operations. The inspections are random and the store does not know when the inspector will arrive.

Most locations strive for great customer service and realize that the guests are who pay the employee wages. If you feel that you have been treated unfairly or that the location just isn't up to par, please call 1-800-ok-sonic and report the establishment directly to the big dogs. I assure you that every complaint is heard by numerous persons. The complaint process will go like this:

1. Call and speak to the representative.
2. Possibly receive coupons.
3. Rep. Files a categorized complaint which is sent first to the corporate office, second to the store owner, and last to the store manager.
4. Depending on the severity of the complaint, the owner will inspect the location. If the situation is bad enough, sonic corporate sends out either a regional representative or regional vice-president to handle the situation. If the location is too bad out of shape, sonic does what is called a full operational assessment where they come in with a full team of certified trainers. Each and every employee and manager is observed for one full week. During a second week, they are all retrained. A follow-up assessment decides whether to revoke the locations operating agreement with sonic or leave the location open.

Hope that all helps.

-a friendly sonic supervisor

Update by DHB
Oct 08, 2011 6:28 am EDT

Thanks to thevillian. I can remember the days that Sonic was booming. Unfortunately, many of our lesser locations have turned the general aura south very quickly for the good ones. I operate the store with the highest sales volume in the state of Mississippi at over $2.5M per year. I never have issues like this from my staff, management, or customers. I wish I knew what happened to those days where Sonic employees strived for achievement and customer service was #1. We still hold those values here in my neck of the woods. Apparently, some of these store operators should be coming to see us so they'll know how a location should be properly run!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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135 comments
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evedelo
Burlington, US
Jun 04, 2022 9:20 pm EDT

I visited a Sonic location in Burlington, NC and the food and customer service was AWFUL! They gave me a slush with no ice, burnt onion rings and gave me a sweet tea that GOD only knows what it was. It tasted like a mixture of unknown liquids. The other sweet tea was given to me with the top not secured and it wasted all over me and my car seat. When I got home and realized that the onion rings were burnt and the sweet tea was not tea, I called and spoke to the manager and he hung up the phone in my face. I called back and got no answer. I used another phone to call again and the manager answered and hung up on me again but not after cursing me out and telling me to call and complain to whoever I wanted because he didn't care. I will NEVER go back to that Sonic!

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Todd Walters
, US
Feb 21, 2022 12:13 pm EST

I though that the whole point of franchising was to ensure customers received the same experience regardless of the location. The supervisor in this response is also a bit condescending and sarcastic. Horrible read!

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TerriTheBoho
Miramar, US
Jan 14, 2022 7:17 pm EST

I cannot make this up. This really happened today at Sonic # 6312 in Miami Gardens FL @ exactly 1:13pm EST with cashier Essence and General Manager Kissis (that's how she pronounced her name). This was a terrifying customer experience that I will never forget. I was wearing gloves and as I placed my order I simply asked for a fork with my fries. Essence (who rolled her eyes as me before I even spoke), screamed "what?!"

I repeated myself and asked for a fork with my fries and paid for it. She closed the window and started laughing at me with her co-workers because the window was not closed all the way. When she returned I thanked her for my order and calmly told her "I think you should know that you are being very rude." She yelled back at me "Girrrrrrrrllllll, you're rude!" She kept repeating Girrllllll over and over. I asked for the manager who came to the window and as I was trying to describe what happened Essence interrupted me and said "I'll go get my grandmother to beat you up." She said this twice. At this point, I calmly told Kissis "I don't need to continue any further, you can see for yourself how she is speaking to me." Essence replied "you look like a virus."

All of this is because I simply asked for a fork with my French fries.

When I contacted corporate they referred me back to local restaurant. When I called there Kissis remembered me. I mentioned that I felt she didnt have a sense of control of the restaurant since she let Essence call me names and threaten to do bodily harm. She hung up on me. I asked for corporate to pull the audio/video of this transaction for coaching and hopefully immediate termination for both Essence and Kissis.

Chick-Filet is and always be the gold standard for all fast food- plus it tastes a lot better!

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dont let it go
, US
Jan 22, 2020 6:24 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I went to Sonic on N. Ninth Ave, Pensacola, Florida on Saturday January 18, 2020. I placed my order on the patio 11:30 am. I went back inside my car because the temp. was cool. The server bought my order to me at approx. 11:38-ish. I thanked her and mentioned I'm happy for the fast service because I have a 12 noon meeting. No problem so far. My tater tots were cold : ( I continued my meal... I took a bite of my Double bacon cheese burger. This is problem number 2. I looked at the order monitor and back at my burger. There should be 2 burger patties. I called and the server checked, yes there should be 2 patties. The server said the order will be replaced. Well, that would be the solution on a different day. The manager came out. The server and the manager are insisting "we are fixing it for you now". By this time it is 11:40 and ticking. The manager insist that I take the order... it will be out any minute. If that is the case, the food SHOULD HAVE BEEN TOO HOT FOR ME TO EAT RIGHT AWAY. Your staff made the error. I had started eating so that I may go to my spiritual meeting. I needed to eat and leave for drive time. I asked if I may have the order replaced at a different time. The Manager Refused. Treat me like a child why don't you. Your staff made the ERRORS. I continued to sit there and eat. I made a decision to eat at Sonic. This location is near Cordova Mall and Pensacola State College. The manager on duty, Andy, acted like an idiot. I could have went to so many other places. I was kind in my words and actions. I'm not sure of the policy. I ate the incorrect meal on the premises. He violated the PRINCIPAL

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Lia Jones
, US
Jan 21, 2019 8:08 pm EST

My daughter works at the Sonic location at 580 Thornton Road, Lithia Springs, GA 30122.

While on duty a young man, whom name she does not know forcefully reached into her back pocket, snatched her cell phone, then threw it to the floor. I made two attempts to contact the store to rectify this problem before calling the authorities. When the officer arrived to the scene, we filed a police report, and called the young man’s guardian to explain what happened and to also request a full refund. I asked the manager on duty, what the policy was against horse playing, he stated there is a zero tolerance, however, stated that he thought the two teens were just playing. This is contradicting, since horse playing is not tolerated.

My daughter has been a part of Sonic’s team for no more than three weeks, and so far I must say that not only did she receive a pay check with missing hours, we are dissatisfied with the type of negligence and unprofessionalism from staff at this establishment. She is more than willing to learn, though staff in inconsistently making attempts to train her. I suggested to the store manager that termination or suspension of my daughter’s employment will result in a lawsuit. I expect of full investigation concerning this matter, payment of her property, and an apology. I look forward to a resolution to my problem, before this results in a lawsuit.

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A.J.Lee
, US
Nov 27, 2017 10:06 am EST

My daughter wanted a job and choose the Sonic on Big Bend Rd in Riverview FL. Her first job so we were all HIGHLY excited for her. However, I should have known there was a problem being that she had to practically continually call just to get an interview and then that was forgotten but another one set up. The management there Marco's and Tatiana S. are a major joke! It's like children leading children. My daughter has come home with horror stories and when I wanted to report this, my daughter wanted me to stay out of it, if need be she would handle it. Wanting her to learn to handle her own situations I obliged and stayed out. She no longers works there, PRAISE GOD! My daughter has told me of an employer coming up there drunk to fight another employer while Titiana just kept herself safe and out of the situation. She failed to provide a safe environment, she even failed to call the police to get the situation de-escalated! I am sooo glad that was not my child, every attorney in Florida would be on Sonic because of that issue! My daughter has told me numerous times that Titiana comes to work drunk on a constant basis! This Sonic is notorious for drug selling. You may pull up there for a burger, fries and shake, but if you speak w/ the right person (I will not release his name but he is NOT minor) ..I understand that they run their site independently but this does give Sonic a bad name! You can either get your drug paraphernalia in a Sonic bag or meet him in the bathroom! Guys I promise I am not making this up..this is coming first hand from my kids mouth and I have crept through her phone found the text message of possible drug sells to her up at work...and told my daughter not to have ANY dealings with this type of dude! I have contacted my local Sheriff office on them, and the sheriff did take the 'employer' who sells tag as well as the shady character that was up there one day and he did said he intended to investigate because something did not seem right for someone to be up there for over 20min and did not order anything and no one came out to speak w/ the 'customer'. I can only speak about my daughter and I experience with our Sonic but if anyone else has this type of issue pls let your child work for McDonald's or something!

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Edward Morgan.
, US
Feb 16, 2018 9:45 am EST
Replying to comment of A.J.Lee

This might surprise you, but no business establishment is obligated to interview or hire your daughter. If that place is so bad, why would you want her to work there? Sounds like you frequent that establishment and you have a problem w/whoever Marco's and Tatiana S. is. I suggest contacting Sonic's corporate office.

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Kristy Johnson
, US
Jul 04, 2017 8:23 pm EDT

Look I go to Sonic just about every day for happy hour but it is getting to where I'm not going as much to the one on 801 6 the street no more cos there is a rude manger there and who ever makes there milk shake does a sloppy Job it will be on the side of the cup I got one today from there and it was messy and sloppy so for now on I'll go somewhere different I don't want to but I can't deal with rude PPL exspecially a manager taking a order so she just made me go somewhere else until y'all can get better manager there

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Lovebabs84
, US
Jun 27, 2017 11:16 pm EDT

Sonic on 88 and Washington was so rude and disrespectful to my daughter and my deaf sister and when i call to talk to tge manager they tell me the woman that did disrespect them was the manager

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JohnnynTyus
, US
Jun 14, 2017 1:36 pm EDT

I just left the Sonic on Goodman&Getwell in Southaven Ms. I had the worst experience ever. I placed my order. I set their for ten min. I pushed the red button again and ask if they had forgotten me. This was the second time I had pushed the button. After ten more min they sent a girl out to me. She said they didn't get my order. THIS IS THE WORST SONIC IN THE WORLD. My family an me will never go BACK. 25 min no food I left.

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Joel Alston
, US
Apr 06, 2017 1:06 pm EDT

I receive a breakfast toaster on my app went to the drive thru location out in Glen Allen, VA some dam employee by the name of Gab didn't know how to ring up the order so. I wind up going to McDonalds next door, may be that the reason why there was not anybody in the drive thru, Gab need more training that I see he was not able to read the app on my phone, he was the first person to ask to see the app and still was not able to ring up the order.

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Seacook
, US
Mar 17, 2017 4:33 pm EDT

My complaint is with your advertising. Why do you have 2 LGBT Q's presenting your product. Those 2 guys are losers and make me switch off the channel. Maybe your company is hoping to bring in the LGBT Q community. Hopefully they are enough to support your company. Get real and hire someone that better represents your company and products. By the way I have only been in one of your stores once in the last 10 years - and have no reason to come in. Many of my friends have said had the same comments about your 2 boys in the car.

Very poor choice of actors.

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Brujah
, US
Mar 17, 2017 12:05 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Wife got food poisoning. She called in to complain and the supervisor said it wasn't her problem and they had a 100% rating on their last inspection so it probably wasn't them.
We won't be eating there any more. Our reviews will not be good ones to both online and to others.
Unfortunately this has never stopped gool ol 'Mericans from eating cheap, garbage food.

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BKT0811
, US
Jan 11, 2017 2:30 pm EST

we purchased a digital gift card & merged it with a card on MySonic. within 20 minutes of doing this we were no longer able to get into the app. We tried the "forgot password", never received an email to reset password, called the customer service line daily to get an update, they had us speak to a IT person, then the next day we were told to call a phone # to get a refund. they couldn't help because we didn't have the card to get the card #. We've been getting the run around for a week. No one will help. DO NOT BY SONIC GIFT CARDS & PUT THEM ON THE APP.

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charissewm
Kingstree, US
Sep 21, 2011 5:06 am EDT
Verified customer This comment was posted by a verified customer. Learn more

ON 9/15/2011 around 1:10 p.m i visited my local Sonic Drive Thru. i ordered onion rings. when i emptied the bag onto a napkin, to my surprise and disgust, there were wet sunflower seed shells. apparently, someone was snacking on sunflower seeds and used the bag to dispose of the hulls. i complained to the manager and he apologized and gave me 2 $2 coupons. he assured me he would get to the bottom of the situation. i called later, and the manager said he had no luck on finding the person who did this. i am very dissatisfied at the outcome of my terrible experience. please see the picture i attached.

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Barbara48
Floresville, US
Feb 01, 2011 7:24 pm EST

Ordered the BLT and Tots Special. The grease was bad that the Tator Tots were fried in so I sent them back. The second order came out and they tasted the same but I found some fried black stringy stuff stuck in the box so I called the manager out. He said it was fried apron strings and said "Sorry about that" and walked off. I have a family of 4 and ate at Sonic atleast once every two weeks-------------------NOT ANYMORE------------------------------. The manager walked off with my receipt and the box!

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Nancy Platt
, US
Nov 30, 2016 10:23 am EST

So I'd like to take a minute to commend the sonic and its associates in Linden, Texas. I Always get the best service but I also have a concern.
As a parent of a Sonic associate and it getting to be pretty cold outside, why is it that the associates aren't allowed to wear a jacket or coat unless they pay for out of their own associate pockets for a Sonic jacket? Look, I know for a fact the wages of these associates and it isn't fair for them to purchase their own jackets. What if they quit for a more paying job or worse get fired for what ever reason. What would you say they do with the unwanted jacket that they paid for...leave it there or give it away or better, sale it? This isn't right with temperatures dropping and they shouldn't be required to purchase a jacket that they probably don't want. Why can't they wear their own clothing(coat, jacket, or sweater) to keep warm? Yes, you provide the shirt, apron and hat, that they only get one of, which mean washing daily to be clean but they have to cover the cost of laundering these partial uniforms and purchase shoe and pants of the required uniform and now me being told that all employees are to purchase a jacket from your company to be partially warm during the winter months. Most people have their own jackets or coat to be warm...As long as there name tag and reporting card clip are visible does it really matter...This is not right for anyone to either buy your jacket or be cold...kind of makes me mad that anyone is being told be cold or buy my jacket. Please explain this... No one should be cold especially being the wage for your business is so below minimum wage reguardless them making tips. Tips aren't that great either especially being Linden is such a small and remote area. Seriously you blink you miss it...I'm greatful for Sonic being here because we only had DQ and a subway here but still...No One should be COLD. Help me Understand! Wages from your business would not even suffice rent to a home much less having extra money for your jacket. Please drop the purchase my jacket issue and allow our families be warm by whatever means necessary. MOM

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sherryl clark
Mansfield, US
Jun 20, 2009 6:15 pm EDT

I took a client to lunch today. I was charged 49 cents for 2 small packages of ketchup! When I called sonic asking about the charge they denied it. I told them my ticket # - 220 - and they still denied charging me for it even though the price is/was on my bill. I will NEVER go to sonic again and will tell everyone I know about this. Sherryl Clark

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davidreyna38
Woodward, US
Sep 15, 2009 10:45 am EDT

i worked for sonic for 3 weeks and one of the managers, jeff, was rude and took a girks mp 3 player from her and threw it on the floor and stomped on it. he was rude to me and told me to take my earring off because i was a cook, whike the girlks who wore earrings and cooked could wear theirs. he fired me for being too slow. he us a jerk to everyone who works there and has a temper.

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Tracy James
,
Nov 29, 2007 12:00 am EST

My daughter, who is 16, was hired to work at the Q street Sonic in Pensacola around July 2007. It was her first paid job and she was excited. Although a little withdrawn at first, she was a willing worker and eager to learn. What I noticed from management staff was horrible in how they treated the employees as a whole. Most are young and school/college age and are talked to in a very bad way. Trish, the GM seemingly wanted to work with my daughter and train her, but I found out this never happened. She never received proper training and was given second hand, soiled uniforms to begin work. Ray, an AGM and husband of another drive in GM, was also a problem and seemed to have issues with the black employees who worked under him. My daughter was subjected to harsh words, bad attitudes from management and even physical harm before leaving. Ray, an AGM, was supposedly playing around with my daughter one day and kicked her in the leg. She didn't think it was funny since I had told her not to fool with him other than to do her work and handle the customers effectively. He said he was playing, but from the complaints I got in the beginning about him, this was no game. My daughter didn't even tell me until a week later to keep my husband and I from going up and showing him what was really up. After I found this out, I spoke with the GM who stated she would handle it, but of course she was friends with him and did nothing. It seemed that the white managers stick together through bad and worse and this was an example of worse. I contemplated pressing charges, but he would have gotten off too light I am sure. On a day when my daughter had been spoken to harshly and mistreated, she was handling a customer order and didn't perform as well as she should have. This happened to be a mystery shopper and received a low grade for her demeanor. I don't blame her for being in a bad mood at that time, but she should have told me sooner so I could have taken care of the problem. The GM and I both agreed that this wasn't a good environment for her and she left in September 2007. This job only lasted 2 months, but it was the worst 2 months she has ever had in her life. I didn't want her 1 st paid experience to be her worse, but that's what it was. I wish Trish and Ray the best, but what goes around... comes around... Remember that!

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Yolanda Williams
, US
Oct 10, 2016 6:25 pm EDT

Why is people in sonic on olive st.cursing and using foul language towards other employees starting with Greg Whaley and Ain moore isn't that against the law I believe a law suit is coming due to degrading other people I'm tired of it and no investigation is happening bbwi don't care for their employees .they are stealing smoking weed and don't even show to work and yet again no investigation worst place to work for

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Dawn
,
Oct 30, 2008 6:21 pm EDT

A couple of my team mates and I decided to go to sonic after practice, especially since it was half-price Tuesday.(burgers are half price) So with it being 3 of us, we all ordered from separate menus so that we might get our food faster (because sonic is soooo slow.) Anywho, after the 2 of us that had got out and ordered from separate menus finished ordering, we got back in my team mate's car because it was cold outside. So finally the guy comes with one of our orders but doesn't see us waving him to the car we're in (which, mind you is right in his face...no other customers were around) so he immediately goes back inside. We're thinking he forgot something. So when he comes back out he comes to the car and I pay for my order and get back in the car. By this time we all have our orders. So one of my team mates says "Are yall's burgers cold?" All 3 of our burgers were cold so we press the button for someone to bring us hot burgers. So this same guy comes back out and before we even say anything, he says "The burgers weren't cold, I've been out here waiting on you all to come and get your order". I am in total shock! We were all like, "excuse me?" So he's going back and forth with us and finally my team mate says "are you going to reheat the burgers or not?" He says "I'll reheat them but I'm not bringing out new ones" Then he has the audacity to say "you don't have to get rude!" So i've had it at this point. I ask for the manager so the mgr comes out and says he's sorry and will talk to the guy and asks us what we want for free. We tell him and we are waiting and waiting for him to bring out this "free" stuff to us. A female employee tells us over the intercom that he's not bringing it so we leave very upset, with our burgers still cold after all of that. Worst experience at sonic ever!

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Shuler
North Platte, US
May 13, 2013 9:26 am EDT
Verified customer This comment was posted by a verified customer. Learn more

We had supper on Mother's Day night at sonic in North Platte ne..we ordered at six in the evening and finally at one half hour latter we got our food, We ordered two crispy chicken sandwiches, fries and one pop and ice tea. Our sandwich had a TOASTER bread around the meat...not a bun that was advertitzed..we complained, and all that was said was we will tell the cook..our fries were cold, and my pop cup had to be wiped down with a napkin, for the there was pop all spilled aroung the outside and down the cup...we spent $13.41 for our meal and was not happy with the service, or the food this time. We like Sonic, and this was the worst service and food we have ever gotten at this location.

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cwade9736
Hot Springs, US
Mar 13, 2013 10:18 am EDT

This isn't the first time I've experienced slow service at this sonic. Every time I've gone there, (maybe 4 times) there is always something wrong with equipment and it takes a long time to get my order. One time, I ordered a breakfast burrito and the person taking my order cuts me off in the middle to say "sorry we're out of salsa, we're just out".. I hadn't even completed my order.. I may be from the old school, but in my experience with fast food, condiments are to be discussed closer to the end of the conversation. Then he didn't get my order correct because he couldn't shut-up about the salsa issue for two seconds to listen to my order and push the correct corresponding buttons... One time I used the drive thru. I thought maybe things would go faster if sense my order was a simple one.. Nope.. I got up to the window to pay and saw little high school students playing and flirting and eating.. and this was before anyone ever came to the window to actually take my cash.. That's just rude and there are too many 'kids' working in our food chains, that behave this way. Seems like everyone thinks that they should receive a paycheck without actually earning it.. The younger generation seems to believe that people are indebted to them simply because they 'exist' in society. I disagree with today's youth on this matter. I do work, very hard, for the money that I have; and I deserve service with a smile. This mornings experience takes the cake.. I ordered (breakfast burrito and Java Chiller), paid my total with my card at the kiosk (the card reader beside the speaker), begin my wait for my food about 5.. FIVE.. minutes when a voice came over my speaker.. "Ma'am, I'm sorry, we cannot serve ice cream at this time".. My response was "OK that's fine, just remove the java chiller" ( from my total and refund my card).. Then I'm still waiting for my food for a couple more minutes then a man approaches my window to inform me that the ice cream machine had been repaired and if I still want my java chiller it'll be out in a few moments.. and I made sure to ask for an estimated time.. the guy said should be "just a few".. I'm still waiting for my food at this point (I'm not sure what is taking so long with a breakfast burrito).. a few minutes later a lady (I thought car hops needed to be a little more energetic than that), reminds me of a sloth, brings my burrito and then walks (waaaalllks like 'Mountain-Man' talks) back inside.. I'm under the impression that my drink will follow shortly.. Then after a total of 20 TWENTY minutes (this is sonic with a small order; not a brick oven pizzeria or sit-down restaurant). The girl that brought my burrito comes back without my drink and said your drink will be out as soon as the milk freezes.. Really? THAT's the 'problem' with the ice cream machine? If the person that told me in the first place and not came out and TOLD me the problem was fixed then I could have eaten my food and been where I needed to be, by this time.. This is ridiculous. I understand that there aren't many mature adults that want to work at sonic and sonic must staff their restaurants to meet the demand.. but there has to be better training or something for this. Maybe better management? Maybe better management training? Maybe a course in ethics? I'm not sure what can be done or what should be done, I just know that I'm tired of this.. I'm boycotting Sonic starting now. Word of mouth is the best advertisement. I have lots of friends :D. Have a great day Sonic employees.

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viceroy
, US
Aug 27, 2016 7:12 am EDT

my husband and I use to go to dewey sonic and we stopped going there because they couldnt get our order right and they play their music so long you cant even hear what they are saying to you over the intercom. So we started to go to the sonic on nowata road, I am so disgusted with the sonics that I'm about to stop going there at all, we ordered 2 cheese burgers and 2 unsweet teas we know more than order and our food is already at our car. The food was cold and the hamburger tasted like card board. our teas were sweet teas and we ordered unsweet. I know to get a fresh hamburger it should take longer than 2 minutes to get your food, we also asked for light mustard and it was so sour your couldnt eat it. so to make you understand we paid for slop. we stopped by nowata sonic on my husbands way to work, Thankyou for listening to my grips
vickie Inda
635 s wilshire
Bartlesville Oklahoma 74006

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V in Texas
Eldorado, US
Aug 23, 2016 2:38 am EDT

For the last 3 months they have been out of onion rings and every time i go to this location they are out of at least half of what i want to order. The staff are unprofessional, wearing caps sideways, pants sagging to their knees and other gang related gear. The food is usually cold and today the fries tasted as if they had been there for hours. they were very stale. This used to be a very good place to eat but for the last year it has gone down hill and fast. i probably will not go to this location any more. Something needs to be done.
very unhappy in Texas.

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Sean Jorgenson
, US
Aug 01, 2016 10:55 pm EDT

The Store located in Parker, CO.
It's 11:30pm on a Monday and I just ordered a #2 sandwich only, a #12 6piece combo, and a med cheesy tot. They got the order wrong and didn't give me the cheesy tot. When they came to give me the cheesy tot they asked for the food back that was wrongly given... I don't think OSHA approves of this practice.. and since when do they take the food back?

I am very disgruntled about how it was handled and found all of the staff on shift to be very rude. When we first got there we parked in one of the spots only to be told that they were drive thru only, (understandable it's late) then get thru the drive thru only to have it wrong and so we pull into another spot to let someone inside know only to have a rude young man say they were drive thru only, I'm not going back thru your drive thru when you can answer the radio and bring what was messed up out to me. I'm not going to let my food continue to get cold waiting in line AGAIN only to have you SWAP me the food.

I don't think I will be back to this sonic anytime soon which is sad since I live right down the street and it's the only one in the area.

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Complainant71928
Fawn Grove, US
Jul 21, 2016 6:27 am EDT

This sonic is probably the most grotesque place I've ever been to in my life. The workers there are not friendly whatsoever they complain when you walk away or if you don't tip them. Every time I go there they get my order wrong at least 3 times cz I'm a vegetarian so I make my orders precise and they still tend to them up.
I'm not sure how experienced the managers are that work there but I only ever saw one come out when customers had complaints and I've worked in fast food and i know policy says that the manager is suppose to bring out the food and apologize to the customer. I'm not sure on the drug policy there or if you drug test at all but if it were my restaurant I would be extremely strict when it came to being under the influence at work and I've seen some of the girls there that looked completely out of it like they were on drugs not to mention when you go into the bathroom for a long period of time and come out looking a wreck I'd say that's questionable. This makes me not want to eat at a sonic restaurant ever again and it's a shame because I enjoy the food there when it's made to order and made right.

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bowJ
, US
Jul 18, 2016 11:16 am EDT
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The Sonics on Lamar Alexander Parkway & near Foothills Mall in Maryville, Tn needs to have someone teach CUSTOMER SERVICE EDUCATION. THE ATTITUDES & ISSUES START AT THE TOP!.

Customers are your paycheck & if you do not treat them with courtesy & respect, you will not have customers & you will be looking for a job.
i worked as a supervisor for 10 years & did not put up with our customers being anyway, but with respect & courtesy!.
Sometimes we had to bite our tongues, but we did with a smile.

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Teri Horne
, US
Jul 02, 2016 11:06 am EDT

Just had lunch at Quitman Tx Sonic, now we remember why we haven't been there in while..Jalapeno burger looked as if slopped together, bottom bun half off the patty, patty half overcooked, mustard when asked for mayo, tots old tasting, #1 burger the same slopped together bottom bun half off the patty, overcooked patty, old tots..this is about the worst Sonic location..food always comes out like slopped together. .

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tmartino
, US
Jul 01, 2016 4:08 pm EDT
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I went to sonic several times and Everytime I have a bad experience they are super slow, they never get your order right you have to repeat it 10 times and still go back through and wait another 30-40 minutes to tell them it's not right and to fix it. It's like there all to stoned or something in there. It was not even very many people maybe somebody should fire all them and get good help it really pisses me off I prob won't go back.

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Sonic sucks
, US
Jun 07, 2016 5:03 am EDT

We arrived at the sonic in Uvalde and ordered 4 free Texan slushies! Other cars began to arrive and we noticed they all kept getting their orders before us. An employee came out with 4 cups and walked to the car by us who got there after us. We waited then pressed the button to see what was going on with our order they said their on their way. We see the same employee coming with 4 cups and again went to the same car next to us! So they got 8 cups! We waited then pressed the button again the lady says um we don't have a ticket for you! We had waited a total of 30 minutes, we left and went to the sonic on wallisville where we quickly recieved our order!

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JakeLunn
Lone Jack, US
Jun 07, 2016 5:03 am EDT

Time and time again I have gone to the same Sonic for a breakfast burrito, and I always ask for 2 packets of Salsa. I have never received Salsa. Today I went up there and, knowing I would not get Salsa, I checked the bag right in front of them and said politely "I think you forgot my Salsa." The girl at the window giggled and snapped a glance back to her co-workers before telling me they were out of salsa. I don't believe they were actually out of salsa, and judging by the glance she gave her co-workers I would say it's an ongoing joke to not give customers part of their order and see their reaction to it or something. Whatever it is, It's very annoying and I'm positive it's destroying not only Sonic's image but their business as well.

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Emily Stitch
Houston, US
Jun 07, 2016 5:03 am EDT

I had the worst visit at Sonic-Drive in. I am a traveler and I travel all over the U.S. and I have never had such poor service then I did the other day. Not only did it take ten minutes for them to answer the speaker in order to take my order but it took 20 minutes to get my food and I just had a foot-long combo with onion rings and a large soda. I also witnessed a man not in uniform flirting with this girl she was only about 18 if that. He was clearly in his late 30's. They should be lucky I don't report that. The girl that brought out my order was stoned as hell she couldn't even open her eyes. She had dark hair and wore way too much make up. I believe her name was Chrystin, I will never be going to this Sonic again, as a matter of fact I will be telling all of my employees and friends the same thing. The owner should be embarrassed because of these awful performances.

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Katherine Day
Whitesboro, US
Jun 07, 2016 5:03 am EDT

We simply order 4 food items and 4 drinks and they couldn't get the order right after repeating it to them twice and them bringing us the wrong order and they had to go back inside and call us on the intercom again. And when we finally got our order 2 of our drinks were wrong. Fed up with it we didn't even bother to call them again and I won't be going back.

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S. Dorsey
, US
Jun 07, 2016 5:02 am EDT

I used to like the Sonic in Tyrone Georgia. I used to think it was close to my job in which I worked right across the street at CVS Pharmacy. I don't know if all the good workers quit or got terminated, but I used to just want a route 44 cup of ice. It would take them 15 minutes just to take my ice order, then another 30 minutes for them to bring it to me or open the window at the drive-thru. They are so slow with service. If you want to order something from them, like a CUP OF ICE, call over the phone so they can have it ready before you get there.

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oneTimePoster
Salt Lake City, US
Jun 07, 2016 5:02 am EDT

what i've noticed about sonic (fast food company) is that the structure of the business has a possiblity of the manager/employees to underkeep their upkeep (cleanlyness mainly). depending where you go, you get different understandings of sonic and after tring different sonics. there are different quilty standards for how good a sonic location is. how i'm able to declare the is that depending on where you go, you get what i call tanted food or clean food. the tanted food (low maintains sonic) has the almost the same taste through out the food. when clean, it tastes good.

there are other things like employee service, that is something i consider the companies fault. the reason i say that is because the company is just a drive-in service. the problem is that the emplyees are expected to get a portion of their money through tips. however, when a company is a just a drive-in, it's some what antisapated that there isn't a tip system. simply because it's a fast food place and not a real resterant.

this kind of system leads to employees stealing change to make a respectable amount of money for the job, bad quility of food in places and bad reviews as a consumer and an employee.

so simply, sonic needs to change some things and we need to understand how sonic works.

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Peters
, US
Jun 07, 2016 5:02 am EDT

Today was our third trip to the local Sonic. The first trip, soon after it opened was excellent. The food was hot and fresh. The second time was a few months ago and the food was so so - definitely not as good as the first time. Today the food was not warm or fresh (it looked like the burgers had been sitting for a while - judging by the bun condition. The fries were cooler and the drinks were half ice. Not a good value at all for my $12+ for two meals.

Work on making the food quality more consistent.

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Annette M. Kelly
,
Jun 07, 2016 5:02 am EDT

I ordered thru the drive thru and i couldn't understand anything they said and and i had to ask over and over. When i gave the cashier the money and she dropped the change i had to give her more change when i got my change back she thought i was giving her a tip. When i got home the food was not fresh and cold so i called to speak to the manager. I asked for a 1-800 number he said there was no one, so later he attempted to find one and could not. I paid 14.56 basically for nothing!

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Ms.Mad as hell
Wewoka,Oklahoma, US
Jun 07, 2016 5:02 am EDT

Won't go back! Bad
Customer service and won't pick up phone when I call in to order. And always messing up my orders.. Won't go back until corporate resolves this.. Or they can continue to lose services...

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lilymartinez
Arlington, US
Jun 07, 2016 5:02 am EDT

I was trying to order and I didn't hear well the person that was taking my order. Than I asked him "I'm sorry I can hear you" and he yelled at me...I responded him why are u yelling at me, than he didn't even told me what was my total to pay. Than I request talk to the manager and she never show up. Really what kind of people work there that they cant even apologize to the customers.