Sonic Drive-In reviews and complaints 1
View all 1801 complaintsSonic Drive-In - Ordered in app and when I get to the restaurant they deliver to car but didn't tell me they were out and I was charged for it.
We've experienced this in the past but with food. We just placed a drink order today and I was charged for the diet cherry syrup, but it didn't come with it. I ordered through the app. I went up to the door and they told me they didn't have any diet cherry syrup so I asked why was it available to order and I was charged for it. It's not the car hops fault, but she didn't even tell me when she delivered the order. It is corporates fault for not having an app that doesn't appropriately show what can be ordered and what is out of stock.
Thanks for placing an order at SONIC!
Order placed at 07/01/23 12:50 PM
Order Number: #[protected]
Ticket Number: #168
SONIC Drive-In Location
713 South Mt. Juliet Road (providence)
Mount Juliet, TN 37122
[protected]
Your Order
Route 44 Diet Dr Pepper® $2.79
- 1/2 Price $-1.40
- Add Vanilla Flavor $0.30
Large Sprite Zero® $2.49
- 1/2 Price $-1.25
- Add Diet Cherry Flavor $0.30
Subtotal $3.23
Tax $0.31
Tip $0.46
Total $4.00
Desired outcome: I would like a refund for my drink and syrup.
We no longer get food from Sonic because their app is not accurate. Have been charged for food we did not receive. Not the first time. Thought we could at least get drinks there and now we know that doesn't work either.
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