Sonic Drive-In
reviews and complaints

Sonic Drive-In cookie dough blast

First I love the sonic blast But today on our Sunday drive we stopped in Mandeville about an hr from our home to get ice cream and onion rings I always get the cookie dough blast with extra cookie dough with adding whip cream and a cherry Well of course no extra cookie dough I maybe had 10 pcs of cookie dough then to top it of I found hair in it!

View 0 more photos

Sonic Drive-In service every time

Almost every time we go to our Sonic in Derby, KS, they get our meals incorrect. They almost never bring the frosting, syrup, or ranch when we ask for it. We have to have them go back and sometimes, like today, they have to go back two or three times. Then, they also can't see to get the kids on our drinks. Today that happened with a very hot coffee and my...

Sonic Drive-In chilli cheese dog and corn dog

I placed my order through the sonic app and when I got there and waited about 10min. I know they have other customers but it doesn't take that long for two hotdogs. When I finally got it, left the premises and bit into my corn dog, the hot dog was cold inside and my chilli dog. I was very disappointed when I got home. This was very unlikely because I never had a problem with Sonic. They need to do better.

Sonic Drive-In customer service

After placing my order at sonic I patiently waited at my car. When the carhop arrived she did not say hello, read back my order, nothing. Just hid behind the stall handing me my drink and food. Before I could look up from setting my drink in the car cupholder she had disappeared, no chance was given to thank her. This is VERY POOR CUSTOMER SERVICE. I worked...

Sonic Drive-In poor marketing! run a special then close 2 hours early!!!

I received a text for my area sonic for 1 00 hot dogs... Great... Go 20 min to sonic for them to be closed 2 hours early for a computer upgrade! Then they tape off the parking lot before I can get out! Very poor marketing!!! Piss poor customer service. Why the hell would a business advertise... Come on down for this special... Then close 2 hours early.

Sonic Drive-In service

On the 17 of september I ordered an unsweetened iced tea the order taker put sweet tea I corrected her to make sure it was unsweetened then she ask an additional three times before changing it to unsweetened so I thought we had it right. The server who brought it to the car said here is your unsweetened tea in a very sarcastic tone. The first thing I...

Sonic Drive-In management/ unhealthy work environment

This store needs to be closed asap There's visible MOLD around air vents and ceiling. Roaches crawl all around food supply and around the drink station. It smells of marijuana on a few days I come up to the store en route of my trucking delivery.(employees smoking pot on the patio) This store needs to be shut down asap or new management needs to take place...

Sonic Drive-In bacon burrito

Check #649767. 18th Sept. 8:44:5 am. I normally love Sonic and have NEVER had a negative experience. After a few bites of this buritto I unrolled it to see why it tasted so greasy. It was loaded up with liquid.. I can only assume bacon grease. Orange and slimy. I have been vomiting off and on all day. Sick as a dog. Unbelievable someone would knowingly...

View 0 more photos

Sonic Drive-In dirty

So I have to say. After visiting this sonic location (the only one near philly) so many times. I go to get a cup of ice and a sweet tea. 9/18/2019 is the day that I have finally had it. I find dirt in my ice and my sweet tea is gross. I almost always get served green tea or unsweetened tea. Like Maybe the person serving drinks can't hear well- but my...

Sonic Drive-In milkshake

I purchased a chocolate milkshake from the drive-thru. brought it home and started to eat it. It was so frozen no straw could be used and it was very grainy! the girl at the window was not friendly at all, no customer service. I had to leave home and take the milkshake back. I went thru the drive-thru again. The girl at the window doesn't even say anything...

Sonic Drive-In breakfast toaster sandwich

Went through drive thru and ordered two breakfast toaster sandwiches. One was fine, the other had very little egg on it... Not enough to cover the size of the bread in a single layer, unfolded! We are traveling and didn't know until we were well down the road. I tried to fill out the customer survey, however there isn't even an id number on the receipt. Not...

View 0 more photos

Sonic Drive-In given wrong order/poor customer service/manager rude and disrespectful

Monday night, September 16, 2019, at approximately 8:05 p.m., I drove to the drive-thru window. The line was moving extremely slow; and when I got to the speaker to place my order, I ordered two corn dogs and a small chocolate shake. Upon my arrival at the "Pick-Up window", I had another extended wait after paying for my order and being given the chocolate...

Sonic Drive-In I am complaining about someone touching me

One of the employees I work with checked my pockets I felt extremely uncomfortable because it was a guy reaching for my packets after I said I didn't have my phone and my manager Jesus Delgado sent me home for that and before that he had sent me home for not having my card to clock in and hasn't given me a good enough schedule since I started working there...

Sonic Drive-In hot dogs

Went to Sonic 9/15. Orders 1 regular chili dog w/mustard and onions. Ordered 2nd reg chili cheese coney w/mustard and onions, 1 order of tater tots and 1small cherry limeade. This is Sunday night with very little customer business. I waited and waited. Pushed red button again. Asked about order. "it will be out shortly". I ordered at 8:30 and at 9 the...

Sonic Drive-In drive thru

I went to the Sonic on Jackson St in Alexandria, La around 3:30pm on 9/15/19. I ordered two Route 44 Diet Cokes with easy ice and a tea. I was told they were out of that and then asked if I wanted anything else. I asked for corn dogs, then was told they were out of that also, so then asked if I wanted anything else and I said Cheese sticks and they said...

Sonic Drive-In service and condition of this sonic

I frequent this sonic quite often, or at least I did. The morning crew is very efficient and I have no complaints about them. The evening or night crew is a different story. Of the last 5 or 6 times I have gone there my orders have been wrong for at least 3 of them. The last of which I ordered a bacon double cheeseburger and a double hamburger. What I got...

Sonic Drive-In chilli cheese coney onion rings double cheeseburger chilli cheese fries

Around 8:30 me and my girlfriend went to sonic and ordered something to eat. The way the food was brought out was horrible chilli cheese fries and chilli cheese coney were upside down in the bag with no care at all. The chilli cheese coney was cold bread was hard, onion rings were not freshly cooked hard and cold. The double cheeseburger was cold and tasted...

Sonic Drive-In order accuracy

Sonic Drive-In food appearance and taste

Ordered a chicken dinner and the only thing good about it was the gravy I asked to speak with the manager and said would you eat this she says yes that's all I eat here is the Chicken she said it's supposed to look dark but I've eaten at sonic and worked there plenty times and I know we never sold chicken strips like that it looked like it had been sitting...

Sonic Drive-In food and service

We sat in the stall for 30 minutes after the button was pressed before we went to the door to ask what was wrong and they told us they weren't taking orders from stall, only drive through but they neglected to tell us. We were missing all sauces we asked for and the food was put together very poorly, and the manager ignored us when we tried to say what wa...

View 0 more photos