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Skechers USA reviews first appeared on Complaints Board on Oct 23, 2010. The latest review Skechers arch fit was posted on Aug 23, 2021. The latest complaint Did not receive my shoes - customer service nonresponsive was resolved on Aug 14, 2020. Skechers USA has an average consumer rating of 2 stars from 290 reviews. Skechers USA has resolved 50 complaints.

Skechers USA Customer Service Contacts

1800 875 275 (Australia)
8800 700 0507 (Russia)
1800 925 0029 (Mexico)
+1 800 746 3411 (United States)
+44 170 762 4772 (United Kingdom & Ireland)
+64 800 753 243 (New Zealand)
+32 42 286 206 (Belgium)
+45 73 708 163 (Denmark & Scandinavia)
+49 180 640 7220 (Germany & Austria)
+31 416 673 160 (Netherlands)
+34 917 815 540 (Spain & Portugal)
+41 56 418 3540 (Switzerland)
+54 115 296 5555 (Argentina)
+57 14 325 880 (Colombia)
+507 215 3030 (Panama)
225 S Sepulveda Blvd
Manhattan Beach, California
United States - 90266

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Use this comments board to leave complaints and reviews about Skechers USA. Discuss the issues you have had with Skechers USA and work with their customer service team to find a resolution.

Skechers USA Complaints & Reviews, Page 14

Skechers — defective seam in toe of shoe

I am writing to submit a complaint about a pair of brown skechers shoes that I purchased last summer. I am a...

Cascade

Skechers — harten relaxed fit steel toe slip on

This is the second purchase of this shoe in the past 8 months that the seam in the front toe has ripped out...

Cassopolis

Skechers — [protected] 14258-pkbl

Hi, I have purchased sketcher product having style number [protected] 14258-pkbl on 06/11/2016 skecher...

Skecherssketchers store

I went to sketchers store in san antonio on military drive and I decided to go to sketchers because reebok adidas and nikes hurt my feet I was walking around the store until I finally found what I liked and it was 2 pairs but I couldn't find the right size I kept waving at the 2 girls behind the counter they kept taking and laughing so I gave up then I had seen a young man walking inside the store with headphones on listening to music just walking up and down on every Isle he to couldn't see that I needed help when I would Flag him down I was inside the store for an hour and no help so I got mad and left as I was walking out the door they kept chatting away as if I was never inside the store and still no shoes not a happy customer

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    Skechersflex sandals

    I never ever buy expensive footwear but I had surgery on my feet and needed something soft I can wear in the house. So I got the flex sandals and I love love love them! They're so comfortable, EXCEPT! They didn't last very long. I only had them for about 9 months and didn't wear them all the time! For the amount of money I paid I most definitely expected them to last longer!

    flex sandals

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      Skechersmen's suede slip on shoes

      I normally don't buy Skechers that often but I had a foot injury a few years ago and decided to try a pair of your sneakers I was happy with them so I bought my aunt a pair for Christmas because she also has problems with her feet. We were both happy. My husband works in the restaurant business as a general manager and is on his feet all day. He usually buys cheap shoes because he goes through shoes quickly. So for Christmas I decided to splurge on any expensive pair of skechers for him because he had been complaining about his foot bothering him. As soon as he started wearing them the pain went away. Again I was happy but he recently finally told me that the soles had split a few weeks ago and his feet are getting wet. Well there went my happiness with the shoes!! I am very disappointed about this. I am currently out on workers comp because of my injury and money is tight but my husband works his butt off and I thought he deserved a decent pair of shoes since he's on his feet so much. Now at this point I don't know if I will buy them again!! Very disappointed!!

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        Skechersshoes

        I purchased a pair of slip on men's shoes from mark's work warehouse in Abbotsford British Columbia after about two months of wear the right shoe is falling apart. After inspecting it i'very noticed that one row of the double stitching around the toe was actually stitched together. I don'the feel inclined to deal with the store. Seeing as how my warranty period was expired. If this is a tough luck sort of situation I guess I'Lloyd never purchase your products again. Which is a bummer as I have a hard time finding shoes wide enough.
        Jason Stacey

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          Skechers/shoesWorn out shoes within three months

          Hello sir
          I have bought a pair of sketchers from "REGAL SHOES JODHPUR"on 13/1/2017.It had been only 3 months and my shoes are worn out.I have spent 5000 Rs/- and within 3 months I am finding that my shoes are damaged.I need a immediate replacement as this is not expected and acceptable from such a reputed brand like SKETCHERS.

          Awaiting a prompt response,
          Dr. Shobhna

          Worn out shoes within three months
          Worn out shoes within three months
          Worn out shoes within three months

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            Skechersrefund refusal

            Dear Sir,
            Kindly note the following :
            1- first of all I am one of Skechers lovers for the last 10 years.
            2- On Monday March 13 2017 I bought my last Scetcher shoes from Scetcher store Mall Of Arabia 6th Of October Egypt (Invoice no 32334).
            3- On Friday March 17 2017 I decided to return the shoes bearing in mind that I did not open its box even and I called Mohandseen branch to ask them first of my intention and they informed me that I had to return the shoes to same branch that I bought it from in order to refund the money and this had to be within 5 days from the Selling date which was ok as I was at the 5th day .
            4- Accordingly, I went to Mall of Arabia Store but unfortunately they told me that I would be able to make this refund as there was an offer of 500 EGP discounts at this day .
            5- I told them that according to your policy I am entitled to make the refund and I mentioned my last call with Mohadeseen store but they informed me that I only could exchange with another shoes and with the price before that day discount 500 EGP .
            6- According, I could not be able to refund my money or even exchange with any other shoes . I preferred to write a complain before any furher action .
            7- Accordingly, I counting on your support to enable me get the the current discount of EGP 500 or to refund my the shoes value .

            I am enclosing a copy of the invoice .

            Awaiting for your your feed back .

            My email address is [protected]@gmail.com
            My Mobile no is [protected]

            Regards

            refund refusal

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              • Updated by Hazem Sherif · Mar 21, 2017

                Dear Sir,
                Kindly note the following :
                1- first of all I am one of Skechers lovers for the last 10 years.
                2- On Monday March 13 2017 I bought my last Scetcher shoes from Scetcher store Mall Of Arabia 6th Of October Egypt (Invoice no 32334).
                3- On Friday March 17 2017 I decided to return the shoes bearing in mind that I did not open its box even and I called Mohandseen branch to ask them first of my intention and they informed me that I had to return the shoes to same branch that I bought it from in order to refund the money and this had to be within 5 days from the Selling date which was ok as I was at the 5th day .
                4- Accordingly, I went to Mall of Arabia Store but unfortunately they told me that I would be able to make this refund as there was an offer of 500 EGP discounts at this day .
                5- I told them that according to your policy I am entitled to make the refund and I mentioned my last call with Mohadeseen store but they informed me that I only could exchange with another shoes and with the price before that day discount 500 EGP .
                6- According, I could not be able to refund my money or even exchange with any other shoes . I preferred to write a complain before any furher action .
                7- Accordingly, I counting on your support to enable me get the the current discount of EGP 500 or to refund my the shoes value .

                I am enclosing a copy of the invoice .

                Awaiting for your your feed back .

                My email address is [email protected]
                My Mobile no is [protected]

                Regards

              Skechersemployee service

              I was in the Skechers store on 34th Street, NYC on 3/17/17 3:00 PM.
              Picked out 3 pair of shoes.
              Went to cashier who asked whether I received a 20% coupon via email which I did not.
              So I logged into my account, trying to find a coupon. The cashier asked to see my account. I showed her my phone and she redeemed my points WITHOUT ASKING ME!
              That's so outrageous and even more outrageous, she couldn't (wouldn't) put the points back.
              The manager SHOULD ALSO BE FIRED. He did absolutely nothing, wouldn't even give me their names.
              I am so outraged!
              If lost my points and have nothing to show for it. No shoes, nothing!

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                Skechers — work shoes

                I've had these shoes for about maybe 6 months and it seems to be stretching out of my size one feels looser...

                Youngstown

                Skechers — shoes

                Hello Sir/Mam I purchased skecher shoes from Elante Mall, Sketcher showroom, Chandigarh, India. The purchase...

                Skechersservice

                Worst experience at the Skechers in Lubbock tx the manager on duty was an older lady with black hair she was very rude and pushy I felt forced into signing up for the elite card I was never asked if I wanted to sign up she just said I need your first name last name and email address and when I asked for what she continued insisting that I give it to her for the reward card. I also over heard her talking to a few associates like they were ignorant and didn't understand what she was talking about I just felt bad for them they didn't look to happy to be working with her.

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                  Skechers — skechers shoe pair

                  I Bought a pair of shoe from skechers in last of Sep'16 (quite expensive). But within 5 days i experienced...

                  Skechers — skechers d light

                  I brought the shoes and in four days my foot was hurt and I couldn't figure out why it was hurting I thought...

                  Sketchers — Child's shoes twinkle toes

                  Rarely worn shoes.. Light only come on in one shoe.. Purchased in canada. See attached photo.. Shoes are in...

                  Skechersladies white memory foam tennis shoe

                  In the last year(2016) i have bought two pairs of the same shoe, sketchers white memory foam tennis shoe, at kohl's. I paid 70.00 dollars each pair, which is fine, but the first pair started ripping apart at the toe. I figured it was the way i walked in them etc., so i bought exact same pair after 6 months of wearing the first pair. And after 3 months they began to tear in the same exact spot. So now i have bought 2 pairs of shoes in the last 10 months. I am disappointed because i thought this was a good brand so i did not mind spending the money, but i guess i need to find another brand.

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                    Skecherscustomer service - vaughmills mall

                    i went to sketchers at vaughmills mall location with the intention of buying my children shoes, but instead i got so offended and displease because i saw the sales lady pointing and screaming to my 3 year old son. (my son saw a box on the floor and move it using his foot) the box shouldn't be there if she was doing her job instead of chatting with her co-worker. she could have ask my son nicely but instead she yelled and pointed her finger at him, i know she didn't see me that was why treated my son with no respect. she may have been tired because it was a boxing day but it was not a good excuse to scare my boy like that. if she cannot tolerate the rush she could have ask her manager to not book her for work instead of giving the customers some attitude . She should expect kids their because sketchers sell kids shoes. She was so unprofessional and hot temper towards kids.
                    The manager at this location is well aware about the incident. I hope that she will brief her staff about the proper way to approch the customers so this thing will not happen again.

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                      • Ja
                        Jasimine Jun 03, 2019

                        This is a a safety shoe purchased in late February. It got caught on a piece of equipment and this is the result. Would love to get these replaced. I don't think they should have torn up like this. What are the option? Do you stand behind your product?

                        Comments

                        0 Votes
                      • Ha
                        Harsha bhatia Apr 07, 2019
                        This comment was posted by
                        a verified customer
                        Verified customer

                        I bought skechers lightweight which are very comfortable but the front part near the toes look like they have stained. Its because of the material used inside, it looks yellowish. Not happy wearing it.
                        The shoes look untidy because of this. My email address is [email protected] hope to hear a positive response. Thank you. harsha bhatua

                        Comments

                        0 Votes
                      • Ri
                        Richbec Dec 11, 2018
                        This comment was posted by
                        a verified customer
                        Verified customer

                        My wife and I been wearing sketchers shoes for years and really enjoyed them. We just purchased 4 pair of shoes last month why did you the comfort souls the new one are not the same has last years produced?

                        0 Votes

                      Sketchers Suck — 3 pair in 3 months

                      I started walking August 1st 1 mile a day eventually working my way up to 6 miles a day I have since worn out...

                      Skecherscustomer service

                      I was coming into shop at sketchers in Alamo Ranch in San Antonio Texas on July 5, 2016 around 5 pm... As I entered the building I was not greeted, and I noticed a young lady sitting on the counter playing on her phone, I looked around and there was no one on the floor to ask questions to. So when I made my choices I made my way upto the counter the young lady was still on counter playing oth her phone, I had to wait to be checked out because of customer in front of me, the manger on duty who was checking out would not even ask the girl on counter to get down and help by then there was someone behind me I almost decided not to purchase but the shoe were just to cute to pass up..

                      It's pretty bad you people hire that sits around doing nothing, I mean I seen a lot the could been done in the store. And to have a manger on duty that lets some one do that, that's not good ..

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                        • As
                          Ash1201 Jul 07, 2016
                          This comment was posted by
                          a verified customer
                          Verified customer

                          How i got my ex back
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                          0 Votes

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