Skechers USA Customer Service


Skechers USA, Inc.

225 S Sepulveda Blvd
Manhattan Beach
United States - 90266

Customer Support Phone Numbers

Mon8:00 AM - 5:00 PM
Tue8:00 AM - 5:00 PM
Wed8:00 AM - 5:00 PM
Thu8:00 AM - 5:00 PM
Fri8:00 AM - 5:00 PM

Skechers USA Complaints & Reviews

Skechers USA, Inc. / sneakers sole fell off

Feb 07, 2012

I bought a pair of Sketcher's sneakers for my son in September 2010. By January, I found that the sole was falling off his sneakers. The guy at the shoe repair place said they were made with water soluble glue and it would be $20 to fix it, which is ridiculous for a $40 pair of shoe...

Skechers / bad customer service

Oct 09, 2011

I am writing to inform you of a very negative customer service experience at the Skechers store in Tysons Corner Mall in Tysons Corner, VA. I purchased a pair of twinkle toes skechers for my 7yr old daughter from this store on 9/14/11. On 10/4/11, I discovered the one whole side of one of...

Skechers / returns

Sep 21, 2011

I bought some Skechers (Twinkle Toes?) from JC Penney for my daughter to start the 2011 school year off. One of the shoes has already stopped lighting up and we are only 1 month into the school year. I tried returning them to JC Penney but had no receipt. The manager of the store INSISTED...

Skechers / no warnings on shattering an ankle

Jun 27, 2011

Two weeks after purchase... shattered my ankle breaking the tibia, fibula and talus. Interesting part is we had just had a health fair and my bone density came back great. Simply turned to open the back of a vehicle and foot stayed planted but leg gave. Surgey (5 pins, plate and additional...

Skechers / doesn't care about the customer

Apr 08, 2011

In January I purchased a pair of shoes from the Skechers in the Twelve Oaks Mall in Novi, Michigan. Upon returning home I realized I was sold 2 different size shoes. Unfortunately, I live over an hour away so could not return immediately to take them back. Upon returning to the store, I...

Skechers / shoes fall apart


Sketchers are sooo expensive and I used to buy them 3 years ago for my kids - they would actually last the entire school year. But in the last few years they have been falling apart with VERY POOR quality! I bought some for the whole family this summer and two pairs look old and the shoe...