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Skechers USA Customer Service

17
Complaints247
Pending37
Resolved41

Skechers USA, Inc.

225 S Sepulveda Blvd
Manhattan Beach
California
United States - 90266

Customer Support Phone Numbers

Mon8:00 AM - 5:00 PM
Tue8:00 AM - 5:00 PM
Wed8:00 AM - 5:00 PM
Thu8:00 AM - 5:00 PM
Fri8:00 AM - 5:00 PM
SatClosed
SunClosed
Plus

Skechers USA Complaints & Reviews

Skechers / defective shoes bad customer service

Je
Nov 10, 2017

Around Sept 10, 2017 I bought 2 pairs of shoes from SKETCHERS in Alexandria, Egypt . One pair for my niece and another for my nephew. Then, I went back on Sept 18th to buy a third pair for myself. While I was trying the last pair, I felt the right shoe wasn't as comfortable as the left one...

Skechers / gogamat shoes for women

Pa
Nov 09, 2017

I bought a apair of shoes approx 10 months back, and now they have left a permanent kind of marks on my heels, I complained it to the consumer complaint department of skechers, and they suggested me to "give it a break, or stop wearing them for few days, the marks will disappear" but they...

Skechers / poor shoe quality

An
Nov 05, 2017

I had bought skechers Go- step female shoe from Flipkart (Invoice no. FAAABW1801858505) in august this year. Because if my accident and an injured foot I couldn't use it immediately and it was only in October that I started wearing the shoe. What I have observed is that the shoe cloth of...

Skechers / skechers light up sneakers

La
Nov 02, 2017

Brought the light up sneakers in August for school and by October one of the sneakers quit working. We didn't wear them in the rain or even everyday. These sneakers were $65.00 At Rack Room and that's not cheap for a single mother of 3 and I threw my receipt out if course, But I did...

Skechers / kids emoji high top twinkle toes

Kr
Nov 01, 2017

I bought my daughter a pair of sketchers emoji high tops at the beginning of the school year(September) and they are already ripping at the bend of the toe on one shoe. I bought them from Meijer. You can tell that the fabric is just cut off and not tucked under so it easily fraes. I've...

Skechers / skechers eldred womens work shoes

La
Nov 01, 2017

I bought the above product less than 6 months ago, wanting to invest in a good pair of work shoes. I am very disappointed as I have had the side of one of them rip apart and the top front has also started to tear. When spending over 70.00 for a pair of shoes for work, I would expect better...

Skechers / tennis shoes

Ti
Oct 29, 2017

I bought a pair of sketchers about 60 days ago and the heels are already worn out... Really upset...second pair I can't wear any more because of poor quality I have limited income and can not replace the shoes. I have problems with my health and need good walking shoes. I have bought...

Skechers / skechers s lights energy high top sneakers

Ly
Oct 26, 2017

I purchused these shoes for my son for the new school year. He has only had these shoes since the beginning of September. But for the past 3 weeks the lights are not working right if working at all. They are now refusing to charge. And it looks like the one side's stitching is coming...

Skechers / product quality very poor

Tr
Oct 24, 2017

Dera sir we bought shoes on the 14 th of june from a showroom in noida dlf mall. Just four months of usage has caused the top fabric ripping off from the lining. The adhesive is not working or whatever I do not know Shoe is gowalkspor Sn 54143 Color code bkw Textile/synthetic upper Eva...

Skechers India / defected men shoe

Ru
Oct 23, 2017

Dear Team Skechers I sent mail on Skechers Customer Care On 22. 10.2017 but till date no response received. Copy of the email is as under- Dear Team, First of all, I would like to congratulate you for the product mentioned in trail mail sent by your Skechers fun While buying the product...

Skechers / discrepancy in shoe pair sizes, right vs left.

Sk
Oct 18, 2017

Hello, Thanks so much for your assistance. The shop at Taif-Shehar/Saudi Arabia, does not want to comply with my complaint, though visited the shop twice and communicated by phone several times. Purchased a pair of Go Flex Walk, size 43. Size 43 is my correct size depending on previou...

Skechers / sketcher grey gear up shoes

Ri
Oct 17, 2017

I purchased a pair of grey gear up shoes from sketcher chandigarh sector 17 . Only aftr a month pasting of shoes gets diattached.. when i mk complain to the store they said it can b repair.. but after repairing it looks worst thn bfor.. its vry disappointing. I regret to make a buy wth...

Skechers / sneakers d'lites biggest fan

Ju
Oct 16, 2017

I bought these sneakers in the beginning of May. I wore them approximately 10 times. Today I was wearing them and saw a fray and an hour later there was a large tear in them. I am not even sure how it continued to tear. Picture #1 is what the shoes were. The other pics showing the...

Skechers / skechers boys sneakers

Li
Oct 13, 2017

I bought my son a pair of sneakers 1 month ago. They are already ripped at the toe and frayed all around! I got an email from India basically saying too bad - we can't help. This was after emailing back and forth for a week! Poor quality product. Poor customer service. Buyer beware! This company does not want to make things right! Horrible product!

Skechers / skechers encore

Mo
Oct 11, 2017

I have been buying Skechers for three years now. I was very disappointed with this last pair; within a week a loop strap to hold the shoelaces broke, the seam across the top of the to on the outside of the shoe unravelled, and the inside of he shoe has already shown signs of wear. I've...

Skechers / memory foam boys

Am
Oct 09, 2017

Bought my son a pair if sketchers the beginning of September they already look like he's had them for over a year. I have never have this problem with sketchers in the past. They are fraying all the way around and the design is falling off! This is not normal wear and tear for a pair of...

Skechers / skechers go run 400

Ma
Oct 07, 2017

I bought new pairs of skechers Go RuN 400 for Rs 5000 from ludhiana model town store but same article is of Rs 2600 on amazon . Please provide information regarding it. Like why the article is costly in store and the difference between prices is almost half. And if possible i would like to...

Sketchers / shoes

Ya
Oct 07, 2017

just after 2 months of buying the shoes it got torn! The shoes was just used for walking! I exchanged it & got a new pair but still the same problem occured! This happened twice and now the store isn't allowing me to exchange the pair. I want you to help me with such a problem. skechers i...

Skechers / skechers gogo mat

Ja
Sep 30, 2017

I fell at the airport 9/23 due to my shoes catching or sticking to the floor. This had happen before but I was able to stop the fall. My girlfriend had fallen 3 weeks before with a shoe like mine. The bottom of the shoe has raised circles which may be the problem. I doubt that we are the...

[Resolved] Sketchers / defective shoe

Ni
Sep 29, 2017

Hi, I bought Sketchers shoes in Edmonton, Alberta at the South Edmonton Common location. I have had them for nearly 3 weeks and wore them loosely maybe 3 times and noticed the when I wear the left shoe my foot hits the ground as if the memory foam in the shoe is too little if not there...

Skechers / sketchers go walk 2

Ge
Sep 27, 2017

I purchased two pair of Sketchers Go Walk 2 shoes. I love them but they have both become so horribly smelly that I can't wear them anywhere. They smell so bad people ask me what the awful Odor is. I just finished reading hundreds of other women who have experienced the very same thing...

Skechers India / sports shoes

Sc
Sep 27, 2017

My name is Mayank Jain (9350172012) I purchased Skechers sports shoes a month back. Although its my 3rd purchase. I purchased the shoes for my wife around 3-4 moths back and found very good as advised by my wife. So i purchased same model for Mens but after wearing the same for 1 week the...

Skechers / 76551ew/blk 7.5 wide slip resistant work shoe

La
Sep 26, 2017

As a first time Skechers customer, I absolutely love this shoe! I am usually a Merrill fan but decided to try your product. The shoe is very comfortable and is non-slip for the restaurant work that I do. I have had the shoes for one month and I noticed a crack across the top that keep...

Skechers / womans moneybags casual slip on sneaker

St
Sep 22, 2017

I had purchased this shoe on sept 1st 2017. Its a super comfortable shoe and absolutely love them. I continue to by sneakers but they haven't last long for me. I am on my feet a lot at work and I understand they will wear down over time but I haven't even had them a month and there is now...

Skechers / wedge sandals

Kr
Sep 21, 2017

I purchased a pair of Sketchers (Rumblers -Wild Child)wedge sandals this summer to wear to work. After only a few times wearing them, the criss cross strap has broken off and tore away from the sandal. These were one of my favorite pairs of sandals and I'm very disappointed in this. Please...

Skechers / boys sketch air by skechers memory foam

Sa
Sep 21, 2017

Hello I have been buying Skechers for 5 years now for my son as he grows and I have never had a problem with them this year I am not happy at all I bought his Skechers September 2nd and they have already ripped out on both toes and on one shoe the whole side mesh is gone I know he did not...

Skechers / shoes

P0
Sep 20, 2017

I got my son a pair of Skechers for the start of school this year Aug 10, 2017 thought ok these should last until Christmas. Boy was I WRONG!!! Here just a little over a month in to the school year and the shoes look as if he has had them for 5 years. These are school shoes only. I would...

Skechers / sneakers

Ja
Sep 18, 2017

I bought my son 2 paid of sketchers for school. He just started kindergarten September 6th. He came home today and both of his sneakers are wore right out in the top of the sneakers. He has had new balance. Nike. Adidas. DC and have never wore a pair of them out only reason we have had to...

Skechers / skechers bobs

Av
Sep 14, 2017

bought a pair of skecher bobs about 6 days ago and the bottom of the shoe is ripping apart it has felt on the bottom wondering if this is normal or should i return them and get a different pair. for this type of shoe is it nomal for the felt to rip apart in 3 days im really upset about...

Skechers / skechers twinkle toes emoji sneakers

Cr
Sep 07, 2017

Purchased these sneakers on 8/29/17. This is my daughter's 3rd pair but first Emoji pair. The bands that hold the emoji keep tearing off the sneaker. Two have fallen off all within the 1st 2 days of wearing them. I can put the emojis back on but can't attached the elastic band back to the...

Skechers / New light up shoes

Ms
Sep 07, 2017

Bought 2 pairs of the new light up shoes for my sons my little on ( Kinder) was so excited, He wore them twice and now the left one won't even turn on. Tried everything, plugged it in thinking it needed to charge but won't even blink like it's charging . He is super sad and I am upset I...

Sketchers / sketchers slippers with giga mat

Ac
Sep 02, 2017

We have bought sketchers slippers with giga mat technology worth Rs. 2800 INR from Central Mall (Rohini, Delhi) We are highly disappointed with the quality of the product, slipper has started to torn and it gets folded while walking my mother for whom we have bought it for has slipped beacuse of...

Skechers / customer service

Hi
Sep 01, 2017

The light up shoes that were given to me as a gift malfunctioned so I decided to return them to the store. When there, I was met by a very confrontational employee who outright blamed me for the connection adapter melting - a huge safety issue and reason for the wish to return. I no longer...

Skechers / skechers sneakers

Je
Aug 28, 2017

I bought two pair one for my son who's 13 and wears 12.5 and a pair for me 13 size and in two months both back heels plastic inside rolled into are back heels can't wear them and this has happened before and notsure why there doing it we takecare of are shoes and me and both son wear them...

Skechers / torn shoes

Nu
Aug 18, 2017

I have nearly 10 pairs of skechers and I also purchased 1 for my son, and within a week the tip of the shoes were torn.I gave the shoes to the optimum skechers in istanbul for investigation.After the investigation they told me that they are refusing my request.I sent it back 3 times and...

Skechers / go walk 3

Sa
Aug 11, 2017

I purchased go walk 3 women shoe on 1st July. Within a month it's mesh torn apart.I complained this to store in Phoenix mall, Pune .They refused to replace pair of shoes neither offer for repair.While purchasing store manager assured me within 6 month if any quality issue occurred, they...

Skechers / synergy 2.0 - headliner, og 95 - hug it out style #:610 nat

Md
Aug 10, 2017

I love Skechers shoes usually but have problems with the last 2 pairs I've purchased. Synergy 2.0 - Headliner. The sole of this shoe gets small stones or gravel stuck in the crevices. I have to pick them out daily with a screwdriver or else they scratch my hardwood floor. They also make an...

Skechers / light up sneakers

Wy
Aug 10, 2017

I purchased a pair of shoes yesterday for my gransdson for school. He was so excited because they are the light up sketchers. The fit is perfect and he loved them. Today he wore them to school and upon picking him up he was almost in tears from one of the shoes hurting him. When we got...

Skechers / skechers gorun 4 women’s running shoes

Ro
Aug 10, 2017

I purchased these running shoes two months ago June 3, 2017 for my birthday because I love Skechers and have always thought that they are great quality shoes. I am sadly very very disappointed in the quality of this particular shoe!! I have only had them for two months and already the sole...

Sketchers / glimmer lights / kids light up shoes

Je
Aug 07, 2017

Bought my 3year old a pair of light up sketchers on sat only to have one shoe quit lighting up the next day. Went to the shoe store today 8/7/17 to exchange them for the same pair, thinking it had to just be an error in the one shoe. Nope with in 3 hours one of shoes from the exchange ha...