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Skechers USA Customer Service

17
Complaints245
Pending37
Resolved41

Skechers USA, Inc.

225 S Sepulveda Blvd
Manhattan Beach
California
United States - 90266

Customer Support Phone Numbers

Mon8:00 AM - 5:00 PM
Tue8:00 AM - 5:00 PM
Wed8:00 AM - 5:00 PM
Thu8:00 AM - 5:00 PM
Fri8:00 AM - 5:00 PM
SatClosed
SunClosed
Plus

Skechers USA Complaints & Reviews

Skechers USA / poor quality

Co
Jun 02, 2019

I bought a pair of skechers on 28 Dec 2018. I bought them for my work shifts as a floor associate and I am on my feet all day. The sole of the one shoe has come loose. Macy's South Park mall Charlotte has a 45 day return policy. Will you please authorise the return or replacement of these...

Skechers USA / skechers go walk sneakers

An
May 23, 2019

While on a vacation trip to Australia/New Zealand, my new Skechers ‘Go Walk' sneakers caused me to stumble several times, but I was always able to catch myself. Then on April 2, 2019, shortly after we got to the Auckland, New Zealand airport to return home, I stumbled again on these same sneaker...

Skechers USA / skechers work

Je
May 17, 2019

I buy skechers work every 6 months. For the last 15 yrs. This pair of shoes fell apart within a few weeks. I didn't change environment at all. I'm not buying anymore. You have lost a customer. I buy them from shoe carnival in Jacksonville fla. And I will try other brands now as a result...

Skechers USA / skechers relaxed fit memory foam waterproof hiking boots

Sm
May 12, 2019

I purchased these hiking boots less than a month ago because I've heard a lot of good things about the brand. But within a week the metal logos on the side fell off and shortly after that several of the islets started breaking to the point now I can't even tie my shoe. I'm hoping these...

Skechers USA / a pair of sneakers

Jo
May 09, 2019

I have purchased several pairs of sketchers in the past and this is the first pair of sneakers. They felt great for the first few times I wore them in the house. Although I did feel a little rubbing on the right sneaker on my baby toe. I figured it would just need some time to wear in and...

Skechers USA / women's slip on shoes

As
May 06, 2019

I purchased a pair of white women's slip on shoes size 10 and style SN23779 from The Shoe Dept.in Suffolk, VA last month. I love the look of the shoes and how they keep my feel cool. The thing I want to complain about is how they squeak when I walk. At first, I thought it was because they...

Skechers USA / sketchers toddler boys sneakers

Ju
Apr 29, 2019

We purchased our 6 year old son a pair pf sketchers about a month ago. He has worn them maybe 5 times. The velcro does not stay attached therefore his one shoe will not stay secure on his foot. We buy a lot of sketchers with 7 people in our family. I am very disappointed in the quality of...

Skechers USA / returned shoes and haven’t gotten refund

Ck
Apr 28, 2019

I returned an order #1399187 bought on March 9 but haven't received my refund or even been notified that you received it. I returned using your provided label and have contacted customer service by phone and email but haven't received anything from you except an automated message. I am...

Skechers USA / very bad attitude by one of the staff

Em
Apr 23, 2019

I have been treated in a very bad way by one of the staff in Skechers Alexandria city center branch who refused to help me getting the correct size for my kid and shouted at me and when I complained about it he didn't apologize for his very bad attitude and told me to go and make a...

Sketchers / payment not received for return

Ro
Apr 22, 2019

On 3/17/19 I purchased shoes from sketchers.com. I returned them on 3/27/19 the day after I received them to the above address. I paid for the return because their site would not take me to the return labels. They were way too small, men's 11 felt like a 9. I have not received a...

Skechers USA / website

Me
Apr 08, 2019

I have been trying to place an order on your website and it does not let me I get to the point after the credit card has been taken and hey say 'you are one step closer to placing your order'... and it says "there is an error". Crazy, and you all do not take orders on the phone. I called...

Skechers USA / skechers air-cooled memory foam style 22604w size 10 box id 961 in black

Ld
Mar 23, 2019

I purchased a pair of these from Kohls on March 8, 2019, for work. I wore them to work on the 9th and 10th and when I went to take them off on the night of the 10th I noticed the right one the fabric was pulling away from the seam. I still have the box and the receipt but Kohls would not...

Skechers USA / shoes

Sh
Feb 17, 2019

I've bought a pair of shoes from Skechers in the United States, and after one week of usage it was torn from the front, and when i contacted Skechers Egypt (as i live in Egypt) they told me i should contact you to allow me to exchange my shoes. I was totally disappointed as I always buy...

Skechers USA / skechers shape ups

Do
Feb 06, 2019

I know that these shoes are no longer manufactured but I purchased them while on holiday a few years back at a Skechers Store. I brought them home and put them in a cupboard that has no heat source and stored them. Recently I began walking to improve my health. I took these shoes from the...

Skechers USA / shoes/ product not received

Lc
Jan 03, 2019

On 12/22, I ordered a pair of Relaxed Fit: Equalizer 3.0 Emrick $65 style # 52928 BBK size 12 Color: Black standard shipping: $8.50 Total: $79.48 On 12/27/18: I received an email on indicating that there was a problem processing my order and to update my payment information. I would be...

[Resolved] Skechers USA / bought the light up shoes for my daughter and now 1 side is not working

So
Dec 06, 2018

Good morning, My name is Solange De Castro-Guppy, I live at # 57 North Street St. Joseph Trinidad and Tobago. I was in New York between the dates of 31st October to 11th November, during my stay there I purchased a pair of your shoes for my 4 year old daughter. We got back home and on...

Skechers USA / skechers for work 77055 cankton athletic steel toe work sneaker

Tr
Nov 30, 2018

Shoes are very comfortable and nice in appearance. After several months of light use, shoe upper is separating from sole. Sole and upper show little signs of use. Problem appears to be insufficient adhesive, holding sole onto upper, perhaps insufficient adhesive was applied. No provision...

[Resolved] Skechers USA / sketchers shape up shoes

Lo
Nov 07, 2018

I have four pairs of these that I rotate so they're all in good shape. Well, they were until I went on a trip to PA in October. I sent an earlier complaint but never heard from you. So here I am again. These shoes have been wonderful because I have flat feet from running track and field...

[Resolved] Skechers USA / running shoes

Ke
Nov 06, 2018

This is not so much a complaint but some praise for your product. My Skechers are the most comfortable shoe I ever had the privilege of putting on my feet. You can walk in them all day long and not have tired feet at the end of the day.but one shoe has the front of the sole separating from...

Sketchers / skechers shape-ups

Lo
Oct 27, 2018

I have three pairs of Sketchers Shape-ups. I also have two pairs of Work shoes. I have been satisfied because I have plantar faciatis and find these shoes make being on my feet all day at work possible. These shoes have been well taken care of. The bottom heel sections started peeling and...

[Resolved] Skechers USA / d'lites sneakers as advertised by camila cabello

Jo
Oct 26, 2018

The shoes have a fantastic exterior design, but the interior needs a revamp on the sole material; it is somewhat thick. For example: a size 7 (for the ladies), will not exactly be that size because the cushion of the sole pushes the foot up much too tight against the top portion of the...

Skechers USA / new memory foam air cooled sketcher shoes falling apart

Di
Oct 16, 2018

I bought these shoes about 3 weeks ago and the threads on the toes are coming out and the toes are falling apart. Soon they wont be useable at all, they are a good fitting with good comfort shoe but no durability. I'm 59 years old so I'm not very hard on shoes now, nothing like a 25 year...

Skechers USA / girls skechers shoes.. air star jumpers size 4

Al
Oct 15, 2018

I have always liked skechers shoes, I always buy them for myself, that being said, I decided to spend the money because she loved the look of this shoe. To my disappointment and surprise after only 3 weeks they started falling apart and becoming discolored. I am very unhappy and unsure...

Skechers USA / shape up skechers

Wi
Oct 10, 2018

The last two pairs of shape up sketchers have been very disappointing. The sole on the sides of the shoe starts disintegrating. The last pair started in less than a month. I do wear them when it rains but that was never a problem before. They have always been my favorite shoe. I love the...

Skechers USA / girls size 4 tennis shoes

De
Oct 04, 2018

Bought sketcher's less than 2 months ago and they look horrible. Outside is covered with some type of mesh that has gold stars on it. The fabric has ripped and frayed into big holes on both shoes and they look dirty and cheap. They weren't cheap and have only been worn to school. I...

Skechers USA / men’s athletic shoes

Ch
Sep 26, 2018

I purchased the Men's Athletic Shoes size 12W on 8/13/2018. After wearing them for 3 days they started separating on the front part at the toe area, and the sides starting separating on both sides, front and back of both shoes. I am highly disappointed with the quality and craftsmanship of...

Skechers USA / sketchers shoes purchased are defective

Sg
Sep 23, 2018

Dear Sketchers Customer care team and Star Mall Team, It has been very very bad experience of my first ever experience of Sketchers shoes, first time in my life I had purchased these shoes of Sketchers. Two pair I purchased one for me and one for my wife, my pair has been at defect and...

Skechers USA / the worst shoe I have ever owned.

Pe
Sep 22, 2018

I have worn these shoes in the kitchen for a month, and the are coming apart all around and are not at all a good pair of shoes. They are also the most expensive shoe I have ever had, 70 dollars of pure junk. I feel I should go outside the store with them and a sign and tell everyone not...

Skechers USA / memory foam walk shoes sn22604w color: black

De
Sep 22, 2018

I purchased these shoes not even 5 months ago. I only wore them a few times. The soles are falling apart and detaching. I don't usually ever have a complaint about Skechers because I just love your product. I buy Skechers exclusively. I spent almost $80 on these shoes and I would think...

Skechers USA / customer discrimination

Da
Sep 21, 2018

Dear Sir: I am a retired 63 yr. old female Guidance Counselor who loves your sketchers sneakers. I own 4 pairs. Your sneakers are so comfortable I bought one pr. for my 88 yr. old aunt and other pr. for my 90 yr. old mother. WE LOVE THEM! I normally buy Sketcher at your store in the Garden...

Sketchers / product delivery

Bi
Sep 17, 2018

I had placed an order in store for shoes to be delivered to my house for my children for there first day of school. Shoes were never delivered, package was lost . I contacted Fedex who initiated a investigation and then a week later I was told to contact sketchers fo initate a claim due to...

Sketchers / skechers shoes

Zu
Sep 16, 2018

Dear Sir, I am a regularly using Sketchers shoes since 2015, as I have some problem in my feet and Sketchers is very comfortable for me.My last purchase was on July end and it is very bad experience for me from Sketchers shoes.After 3 Use the shoes became shaped out from soul and I cant walk...

Skechers USA / skechers premium sneakers

Ni
Sep 13, 2018

I purchased a pair of Skechers Premium sneakers in January 2018. They are not me everyday sneakers. I only wore them a few times and the shoe is coming apart from the sole on the left one and where the on the right shoe on the inside the first 2 metal eyelets there is a big circle around...

Skechers USA / sketchers non slip shoes

Re
Sep 13, 2018

I work in retail and I have to have non slips that you don't slip in. I wore them to work and I almost broke my ankle. I paid $65.00. I live pay check to paycheck. I have four kids and I need my money back because I had to get another pair from another store and I can't were them for work...

Skechers USA / slip on womens casual shoes

Co
Sep 12, 2018

These shoes were purchased in June of this summer and have fallen apart! The backs have shredded out completely and cant be worn. I have purchased sketchers as my primary shoes for years and have never had them fall apart like this. I expect a replacement pair size 10 or will never...

Skechers Dubai Mall / skechers (dubai mall store)

Ab
Sep 08, 2018

Rude staff with a bad attitude, I used to be a customer of skechers for years.. but not any more you should teach the staff how to treat the customers and how to spike politely (Khaled & Aman) is the worst staff I ever met in my life They are reflecting how bad is the customer service in...

Skechers USA / black sneakers gratis-in motion leisure

Ei
Sep 06, 2018

I bought a pair of sneakers Gratis In Motion Leisure in Black.. size 7... Wore them a few times and the right sneaker ripped by the toe. the left one is almost brand new. I am very disgusted. I went to a store to purchase another pair.. but hesitate in buying the same style even though I...

Skechers USA / defective product

St
Sep 04, 2018

Good Evening, Below you will see Sketchers sneakers that I purchesed for my granddaughter merely 3 weeks ago. The sneaker have been worn 4 times and the sole has come off of them. Needless to say this is very very disappointing. We had no choice but to try and glue them as they are her...

Skechers USA / women’s squad sr black

Re
Aug 30, 2018

They are not slip resistant in the least. I slip and almost fall constantly. I have fallen straight on my backside, but the final straw was falling straight on my knee, because I couldn't get traction. I have worn Skechers work shoes for the last 10 years and I have always been happy with...

Skechers USA / 2 pairs of tennis shoes

Li
Aug 29, 2018

I bought 2 pairs of tennis shoes for my children for school. We bought them at the Tanger Outlet in Hershey Pa. They were super excited especially my special needs child because his shoes lit up. Well so disappointed in these shoes they only wore them twice, put them on for the first day...