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Skechers USA Complaints Page 18 of 18
no warnings on shattering an ankle
Two weeks after purchase... shattered my ankle breaking the tibia, fibula and talus. Interesting part is we had just had a health fair and my bone density came back great. Simply turned to open the back of a vehicle and foot stayed planted but leg gave. Surgey (5 pins, plate and additional screw), 34-36 visits to physical therapy, still ice 6 months later...
Read full complaint and 29 commentsdoesn't care about the customer
In January I purchased a pair of shoes from the Skechers in the Twelve Oaks Mall in Novi, Michigan. Upon returning home I realized I was sold 2 different size shoes. Unfortunately, I live over an hour away so could not return immediately to take them back. Upon returning to the store, I was told I could not return them because it had been longer than 30 days since the purchase. I would have gladly kept the shoes in the first place if they had been the same size. I am quite disgusted with the customer service at this store. I had to wait 15 minutes before someone even asked why I was at the front counter, and this was after I had to yell to the back store room to ask if there was someone available to help me. I was told to wait for the manager who took another 5 minutes. I continued to wait, then was told I could not return the shoes. I asked the manager why not as the mistake was yours, not mine. She repeated the same info to me about it being past 30 days and said I should have called immediately upon realizing the shoes weren't the same size. I didn't realize a call would have fixed this, and this was not written on my receipt. I couldn't have returned the shoes any sooner anyway. The manager was impolite and clearly did not want to be troubled with my dilemma. She proceeded to process a credit before I agreed. I have no desire to use a store credit or ever purchase this brand again after how I was treated in their store. I've been wearing these shoes for about 12 years now, my husband and daughter wear them as well. I will never purchase this brand again. They've definitely lost a very loyal customer. I have NEVER been treated this poorly by a business in my life. I really thought Skechers was one of the better businesses out there, but I was very very wrong. I've been sure tell every single person I know about this, as well as ones I don't.
Shoes fall apart
Sketchers are sooo expensive and I used to buy them 3 years ago for my kids - they would actually last the entire school year. But in the last few years they have been falling apart with VERY POOR quality! I bought some for the whole family this summer and two pairs look old and the shoe lace backings are falling off. I guess because all these shoes are...
Read full complaint and 18 commentsAbout Skechers USA
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Having worth a pair of Skechers toneups for the first time, I ended up with painfull blisters on my feet.
I just bought a brand new pair of Skechers about a month ago @ Shoe Depot the area by the toe stitch is tearing...The sad thing is I swear by Skecher products; I only have to purchase shoes about once every year an a half, I am a creature of habit and stand by the Skecher line...I would like a new pair the store will not help me without the receipt wich I no longer have, I paid cash...They are a size womans 8...any assistance in this matter would greatly be appreciated...
My Name is: Tina Weimer
My email is
lamberth15084@yahoo.com
I'm sorry, but calling to find out about returns or to alert them that it may take you over a month is common sense.