Skechers USA

I purchased my 6 year old daughter a pair "Twinkle Toe" Sketchers shoes two months ago. There were for "school" only, not play shoes. They are destroyed and falling apart. She has never, ever, worn out a pair of shoes. All the glitter and shiny stuff is gone, the pictures have rubbed off. The rhine stones are falling off. The top of the shoe has completely detached from the tongue of the shoe and the soles are coming unglued from the toe. These shoes have been spot cleaned by hand but not washed. I am so disappointed with these costly little shoes. She is now wearing her "Old" Nike's which look brand new next to this 2 month old shoe, which I bought in September at Kohl's for $44.99. My husband told me not to let her wear them anymore in October because they looked so ragged.

The durability of the shoes are non existant. They are so cute but I can't buy them for my (3) kids because I can't replace them every two months when they tear up. I have contacted Sketchers about this and I am waiting for a reply.

In January I purchased a pair of shoes from the Skechers in the Twelve Oaks Mall in Novi, Michigan. Upon returning home I realized I was sold 2 different size shoes. Unfortunately, I live over an hour away so could not return immediately to take them back. Upon returning to the store, I was told I could not return them because it had been longer than 30 days since the purchase. I would have gladly kept the shoes in the first place if they had been the same size. I am quite disgusted with the customer service at this store. I had to wait 15 minutes before someone even asked why I was at the front counter, and this was after I had to yell to the back store room to ask if there was someone available to help me. I was told to wait for the manager who took another 5 minutes. I continued to wait, then was told I could not return the shoes. I asked the manager why not as the mistake was yours, not mine. She repeated the same info to me about it being past 30 days and said I should have called immediately upon realizing the shoes weren't the same size. I didn't realize a call would have fixed this, and this was not written on my receipt. I couldn't have returned the shoes any sooner anyway. The manager was impolite and clearly did not want to be troubled with my dilemma. She proceeded to process a credit before I agreed. I have no desire to use a store credit or ever purchase this brand again after how I was treated in their store. I've been wearing these shoes for about 12 years now, my husband and daughter wear them as well. I will never purchase this brand again. They've definitely lost a very loyal customer. I have NEVER been treated this poorly by a business in my life. I really thought Skechers was one of the better businesses out there, but I was very very wrong. I've been sure tell every single person I know about this, as well as ones I don't.