Aldo
reviews and complaints

As I delved into the reviews of Aldo Shoes, I encountered a mix of experiences from customers. Some expressed disappointment in the quality of the shoes, citing issues like defects and poor durability. One customer mentioned a frustrating experience with customer service, highlighting difficulties in obtaining refunds and replacements for faulty products. On the other hand, there were a few positive comments praising the affordability and style of the footwear. Overall, it seems that while some customers appreciate the designs and pricing, others have faced challenges with product quality and service. If you decide to shop at Aldo, it might be wise to carefully consider both the positive and negative feedback shared by customers.

Mall of the Emirates Aldo Ms. Teddy is very good Sales Representative & they way She served was Superb

Love them so much and really cool shoes and they are always so nice and fast with everything. I'm always happy with them :)

I just can say that my product is perfect and in perfect conditions: i've recived it in a few days and i'm rally satisfied. It's better than how i thought. Thanks Vacuum Suction Beauty Device.

Ordered shoes shoes the day after Christmas, expected them to take a long time because of the holiday season but I got them within 4 days, and their packaging is great! Saves the shoes from getting damaged. Love Aldo now!

I can't say enough about how fab they are.
Fast fast fast shipping, easy refunds or exchanges, amazing prices, well above expected quality.
I have never had any issue other than size and all easy to deal with, no fuss no muss... they just want the customer happy. So refreshing!

Strange to see not so positive reviews on here given that this brand has been good to me for years. Recently bought two pairs of sunglasses I have been hunting down when I lost em overseas. They came wrapped carefully and arrived on time. I highly recommend Aldo for their good shoes as well when I had purchased boots in the past. I have loved this brand for years and will keep coming back for their impeccably stylish and affordable designs.

This company has the nicest shoes. I purchased a pair of brown leather flats about 3 years back. These shoes are made of top quality materials and last for a long time. My shoes are 3 years old and show very little ware. The shoes I bought are wider than the average flat shoe. They a rounded in the front leaving a lot of room for toes that would be cramped in some other shoes I have bought in the past from expensive dealers. With hardly no comfort. I go for comfort when ever buying shoes. Aldo's is very nice. Although they are a little pricey, They are worth it. My order was prompt and fast. The shoes where even nicer than I thought. I have had several pairs of Aldo shoes through the years. My best find was on the flats. I have not worn any of there heels. But if I was younger I sure would try them. Like most heels they are very uncomfortable. My guess is with flats this comfortable the heels may be designed not to crush your feet. If you want a great quality shoe that last try Aldo Shoes.

I ordered white heel sandals on Jan 16, 2014 and wore them first time on Feb 9,2024. Just after two hours of wearing one sandal broke and after inspection I figured even the glue of other one is also falling off. Sub standard product , none of the products I have used from any brand did not have this little shelf life . Would never buy and recommend Aldo products to anyone after such horrendous experience

Hi,

I bought Aldo shoes from NOON online in UAE with a description “Men comfort shoes in cognac” brown in color, delivered to me on 2nd Feb’23.

I hardly wore those shoes for 6 months and it started to deteriorate. Its not even a year now and I cant use it anymore.

Shoes are all torn from all parts. All the gum is already ease out. Fabric on the shoes is all torn.

Not satisfied with the shoes quality at all.

Regards,

Farz

+[protected]

I ordered Aahliya boots on 23rd November and my order ID is AL00135610.

The expected delivery time was 5-6 days and as I was expecting to get my order , I received a mail saying "REFUND INITIATION". Its been six days and instead of getting the boots I was long and patiently waiting for were cancelled for no reason given in the mail at all.

On calling up the customer service number provided in the mail. I got to know that the store might have has sold the boots someone else and there is no stock left for them to send. This is so unfair and disappointing. I ordered it and paid for it beforehand but someone else buys it from the store late. Why run an online website with such poor management.

The customer service gave a very useless response and was not helpful at all.

I would still want to get the product I ordered at the same price rather than a refund. I need it for a special purpose and now don't have time or options to look for another one.

"Hey there! I recently visited at your store and I noticed that they were not providing dust bag with discounted item. I was a bit surprised because I've always received dust bags in the past, even with discounted purchases. I wanted to bring this to your attention and express my disappointment. I believe it's important to receive all the accessories that come with the product, regardless of whether it's on discount or not. I hope you can look into this matter and ensure that all customers receive the complete package with their purchases. Thank you for your attention to this issue."

I am a very good customer of Aldo, love the shoes and the company's discounted section.

Recently very disappointed from a store in Cyprus.

I went and saw a nice pair of boots on the eiscounted section and i said to her i will wait for black fridays sales. The head there said give 50 euros and i will save it for you and you see if the price changes and she gave me a paper "gift card". In Cyprus from the sun the paper fades away. I went to the store next day and i said the paper fades away and i dont want the boots and if i can get the voucher back. She was rude to me saying that she didnt pressure me to take the 50 euros from my wallet and the now nothing can happen with an attitude. I asked if there is a head to speak and ezplain in a very nice way and she continued through the phone that I am the head of all stores Mrs.Lucy

Hello Dears,

from ALDO.com I have ordered three pair of shoes- I paid by card in advance.

Instead shoes I have recieved mens sunglasses, any Invoice or any other Document inside.

Aldo shoes reply that they do not know where is the problem. apparently transport company or Warehouse made mistake.

They offer for me to keep incorrect item and 50% of what I paid. when I refused they offer 100% but incorrect item I have to ship on my cost- I refuse as well because it´ s not my mistake that not correct item was delivered.

since then no respond. please see in att. some proofs, I would like to send You whole email conversation if You can provide me your email.

many thanks in advance for your help.

BR

Miroslava

I order two pair of Aldo heels one in pink and one in black. The shoes arrived yesterday, upon opening the package I noticed the boxes looked damaged they had tears and everything. I still think maybe it’s just the boxes but to my surprise the bottom of the shoes were black. USED SHOES. Why would I buy used shoes from a store like ALDO. This was the worst experience ever. I can’t return the shoes because they were On sale but for $75 I sure would not have ordered used shoes. There is no one to talk to in customer service or on chat. I could have went thrifting or bought theses shoes off Poshmark. I always buy from Aldo for all my special occasions and could not wait for these shoes. I opened the package on the porch I was so excited this is very disappointing. I really want the shoes but I would prefer new shoes or a refund. Please rectify this issue Aldo. I have pictures as well.

Hi

I visit a Aldo store in pavilion mall ludhiana

The attendant miss Parul was there to attend us. The way she is behaving with us was too rude and arrogant. Please take an action against her. She is behaving like she fight with someone else and all the anger was showering on us. If this is your staff behaviour with client than sorry I will not buy any item.

Thank you

Diksha bagga

Fui a la tienda en Raleigh nos gustaron unos zapatos no había en la talla 8 y pedimos que enviaran y enviaron color incorrecto y aparte uno era número 8 y otro 9 y fui a retonarlo hoy me llego el nuevo y la caja toda desecha y un zapato parece que ya se uso 😒 pésimo servicio de parte de Aldo y ya somos clientes de hace más de 4 años la verdad muy decepcionada

I am a customer of ALDO shoe store located in the North Hills on McKnight rd. in Pittsburgh, Pa.

In May I purchase a pair of sandals from your store, the store didn’t have my size, so they order a pair and had them ship to my home address.

The cashier ensured me that I would have them in a week – I mention I was going to an event and was hoping to have them in time to wear.

The shoes didn’t come in a week it was close to three weeks that they came and when they arrived the shoes were dirty with gravel on the bottom. It was clear that the shoes were already worn.

When I called the store, the cashier stated she would give me a twenty-dollar discount on another pair - I don’t believe a twenty-dollar discount is enough justification for my shoes not arriving in time and when they do arrive, they are a pair of worn shoes.

I am very disappointed in the service and care of your store; I have to travel back to your store to take care of this matter with only a twenty dollar apologize.

Although the cashier mention that they were not responsible for the store that sent the dirty used shoes. and that they don't have no control over what another location sends to the customer I feel like it's everyone responsibility if you work for ALDO.

Hi All,

I have purchased aldo women bag only after 8-9 months bag chain got damaged even steel come out copper color, and purse upper layer got damaged and tured out from bottom side.

I have visited vegas mall to complaint for this product but they kept my bag for around 1 month and returned in the same condition.

I have spent 10,000 on my bag but still no worth of it.

Request you to take immediate action on it.

Niha.[protected]@gmail.com

After reading everyone’s negative responses, I completely agree and wish I had read what a nightmare ordering online with Aldo is. I had put in multiple orders at the mid end of November 2022, and received some of these orders early mid December 2022 (I was glad considering many of these orders were Christmas gifts). I was so upset to find out that the snowmass boot I ordered was not the right color I ordered. I thought maybe it was the fault of my own that I put the order in wrong…. Well that was not the case! It was put in correctly but they just sent me the completely wrong color. It’s always a headache having to deal with issues that you didn’t cause and then the company making it difficult for you as if you were the one who made the problem. I reached out to the help chat and sent them photos for evidence. Considering I got these boots for a deal, I was not about to have them make me return it to buy it for a more expensive price. All I wanted was for there to be a clean exchange of shoes since I wasn’t getting a different pair, or even different size, just a different color because of a mistake they made. The lady on the chat told me I would have to return and get a refund of the pair I didn’t want and just make a new order with a promo code she’d give me. At this point the shows had already come back to their original price so and the promo code she was offering wouldn’t bring the cost down enough to match the price I got them for. I was upset so she said she’d offer to give me a free shipping label so I could send the shoes back and match my price. I was happy with that but didn’t want to go through the hassle of packaging it back up and ordering/waiting for another possible problem to occur through another delivery. I ended up just asking if I could exchange the boots in store so I could have the item right away. She said that would work because the nearest Aldo seemed to have the size and color we were looking for. She suggested I call a reserve them so when I get there they were there for sure. Well I called and called and no answer at all. So, I just decided, well I can’t keep these unwanted shoes anyway, so I went to the closest Aldo and oh my…. Was this just the biggest headache that could be. First of all the employees there were just standing around and almost seeming like they were avoiding wanting to help. The manager came up and asked what shoe size we needed and I explained the situation to her. At first it seemed okay but then she said they don’t have the color we wanted in the size we wanted. Thankfully the half size down still ended up fitting and I just wanted this nightmare to be over so I asked if we can please exchange the boots. They couldn’t seem to get it straight which color was the color we received that was incorrect and which one we actually ordered even though they had my phone with the pictured boot we originally ordered in their hand. We waited 30 min for them to type things into the computer just to say they couldn’t figure it out. Then I asked if we could just do a clean switch and they can just change the stock or something since it’s the same shoe. I wanted to make sure I was getting it for the same price. The cashier said she probably can’t do that since we’d have to return and purchase the other ones. I was not having it, so I just asked if she could ask the manager. The manager came back and after another 20 min of not being able to figure out it which color we originally wanted she finally just said, you okay if we just do a little swap? In my head I was going to explode, but I just agreed and was grateful it was finally going to work out. We walked out of that store with a headache.

On to the next order issue. I really suggest you do not order online with Aldo. The Vonteese White Boots I ordered came in and I was super excited because it was one of the last orders that I was waiting for so I was hoping for no more issues so that I didn’t have to deal with Aldo anymore. Lo and behold… I only got one boot! ONE! They I finally got ahold of a lady over the help chat and she pretty much said she cannot do anything about it except give me a refund and I dispose of the shoe. She then kindly offered me a promo code for 20% off that I could only use online… I’m just over it. I do not want to order again from them online.

Also I got the refund notice in my email right after we ended the chat and it wasn’t even the full amount of the original price I paid for the boot. So I guess in a dumb way they made me pay for what little of the boot I received. Ridiculous.

Extremely unprofessional and bad online order experience; I placed the order on 27th Nov with proper address for delivery which is expected 1-2days. Order shipment went to different region and continuous follow up made the order to cancel after 5 days. Now start struggling with your money to get refunded. I made mistake ordering online with Aldo without reviewing the customer experience and complaints.

11/25/22 5:04-5:16pm

Hi, My name is Charlnae Jones. I called you all the Galleria store location ; which I purchased a order from. I was speaking with someone about me coming in store to pick up the item because it would not be in by the needed day. He asked me the name of the item & said that he would see if it is in and I stated “ Snakie” which he then asked me to spell it out. He told me unfortunately that they did not but that there were other mall locations that had the item ; and that he could reserve the item for me. I went on to ask if he could reserve the item at the stores Willow-brook location for Monday, he then asked my name and he stated that he would. In the process I over heard another employee in the background state “ that’s not how you do that” “ we can’t tell customers that… what are they waiting on a order?” I then asked if I could speak with the other employee he. He asked the other employee if they wanted to talk and he handed over the phone.

I told the employee that I wanted to know if my order had been shipped out yet. I stated that I purchased the item from the location. I wanted to know if could pick it up because it would not be in by the desired day. He went on to say that they could not. He said I would have to repurchase the whole item and return the ordered item because I would be receiving a free purse. I stated that my order may not have been sent out yet but I do have my order confirmation because the stores (Galleria) location. Which online stated that it was available for pick up and the online option. Thursday 11/24 stores were closed so I contacted you all today 11/25 before the order had been reached. He stated well yeah I would have to see because we can’t do that and our FedEx or UPS guy already came. I said ok well then could I just give you my order number so you could check it out and let me know if it’s been shipped and I will go from there. He said yes give me one moment. He stepped away and I heard him return about 1 minute later and disconnected the call.

Immediately after I returned the call and was left ringing. This went on for the next 2 calls. I found the situation very odd. I continued calling to try and speak with a manger and they then gave me and system automated message about being on the line with another customer. I called again because I then felt that this was purposely being done. As I returned the next call they gave me another automated message and stated that they were busy and that they would have to get back to me. I went on to try one last call and got just a simple ring then a automated message. This is what then lead me to reporting the issue. Its unacceptable. Due to the fact that if my order had not been shipped…I now lost my opportunity to get the item due to unknown reasons.

I bought a hand bag from aldo on the 3rd October 2022 in one of theor shops in Saudi (makkah mall).

The price of the bag: 369 Saudi Riyals which is approximately $100 US Dollars.

after using the bag for two days, it started to peel off both from inside and outside and fall apart.

I went back to the shop and they refused to either refund, replace, or exchange.

They have told me that they have a policy of no-return after 3 days.

then I when back again in one of their branches in the second week and met the same attitude.

I have explained to them and showed them that this product is faulty.

The shopkeeper was rude and unhelpful.

I cannot imagine that i pay a $100 for a bag that cannot even last for more than two days.

This product is not fit for purpose.

please refund my money and take your bag.

I purchased a pair of black sneakers for $80 to wear to work as a server, and within two days the material on the top of the shoes started peeling off. Never would I expect a product that costs so much money to fall apart so quickly. Aldo claims to help return or exchange if you are not “100% satisfied,” but when I brought them back to the store within 60 days I was quickly dismissed and denied a return because Aldo only allows ‘unworn’ shoes to be returned. How can you be 100% satisfied without wearing the shoes? All I ask for is to please have the price I paid refunded.

As ardent fan and a loyal customer of Aldo, I am disgraced to report very disturbing treatment of staff at C3 mall Trinidad and Tobago in Saturday 16th July 2022. It was approximately 6:45 pm and the employess had already turned down their register, a mall that closes at 7pm.. They gave customers signs of no heed and total neglect... while they continued closing as if we were all invisible... Thats not the great service and high expectancy of an Aldo establisment, at what Im not accustomed to at any other outlets..

I bought a $100.00 shoes at Aldo two days ago, I tried them at store and I didn’t see the defect on it until I got home. Today I went back to the store to return or exchange but NOPE, the manager at the Town Center Mall in Boca Raton was super rude and short with me, she told me that the shoes was used and she would not give me the money back or exchange. EXCUSE ME I tried them at home from the box exactly the way she gave to me at store, I never wore them. I asked to talk to a manager and she told me she was the manager, so I asked for her supervisor ph number or somebody that could help me with the problem and she told me that was nobody to talk to and that was the final decision, so I asked for the cooperation phone number and she told me that was no phone number to call to. She gave me no option and I left the store feeling robbed, I now, need to dispute with my card company and Aldo just lost a customer that buys there a lot. Macys will be my store from now on because they put they customers satisfaction first.

i there

I had a worst experience at ALDO location 261055 Crossiron Blvd, Alberta T4A 0G3.The staff is extremely rude and not helpful at all. Me & my husband went to the store on may 25. we bought 6 pairs of shoes, glasses and bag. when we in the store an employee name bijal was working(might be spelling wrong). she never came to us for help. after 20 minutes when we didnt find 2 pair of shoes we were looking for we went up to her and she said she can order one of them online for us. second one she said she is alone she will find for us later. she took my phone number and told me to wait for her call. she never called back. so we went back after an hour. she said she cant find it she will call tomorrow. the shoes were on discount at 39.99. Even next day nobody called us. so i called myself around 3 pm. A lady named gurman answered the call and she said yes we have the shoes. I am like why nobody called us then? anyways i drove to the mall and she offered me different shoes instead. i am like i drove all the way from home for that particular shoes. i left a note to call me when you find those shoes. she is like we dont have your note and you have to look for those shoes yourself. anyways i started looking for it. and i found out that they put that one shoe on the rack again for sale the one i put it on hold. i took that shoe to the cashier and i said thats the one i am looking. she brought the other shoe which was already on the shelf somewhere. i also bought a purse that day. they never gave me new pair of shoe and new purse from the back. when i asked them can i get a new one gurman said they dont have at the back. plus she charged me more for the shoes. she said the promotion for the shoes was only until yesterday. i am like your employee told us to come back another day and she is busy. she said there is nothing she can do plus i paid so i cant return. i left again with bad experience. then after few days i got an email saying your online order has been cancelled as they dont have shoes in stock. so i went to the store on june 11 to get my refund. she said it will take 25 minutes just have a seat. after 20 minutes she said she can only return me $18 as the system doesnt allow her to refund her more. I am like why so i paid for the shoes and i cant full refund? she said yes we can do anything. at that point i got mad at her. then within 1 minute she was like i can give you refund . like why not at first place? worst customer i ever received. never going back to any aldo store with such a disgusting policies.