Sixt – Page 8

Hi,

We have e-mailed twice now to [protected]@sixt.com with no result.

Read the complaint below. and see the booking mail further down in this text.

We are still waiting for an answer. My husband was driving. He also booked the car. He sits next to me when I write this. I hope this will permit you to answer.

We will go to the different platforms where we can rate companies and tell about our bad experience with you if we do not hear from you within short notice.

We believe there must have been a mistake with the price of the car we rented or some of your staff cheated us. The employee at the counter in Victoria Station did certainly seem to have an incentive to rent a more expensive car to us. Your staff must have bonus scheme.

Our reservation is : Your SIXT reservation [protected] on 07/24/2022, London/Hilton Park Lane. You will find the full booking below in this mail.

Kind regards

Lis

Fra: Jesper Eriksen

Sendt: 5. august 2022 20:32

Til: Lis

Emne: Re: Your SIXT reservation [protected] on 07/24/2022, London/Hilton Park Lane

additional to that

here i have describe my experience

My name is Jesper Havn Eriksen, I am a frequent traveler with +100days a year.

During my flight bookings through Kiwi/Momondo, I was directed to the Sixt webpage for “good offering” on rental car.

I booked a car for picking up at Hilton in London.

Maybe the most expensive booking ever, well anyway i assumed that the insurance and quality of the car was topknot.

In the web offerings it was stated that it was a 3.Part insurance.so expected that the pick up would quick and easy.

We are 3 in my family and from experience I know that we normally fit in a small-midsize car.

We have 2 large suitcases and 1 small. The car was booked with Unlimited milage, as the trip was not completely fixed at this time.

Short before the pickup we got notice that the car should be picked up at Victoria station as the Hilton station was closed…

Meeting up at Victoria station 8.00.

I’m meet by the Sixt guy (Mr. Ghai), with very early message that the car is way to small for my usage?

And there was absolutely no room for the required luggage!

And that there was a better offer, which ended up being 17000kr~1950£! I claimed that that would not be if interest, but again I was told that there was no way to fit in the car, and furthermore more I was challenged where I should go? I informed that we where planning on going down and around in Kent and after upto Cambridge, but also I would properly not be using the unlimited milages that the care was initially booked with?

The Sixt employee informed that the free milage could not be changed, even if i accepted a bigger car, and btw informed as the choosen car was not highway qualified and going to Kent on country roads was not possible!

Next approach from Sixt: was how i wanted to ensure the car? As I did not choose any insurance during the booking?

I got basically 3 options mixed into each other and ended by fear to choose the lowest level which costed me approximately 30£ per day. + 300£ in deposit!

Disappointed over the treatment I left Sixt with a dirty car, from the parking lot, took pictures of the car, but went on vacation disappointed with a car doubled in price to what other companies could deliver it to l realized at the Victoria station!

Returning the car in Stansted was also an other experience as there was no one to receive the car, and now realizing that I still have unsolved business with a company that gave me a bad impression from the first minute I spoke with your representative Mr. Ghai.

And again taking pictures of the car all around!

I believe that this is on the edge to tie people down, and yes I am dissatisfied with the treatment that Sixt gave.

I did try to find a way to communicate with “Sixt customer service” if there was any, but was told that I should approach the station manager.

As i see it i have no sanction possibilities, but only work the British organization that claims that they can look in to the case or simply rate this experience on “trip advisor”

For your information i attach picture of the trunk with the luggage that “didn’t fit".

The car did drive 453miles which is a lot less that normally is included per-day

in the station i did experience multiple posterswhere a rental car could be found to basically the half budget of what i paied but the miss already writen that

regards jesper havn eriksen

Den tir. 2. aug. 2022 kl. 21.26 skrev Lis :

Fra: Lis

Sendt: 1. august 2022 14:50

Til: [protected]@sixt.com

Emne: VS: Your SIXT reservation [protected] on 07/24/2022, London/Hilton Park Lane

I have learned that the car we rented during our holiday is hugely overpriced. Friends on holiday renting from Europecar similar type of car class, and other customers at the counter where we rented tie car in Victoria Station, said we should complain.

We have been in contact with the Danish Branch of SIXT who directed us to you/this e-mail.

I have been on your website today and found several cars, same class as we rented for around DKR. 5.000,-

I would like to see a full invoice of the costs, including all the insurance and taxes of the car we rented. It is not available anymore after the rent is ended.

We will place a complaint with you if we, after investigating further find, that we have been cheated or Sixth have made a mistake.

In addition we had very bad experience with the employee at the counter at the Victoria Station in London. He tried to sell us an even more expensive car, claiming that our suitcases would not fit into the car, which they did. He also did not manage to explain in clear language what the insurances covered and which ones we needed. Even though our English is not perfect, I believe we manage to understand even more technical stuff, but his explanation was messy, and we ended up accepting insurance we might not have needed. We still do not know.

We are looking forward to hearing from you in short notice.

Kind regards

Lis Eriksen

---------- Videresendt mail ---------

Fra: SIXT

Dato: lør. 25. jun. 2022 kl. 10.29

Emne: Your SIXT reservation [protected] on 07/24/2022, London/Hilton Park Lane

Til:

Please do not reply to this email. If you have any questions, please contact [protected]@sixt.dk

CONFIRMATION RESERVATION NUMBER: [protected]

SECURITY CODE: 6c6a9ea638

Hello Jesper Havn Eriksen,

Congrats - your reservation was successful! Great choice!

Renault Captur (2 wheel drive), Peugeot 2008, or similar (CFMR)

A specific make and model is not guaranteed.

Pickup

LONDON/HILTON PARK LANE

22 Park Lane

London, W1K 1BE, GB



Jul 24 08:00

2022 | Sun AM



DIRECTIONS | OPENING HOURS

Return

LONDON STANSTED AIRPORT

Coopers End Road

Stansted, CM24 1SJ, GB

Jul 30 12:00

2022 | Sat PM

DIRECTIONS | OPENING HOURS

Rental price, included extras, fees and protection

Expected rental price (incl. taxes)

£ 1159.94

The rental price includes below listed extras, fees and protection as well as other discounts.

ADJUST OR CANCEL YOUR BOOKING

EXTRAS & FEES

Includes unlimited free miles



Congestion Charge (first rental day)

Receipt by mail

One-Way Fee

Registration Fee / Road Tax

PROTECTION

Third party insurance

Protect your self from the cost of damage or theft

Currently you do not have any protection added to your booking. In case of accidental damage or theft, you are liable up to the whole vehicle value. But don‘t worry – you can easily add protection.

ADD NOW

Important notes:

• You can review and download your reservation confirmation incl. a detailled price overview here.

• Terms and Conditions and rental information of the pick-up country apply.

• You can pick your rental up within 60 minutes of the time you reserved, subject to opening hours.

• There might be administrative handling costs in case of traffic offenses or damages.

• If you return the vehicle without a full tank, you will be charged for each liter of fuel missing, plus a service fee. Charges change regularly and are listed at our branches.

• Your invoice will be generated in the local currency of the pick-up country. Due to currency fluctuations, the prices in your currency may vary. However, the price in the local currency of the pick-up country is binding

• For UK residents and/or UK driving licence holders only: Please refer to our Rental Information about proof of address and DVLA Code requirements before you pick up the vehicle.

Additional questions? Visit our FAQs!

You will find information about branches, vehicles, rental guidelines or anything related to your rental.

WE LOOK FORWARD TO SEEING YOU!

Your SIXT Team

We value your opinion!

Tell us about your booking experience and help us to improve our booking process!

Give feedback now

www.sixt.global

Sixt Rent A Car Ltd. Sixt House, 5 Langley QuayWaterside Drive, LangleySlough, SL3 6EY

Contact

Imprint

Privacy Policy

Hi there,

I rented a car from Sixt in May 22 and they had overcharged me in the rental due to an upgrade.

They had refunded me an amount but it is incorrect and still short of. I had done calculations which they agreed which till now still have not refunded me. Below is my calculation and the documents I had provided to them.

I started to send them the discrepancies since 6th June and till date is more than 2 months. Sixt had been assuring they had refunded but provide no proof.

After the refund of Eur 398.72, Sixt still has to credit me back Eur 245.24 to close up this issue. Below is the summary again.

1. “UOB CC XXXX-XXXX-XXXX-XXXX - May Statement” showing Sixt charging me Eur 643.96

2. “UOB CC XXXX-XXXX-XXXX-XXXX - June Statement” showing Sixt charging me Eur 1,129.57

3. “Latest transaction after last Statement - CC_TXN_History_[protected]” showing Sixt credit me Eur 398.72

Indeed my statement of Eur 730.85 that was initially there is no longer there. Thus I made another summary as below. So right now, Sixt has to credit me back Eur 245.24 to close up this issue.

Date Invoice reference Amount (Eur) Comments

26-Apr 643.96 This is based on internet booking

27-May 1,129.57 This is based on all charges for upgrade.

17-Jun 0 Eur 730.85 was charged and released subsequently

20-Jun -398.72 Credit back from Sixt



Total 1374.81

...

My husband & I rented from this company for the 1st time & will be our last. While on vacation in Washington DC, as we return home we received a email saying there was damage to the rental and we owe over $500 in damages, here is my issue the person that handed us the keys never did a walk off on the rental with us, advised us there hours of operation, & that we could drop the rental off & leave the keys in a drop box after hours. As we did once we return the rental, we didn't see any damages. Upon arriving home we received a letter for damages, here is my issue I went on BBB & this company has over 1065 complaints on this same matter & issue, so this leave me to believe I'm not the only one that has a issue with this company I wouldn't advise anyone to rent from this company. Also I suggest you file a complaint on the Better Business Bureau the more complaints, the better chance we have in this place being investigated.

July 28, 2022

Sixt Rent a Car LLC

PO Box 8188

Fort Lauderdale, FL 33310

United States

RE: RESERVATION #: [protected]



To Whom It May Concern,

We recently rented a car at the Douglas International Airport, North Carolina at the Sixt Location. We had made prior arrangements with a confirmation number for the car rental in Charlotte. We have been renting from Sixt for approximately 2 years and this time around we had a terrible experience that has left us angry and disappointed in your company. We feel that corporate should be aware of the lack of professionalism, pride, and discrimination this branch displayed.

We arrived with our reservation and unfortunately, I did not have the credit card I used to hold the reservation on my person so the attendant helping us said she needed to cancel the reservation and book another. I had asked her if we would be getting the same rate for the vehicle since I had prepaid and reserved. We had reserved a Nissan Sentra, Kia Forte or similar for the time we were staying in Charlotte. She said she would try but her inventory was short, and she had a minivan available. We said we did not want the minivan and booked it on our reservation anyway. After a brief discussion she said that was all that was available. We had no choice but to accept it. We went ahead to get into the minivan, and it was dirty and had dings, scratches and really in terrible shape and most importantly it had not been thoroughly cleaned. We went back to our attendant, who was now collaborating with another client, and told her the car was unacceptable. We asked the attendant to change the reservation and she said she had no other cars. As we were talking a new Volve had been brought up from being cleaned and two other cars that were more expensive were brought up and in the lot. I had asked the attendant about the Volve, and the other cars and she said the tags had expired. When I asked her what that meant she could not explain and then went ahead to give the car to another client that was now at her window. When I asked her about it, she would no longer speak to us, and she got the manager to manage the situation. The manager coming into the situation was trying but her level of frustration was hi as well since her cleaning attendants were not doing their jobs, of cleaning the cars thoroughly. She called the cleaning crew department to bring up another car. After waiting for 20 minutes he was able to find a Toyota Camry. The Camry was damaged, but she also did not offer any other alternatives to rent so we had no choice.

We have never been treated so unfairly. The car that was given to the other family should have been offered to us, but we were never asked if we wanted to upgrade to another car. No options were ever given.

We felt discriminated against, and we have never felt that way in our lives. I am so disappointed at the Charlotte Branch of Sixt that I cannot believe they would treat paying customers in that manner.

Our original fee for renting was to be $303.34 and our final bill was $480.48.

We would like to discuss this matter. We can be reach via email. We hope this behavior is addressed with the right individuals because I would not want another client to endure the discrimination we had to.

We would like a refund for the difference of what was originally quoted to us. We are not looking for full compensation, but we are looking to see the issues brought to your attention handled to protect human dignity and courtesy. We hope that this branch of Sixt addresses this matter expeditiously and professionally.

Thank you in advance.

Sincerely,

Christine Blume

[protected]

I had reserved a car rental from Expedia for a family vacation to Disney in November 2018. Three days before the vacation, my son in law was in a terrible boating accident and had to have 55 staples put in his leg. Needless to say, we had to cancel the vacation. I called Expedia and told them about the accident and they said even though I was out of the cancellation policy to cancel, they would make an exception due to the emergency situation. The next month the $892.00 charge showed up on my credit card. I called Expedia and they said they booked it through a company called "Sixt Car Rental" I have been going back and forth for almost 2 years now trying to get my money back. I even have the name of the representative I spoke with to cancel my reservation and the time. No one will take responsibility and they won't give me my money back, even though they said they would. If I had known it was going to be such a problem, I would have given the car to the other family who was going to go with us. Now no one got the car and Expedia and Sixt kept the money!

Denise

I have rented an Opel Corsa in the Sixt Marseille/France branch RENTAL AGREEMENT ([protected]).

First, although I requested someone to come with me and do a pre-check of all the car damages, the attendances said they were all busy and that any previous damages were already included in their system online.

I checked the car outside (which due to the sunny day and reflexes, some damages might not have been seen. I am also not a specialist, that's why I requested support from Sixt team, which I didn't get)

Upon return of the vehicle (Marseille Airport), the attendant didnt complain of any damage. Only after 2 weeks I receive a report charging me for damages that I AM NOT RESPONSIBLE FOR.

The damage in the report could be of any car, nothing proves this is the car I have rented.

As I understand, and reading many other complaints online, that Sixt is known for doing such things and its very hard to prove otherwise, I am willing to cover the damages Sixt claims I made.

But not only they are being malicious, but also charging an abusive price for the repair (1.254,25 Euros).

Quoting online using the same information and pictures Sixt has sent me, I got 5 different quotations with an average of 241.26 EUR. Therefore, this is the amount I am willing to pay (241.26 EUR)

I hope I have now been able to give you a better understanding of the facts of the matter and of my approach and my position with the explanations given.

Thank you for your support!

Artur

+[protected]

Hello

I am trying to contact the Customer Services to arrange the payment for a deposit for my colleague but there is no telephone line available. It is advising to contact through email. I have submitted a request for someone to contact me and no one has contacted me. I need to pay the deposit otherwise my colleagues car will be contacted. He requires this car as he is flying back to Ireland tomorrow.

Reservation Number [protected]

Very poor customer service. Can someone please contact me on [protected]

sara.[protected]@wuerth.ie

Thanks,

Sara

Invoice [protected] (ALSO SENT AFTER CANCELLATION REPEATEDLY CONFIRMING BOOKING)

Cancellation Confirmation: [protected] for Adam Burns

Booking was made ONLINE. I would like to speak and deal with a responsible, human being with the authority to resolve my issue.

Cancellation was made approximately 24hrs after booking and 5-6days and 3-4working days in advance.

I have not used any of your services or product and do joy expect to be charged anything further to cancellation while NEVER being disclosed on any invoice or cancellation and has NEVER happened before.

I expect cooperation and understanding because so fsr I am the only human element involved.

I would like for someone to take responsibility accountability and some ownership in understanding this basic situation. No one has lost anything other than me.

I have not used a product or service.

I expect better cooperation and level of professionalism and resolution having been repeatedly "teased if joy harassed with with bombardment of emails repeatedly telling me confirmation when Alresford recieved confirmation of CANCELLATION.

This is disgusting. below standard. not acceptable and wholly unacceptable unaccountable irresponsible and bothering on LEGAL EXTORTION

WHERE IS MY MONEY

I originally rented an estate car from the US with pickup in Paris CDG for a 308 Estate (reservation [protected]). Upon our arrival there had no 308 Estate and they told us to upgrade to a 5008 SUV for an additional 450 euros but while taking delivery of the 5008 SUV we noticed that the right side was damaged (obvious accident) which required repairs so we asked for a replacement vehicle which they did not have so they gave us a Citroen DS7 which was smaller telling us that we could call Sixt to change the vehicle). so we had to lower one side of the back seat to fit the luggage and my 4 years old daughter was seating on the other side with suitcases next to her. I called numerous time to try to find a vehicle replacement and talked numerous time to customer service to try to get this issue resolved in vain. I returned the car at the end of my rental agreement and I am trying to get my 450 euros upgrade fee reimbursed since the car provided was not what I paid for. I paid for a car with a bigger boot not a premium car with the same cargo space than the estate that I originally rented. I am continuing calling but this shows that SIXT has completely dropped their customer service focus... I am still trying to resolve this issue and get my 480 euros reimbursed

#[protected] I'm Wai Chan Rent a car by rentalscar.com on June13-18 Paid $579.85. On the day June13 pickup the car at Lesvages airport and pay for the insurance & refull Gas $70.I retun the car on June18, 2PM.But Sixt charge my Bill is $1.173.36. I hope is your guys make a mistake and return the over charge to me.

sincerely Wai Chan

Phone( [protected]

We rented a Reno capture on the website and when we arrived at the place to receive the vehicle, I was told that the vehicle we had chosen on the website was not available and that they offered us a different one and without informing us that this vehicle did not have a sat ship and had some marks that had been made by other drivers. When we arrived on a trip from England to Portugal it was 11pm and we only managed to have the car in hand at 11:15pm, we tried to film the car at that time of night but we were unable to film the wheels as it should be so much and so much so that in our filming unfortunately the aforementioned circle was not filmed, by our misfortune.

We were sent an email saying that they were going to charge us €166+€35 in fees, but in addition to this amount I was charged another £64 on the 21st of June without any explanation.

I sent emails asking why and I didn't get any response.

This representative company in Portugal is charging us for the entire risk and for something else that we don't know what because in fact we had no explanation.

What is actually happening here is that the company is taking advantage of us and is charging us for damages we didn't do. The vehicle did not have a sat ship and had several risks. I want confirmation of everything because we have a video in our possession that will be delivered to headquarters.

I hereby request that I be refunded the amount unduly charged of £173.50 withdrawn on the 5th of July, plus the £64 withdrawn on the 21st of June 2022.

This company is a disgrace for wanting to take advantage of us. After 14 days you are withdrawing money from my account improperly.

I will tell the company's headquarters, in a letter, complaint letter, registered because that is not allowed!

I would also like to mention that on the day of delivery, the gentleman who received the amount stressed to us that what he saw there of damage that he had not seen before on the vehicle was just the scratch on the wheel and that there was nothing else to point out, which we also do not agree because neither of us, the two conductors, Hermenegildo Bohema and Fernanda Soares, were guilty of this damage!

We have the video in our possession where it shows all the damage to the vehicle before delivery, that dark night and almost without light when they imposed a vehicle that we had chosen. When the customer chooses the vehicle he wants on the site, it must be available and the features presented must not be lacking as much as the sat ship. What we found ourselves lost, on the way to Quinta do Conde where we were going to stay.

I would like to ask you kindly if you can resolve this issue as we are not guilty and they are charging us without providing clarification and with a wrong proofs.

We are looking forward to hearing from you soon.

Yours sincerely

Fernanda Soares and Hermenegildo Das Neves Bohema.

I rented a car from Sixt in Rome at the train station. I rented a VW Golf - a small car. I was told that the car that I was supposed to get burned, so I needed to have another car - of course it was a larger VW t-roc and was more expensive, but I needed it for a month so I would get a special price - which was fine, I let myself get suckered into this ploy. I then found out that the insurance maximum damage payment was 1000 EUR - not per incident but per zone on the car. There are 8 zones on the car so your if you damage more than one zone - the 1000 EUR is multiplied that amount. This I found rather distasteful and dishonest.

The total charge for the car with insurance was 900 EUR.

But this was not the problem.

After 10 days with the big t-roc, I brought the car back because it was just too large to use in the tiny village where we stayed for the month. I could not get it down the street to our parking spot, I had to park it in the municipal parking lot. My fault, I should have thought about this before I took the larger car.

I contacted Sixt and let them know that I needed to go to a smaller car and would swap out the t-Roc. This we did at Rome train station where we got first car. We got a small little car which was a great deal cheaper per day.

I was told that my rental contract for the 30 days would be adjusted.

Instead, the rental contract was closed which meant for the first 10 days I paid almost 800 EUR (remember the maximum for the month was going to be just over 900 EUR). I did not find out that the contract had been closed until 3 days later when I received an email with the bill.

The bill for the smaller car came to 400 EUR - which is not bad since I increased the rental for a few extra days - no issues with this.

My problem is that instead of only pay 900 EUR for a month in a large premium car with insurance for two drivers, I ended up paying 1300 EUR for the month for the large and small car initially with two drivers insured but then with the small car only one driver insured.

I have repeatedly asked SIXT to please review and fix this discrepancy and I am told that the contract will be adjusted, but I have seen no adjustments. I have tried raising this issue to SIXT USA but they did not understand the problem.

I am now stuck at making this post to try to get this problem rectified.

Dear Sir/Madam: First, with all due respect, I am disgusted that it has come to this. I had a phone call from your minion Matteo on May 19, 2022 (attached). Matteo agreed to a certain compensation as well as elimination of all charges; as of July 1, 2022 I was still having to argue with my credit card to dispute a SECOND charge that American Express regards as fraudulent (since it was applied without my knowledge or signature).

The full story (in brief): Having rented a Sixt car from the web in the USA, we picked up the car at Palermo airport (PMO) on April 22. Not long into the ride (to Piazza Armarina on the other side of the island) it became apparent that the clutch functioned poorly. On April 24, it became much more obvious when that the car was defective when my husband, driving from a brief, mandated (Sunday) parking spot to our hotel, suddenly lost all ability to control the car, which stopped. The car would start, but would not move. He had to push it into a pseudo parking spot relatively far from the hotel and in fact briefly could not remember where he had left the car. We began to call Sixt (calls routed to Milan), filed a police report, and finally on Tuesday the 25th a tow truck came and relieved us of the broken (but not visibly damaged) vehicle. We called the emergency hotline to ask what we should do next, but received the message, due to "force majeure" the call could not be answered. Our agenda had been so disrupted by the three days it took Sixt to take the broken car off our hands (admittedly on one of the days (Sunday) the car was "lost" where it had ceased to function) that we had no alternative but to hire a taxi (110 euros) on our own to the nearest airport (Catania; CTA) and sadly left the island after a brief hotel stay. The rest of our trip (Siracusa, Agrigento...) was ruined, the money spent to secure the hotels in those cities was lost (non-refundable), and we had to pay again to get to Rome since we were leaving from CTA not PMO. We wrote to Mr. and Mr. Sixt, Matteo promised to refund our losses up to a point (that I found reasonable), but not only have been repaid for our taxi and hotel in CTA but American Express is still having to dispute the "fraudulent" (their word: I think it is true, they cancelled our card and sent us a new one) a full 6 weeks after the call from Matteo in Rostock, DE. John P. Case, MD

For the last 2 weeks I am trying to receive the following simple information: Does Slovenia offices supplying car rental with “vignette”? ( s.[protected]@yahoo.com)

Dear Sir or Madam,

I am writing to you again today Sunday the 26th of June as a follow up to my original letter sent on Wednesday the 22nd of June 2022 regarding a trip to Las Vegas on Monday the 6th of June 2022, this trip was to visit my very close friend of 28 years who was suffering from Cancer Mr. Robert Cameron in Summerlin Hospital who has since passed on Thursday the 9th of June 2022. As you can imagine losing a close friend has been tough on all my family as Bob was the grandpa to my two children Gianpaolo (10) and Francesca (12).

The reason I am writing to you is when I arrived in Las Vegas on Delta 419 on 06/06/22 at 9:19 a.m. I had a carry-on bag only and processed to the train and then the shuttle bus to your location in the rental car complex. I waited in line and spoke to a lady I believe her name was Janet I gave her my reservation number [protected] my driving license, Credit Card and my Insurance details she informed me that she was going to give me an upgrade to a brand new Camero convertible in yellow with only 280 mile on it. She asked me if I wanted to take out extra insurance and I agreed upon finishing the transaction. Janet informed me that she could not proceed as I was on the “Black List” I asked her what was that about and she said it’s in the system and I should call customer service to find out what was wrong.

I then asked her was I charged she replied “No” She was good enough to assist me and asked her friend at Thrifty next counter to the right to assist me with a car rental and even to match the rate, please see attached invoice from Thrifty clearly stating the time and date I was at the location which was now 10:29 a.m. on Monday the 06th of June, that night I called Expedia and explained I had been refused a vehicle and that I had to rent from Thrifty instead and they assured me of a refund in two to three days, Again I showed up with all intention of getting a car Sitx refused to provide me with a vehicle and I was forced to rent a vehicle from Thrifty at the same location at the both next to Sixt

On Thursday my friend Bob passed away at 1:30 p.m. I was due to leave Las Vegas Thursday the 09th of June at 11:45. p. m on Delta 950, upon arriving home on Friday the 10th of June I have been receiving emails from Expedia stating that they are still working on my refund, this has been going on now for twelve days Expedia has stated to me that the charge of $215.35 was charged by you and they cannot return my funds for the rental stating that Sixt said I was a “No Show” this is in fact not true please see thrifty Car Rental agreement which is the booth next to Sixt in Las Vegas.

After speaking with a rep on the phone from Sixt I informed them and gave them the email address [protected]@sixt.com and that all they need to do is to send an email request to you Expedia and that Sixt will give them an authorization code and I can get my refund. This simple request has been ignored and I do not understand why two large companies cannot interact I also do not understand why Expedia is saying that “You” Sixt are holding my funds? When to me it is clear they charged my credit card.

I would most appreciate your assistance at this troubling time to clear up and clarify that you turned me down for the rental of a car and that I was in fact present and ready to collect my vehicle from you at 10:15 a. m on the Morning of Monday the 06th of June 2022.

Your assistance and understanding in this matter would be greatly appreciated.

Respectfully

Romano Guttadauro

10491 Fishpond Court

Wellington

Florida 33414.

Cell [protected]

We picked up our rental car on June 2 in Dublin. It was a manual transmission, which I drive often. Within 24 hours the clutch went out and we were along side the road just south of Cork. They towed the car back to Cork and sent us a taxi, which I had to pay for.

A day and a half later the second car had a flat tire. I paid for roadside service, but when we called they said we needed to change it and we would need to drive on the small tire until Tuesday because of the bank holiday. They gave me a place to go and get tire fixed. When we went to the tire place, they said both front tires were bald and should not have been driven. They called and managed to get those tires paid for.

We spent at least a day and a half of our holiday dealing with rental car issues.

On June 30th, I received a bill for 837 Euros and a claim that the clutch was our fault. The mechanic who fixed our tires and my mechanic at home both stated clutches do not go out in 24 hours with normal driving. I have filed a complaint with ECRCS.

I recently rented from Argus / sixt in dublin

IE797103270

I will give u a brief description of the experience.

Drove the renault clio out of dublin airport and soon realised there was an issue with the steering … it was pulling hard to the left

Onto the freeway and as I accelerated there was violent intermittent steering wheel shake. I managed to get to Mayo and checked in Hotel … next day was a quiet day and no driving. Got in car following day and it was the same … I called sixt and they sent a chap to try to fix it … we tested it. Together on the car park and he could see there was an inbalance … so he took it for a drive … he returned and told me in needed urgent repair and not to drive it any long distance - and I would get a call … he was about to leave and a lady called me.. she told me thw mechanic had suggested it needed minor work - I had heard there entire conversation and minor was not in it! Mechanic was still there so I asked him again whilst on the phone to sixt and he said it needed urgent repair … she tried to get me to drive it to a garage - I explained that I was on vacation and I needed a rental car available and I was not prepared to drive it - that was her job not mine …!

I agreed to let them take it for repair … they picked it up on a loader and returned it that evening “fixed” it was slightly better but still shaking and it drove like a crab still. My wife was screaming at me to stop and we ended up with a compromised vacation

Finally got this disaster of a car back to dublin and dropped it off.. o told the sixt guy “please do not let this car go out again - it is a danger” his reply was based on what I may have done to it - but when I explained he just said “reault clio - they are rubbish - always the same” not really what I wanted to hear ….

I have been renting holiday vehicles for over 30 years and this was so far the worst ever experience - just want to forget it …

Obviously I will never rent from

Sixt again globally but I just want you to know as I feel it is my duty

I did fill in the online review but no reply from u on that… I lost 1/2 a day car use and 5 days of danger

I rented a Sixt car from the Expedia site . I was going to pick the car up in Miami and return it to Tampa after a cruise with my sister. She got Covid for which we have documentation and had to cancel the cruise. I then had to cancel the car which I had reserved and rebook through Tampa. When I called, Expedia told me that Sixt was going to charge me a $50 penalty for canceling.

THIS IS NOT RIGHT!

I canceled over a week in advance.

My confirmation number was [protected]

Expedia itinerary: [protected]

I have been a sixt user ([protected]) and have had the account for years and I am extremely disappointed with this policy.

There was NO notice on the contract that said anything about a cancellation penalty of $50 unless it was 24 hours before pick-up.

I made this cancellation a week before pick up.

I rented a Skoda Octavia 191D35524 from Shannon Airport on 15 June. The car had two front bald tyres. The dashboard shows oil & inspection pass due, wouldn’t stop until we added oil 16 June. The left front tyre had punctured and we changed the tyre ourselves. Sixt suggested that we call back Connoles Garage back to change the two front tyres. We paid Connole’s directly for the tyres. I noticed that the brake pads were dangerous low. Connole’s Garage towed the the car on 21 June @ 12PM & back 9:20pm that day. We couldn’t use the car from 17-21 June.

Rented a car for vacation abroad. Cancelled trip. Turns out Sixt has written themselves a generous 25-30% cancellation fee in the small print if you put money down.

After you try to cancel, they inform you that you could have reserved the car without payment and cancelled with no penalty. Never apparent in the rental process.

A request for a refund with cancellation is met with “you should have known better” language.

This ended up costing us over $500 for their company doing nothing.