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Shoprite Checkers
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Shoprite Checkers
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306 complaints
21 resolved 285 unresolved
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M
1:29 am
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Good day, Thank you for you feedback but this is not professional both of you is like you don’t know you jobs. First check the e-mail that was sent Thabo to you, he was already blaming us before he can sent the product to be check. Were is the report from you technician that show that we abuse the stove and how many product was sent back bec with the...

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D
9:05 am

Shoprite Checkers - service

Good day, I called the Gateway Checkers, Umhlanga, store on saturday and spoke to manager, Perry. I asked him about a list of goods that I needed the price for. First he said to me that he is not allowed to do that..I then asked him on whose instructions he said it was checkers rules...Is that correct? I then said to him that I would lodge a formal complaint..Perry then said that he would do that for me only on monday - (would call me promptly on monday at 10 am, I'm still waiting?) not on saturday as he is very busy.

This is not the first time this happened ...last time he promised to call and never did. We buy every month over a thousand rands worth of groceries for my pensioned mother, who likes to keep her brain active by being in control of how she budgets her money . Hence the reason for her wanting to know how much items cost? Surely this can be easily done on your dummy till to check for prices?

Service excellence is tantamount to customer satisfaction especially to the elderly people who have to rely on others to do the buying for them.

I invite your indulgence and look forward to hearing from you?

Kind regards

D.Bekker
0799126518

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J
12:36 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My Jeniffer mashabane, on 27/0/2017 I went to ShopRite dawn park to buy ottimo kettle, I was R149.95 on the shelf but when they scanned it, it scanned R179.95, I took a packer to the shelf, she took the price and showed it to the store manager by the name of Ntokozo Mbele, he kept on arguing with me that it was not their fault but customers fault that...

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T
6:36 am

Shoprite Checkers - warranty rejected after 1 month usage!!!

Hi, I am Itumeleng Freetz and bought an Essential stove last on 1-07-2017 at Eloff Street and the stove worked for a month. I returned this to Shoprite in Kagiso 0n 18/08/2017 and the lady by the name Rosemary rejected my claim and said the stove wasn't looking "OK" due to dark plates. This rosemary came shouting from their top floor and so unprofessional and uneducated, telling me the stove is not a claim. i want a refund or exchange.

Contact me on 074 2993745; E-mail [email protected]

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Update by Tumi Freetz
Nov 17, 2017 6:47 am

Nothing so far! Shoprite needs to Educate its Employees way better especially when it comes to Consumer Rights, Your Employees are clueless. I STILL WANT MY EXCHANGE OR REFUND!

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M
8:50 am
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Todate 9 August and still no response from Checkers Forrest Hill. This happened on Thursday 27th July approx. 2:30 in the afternoon, we went to your Checkers branch at Forrest Hill. What Cheese promotion! Upon arriving in the half empty Checkers, we proceeded to the cheese where you have a special on buy one and get one small one 230g free. After not...

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M
7:46 am

Shoprite Checkers - bad service

I'm so angry at the moment, I bought mince meat and vors and other staff in limpopo bochum shoprite when I get home there's no mince meat and vors in my plastics, I guess the till packer mixed my grocery with the other lady who was in front of me, when I called the office, they checked with the cashier and after they told me that there is no vors and mince and they told me there's nothing they can do, so now I'm not going to cook because if them and they don't care...please tell what I should do

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M
12:57 am
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This review was chosen algorithmically as the most valued customer feedback.

Can you kindly teach your stuff customer service especially in the township area’s. Your employees treat us and talk to us like we don't know our rights. I was at Shoprite ( Thokoza-Khumalo street) on Friday morning, purchased some items there, went to the till and asked the cashier (Sonto), there were three ladies standing around. So I asked Sonto...

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N
8:02 am
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Good day My name is Nobuhle I will like to complain yesterday on the 18 July 2017 around about 6:30 pm, I went to Shoprite Checkers. At Chrisani mall in Vosloorus. I went to buy a baby formula for my bay, a Simililec formula 2. They keep me waiting for about 30 minutes then they told me that they don't have a price for the formula. And even when they ask...

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Q
4:45 am

Shoprite Checkers - falsely accused of stealing facial wipes

On the 11th of july 2017 I was falsely accused of stealing facial wipes by the security at shoprite store, he then shouted and swearing saying (Angombuza ezakheni uyabophana yena akadlali) at me infront of everyone and then he locked me at the backroom of the store for an hour until they decided to reverse the cameras after that they found out that I did not came near that section. The thing is he never apologised to me. Today I decided to report him to store manager but she took security's side. I feel so humiliated and disrespected about this matter and I hope you will make a follow up about this issue.

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K
2:04 am

Shoprite Checkers - no returns, even though item is on warranty

in December I bought a stove at shoprite (Tembokwezi ) in Mandalay, from last week it was not working properly, everytime i plug it, power tripped, so i returned it because its still on Warranty. The Manager by the Name of Kenneth Mafa Refused, stating that It is working on the shoprite Power, I meant how does one compare household power with that of Retail Shop. He was Very Rude !

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M
4:29 pm
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Shoprite Checkers - pork meat

My name is Tebogo Andrew Mtuedwa I am very unhappy to see how this store discriminate against its customers my question to the manager of this store is do you assume that the only people buying there are Muslims? why not everyone is catered at this store couple of days I went to the store to buy me pork meat but there was none and is not just to say is finished they don't sell it at all but you find 2-3 fridge shelves filled with hallal meat. I might be wrong and I will apologize if I am what I saw is pure discrimination against customers, we have Shoprite at Charlesville, gugulethu and Lansdowne they all sell pork WHY NOT Athlone ?

kind regards
Andrew

0732138435

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K
10:23 am
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I bought a lucky star canned fish today and as I opened the can to cook it, some awful foul smell came from it like it was rotten or something... I checked the expiry date and it was bb year 2020... I ignored the smell and then added it to the pot, and ewwww the smell came out really worse... The canned fish was rotten period! Ya'll gonna get us sick!

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P
1:55 pm
Featured review
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I went to acornhoek shoprite store to buy dog food for my daughter's puppy and while paying for the food the manager was called to the till cause she was needed. She stared at me and finally told me that the reason she was staring is because she couldn't believe that I was buying food for a dog while there are people out there who needs food. She asked me...

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K
6:30 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

the incident happened on the 1st of June 2017 at the mafikeng shoprite supermarket. where by i attempted to purchase good of the amount of R499.38 but the cashier after swiping my eduloan card told me that the transaction could not go through, i left everything there and went to another supermarket, where i realized skome amount of money was missing from...

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1:34 am
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Featured review
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Good day my name is maphatsoe senyane cell no. 0826865561 email : [email protected] On sunday morning just around 10h00 I visited one of your liqour branches in aliwal north. I want to buy a bottle of wine for my family, to my suprise when I was about to pay the cashier said he's waiting for the manage who was apparently on the other side of the...

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E
3:09 am
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Shoprite Checkers - assault

Good Day

My name is Mrs Edwina Burt

I have a huge complaint with regards to one of your employees Mr. AE Cottage currently based at Shoprite liquor Blue Downs.

On Saturday 28th May 2017 @ 17:20 an incident accrued

Then liquor store usually close its doors when there are too much people inside giving everyone a chance to buy and get out then they are letting in only small groups at a time. Which is understandable because the shop space is so small.

Upon being 1st in the line I stood there for 30min waiting to be send it whilst Mr. AE Cottage let other people in even though I have been standing there for a while.
One guy come from behind to ask why he is doing that after he complaint he pushed the door open because this AE Cottage was unfair by letting people in only he knows

This guy that came from behind then went in and I followed because the door was now open then your employee (EA Cottage) pushed me against my breast and even when I asked him to please stop he continued pushing with his fists against my breasts.

This man not only touched but hurt my breast and I have witnesses people I don’t even know that even shouted at him asking why he is harassing me like that.

I went in and bought what I needed and upon me leaving I wanted to take a pic of his name badge since the casher refused to give me a pen to write down his name
Mr. AE Cottage grabbed me again assaulting me and said I am going nowhere I was extremely upset Firstly don’t any customer have the right to complain? secondly, I stole nothing I was a paid customer that was handled like a criminal kept behind closed doors. I was in tears because this man has no same to be so aggressive towards me and everyone in the store can see then I turned to the casher to ask why am I kept here if I did nothing wrong the casher replied that I must wait for the manager the manger came after 15minutes and I explained what had happened and he said I did not wrong they should let me go, I left the Shoprite liquor in tears.

Not only was I violated and assaulted by a man but I was treated as a criminal as well No one came to help what is this world coming to.

I am only sending this email today because my breast got swollen very bad afterwards and I am in a lot of pain.

I will be going to the doctor later today and If I don’t hear from you with regards to the above matter I will be laying a formal charge against FBS Security and Shoprite

With all the #MEN-ARE -TRASH going around on social media I don’t think anyone would hesitate to assist me in this matter

I will be awaiting on your response soon.

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D
10:26 am

Shoprite Checkers - customer service

In the Norwich, Ct store the manager was making a scene in front of everyone, I was embarrassed for the woman. The same naked headed black woman did the same thing to me. She acts if it is coming out of her paycheck. This woman had some spray sunscreen and the manager is holding up the bottle saying it is almost gone and for her to go get another bottle so she can feel the difference. That the bottle was almost empty. It is almost impossible to return something without a receipt, she embarrassed me also, My sister bought me some riccota to make lasagna for Easter but it was bad and I did t have my sister's card number or a receipt and she would not let me return it, embarrassing me in front of everyone so I just drop 15 miles to get the receipt and returned it to another store which was very courteous to me. This manager was so rude and obnoxious, she doesn't deserve to be a manager.

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May 24, 2017 10:38 am

Business or product name...

Shoprite
Shoprite Holdings Contacts & Information
Posted: May 24, 2017 by Debbie Martin Biekert
Customer service
Complaint Rating: 0 % with 0 votes
Contact information:
United States
Shoprite.com
In the Norwich, Ct store the manager was making a scene in front of everyone, I was embarrassed for this woman she was yelling at. The same bald headed black woman did the same thing to me. She acts if it is coming out of her paycheck. This woman had some spray sunscreen and the manager is holding up the bottle shouting at her, "it is almost gone and for her to go get another bottle so she can feel the difference. That the bottle was almost empty". It is almost impossible to return anything without a receipt, she embarrassed me also one day, My sister bought me some riccota to make lasagna for Easter but it was bad and I did t have my sister's card number or a receipt and she would not let me return it, embarrassing me in front of everyone so ran out and drove 15 miles to get the receipt and returned it to another store which was very courteous to me. This manager is so rude and obnoxious, she doesn't deserve to be in that position. The customer should not be badgered just for returning something with or without a receipt.

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A
2:15 am
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Shoprite Checkers - the disgusting leadership shown by shoprite golden highway manager dimple moonsaamy in lenasia south

i was withdrawing from that dirty store and while withdrawing the machine went offline without me noticing that the funds where already debited, the cashier alerted the store manager Dimple Moonsany an Indian lady that think that's her store who was all over the place pretending to be busy what has just happened without her even waiting for her cashier to finish her story she advised that she must do it again. it worked this time i left the store while walking to my car i noticed TWO SmSs notification notifying me of what just happened, i return to the shop barely 5 minutes after leaving i show the cashier who then call this rude to the core manager dimple who made it seem like its my fault which i felt disrespected, she showed no interest of my query at that time which made me think if is she qualified to manage such a store. she told me straight that theirs nothing that she can do i must get my bank statement which i need to pay for and my statement is monthly base which it will be available on the 25/05/2017. kindly look in to this and get back to me ill be going back hoping to get my cash which i worked hard for .Tshepo Masinga my contact number is 0826784183 or email me on [email protected]

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L
7:56 pm
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Shoprite Checkers - very uncomfortable temperature in store

No matter what type of day it is sunny, rainy or snowing, the store is so unbearable cold. Many customers that are going through the isles are shivering and stating how ridiculous this is that we have to rush through to get back in our cars to blast the heat and recover. Shoprite is the largest in brodheadsville and has the right idea with ceiling fans pushing the heat back down. I can't imagine how much the electric bill is . Sad that no body really seems to care about it. I know management states that there is nothing that they can do. I feel i can not be uncomfortable while shopping. Till something is done, i will go to shop rite.

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M
12:07 pm
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Shoprite Checkers - service

I went to Shoprite Phumulani mall, when I get to the point of sale I asked the cashier that can I withdraw R80, they told me ( with attitude ) that they don't have it and looked away as if I'm rubbish infront of them. I then asked them again hoping that they come up with a solution " I only have R80 in my card what should I do now? They just told me go to another till meaning I should go and que again, This whole thing didn't sit well with I went to the Manager and complain, Managers apologized and try to get a person who assist me, when I get to that lady I was told that I can't withdraw because the card I was using it's written Mr on it, I then explain that the card it's for my son he's a minor he's only 7 years old, I'm then the one who can get access to the card until he turn 16, then I was told that I can't be assisted.

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