Shoprite Checkers

Good day
I'd like to lay a complaint about the unprofessional workers of shoprite in yarona shopping center situated in kaalfointein (I believe it is called shoprite of ebony park).
Went there to make a query of you can be able to withdraw a cash send without id on thursday 19 november 2020 and was told by one of the workers that you can. Sent a couple of clients there and they were able to do the wwithdraw. My colleague even went there later on the day to verify the information and he was told the same thing. Friday morning I sent a client to do the same withdraw and was told he need an id, then I accompanied him to the shop and they did give him the money without id! Then I think to myself, that means they buy face, they only give people they want, and don't help others. Later in the afternoon same client, same withdraw, and was denied to make the withdraw and when I get there I then had a argument with the supervisor that insisted that the client needs and id while he staff were doing the same transaction for other clients without id. So she asked at the money market and that's when she go the information that clients actually can get money without id, so imagine a whole supervisor not knowing what her workers know! So unprofessional!

I was at Lusikisiki Plaza Shoprite and I was told that I can not purchase without a reward card which requires my identity number.
My complaint is:
1) Why do I have to disclose my identity number to purchase at Shoprite?
2) Is this inline with consumer act and also the constitution of the country?
3) Why are we not told before entering the store of such policy?
Please respond to my email, [protected]@gmail.com
[protected]

I think it was last week after 15th there was a special for wine 2 for r129 advertised I went and to pay waited in queue for 15 min got to the till then they told me they made a mistake and showed they have printed paper it was a printing mistake I waited unnecessary in a long queue for nothing... I asked why are you only keeping this at the till why dont u put it at the wine racks so the people can see before purchasing or queuing...
Today 20th black friday specials at shoprite liquor got there at 9h00 in morning just to find out one of the tavern customers bought the whole special nothing let... Why are they running specials if it is sold to tavern ain't it being catered for everyone... Why not 2 per customer... This is really unacceptable service really... Stop letting people and customers waist there time for such terrible service... I dont think that this is fair towards customers...
I there were alot of irate customers...
Im very unhappy 2nd time in one month...

On the 12/11/2020.
I had the worst service from a cashier. He refused me to buy liquor just because I don't have the discount card that he forced on me. He was very rude with me that if I don't have the card then I'm not allowed to buy anything from the shop. He was very proud to turn me back with my money and said I can go to next shop.
My question is.
1. Which law states that if you don't have (discount card) you not allowed to buy anything?
2. Why should cashier force me to take the card even when I told him I'm not interested?

I'm a very loyal client to shoprite but the treatment I got was very poor and I need feedback about the employee.

Abigail Rathete
[protected]@gmail.com

I'm unhappy customer contact number [protected], working as nurse in medical centre at cavadish glen centre same centre with checkers in glen marais kempton park gauteng, on the last week of october I went to checkers to buy a thirsti electrolyte fuel drink I found it expired date 09/09/2020 then I took it back and asked them to remove other drinks from the shelves then today I went there again and found the same item with the expired date of 09/09/2020 then I was so cross and show the managers that this thing is happening for a second time i'm not happy people will consume food poisoning then I myself removed them from the shelves and asked the packers to take them away, then I went back to work, not knowing that the checkers management will come to my work place and complain to my area manager that I was unprofessional and performing at their shop 😭😭😭😭 and I was given verbal warning, while I was trying to show them their medico legal hazard toward their customer's health, i'm health care worker 'the total health of my community is my first consideration'

Shoprite Tsakane Square in Ext 11 has cockroaches, flying cockroaches! We have filed a complain with them several times but nothing is being done. It's utterly disgusting to find cockroaches in your groceries. That shop has to do pest control urgently.

This store will never change. In fact it has become worse than what it was when I last visited.

Once a supervisor acts like they don't care when confronted by a dissatisfied customer then there is no hope for the store. At this point I can openly say the owner of the store has not invested well in their staff.

Madam Lerato shouting at the top of her voice calling on all staff members who want to pay before I can pay while I'm standing right in front of her. Right in front of bored and not interested supervisor Faith, who could only say assit the customer 1st. 3 pleasant staff for me in One store tops it up for me.

Prior to me being next to pay, madam from the butchery department decides to walk right past me and stand so close to the customer who was paying before me... No social distancing what so ever. I wish this store had cameras that could be replayed so someone with sound ethics can assist this store in improving their pathetic and appalling service being rendered to customers.

Right in front of bored and uninterested supervisor Faith, Lerato want to assist all the staff that needs to pay for their personal groceries and ignore the fact that a customer is standing right in front of her. Just to add icing to this rotten behavior, I walk up to Faith who confirmed to be a supervisor and asked her if she thinks the behavior portrayed by Lerato was good and with such a sleepy face, leaning on the counter while balancing her hands on her cheek and sounding half asleep answered... Thats why I asked her to help you. What a sore sight. After seeing such a store supervisor, the behavior portrayed by the staff made sense. Pathetic indeed.

2nd time I'm complaining about this store and the service is deteriorating... I Pity the store owner for having such ill mannerd employees who only work because they need the money and not because it's their passion. A different employee selection process needs to be drafted by shoprite... The employees chosen for this store are definitely not supposed to be in this line of work and it's the owner of the store who will face the disappointment.

Hallo Mariska / Checkers

Ek het op Donderdag 22 Oktober weer ʼn order op die app bestel en WEEREENS is dit dubbel afgetrek op my Woolworths krediet kaart. Ek het reeds vir Woolworths gekontak en soos per die vorige dubbel transaksie deur Checkers kan Woolworths niks doen nie JULLE moet dit krediteur.

Ek gee julle kans tot Maandag 26.10.2020 om 11vm om die geld terug in my rekening te hê of ek meld die aangeleentheid by die Nasionale Krediet Wet aan, aangesien Checkers dit nou ELKE keer doen en rente verdien op gesteelde geld.

My bestel nommer is [protected] die bedrag van R1013.06 moet by 26.10.2020 terug in my rekening wees.

Dankie

I bought one clover mixed berries juice at shoprite, Van Der Walt Street in pretoria when I get home and check till slip found out that I've been charged one item twice and there was no way I could go back I'm staying far from town.

On 02/10/2020 16:07 I purchased some goods at shoprite in tonkmeter springs, among these items there was a steering wheel cover, on the till this item could not scan but the price on the shelf is r59.99 but the supervisor said it is r69.99 I told her that it is r59.99 they ask if I want a refund and nuy it again I agreed and signed and purchased it again and to my suprise they did not change anything I was doind the same thing and I told the cashier thet the price there is r59.99 can I bring it and show you she did not answer me she gave an attitude and the same lady that I think is a supervisor came and "we have told u that this item is r69.99 do you want or not?" I bought it and left but the attitude and the service was too bad and disrespectful because when I asked for proper explanation another lady called another lady and said "come and talk to her because we speak the same language but we do not understand each other" all this was done with huge disrespect. My question was why is the price tag r59.99 and you are saying r69.99 where is this r10.00 more is coming from and I am still asking that. I have the picture of the item and the names of the people who served me on that day.

All our disabled people (specially with feet/foot and leg problems) on crutches, are annoyed because checkers have removed all shoes, linen, clothing and night attire from their stores. Checkers is the only shop with flat, comfortable, affordable shoes for disabled people. Where have these items been sent to?, to another shop, it would be appreciated if you can let up us know. Sms or whats your answer to [protected]. Thank you

I used the shoprite money send facility In Alexandra on the 25th of July 2020 to send money to my mother in Mpumalanga, kwaggafontein. When my sister in Mpumalanga went to go retrieve the money on the 27th on Monday she was told it had already been taken out. I have on numerous occasions contacted the company as a whole, I even came with the police to shoprite Alexandra hoping that this would help but all my efforts have not been successful. I was told head office doesn't allow security footage to be viewed nor do they know who or where the money was withdrawn. How is this possible when one has to use their ID and sign the money-out receipt? Now I'm in a goose chase with shoprite and haven't received proper feedback nor are they saying anything about returning my money. I have undertaken to write to hellopeter, the ombudsman and also will be taking the matter to court. Shoprite has failed on numerous occasions to come to my aid and get my money back to me. It is now Friday the 28th of August and no substantial effort from shoprite to rectify this. This I find to be very unprofessional and negligent towards me as the consumer

Sibongile Kheslina Motsime (Mrs)
[protected]@gmail.com

This afternoon at around 16:00 I was at Shoprite Kriel. There was only 3 cashiers to service customer's. It was very busy the ques was standing down there aisle's. They have 21 till points availible. When I asked them why there is just 3 cashiers assitting the customer's, I was told the other's are on lunch. I mean 16:00 and you send people on lunch? The shop closes at 18:00, why do you send your cashiers on lunch at that time of the day, when the shop closes at 18:00. They did not even care that the people are basically standing on top of each other, where is the social distancing? The cashiers are also not friendly and at times don't even greet you back. The store is also not very clean at times. There is a horrible smell coming from the back of the store. I think it is time that something be done about this store and staff.

Good day, I am contacting you on behalf of my domestic worker who was at your store earlier this week with her grand daughter. Her grand daughter was grabbed to the security room by the security guard upon exiting the store and had her t-shirt lifted up and she was being touched to determine whether she had stolen goods. I am outraged at the lack of dignity and emotional trauma this 12year old girl had to endure. She was humiliated in front of store customers and treated like a criminal when nothing was found on her. The store then wanted to give her a "power bank" as an apology. This is unacceptable and non-compliant on so many levels. Please revert to me regarding this.

on Sunday the 17 of may 2020
I had gone to checkers to buy a couple of household goods a couple walked in with their child (who for matter of interest wasn't wearing a mask., however nothing was mentioned to them by the security guard. I have lung and heart problems where I already have problems breathing and I am no heart medication. As my husband can't leave me alone because the medication I am on causes me to black out the security guard plain out refused to let me take my kids inside the shop however other clients permitted. To make matters worse after I had gone to explain to the manager he in front of other client shouted at me how I wore my mask. When even the person behind the till wasn't wearing one, not to mention other customers

I have no problem with rules however they should be enforced for everyone

I realize that this probably hasn't been an issue previous to COVID, but it's an issue now. Those like me w/ pre-exisiting conditions, just aren't so safe out in public. We've had to resort to ordering food online, whether it's for pick-up or delivery. *BTW, I have yet to find an open time slot for either service. And even if I could

1) I'm on SSI & the EBT program. Why can't I purchase food online, using
EBT? That means I have to send someone to go shopping for me, just so
they can use my EBT card "in-store". You don't realize how hard that is.
Lots of times, it means I go without.

2) No retailers are allowing EBT for online food purchases, whether it's for
pickup or delivery. I don't see the problem. If we can use it for in-store
purchases, why not online? Food costs can be charged on EBT & non
foods with cash/card, like delivery fees. Just like in-store.

3) Can you please change your policies to meet the needs created by
COVID?

Was in good spirit and wanted to buy some items before the corona virus shutdown. I started at the Shoprite liquor store and bought myself a nice expensive whiskey bottle to celebrate my birthday on the coming Saturday, put it in a shoprite plastic bag and proceeded to the shoprite supermarket within the complex right next door. Went to the parcel desk as I was not allowed to take my parcel in to the shop. The ladies at the parcel desk refused to take my parcel for safe keeping citing that alcohol is not allowed to be taken in for safekeeping and that it was what management told them to do without explanation. I found it odd. Hence I'm enquiring from you what the reason is for such a rule.

Please respond

Good day
This is Njabulo Mchunu my email address is [protected]@gmail.com. on the
08/03/2020 time was 18:34:59 I was helped by DUDU MAHTSHINTSLU, its might be a small case to you as a company but to me its big issue. First of all the lady gave me attitude i ignore that, when i pay i just gave her R700 then she gave me a change of R 27.90 instead of R 77.90 i did check same time because of her attitud i was just rushing to go by that time, When i got home i realised that she robbed me with R50 and their slip shows that i paid with my card. okay today am off where i work i went to the store to explain my problem to the manager she didnt help she told me that i have to wait for the person that was assisting me by that time shes off nothing she can do without her she cant give me her money as a manager do you think that was necessary ? to me am aslo worried which card was used how many customers having a same problem i even explain that am not sayimg around what i need is my R50 they said they cant give me my money i asked to check their cameras they said till number 9 dont have a camera so i want someone who can assist because your is underming people and i wont go back to explain myself again please assist. Am not staying around meadowlands. please i need your help.

On Friday 6th March 2020, I Omphile Sepipi got robbed at Shoprite stores. A lady approached me asking where to get camping chairs, I then directed her where to go get the chairs which were on the other side. I had my purse(which had R2330) and cellphone(Samsung J5 Prime) in my hand. When I reached out to take the camping chair for her, when I was ready to give her the camping chair I realised my purse and cellphone were missing.

I ran towards the security guard, the first guard referred me to the second guard. That's when the second one when went into the CCTV room to request the HEAD of Security to do a search as per protocol. The Head of Security then refused to do a search. She then went on to ask why I was crying, I told her I got robbed in the store then she went on to ask what would crying bring out of the situation. Then my friend who was accompanying me tried to explain to her what happened as I was too emotional and all over the place then the Head of Security told my friend to keep quiet as she wasn't talking to her.

Then she asked me to tell her at which door I entered and to trace all my steps in the store, then she went into a CCTV room when she came back she requested I call a policewoman who was in the shop buying. Then she told my friend that she saw the lady who robbed me on the CCTV footage. When I came back from calling the police woman she then instructed us to go open a case at SAPS.

At the police station we opened a case and were told to wait for a case number they would send it on my mom's phone. We went back to the shop and the Head of Security told us to wait for a case number, that's when they would show us CCTV footage.

Now my problem is this is a norm at Shoprite stores in Brits North West. People get robbed on a daily inside the stores and nothing is being done about this. I have bills to pay with that money. Had the security closed the doors at the time I requested, the lady wouldn't have gotten out of the shop. All I want is for Shoprite to return my money.

Please contact me on :[protected](my friend's phone)
[protected] (my mom's)