SUBMIT A COMPLAINT

Safeway Customer Service

1
Complaints743
Pending0
Resolved4

Safeway, Inc.

Customer Support Center, M.S. 10501 P.O. Box 29093
Phoenix
Arizona
United States - 85038

Customer Support Phone Numbers

+1 877 723 3929(Retail Store / Corporate) 30 20
+1 877 505 4040(Grocery Delivery) 10 10
M.B. Skagg’s value vision still drives Safeway, though on a dramatically larger scale. In January 2015, our parent company, AB Acquisition LLC, and Safeway completed a merger that created one of the largest food and drug retailers in the country, with over 2,200 stores in 33 states and the District of Columbia, and employing approximately 265,000 people. With Safeway stores in 19 states, our Safeway teams are proud to carry on the tradition that M.B. Skaggs began nearly 100 years ago in that small Idaho town.

All of our stores were founded around the philosophy of offering customers the products they wanted to buy at a fair price, with lots of tender, loving care. We still open our doors every day today with that in mind, and because of it, we run really great stores.
Plus

Safeway Complaints & Reviews

Safeway / service

Ma
Jun 24, 2019

On June 22, 2019, at approximately 11:30 pm I went to the Safeway - Bernardo Store in Sunnyvale, California. This is the store close to where I live in Sunnyvale. I have been a loyal customer and spend a lot of money every week at this store. I usually pay with my Stanford Federal Credit...

Safeway / service

Le
Jun 22, 2019

I went to Kaneohe Safeway on June 22, 2019 at 12:25am. At first I told my kids to go and get 2 sub sandwiches from the deli the lady that was working told my kids we have NO MORE! And I can't go in the back to make it for you.. she then said come back tomorrow. I then came inside and asked...

Safeway / mc cormicks vanilla bean

Jo
Jun 17, 2019

I purchased Vanilla bean for baking and when I went home noticed the lid was cracked and seal Broken when I tried to return the item that was damaged and tampered with I was refused by Mike a young man who claimed to be the only manager around today. He stated the item was to much price...

Safeway / rude unacceptable employee

Cr
Jun 17, 2019

I live in Chelan, Wa. A popular tourist destination, on Lake Chelan. I am a 64 year business owner with a very positive attitude. I shop at the local Safeway 6-7 times a week and have a good rapport with the store employees especially "Kelley" in customer service. So on Saturday late...

Safeway / delivery driver

Je
Jun 15, 2019

I was like to file a complaint regarding one of the delivery drivers. On Saturday, June 15th 2:12pm the man driving one of your delivery trucks tried to drive me off the road. He also was tailgating me and mouthing for me to pull over. He was very hostile. The licenses plate was Washington...

Safeway / begging for donations using guilt tactics

Ma
Jun 15, 2019

Our DC Safeway on Georgia ave asks you to donate $ for the homeless, or kids bs constantly! You have no clue where the $ is going and when you say "not interested" the cashier is immediately cold and rude! Safeway you should not be turning your miminum wage/or close cashiers into beggars!...

Safeway / store brand ice cream

Ta
Jun 13, 2019

Why did you change the recipe I loves your icecream only store rand in town I liked and you changed it its nasty now so. Thanks. Alot safeway that was one of the reasons I shopp3d. At your. Store so. I gu uess. I can move on now but again thanks for. Making shit flavored icecream I...

Safeway / fairlife milk products

Ja
Jun 06, 2019

After an investigation by the Newton County Sheriff's office began on animal cruelty Suspicions at fair Oaks, I'm shocked and disappointed to find that Fairlife dairy products are sold in Safeway stores. Multiple news outlets have reported the gross mistreatment of cows at these dairy...

Safeway / waiting in line

Br
Jun 05, 2019

I was at the store yesterday at about 5 PM to buy a bottle of pop but I left. There were about 30 people waiting in the self serve aisle and a dozen each at three open check-outs. I complained to the Manager but all he said is "what can I do?" I understand he was overwhelmed but he has to...

Safeway / unethical behavior

Di
Jun 03, 2019

Although majority of Safeway employees are hardworking individual the store located at ''9620 28th Ave SW, Seattle, WA 98126'' overnight stocker I believe he is of ''Mix Race'' and ''iam a white guy(Writing this complaint) and I seen how this guy(another customer) was treated ; last night...

Safeway / online order today

Gl
Jun 01, 2019

I just put in an order online today 6-1-2019 for $97.++++.You advertised promo code for $20.00 .I cant remember the name it was something...20. It said to first put in delivery date and time and after that i could enter the code.However when i did...it said that my order didnt qualify for...

Safeway / safeway's "signature" brand

Pe
Jun 01, 2019

I've noticed a trend at my neighborhood Safeway of replacing well-liked name brands with your Signature brand. I just opened four cans of varied beans for a salad only to find probably 50% of the beans broken. This doesn't happen with name brands. I've also tried your brand of frozen...

Safeway / rude service from employee

Ma
May 30, 2019

On May 30, 2019 at the Lake Stevens store I purchased a six pack of non-alcoholic beer and proceeded to check out using the self check out. I was approached by the clerk that was working the self check out and she demanded to know my birth date. I informed her that I was purchasing...

Safeway / lorry dangerous driving

Lu
May 24, 2019

Lorry YB18 OSL today at 9am in Leamington by the Shires roundabout was driving dangerously with speed towards the junction. I was on the roundabout, which forced him to break. Then he was abusive because he seemed not to want to stop and follow rules of the road. If he had not stopped in...

Safeway / offensive and rude comments towards employees on sales floor.

Do
May 23, 2019

I do not normally send complaints however I felt that this time this needed to be addressed as this is the second time I have witnessed this situation. A couple months ago I witnessed a situation where an employee was being yelled at by another employee in front of all the customers. Did...

Safeway / employee

Il
May 13, 2019

I have been coming to the Safeway gas station here in Phoenix Arizona located on 83rd ave and Camelback . I have never had any issues with any of the employees at this location till just recently. I always go to the gas station and the gentleman name EARL is so unprofessional and rude...

Safeway / delivery, the pickers in store do not follow my typed in, information what I want. many years now.

Le
May 09, 2019

I have been getting Safeway delivery for 8 years. I am disabled, hard for me to get to the store. I lived in the bay area 7yrs ago and had Safeway delivered there for a year, it was really successful so when I moved to the Central valley, I continued but it is different here. My deliverie...

Safeway / clerk customer complaint

Sa
May 07, 2019

I just got back from the longest wait ever at my nearby branch, where I've been shopping for decades. Not only was it something like a 40-minute wait while only ONE new, inexperienced young checker named Conan struggled to serve an enormous line of customers (I counted over 30) all by...

Safeway / rude employees and as well the manager

Gl
May 04, 2019

I was purchasing some sodas select brands and I use the coupons in the add and she those weren't the coupons. So another employee past by was laughing and been sarcastic and said those are not the ones and so I can't purchase the items w that and he said you can purchase anything you want...

Safeway / attendance tamara manager???

Mo
May 01, 2019

MY name is Morena Vogado, Ilive in San Rafael Ca I was in the saferway of SAN RAFAEL CA STORE 653, B STREET, I HAVE NEXT TO HERE, to do some shopping as usual, before I had nothing to complain about I was always very well attended by the staff of the box, but today it was different until I...

Safeway / harass by employee

Bi
Apr 29, 2019

On 4/25/2019 went shopping at store 1100 4th St. SW Suite 105 Wash, D.C. while leaving after 3:00 pm the female clerk at front of the store, told security person that's him, I complianted to a manager who was somewhat dismissive. The female clerk smirked at when leaving for a second time...

Safeway / pharmacy

Fo
Apr 26, 2019

I was a Shopko pharmacy customer until recently as they closed. All prescriptions were transferred to Safeway pharmacy in Douglas, Wyoming. At Shopko you could get a prescription between 15-30 minutes with 2 employees at the top. At Safeway if you bring in a prescription or one is called...

Safeway / craig in the deli

An
Apr 22, 2019

This is regarding a disturbing and inappropriate experience with employee Craig in the deli. Yesterday afternoon at about 12:50pm I was in the store at the deli to get some lunch meat. There were two employees, an older white man and a woman, across the deli near the register talking and...

Safeway / your employee don't have free drinking water. they need to pay for drinking water at their low payroll. will be a law suit.

Ka
Apr 22, 2019

I have a question: Is safeway store provide drinking water for her employees? Do employees need to pay for drinking water? Please send HR to safeway on E John St in Seattle store. Their employees need to pay for the drinking water, or they need to bring in their own water. I wonder how much...

Safeway / cashier at the vons on edinger and springdale

An
Apr 19, 2019

I stop at Vons almost every morning on my way to work. A few weeks ago I came thru cashier Marilyns line and once again she was extreme rude and condescending. Not only to myself but to the people who bag for her as well. I have never been so offended by a cashier in my life then I was a...

Safeway Pharmacy / promo for $25 gift card to change to safeway pharmacy

Da
Apr 19, 2019

My daughter moved in with me a few weeks ago and wanted to change pharmacies to a more convenient location. Safeway Pharmacy promised a $25 gift card so she switched. 1. She was told she had to fill a prescription - done 2. She was informed it was too early to fill - okay, she waited. 3. Time...

Safeway / donuts-bakery

Ni
Apr 14, 2019

I am writing to complain about my recent purchase (2 times) from the safeway bakery dept. Yesterday (4/13/19) was the second occurrence. We went, to purchase donuts, two dozen, for our saturday morning get together. It was 6:15. To start off, the selection was minimal, no apple fritter...

Safeway / just for u

Li
Apr 11, 2019

The Safeway website has changed to a new format. One of which has no print function for your J4U personalized list. I do not use the app on my mobile phone. My lists are sometimes too long to deal with on a phone. I prefer to print a hard copy of the list off my desktop computer & bring it...

Safeway / signature care baby wipes

Ch
Apr 07, 2019

I bought a box of signature care sensitive baby wipes, the blue pack with about 12 packages inside. Lot number 17336 line#72s I have a 3 month old baby boy and I found tons of cotton strands in his creases. His penis looked red and irritated and upon investigation it was cotton left by the...

Safeway / embarrassment and violation of civil rights

Ge
Mar 28, 2019

I have been shopping at the vons location ; 475 e windmill lane las vegas, nv 89123 for over 12years and I have never been so humiliated and embarrassed in front of so many people in my whole life. I feel that i'm entitled to monetary compensation for the embarrassment that I was subjected...

Safeway / closing early

Te
Mar 26, 2019

On March 26th, the day I'm submitting this complaint, despite their hours being listed as 7:00 AM to 11:00 PM both on their website and on a sign in front, they seemed to be closing at 7:45. All of their tills said "Checkout closed" except for one where another employee was chatting...

Safeway / courtesy customer complaint

Je
Mar 22, 2019

I was shopping in the store about 2 weeks ago, I didn't take it to complain until now, but nevertheless I did encounter a disturbing experience shopping there on this particular day. There is a "courtesy clerk" by the name of "Debbie" and she is the one that I have the issue with. I wa...

Safeway / the motorized grocery carts

Me
Mar 17, 2019

The motorized grocery carts. They parked I'm right under the Coke dispenser and I am in need of a cart at most of the times and yesterday I went in there there was a Worker out of the deli that got him a soda And got the chair completely wet with soda so I was unable to use that cart...

Safeway / rude/discriminated employee joji m at self-checkout

Fa
Feb 02, 2019

Incident happend tonight at 7:00 pm or so on Feb 1, 2019. I picked up a dozen of beer and a few party tray of cutted fruits and went to the self checkout. After the scanning of the beer, the "platic bag" holder area was not big enough to hold the case of beer and the fruits togehter so I...

Safeway / exit

Ma
Jan 31, 2019

i was attached today by a guard that accused me of stealing as i tried to exit the store. she started grabbing at my grocery bags. had no idea who she was or what she was doing. she just started grabbing my bags of groceries. i pulled my arms back so she couldn't take them from me. then...

Safeway / deli sandwich

Je
Jan 25, 2019

On January 25 2019 I got a sandwich from the deli; Shelley is the person I am complaining about. She covered the vegetables with sauces when making the previous person's sandwich and then picked up those items and added them to my sandwich. When I asked her to replace her gloves first as a...

Safeway / manager of belfair safeway

Br
Jan 22, 2019

The new manager at my local safeway is the rudest more disrespectful employee I have ever seen in customer service. I myself have been management of more then one retail store andI have never treated my worst employees the way I have witnessed this woman treat some of the best employees at...

Safeway / home delivery

Ka
Jan 04, 2019

I placed an order (#2981967) for a one hour delivery time on 1-4-19 between 10-11am. As you know I pay an additional charge for that. My order did not arrive until 11:30am. At 11:05 I called customer service and the recording said a 7 minute wait time. I was on hold until 11:30am when my...

Safeway / bakery

Ly
Jan 01, 2019

Day after Christmas I contacted my Safeway store on 2nd Ave in Renton, Washington bakery about getting 2 packs of 8 pack cherry my turnovers since they only make 1/2 apple and 1/2 cherry for the store and nobody in our home eat canned apples. I have been doing this for some time and a...

Safeway / employees ripping off baked turkey breast from deli

Ma
Dec 28, 2018

I purchase (on a regular basis) the baked turkey breasts they bake in the ovens in the deli. Every time with out fail I open up the lid to find that a deli worker has grabbed the one thing I love the most about roasted turkey the delicious crispy skin and they have obviously feasted on the...