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Safeway
reviews & complaints

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923 complaints
108 resolved 815 unresolved
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E
8:17 pm
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This review was chosen algorithmically as the most valued customer feedback.

Safeway - customer service complaint

This is my second complaint on Micheal a Cashier at Store 790 Dir Steve Peters Main 555 Bancroft Ave. San Leandro CA 94577 On 05/18/2022 @ around 15:18 I came into this Safeway store to buy a sitter home 4 pack wine I got in Micheal line because there was no one in his line. Micheal scammed my wine I than again for the 1,000 time told Micheal that I am...

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S
6:06 pm
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Safeway - No refund

I made a order on Safeway.com for $322.36. I received a message stating my order was on hold after I processed the order wit my food card. I called Safeway customer service, and was told there was a glitch in the system. I assumed my order did not go through because ever time I checked on my order online it said "my order was on hold". I went to go buy food...

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G
1:20 am
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Safeway - Products

Safe way customer service is terrible, Bias to a certain category of customers. A employee named Antoinette refuse to assist me with downloading to use a digital coupon for certain product. Than she stated will manually apply the discount since she was unable to provide guidance on how to use it on the application. She also informed me it was forbidden...

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B
8:59 pm

Safeway - Food

I was at 19th St Safeway in Sacramento to pick up dinner . Unfortunately I picked green chili chicken enchiladas for 12.99$

When I got home heated meal , it was horrible it had over cooked rice with a little chicken in what looked and tasted like an Alfredo sauce with green salsa in it, a few black beans and a tortilla on top with some cheese on it, to me it looked like somebody used old rice and an old chicken mix of some kind I did not find one enchilada it tasted horrible and I’m upset that it cost 12.99$ for this slop.. this store is bad enough with the crime and homeless their that I’m sure your aware of who ever is in charge of deli should not be making food . Tried to file complaint all numbers it ask for invalid tried calling store no answer

[email protected]

Thank you

Ex Safeway customer

Casey

Desired outcome: My 12.99$ back

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T
8:55 pm

Safeway - cashier

was being checked out and the cashier an boxgirl was exstremly rude. i can walk so i was in a scooter the cashier was pissed because he had to ring up 5 diigerent cases of pop and was talked about right infront of me like i wasnt there then the box girl asked if i could walk out of the store because she didnt want to walk back in i was never so p[issedodff in my life

store 4483

time 1:10 pm

cashier larry

he also over charged me 5 dollars

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I
10:32 am
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This review was chosen algorithmically as the most valued customer feedback.

Safeway - Security hid/stole bicycle

On April 9, 2022 at the Safeway in Oakland, CA at 51st and Broadway, at about 6:30-7:00 a female security guard took it upon herself to move or give away a woman's bicycle on the basis of assumption that the woman was somehow romantically involved with another man who she further assumed to be "stealing." As ridiculous as this sounds, it's true. The woman...

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J
1:16 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Safeway - Pharmacy

The pharmacy at pak n save in emeryville ca is consistently late to open. Today, it is 10:10am and still closed. Nobody is able to answer the phone during regular business hours and the pharmacy tech - older woman - has an attitude that says very clearly, she doesn’t want to be here and doesn’t care about your rx. They constantly lose my rx and forget to...

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G
4:04 pm

Safeway - Pharmacy/pharmacist

My family and I have been using this pharmacy 20+ years, with out issues. Over the years I have noticed less and less professionalism in the way they conduct their business.

I’ve had pills from someone else’s prescription mixed in with my prescription, luckily I discovered them.

Their pharmacist Ramon, is refusing to fill my family‘s prescription because he felt that my physicians assistant was rude to him on the phone!

This is just 2 example of how unprofessional this pharmacy has become.

I highly advise that you do not patronize this Pharmacy.

I’m moving my families prescriptions to a new pharmacy as well so my grocery business.

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Update by Gighems
Apr 07, 2022 4:51 pm

Tried to edit to include:

Their pharmacist Ramon, blatantly lied about my insurance denying my prescription. I called my insurance they said they approved it. My insurance company called confronting Ramon he changed and filled my prescription.

This same pharmacist Ramon, is refusing to fill my family‘s prescription because he felt that my physicians assistant was rude to him on the phone!

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J
6:08 pm
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Safeway - Returning an item.

I have been a loyal Safeway customer ever since the Keizer, Or store was built. We also shopped at the old Safeway before the new one was built, for 44 years total. I am sure I am into thousands spent at that Safeway. We bought a Marion Berry pie for $11.00 that did not taste like Marion Berry and did not taste very good for some reason. I brought the pie...

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L
10:26 am

Safeway - Winfield optimum crush blue

I brought a packet of winfield optimum crush blue from safeway 18/03/22, always smoke them, they do say vp114 like always however they are definitely not winfield blue optimum crush, they are 100% winfield blue crush duo. Falsely advertised, so disappointing I can’t smoke them they’re horrible. I don’t know who’s I got stooged into something else when my label and cigarette number is winfield blue optimum crush. But I can send them back so you know for yourself they are definitely not.

Desired outcome: i want my winfield blue optimum crush like i paid for. not falsely advertised smokes.

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T
9:56 pm

Safeway - Horrible change - & it will be a disaster during the holidays.

I am all about change However I recently visited the Safeway I always shop at and saw possibly the worst decision money wasting and time consuming project Safeway stores have now embarked on - Changing the self check out area to be squared in like a cow pasture will create chaos and complete congestion and major disappointment on every customer that does use the self check out - Every single customer that was there today while I was checking out was angry and voicing their displeasure with the employees- it was so crowded with only a few customers- when the holidays come it will be chaotic at best -

Desired outcome: Re evaluate the design before it’s too late -

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A
2:16 pm
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This review was chosen algorithmically as the most valued customer feedback.

Safeway - Corporate culture

Safeway hires people whose mentality is very blue collar joe or joanna. These are just there for wages and benefits and so they are completely on a power trip over customers nowadays. The entire staff top to bottom are aligned only with what creates profit and that also includes all the soul wasted twisted perverted trans evilnania worldview. Dont shop at...

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T
6:18 pm
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Safeway - Management

On Monday, February 21, 2022 approximately 3pm I went to Safeway near Pali Highway. As I was loading my items I noticed a man unconscious in his car. As I went back inside to inform someone I passed a mentally disabled employee. As I was passing the employee he was talking to someone and the manager (who I didn't know was the manager as I passed by him...

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B
2:32 pm

Safeway - Wording

I work at a store in the same town, my store…a person came in and shot up the store, murdered my friend and colleague and almost killed another…this was the first time I’ve gone to a grocery store since needing to hide in place cuz I couldn’t run…I was almost done at self check out, then I hear on intercom “officer to customer service”, I looked, saw customer service, nothing at all happening, then perks says “Thankyou at customer service”…. honestly?!?! If you needed change or an over ride or something say supervisor or have a code-dont say officer-cuz people who just lived through a shooting-that’s the most horrible thing to say — change announcements on intercom-don't say officer if you don't actually need a police presence-your just triggering people to relive horrible experiences

Desired outcome: Change wording on announcements, hopefully something less triggering

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ADVERTISIMENT
E
2:57 pm

Safeway - Store In Oxon Hill Maryland and Safeway Headquarters

I experienced a bad experience from your store in Oxon Hill Md last week from the store manager, so I called the headquarters, and one of the customer service persons that answered the phones at HQ took my information and said that someone will contact me within 24-48 hours. It has now been 4 days and no one from the headquarters/ corporate office has tried to contact me regarding my complaint. This is very unprofessional and I guess that I don't matter as a customer. I am very upset about this. See you later Safway. I should send this to the news channels. Very upset customer.

Desired outcome: I would like an apology, refund, and to hear back from someone at the corporate level.

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D
2:46 pm

Safeway - Enquirer, Globe, etc. magazines

I know this is really petty! I like these magazines for the crossword puzzles. Since 2 of the 3 main stores in Auburn, Wa. fly the Safeway name I would like to know if anyone knows or cares WHO is supposed to deliver these magazines to the Safeway stores. If you ask anyone at these stores I believe the employees has been given a pat answer to pacify customers that ask why they can't get these magazines. I have asked before and got the name of a distribution company that had no online address and wouldn't answer the phone. The latest story is that they changed distribution companies and? There must be someone somewhere that makes at least part of their income from the sale of these magazines. You would expect that SOMEONE would be interested in the reason these magazines are not making it to the magazine racks. Several years ago the produce manager at the original Safeway store in Auburn, Wa. had them socked away in the back of the store. The manager of the store at that time was made aware of this by me.

Desired outcome: I would like to purchase these magazines to work the crossword puzzles. It would be nice to hear from someone that cares. E-mail me at [email protected]

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D

Safeway - phamacy in the Safeway store in fountain co, on Mesa ridge Pkwy

I have had a lot of issues since I started getting my medication at this pharmacy. Main one being they rarely answer the phone, and if they do they are rude most of the time.

Secondly, the Phamisist "Jamie", doesn't seem to know what is going on, with my scripts. In several instances she has told me something and an employee will say or do something differently. This is very difficult as I'm on a medicine that needs to be administered correctly.

I would appreciate it if someone could please call me as I have asked for management numbers and have gotten the run around every time.

Desired outcome: For the Phamisist Jamie, to learn her job, and for employees in the pharmacy not to undermine her position.This was only 2 out of many more issues I have with this pharmacy

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J
11:53 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Safeway - Customer service and safety

BEWARE of Safeway located at 179 Branham Lane, San Jose and their lack of customer service or safety for their customers. I have been shopping at Safeway for over 30 years. Around 3 pm today on January 25, 2022 I was "pickpocketed" and I had a backpack purse on. My wallet was taken out of my purse that was on my back. The managers were two young men and...

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R
3:01 am
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Safeway - Customer service!!!

I shop at the safeway in Newerg Oregon 3 or 4 times a week for my family. I shop there because of the amazing staffs. Recently there has been a woman with purple/pink hair that is in her 20s... working the self-checkout. She is aways rude to the customers, especially if they are elderly. She is always rude to me but I just figured maybe she is having a bad...

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F
12:53 am
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This review was chosen algorithmically as the most valued customer feedback.

Safeway - Service

Me and my roommates were shopping at our local Safeway on 24th Avenue in Surrey. The time was 8:29 as I checked my watch heading out the door after this terrible incident happened it started off that we were grocery shopping for an upcoming trip and had been doing so for about 45 minutes to an hour we're just about to head to bring things in at the till and...

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