Shoppers Drug Mart
reviews and complaints

I am writing to tell you to improve your on line ordering and pick up. First of all - the order took twice as long as it should have. Then I never received an email that the items were at the store. Then when I went to the store to ask about the items they said that ordering on line items couldn't be shipped to stores. What? Of course they can be shipped to stores. The only one who knew what they were doing was the Beauty Consultant Manager at Avenue road and Lawrence location. PLEASE improve your on line ordering. I won't order on line again.

I have been having an issue with placing an order online, I have called the customer service phone number on at least 6 different occassions over the last two weeks and no one seems to be able to help me. I'm basically being told, "I'm sorry our system is not accepting your order" with no offer of further assistance or compensation for the excessive amount time and frustration this is causing.
I would appreciate someone getting back to me to help me.

Hi,

I am writing to inform you that I bought a $100 Gift Card for THE KEG Steakhouse + Bar on December 12th 2019 at 8:52 AM from your store located at 75 Nipissing Road, Milton, ON. to be used as a wedding present for a friend.

Unfortunately, soon after the purchase I realized that I made the wrong selection of the card.

Therefore, I went back to another location 10048 McLaughlin Road, Brampton, ON which is close to my home in order to do a quick exchange on the same day to avoid any unnecessary delay. The lady at the cash register refused to help me and recommended me to seek help from the head office. She assured that an exception can be made if I approach the head office.

I was absolutely clueless about the final sale policy on the Gift Cards. And neither was I told by your Sales Representative this morning at the time of this purchase.

I am not looking for a refund. So, I request you to kindly instruct the Shoppers Drug Mart locates at 10048 McLaughlin, Brampton, ON to allow an exchange or a store credit for this purchase so I can buy something else.

Also, I request you to train your employees so that they inform the customers about the final sale policies at the time of purchase to avoid any misunderstanding.

I am a student and $100 is a lot of money for you. I hope you can make an exception for one first and last time. I shall be grateful to you.

For further details contact me at +[protected] or email me at [protected]@gmail.com

Looking forward to a favourable response.

Thank you kindly,
Richa T

I had my makeup done at a local shoppers this past friday and ended up with a major eye infection. I had to miss a day of work to seek medical attention and needed antibiotics to clear the infection. Doctor advised me to throw away all products used since the application which is well over 100$ of product let alone a days pay and the need to have to use antibiotics for 7 days

I have photos however they cant be loaded on this email due to size

I've been waiting 2.5 months for a response with an issue of not receiving bonus points on a 20x the points day. I've followed up several times, but have not heard anything back. The lack of customer service is shocking.

I initially advised PC Optimum of the issue through its automated phone system. After receiving no response, I sent a written message. I was asked for the receipt.

I submitted my receipt as requested on September 24, 2019. Since then, I have followed up on October 27, November 7, and December 7, but have been completely ignored.

The case number is [protected].

On Friday, December 6, 2019, I came to Shoppers Drug Mart, located at 4827 Kingsway, Burnaby, B.C. V5H 4T6. I knew they had changed their hours - they used to be 24 hours just a few months ago, but now closed at 12 midnight. However, I just had to pick up a quick item last minute, and keeping close watch on the time, I arrived at 11:56pm on Friday. The posted hours on the store door also indicated that it was open until 12 midnight.
However, despite arriving several minutes before the time the store was supposed to close, the doors were already locked. I could see several employees inside, including a security guard and 2 Shoppers employees by the cashier. They just looked at me and shrugged, and they refused to let me in although I knocked and pointed to my left wrist (indicating the time).

After having made an extraordinary effort to make it before closing time, it was incredibly frustrating to be mocked after having the doors kept closed during opening time. It is tantamount to fraud to post open hours and then not keep them. This was especially frustrating because the next nearest grocery store is in a different municipality and quite a drive away.

I went to my local shoppers to purchase an item advertised in the weekly flyer. Good fats protein bars. I went to 3 different shoppers drug marts in my city (Ottawa) and none carried the product or had ever heard of it. I showed the flyer to the employees and they all said the same thing - ‘I don't know why we don't have this product'

Can you please explain to me why 3 different Shoppers had no idea why they didn't have an advertised product? The first store told me they were a smaller store and sent me
To a large store. Same issue at the large store.

I wasted my time and my gas driving around the city only to be told each time they didn't carry what was advertised! Why?

Hello
This is not so much a complaint as an inquiry. I would like a response from someone who is knowledgeable as to ingredients in Carnaby Candy, in particular the Candy Canes. Below the ingredient listing, it lists the "May contain" ingredients one of which is wheat.
Kudos there is a big logo on the package indicating they are made in a peanut free facility. However what does "May contain" mean? If there is wheat in the facility, how closely is it used in the making of the Candy canes? Is it airborne in the room that the canes are produced in? Is it on the machinery?

Putting a list of "May contain" ingredients is inconvenient and not helpful for those who have allergies and Celiac Disease. For the candy canes especially as there is only one facility in Canada, so unfair to young children especially those mini canes that are given out everywhere..

I would appreciate some enlightenment on this subject and I would like to thank you in advance for your kind cooperation. Myself, my children and grandchildren await your reply.

Best regards
Diane Belanger

Good morning,

I am a faithful shopper at Shopper's drug mart.

This year I committed to making up to 25 family gift baskets for a homeless shelter with toiletries and non perishable food items. I decided I would use some of my optimum points ( @Shoppers, No Frills and Fortino's) as well as cash, so it was imperative that I find things on sale.

On Saturday I intended to buy the Colgate tooth paste/tooth brushes at 88 cents https://www1.shoppersdrugmart.ca/en/flyer) to complete my baskets.

I went to a store in Waterdown, to learn that they didn't received the order, so I went to a few in Burlington, whereupon a manager told me that she didn't think any of the stores got them, and thankfully stopped me from wasting any more of my time.

I understand that you do not offer rain-checks for one day promotional items, but having filled these baskets with products from your stores, I hoped you could make some goodwill effort in light of the holiday season, noting that I am not asking for myself but for families struggling to take care of their own families.

Thank you,

Pam Fiamelli
[protected]

The product showed in uploaded picture, face mask, caused a chemical burn to my face. The moment i put it on, it began to burn. I looked at other reviews online and was shocked to see that many other women have the same complaints of it burning and causing a reaction. This product should be removed from the shelves as it is clearly toxic. I am very disappointed that i wasted my money and time just to compromise my health.

Online shopping - ticket 02852184 - order 53430410 - amount $197.75
The original order was made on October 18 and cancelled 5 minutes after.
I received the refund on October 28, after having to call a few times because it wasn't processed on October 18.
This weekend, Sunday November 10, I was charged (on my card) $197.75. This charge was NOT authorized.
November 11, I called 3 times. The second time, I was pretty much told that I don't know what I'm talking about. The 3rd time, I talked to Dare (he said to be a manager). He again told me that nothing was charged on my card, when I already confirmed with the bank that I was charged. Today talked to Ines and Dare again.
They don't know what they are doing because they are still saying I wasn't charged.
Dare told me the ticket was sent to head office. I then told him I want someone from head office to call me back today. 1- I want my money back today. 2- And I want a full report of what happen. Because no one should have touched this in November because it was already dealt with in October.
Thanks
Sophie Gagnon
[protected]