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Debenhams Customer Care Service


10, Brock Street, Regent's Place
England, Greater London
United Kingdom - NW1 3FG

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Debenhams Complaints & Reviews

Debenhams / daniel wellington strap

Myriaaza on Oct 17, 2017
To whom it may concern: I would like to complain about an incident that has occurred few weeks ago. I came to Debenhams (Olympia) on the 17th of September at approximately 13:00 to buy a watch. There, I saw a Daniel Wellington strap which I liked for some time, specifically the Classic...

Debenhams / sale assistant in the perfume department in Debenhams (the Bullring)

allwag on Aug 21, 2017
I went on Thursday morning to buy a perfume and the sale assistant didn't have a clue how to wrap a present. She cut the paper four times!!, not straight and after wrapping it really bad, as the cello-tape was falling. She took like 10-15 minutes until finally finish, and I had to leave...

Debenhams / not received my card

Saheeda on Jul 30, 2017
I opened an account which was on fathers day but iv still not received my card through the post. I need to pay but getting worried I might get interest charged.. I have been to the store with my temporary card but they didn't accept my payment and told me it should come to you. What should...

Debenhams / perfume

Etracey60779 on May 22, 2017
Hi i went in to inverness debenhams to get my alien pedfume refilled as i always have done and had no problems. After getting my 60ml bottle refilled i paid for and left to go home to aviemore, when getting home i took my bottle of perfume out to put away and 1 quater of the bottle ha...

Debenhams / Staff in bed fitting

Dmb97 on May 2, 2017
I visited your store at derby yesterday, and wanted to try on two bras. One was a size smaller so I asked if someone could check it. The first lady I spoke to said the next appointment was 1:40 but I just said I only needed a quick look if possible as I already knew it was a size smaller...

Debenhams / Security staff assault

Tommo Thompson on Dec 27, 2016
Please read this facebook post that I can assure you will go viral.. This is disgusting treatment of a hunan being who is already suffering : Just something I sent to debenhams official page. Hang your heads in shame for the treatment of the homeless person outside your portsmouth commercial...

Debenhams / No order and no refund

Sky on May 30, 2016
Wish I had read the online reviews before order ring from Debenhams! My order did not arrive and I emailed Debenhams customer service and asked about what was going on. Later they told me that they have no idea where my order was and that it was probably lost during the shipping. Well I...

Debenhams / Completesave / Its an online scam

Simon Davison on Feb 19, 2016
On the 14th December 2015 my fiancee used my credit card to make online purchases with Debenhams. When I recieved my January credit card statement, there was a debit for £15 to Completesave.co.uk, something I did not purchase, or was even aware what it was. After looking online, I found thi...

DEBENHAMS/Lack of service / sales staff

scotia12 on Jan 27, 2016
This afternoon 27/0/16 in Debenhams East Kilbride my fiancée excitedly was looking forward to purchasing "the shoes" to match her wedding dress. After waiting 20 mins someone asked if we required any help? after which Time I was not amused and complained to floor manager who bletherd on about...

Debenhams / Cashiers

Vijay 4 on Oct 3, 2015
Good afternoon, I completed my purchases and headed over to the cashier, I was patiently waiting my turn as there was a customer before me. I was to be next, when suddenly two Saudi females come in front of me and insisted that they be served. Apparently they left their purchases at the...

Debenhams / item not received

G Bullock on Dec 1, 2014
Ordered shoes promised delivery maximum 4 days now over 7 days customer service less than useless they complained that the IT system is slow and hard to use. The thing is the only way to complain is DON'T shop at Debenhams again, this is from someone who as spent a lot of money at thi...

Debenhams / Parfumes / Threat

meryiane on Jun 29, 2014
I had the worst shopping experience at debenhams ilford store.I went in to buy a perfume for my son on reduced section, there was no tester for the one he wanted.He opened one in there to try it and he didn't like it, all of a sudden the rudest security girl come on there, which...

Debenhams / health and safety

natcastro on Oct 25, 2012
I have visited a store and i steped on a security tag pin on my "Scketchers" boot and after compaining the manager offerd to resole my boot, not even filling any accident form or asking at any point if I have hirted my self. Afetr complaining again to customer service online I was sent a...

Debenhams / Refunds

CazRiyadh on Jun 11, 2012
Debenhams is sadly being mislead by the franchise group AlShaya International Trading Co. AlShaya has implemented in Saudi Arabia which means now when you purchase from any AlShaya store they will not give you a cash refund if the goods are unsuitable but will only give you a store...

Debenhams / Appalling Customer Service. Needs Addressing!!

Jane Makepeace on Mar 17, 2012
I am not having a good experience with shopping online from Spain with Debenhams. I shop online on a regular basis with many other brands, some a lot smaller than Debenhams, and have no complaints with their customer service but Debehams really needs to address their customer service. I...

Debenhams / &Lost order&

medlar on Nov 27, 2011
Having place an internet order for collection in store with a 4 day delivery time, having heard nothing, after 3 weeks decided to call in and collect. The store had no information on the order and put me through to Debenhams customer service. They had processeed the item and dispatched it...

Debenhams / Debenhams

Taperjeangirl91 on Sep 11, 2011
I currently work in this joke of a department store, they dont like paying their staff properly or at all sometimes, or giving holidays and days off. The managers think theres nothing better then them, they are the worst trained people ive ever met and have absolutly no people skills at...

Debenhams Retail Plc / Lack of customer service

martin on Sep 5, 2011
On 26th March I ordered and paid for 2 sofas from Debenhams. I was advised that delivery would be 8 weeks and that I would be contacted a week prior to this date to arrange this. After 7 weeks I still had not received any information about this order and therefore contacted Debenhams via email to...

Debenhams store card / Non closure of my card.

ghostnation on Aug 23, 2011
I have now been trying to close this account for two years. Each time they assure me that this has been done they send me another card.

Debenhams / Poor & Slow Customer Service

asdz on Aug 22, 2011
This morning I picked up a briefcase with a marked price of £19.99. Taking it to the till I asked for it to be sold to me at the marked price. The till girl went to fetch a supervisor, who then went to fetch a manager. The manager removed the label and said it was incorrectly...

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