Sears review: sears repair department in general 53

I cant understand out of all the agrevation that I have been through, I go on the computer and IM flippen out, all of these people have the same view point about sears that I do!they are rippin their consumers off and could care less. guess if everyone decides to quit going to sears and wasting their money
on this so called appliances they sell they would be the ones to suffer and thats the exact thang they need to do! THe REFRIDGERATOR that I purchased has been worked on more than it has produced ice from the sorry icemaker, Seems like every time I purchase food to go in this piece ### I have to throw it away because the darn thang has quit working again.PLEASE CONSIDER MAKING YOUR CHOICE SOMEWHERE OTHER THAN THIS SO CALLED PLACE CALLED SEARS.

AGAIN, I WANT TO MAKE SURE ALL YOU HARD WORKING PEOPLE DON''T BUY OR DON'T DO ANY REMODELING FROM SEARS AND THEIR OUTSIDE CONTRACTORS. WHAT A NIGHTMARE IT IS. I POSTED MY COMENTS ABOUT THE CABINET REFACING I HOPE YOU READ IT AND TAKE YOUR HARD EARNED MONEY AND CALL SOMEONE ELSE. PLEASE, PLEASE, PLEASE. IF YOU WANT TO EMAIL ME MAY SO YOU WILL BE ASSURED I AM NOT TELLING YOU SOME THING THAT WASN'T TRUE.
KAREN KELLEY-STARADHES@AOL.COM

I had my kitchen cabinets refaced by Sears and was ripped off. I had enough material left over to reface 3 bathroom cabinets and a hall linen closet. When I called to complain about the excessive material they couldn't give me a good reason why there was so much left over. After asking the contractor why he wasn't going to reface the cabinet where the stove slides in he told me that he was ordered to do that and there wasn't enough material. I really got pissed and told him do you think I am an idiot? He said well maybe there was enough to do it. After many calls and no answers regarding the excess materials I gave up, my blood pressure was out of control dealing with these idiots. I called another contractor and used the materials to do the 3 baths and linen closet. And guess what I still have enough material do another 2 baths. Who do you think was going to walk off with the extra material, the contractor? I told him if you think this is leaving my house you are out of your mind.
This was the first time I used Sears to do a remodel job and it will be the last, I wouldn't even go to there store to go to the bathroom. I tell everyone I see at any home improvement store my ripped off story just to make sure they don't do business with such a disgraceful store. Oh, by the way the contractor told me when he first came to do the job he had a bring a little EXTRA material and if I didn't mind if he could keep it in my house. Funny my name was on all the packing lists. I sure hope this gets posted.

My sears Kenmore range oven does not work. I called the service dept. was given and appointment for March 24, 2008. Call back on march 21, canceled because I needed a afternoon appointment spoke with Oliver was told that he would contact the dispatch and confirm the afternoon. I gave him 2 phone numbers to call. At that point I thought the problem was resolved, unfortunately it was not. I received a phone call on the 27th of March stating that the service technician would be at my home between the hours of 8-5 from your automatic service. I than call back to the service department and spoke with Donna you again assured me that the technician would be out in the afternoon on the 28th of March. While at work I received a call on my cell phone stating that the technician could not contact anyone and my appointment needed to be rescheduled. Again I called the service department and was transfer from Maria to Donna and finally Eric. Eric again assured me that he would contact the dispatcher and a technician would be out by 5:00pm. Again no technician. Called the service center spoke to Donna stated she would have the technician come out on Sat.. Again no technician called the service department spoke to Xavier was told he could not schedule an appointment for Sat. so the appointment has been scheduled for April 3, 2008. I requested to speak to a supervisor held on for 20 minutes no one ever came to the phone. I am a 3rd generation Sears/Kenmore consumer. Very disappointed with the lack of customer service and the reliability of your products.

Bought a vacuum from Sears. A standup with a flimsey plastic attachment wand. Little tabs on the wand broke... The whole wand always behaved like a limp wrist. Took the defective part back to Sears and was told by the Manager and Sales Clerk that a replacement part could not be given me because I had not loaded up the whole vacuum and brought it to the store. They had my sales reciept, they had the defective part, the part was under warranty and the failure occurred less than a month after purchase.

What gives? This is Sears policy the little yuppie Management Swine told me. My Grandfather never had to deal with such meatheads under the old Sears. They stood by their products. Sear's will never recover until someone opens the old history books and finds out how real business is done. And fire all college educated, song and dance, meatheaded yuppy managers. If they continue to muck up the store, Sear's can kiss itself goodbye. If only one could ostracize the managers that would be responsible for the corpse of a once great company

My parents bought a Boiler from sears 10 years ago and now that a warrentied part failed I cannot get anyone at the service department, installtion dept., heating dept., or anybody to fix it!There are people in the building with no heat beacause they can, t seem to locate the proper people to come out to do the work! This started March 4th. and every since they realized that they were going to have to foot the bill, every person I, ve talked to either transfers me to the wrong dept. or puts me on hold; then the phone goes dead!My parents are losing money because of the stupid inactions of this so, called dependable, forthright company.NEVER WILL I BUY A SEARS PRODUCT OR SERVICE!

try this one on for size i've been tring to get my washing machine fixed since 07/07 it is 01/08 and still haven't had anybody to help me get it fixed.I've talked to sears 30 times . they say the samething over and over .I think the main problem is they are using subcontractors and they suck especially MOORES REFR. ,SC .They either don't show or say they have to order a part that supposely they change but doesn't fix the problem { thats if the part ever comes in}After months of talking to differnt people at sears i finally got though to the complaint dept..I talked to a ladie named WANDA. She sounded good' talked a good talk said she was going to call back and check on my case [she hasn't never have i ever got to talk to her again! SEARS SUCKS NEVER AGAIN

I too have had a horrible experience with "SEARS"! Their customer service really "SUCKS"! They need some real customer service training, talk about arrogant clerks.

I needed a new dishwasher. I went to my local Sears store because I thought that would be easiest thing to do , as I live alone and I didn't want a lot of hassle. WELL! let me tell you that's all I got from the very beginning.

I was told that they didn't have the dishwasher in stock and they weren't sure when they could get it... I was told I had to realize it was Christmas and no body worked on Christmas... Being a health care giver I do work on Christmas. I wasn't asking for it to be installed on Christmas.

The very arrogant clerk, said their installer had quit and they had to have someone from out of town do their instillation work...WHO WANTS TO HEAR THAT nonsense! If the store is having difficulty keeping people , that is not the customer's problem , nor do they want to hear about it. I'm sure Sears , as do many of the other department stores, pay the minimal lowest wage as possible . Therefore you have the attitude, "I DON'T GET PAID ENOUGH TO CARE"

Let me train on customer service and how you should greet your customers and I just bet they would see sales increase by a lot. I'm I propositioning for a position , NO! I just know customer service very well and I have gone to many seminars on the subject.

Needless to say I bought my dishwasher at another store, without the hassle and I am very satisfied... Will I recommend Sear as a place to go for appliance... Absolutely NOT!

Sears s*cks, it has been 6 weeks and every appointment they make, they dont show up. They showed up for 1 of 5 appointments! My fudge is busted and we have been eating out daily. I called 3 times one day and was given 3 different reasons for the no show. The operator even had the nerve to intentionally recite my phone number incorrectly to back up the no answer/no show reason even though they had the right number before. ...Well I just called again and just been told there was no record of anyone coming today. i told the lady that this was ridiculous, that i had formula to keep cold. She gave me an attitude and told me that it was my landlords job to get me a fridge in the meantime. My appts were 9/18/07 , 10/02/07, 10/8/07, 10/16/07, now 10/24/07.

i actually work for sears and honestly on the record theres really nothing we can do at the srvc center but schedule apt. we do try to assist as much as we can but we have no control over the techs and really when we say those are the avail dates thats really all we have we ar at the mercy of the computer so if it says we dont have that day avail we really cant force anything in there and they are first come first serve apt.s so we cant just knock some one out of the list for you... this isnt somthing we can actually tell you over the phone but its true how would you like it if we took you off the list everythime some one called in and wanted a sooner date ... but anyways i just thought id put my say in this because there is alot of things we just cant do.. and as far as speakign with our managers.. they have no control of that either they are here to be incharge of us and monitor what we do not fix problems the customer has...

I absolutlely aggree with the previous complaints. I ask myself over and over again why would anyone buy an appliance or an extended warranty from Sears...only to remember that I did, but I will never make that mistake again! Yet again, service was scheduled for [protected] for the dishwasher that has never really quite worked right. I was advised that a repairman would be out between the hours of 8-12, and yet again (not much of a surprise here, folks), not only did 12 noon come and go, but so did 1 pm, then 2 pm, with not even a call from customer service! Around 2:30 I received a call from the repairman who explained to me that he was " a little behind schedule". When I called Sears 1-800 number to find out why I hadn't been called, they placed me on hold for 23 min.'s while they attempted to speak to the local Oahu, Hawaii offce. Finally, the representitive returned and said he was unsuccsesful in contacting anyone, but I could try calling later. I was given the number, and again( surprise), the number I was given was the wrong number! But having gone through almost the same experience on 2 other occations, I knew I was just wasting my time. Thats all you seem to do when you deal with Sears is waste your valuable time! Well, I certainly won't waste my MONEY with Sears again!

I strongly agree with this complaint. I have a problem with my Kenmore refirigrator, they gave me an appointment for 9/26/07 from 1:00pm-5:00pm, at about 1:00pm on that day, I called the repair center to make sure that a technician will come, they told me that they nobody available and I have to reschule and the earliest day was 10 days later. the people at the repair cenrt did not care at all.
when I asked to be connected to their supervisor, they told me that they don't know who their supervisor is.
I will never buy anything from sears

Let's add yet another... Four years ago I purchased a Sears Kenmore Elite in addition to an oven/stove combo which totaled over $7,000 from Sears.
Yesterday, I scheduled an appointment for the refrigerator that is no longer working, which I certainly didn’t expect since Consume Reports had extremely high ratings – the very reason for the purchase. (It's internal temperature is a steady 58 degrees.) I scheduled a service call for 9/13/07 I was told the technician would be at my home between 1pm and 5 pm, and that he would call before arriving. If there was no answer he would not service, and I would have to reschedule. (Which put me in a position to have to speak to solicitors all day.) At 4:00 pm, a Sears representative called to inform me that NO ONE would be showing up to fix the appliance, and that I had to “reschedule”. I was astounded!

The next closest appointment was 6 days away on 9/12, and then I have to be available ALL DAY! I was told since SOME of the parts are still under warranty, I am unable to call any other repair service, so I am technically held hostage by Sears. Everything that was in this state of the art refrigerator which we paid a couple of thousand dollars for has now spoiled.

I called to speak with the sales person who received the handsome commission from our purchase and it was no surprise that he was no longer there. I did speak with the Large Appliance Department Manager, Chris Devans, in the Danbury, CT store, who when I pleaded for assistance, told me, “there’s nothing I can do, it’s not my department.” Nice! Well guess what, I will NEVER purchase another thing from ANY department in Sears, and I don’t recommend any one else to shop there either as they don’t give two cents about you once you’ve purchased the item. They may have made money on this sale, but they most definitely LOST any future business from me, my friends, family, and any one else to whom I can relate this story.