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Sears review: Kenmore Furnace

M
Author of the review
11:20 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

Claim 751605. This is the biggest scam ever. Master protection plan is supposed to reimburse me an approved $600.00 for replacement of the furnace motor fan. It was in the dead of winter with over a month of waiting, Sears failed to fix. This was 11/14/22. It's now 8/30/23 and after more than 50 calls and the same fake line given to me, I am still waiting for my reimbursement.CLAIM DETAILS

CLAIM 751605

CLAIM STATUS

Claim Submitted Date

11/09/2022

Claim Submitted By

CUSTOMER

Claim Type

Alternate Service Provider

Product Type

FURNACE

Case Number

7562955

Requested Reimbursement Amount

1200.00

Requested Reimbursement Type

Requested reimbursement type

E-Gift Card Email Address

Service Order Unit

0009784

Service Order Number

[protected]

Verified Service Order

Y

Agent Override

AgentOverride

Approved Amount

600.00

Approval/Deny Flag

Approve/Deny

Contract Details:

Customer Number

[protected]

Contract Type

Master Protection Agreement

Contract Number

[protected]

Item Description

FURNACE,GAS,1YR,SHIP ONLY

Contract Start Date

06/08/2021

Contract Expiration Date

06/08/2026

Retailer

Sears (Incl Hometown & Outlet formats)

Customer Details:

First Name

ELENA

Last Name

FIGUEROA

Email Address

[protected]@GMAIL.COM

Phone Number

[protected]

Primary Address Line 1

620 PARK AVE

Primary Address Line 2

City

YONKERS

State

State

Zip Code - Customer

10703

Mailing Address Line 1

620 PARK AVE

Mailing Address Line 2

City

YONKERS

State

State

Zip Code - Customer

10703

Desired outcome: Please pay me my approved $600.00 for the replacement of my furnace motor fan.

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