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My husband and I purchased a stove top for our new home from Sears in May 2012 and the installation was suppose to be free. The technician/contractor came to install this appliance and said one of the parts was cracked and he could not install it even though this was suppose to be a new appliance. We purchased the part and called to get another appointment to have the technician/contractor come out and install it. The technician never showed up again and every time we called to ask why, the customer service department could not give us a legitimate reason. One reason given, was maybe the "contractor was not being paid". I was not happy because that should be something resolved between Sears and the contractor and not me. After waiting for over a week, we called John Moore Plumbing who came out and charged us $500.00 to install this appliance. I contacted Sears asking for some type of money back for having to pay for our own installation and I was offered a $25.00 gift card which I received and a report was suppose to be filed to get money back from us having to pay for the installation. We have yet to hear from Sears about any type of cash refund from the installation. I am really surprised at Sears! I have always assumed that this store was one of the better appliance centers. I guess that was wrong!
The complaint has been investigated and resolved to the customer’s satisfaction.
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My husband and I bought a Garage door opener on Friday with the installation to be scheduled for monday 5/25/09. We were told that we will receive a phone call 24 hours ahead of installation. Well that never happened. The only reason why I picked 5/25/09 is that was my 1st available day off other than Friday. I called up Sears and spoke to the installation dept. and they told me that I wasn't on the schedule! I have my receipt in front of me stating today. If your gonna schedule something make sure this happens and not have me doing all the run AROUND.
PURCHAS A STACK W/D DRYER HAS A GAS HOOK UP WHEN THE INSTALLERS LEFT THERE WAS A SMELL OF GAS SINCE I HAD A BAD COLD ONLY MY HUSBAND CAN SMELL THE FUMES, THINKING IT WAS JUST DUE TO THE HOOK UP AND THE SMELL WOULD GO AWAY THE NEXT DAY WHEN I GOT HOME FROM WORK I SOONER WENT TO MY FRONT DOOR AND THE FUMES WERE WORSE I THEN CALLED THE GAS CO. AND WAS TOLD TO IMMEDIATELY EVACUATE HAD I FLIPPED A WALL SWITCH THE WHOLE COMPLEX WOULD OF BLOWN UP, I AM SO LUCKY TO BE ALIVE, I'M NOW HAVING NIGHMARES JUST THINKING WHAT MIGHT OF HAPPENED...LUCKY TO BE ALIVE!