By phone I ordered a vertical blind from Sears Canada, delivery of which would be 2 days hence. Within 15 minutes I realized having ordered the wrong size and immediately called back to cancel the first and order the proper size. The operator advised she could not cancel as it had not yet gone to shipping and I should call the next day. For whatever reason I forgot to call and the 2 blinds showed up on the expected date whereupon I refused the first.
When I received my statement it showed the original order and the return was credited to my account, however the $2.00 handling charge was still applied. I called Sears and they advised the charge would be reversed this time only and said that should I ever make a mistake in the future I would be stuck with the fee.
This was confirmed by Sears Customer Service whom also stated they have had numerous complaints on this subject. In fact she seemed amused that customers were angry. Further she told me the person taking thee second order should have switched me to Customer service who could have canceled the first order.
Well I have had a Sears card for over 35 years, but I don't any longer.
The same thing happened to me. Pass the word...Sears cannot be counted on to back their products! I will no longer shop at Sears either!
Sears is a disgrace. Here is our experience.
We bought a new set of kitchen appliances from Sears on June 7, 2017. The oven worked for 2 weeks and then went dead. Three visits by Sears repairmen have served no useful purpose: Each one ordered a part that does not solve the problem. Each time they forgot us, and it was necessary to waste hours on the phone being transfer from a useless “customer representative” to another to get another repairman to show up and repeat the going through the motions pantomime. We have been without an oven for almost half a year now.
Sears servicemen also damaged our kitchen counter during the installation, and promised someone would come to repair it. Five months and many, many calls later no one has come.
We have written to the CEO to let him know what kind of company he is running, to no avail. Customers are Sears laughing stocks. The EO and his henchmen y must be having a blast someone still buys from them.
purchase a sears lawn mower june 2017 oct 2017 the mower is leaking gas. It went to a repair shop and was fixed but they told it was not because of the mower. I told them it was their mower and it leaked, I did not get warranty even if it was under the two years.IT cost me about 76.00 and they charge me for a new air filter went I did not even want it. DO'NOT buy SEARS
If Sears will not exchange this for you,
then you should consider organizing all your service receipts and taking Sears to small claims court (or the Canadian equivalent).
There is no way you can lose, considering what you've been through!
That really sucks. You are paying for a service agreement yet they're not helping you out at all.
I'm actually quite disappointed with Sears too - i've always had good experiences with them, until recently when we also had a problem with our dishwasher. It's leaking and no one seems to be able to fix it. Two months later and Sears is now phoning the day that a service call was scheduled to tell me that surprise surprise, the technician can't make it today! I asked to speak to a manager, and hey guess what - they're all in a meeting! Can i get their phone number? Sorry, no you have to call the 1-800 number and talk to a representative. Thanks Sears! I'll be in a huge hurry to pay $85 for the "extended" warranty.
I would never even set foot in a Sears store or buy any product from them ever again. I have been a customer for 45 years and now have realized this is not the same company that it was years ago. I have a freezer that started acting up after 15 months, of course three months after the warranty. I had to purchase a warranty for $100. They have been out 6 times and the problem is not fixed. It will be 8 weeks from when they first came out to when the will come back with the part that is backordered.
The repairman never even came in with any test equipment, they just guessed.
I have a Elite Gas/electric stove, 7 years old and I have fixed it 7 times now. The plastic parts break off, the knobs are loose and the top is a nightmare to clean. I paid $1700 for this "Elite" series and I wouldn't take a free product from them.
Don't ever buy a Sears product or purchase a service agreement. You will totally regret that purchase for the rest of your life. Sears, you should be totally ashamed of the treatment you give customers. I hope you go bankrupt
4 months ago I purchased a patio set a few days ago the table top shattered called customer service only to be told glass is not covered under warranty so i'm stuck with 6 chairs and no table top kind of hard to have supper the food keeps falling on the patio oh! by the way she told me I could bring it to a local glass place they could replace that for me at my cost! SEARS REALLY STANDS BY THEY'RE CUSTOMERS! I've been a sears card holder for some 15 years but that is about to change I have never called to complain about anything in 15 years and never will again because they have just lost a customer NEVER AGAIN
Sears is a rip off, PERIOD.
Sears do what they do best... provide grossly inferior customer service and lie!