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Sears Brandskenmore elite upright freezer

My freezer went out and we lost EVERYTHING when found. Everything was defrosted and ruint. They couldn't come out for a week so nothing could even be saved in ice chest. I was told to file for $300 food loss which didn't even cover all the food I loss. I haven't heard anything back for 2 weeks now and I call. I get told my freezer had a non functional failure and doesn't meet the criteria. What the heck?? My freezer was hot, not working, I paid hard earned $$ for the protection agreement and just cause the technician was able to fix without ordering a part, my food wasn't covered. This is not the 1st time I have had issues with Sears standing behind their merchandise. Unfortunately I will never buy another sears appliance due to their Negligence on covering items that I paid for. DO NOT BUY SEARS !!!

Jr
Oct 04, 2019

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