We purchase an over the range microwave oven and it was installed by Sears on April 11, 2015, we also purchased 5 years MPA and was told that Sears would cover any repairs or replacement we required until April 11, 2020.
On January 9, 2018, as I was preparing oatmeal with toasted walnuts, as I had done hundreds of times before, there was electrical sparks and heavy black smoke coming out of the center. I center had melted and the smell was like an electrical fire. I called Sears and they sent a repair man the next.
The repairman told me that he could not repair the oven and that it was not covered by the protection agreement because I had not used it properly. He, personally, did not agree with this, but it was not his decision. I called Sears National Customer Relations.
Sears Rep. said they would schedule another repairman within 24 - 48 hours. After 48 hours, I called them back and found out that no one was scheduled was, nor any report filed.
Then, as luck would have it, a salesperson called to try to sale me another Sears warrant, and I told her about my Sear's failure to honor their agreement. She looked up my complaint. She told me that Sears did not cover any failure that resulted in a fire, and that it was my fault because I should have read the agreement when I bought it. Like, if I had read it, I would have known that when it failed it would be because it caught on fire.
I will never, ever, ever, purchase anything from Sears again. I heard that Sears is close to going under - now I know why.