Sears review: the worst customer service in my life ( 1 comment)

I had purchaced a pair of earrings for my mom for mothers day. And after I gave them to her she noticed the claps was bad on one of them and asked if I could exchange them for a knew pair so I took them in a few days later when I arrived at the store the on 5/11/11 @5:15pm there was two sales clerks in the jewelry dept. A man an women the lady (Jennifer) was to busy talking with another sales lady from the shoe dept. To even actnolige me for the first 5-10 minunutes passin peanut m&ms back and forward I then asked them if I could see some other earrings that where in the display case an get apricing on them she did what I had requested. An then I asked if I could exchange the earings that I had purchased for the other pr which was different then the iniatal pr that I had bought. She then said cause I didnt have my reciept that I would be unable to exchange for a different pair. Thats fine I replied an asked if I could exchange for the exact same pr that I had bought because the one had a diffective claps and she tthen replied with attuide an said no because how does she know if these were not stolden (Who says that to a customer) I then said that I would like to speak with the manager she said the manager wasnt there an so I asked for the managers name so told me the managers name I asked if she could write it down she said no! If you want it you can write it down I said thats fine jennifer you better hope I dont find my reciept an it have a survey on it cause I will be filling one out. Jennifer then replied with "good have at it"... I then grabbed my earrings back from the counter an walked away. So upset about the way I was treated I was shaking who does that I have never had been treated with such back customer service in my life... I have been shopping at sears for over twenty years an to be treated that way.. One thing about sears is its hard enought to find a cash wrap but to find one and be treated like that is very unprofessional