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Asda Stores Customer Service Phone, Email, Contacts

Asda Stores
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2.3 1 Review 286 Complaints
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Asda Stores reviews 287

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12:00 am EDT
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Asda Stores Disappointing Experience with Asda

After reading through various reviews from customers, it's disheartening to see the level of dissatisfaction expressed towards Asda. Many customers have highlighted issues with late deliveries, poor quality products, and unhelpful customer service. It's concerning to note instances of missing items, out-of-date products, and even accusations of theft. The recurring theme of disappointment and frustration among customers is evident. As potential customers, it's important to consider these experiences before choosing to engage with Asda for your shopping needs.

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  1. Pros
    1. Wide product range
    2. Competitive pricing
    3. Numerous store locations
    4. 24/7 online shopping
    5. Efficient home delivery
  1. Cons
    1. Limited international presence
    2. Intense competition from rivals
    3. Perceived lower product quality
    4. Vulnerability to economic downturns

Asda Stores complaints 286

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7:39 am EDT
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Asda Stores Disability service issues

I visited asda Bromborough Wirral today with my disabled mother we both use wheelchairs so my husband pushed my mother and I used your in store mobility scooter I got through the door and went down one aisle turned the corner and the scooter just stopped we tried everything but it wouldn't move my husband went for help when he came back with a member of staff and we were told that there's only three scooters in store and one didn't work and the one I was on has stopped working and the last had just been taken by another customer so I had to have my husband take my mother to the car then come back with the wheelchair and take me back to the car so we had to leave the store very poor facilities and bad customer service

Desired outcome: Better disabled facilities

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10:54 am EDT
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Asda Stores Disappointing experience at asda wallington: extremely poor customer services from operational manager vania

I recently visited ASDA Wallington and unfortunately, I had an incredibly disappointing experience due to the extremely poor customer service provided by the Operational manager, Vania. As a loyal and regular customer, I have always had positive experiences at ASDA, but this particular encounter left me frustrated and dissatisfied.

Upon entering the store, I encountered a problem with an item I had purchased the previous week. I approached Vania, the Operational Manager, to seek assistance in resolving the issue. However, instead of displaying empathy and understanding, Vania was dismissive and unhelpful. She showed a complete lack of interest in addressing my concerns and seemed more focused on rushing me away.

Not only did Vania fail to provide any solutions, but she also displayed a condescending attitude throughout our interaction. Her dismissive tone and lack of professionalism were truly disheartening. As an Asda customer, I expect to be treated with respect and courtesy, especially when seeking assistance from a manager. Unfortunately, Vania's demeanor fell far short of these expectations.

Moreover, Vania's lack of knowledge about the store's policies procedures and overall products was evident. She seemed unaware of the basic protocols for handling customer complaints and seemed uninterested in escalating the matter or involving other colleague members who might have been better equipped to assist. This lack of competence and willingness to help left me feeling disregarded and unheard.

What disappointed me the most was Vania's inability to empathize with my situation. Customer service should always prioritize understanding and resolving customer issues promptly. However, Vania seemed more concerned with maintaining her authority than addressing my concerns. This level of indifference is unacceptable and reflects poorly on ASDA Wallington as a whole.

I sincerely hope that ASDA Head Office takes this feedback seriously and addresses the issue at hand. Customer service is a crucial aspect of any business, and the behavior exhibited by Vania was far from satisfactory. I urge the senior management team at asda head office to provide additional training to their colleagues, particularly in the area of customer relations, to ensure that future customers do not encounter the same disappointing experience.

In conclusion, my visit to Asda Wallington was marred by the extremely poor customer service displayed by the Operational manager, Vania. Her dismissive attitude, lack of professionalism, and overall indifference towards my concerns were deeply unsatisfactory. I hope that Asda Wallington takes appropriate measures to rectify this issue and provides better training and support to their staff to improve the overall customer experience.

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2:37 pm EDT
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Asda Stores Items not received on delivery

Hi

I have been trying to receive my refund since the 30/06/2023 since 19:15

I ordered items from justeat Asda Blantyre. And the delivery driver said he only had a few items 3 other items were not in the bag,

I had not received a box of corrona cans of lager and brown onions and greaseproof paper.

I did not receive any email to say theses items were out off stock and that I would be issued my refund back to my card.

I sent an email on the 30th soon as the driver left. I couldnt get throughto asda Blantyre it was an automated service/

I couldnt find my order on just eat but eventually found the way to send you an message on my order today and I am being told its nothing to do with yous now. And I sent my email from the 30/06/2023 where I tried to contact yous to retrieve my email. I cannot believe that I am told I cannot get my money I have contacted resolver and trust pilot to let others know what kind off treatment I am receiving for £13.00 refund.

i am so disapointed I have used just eat for anumber off years and have never complained.

I am hoping you can clear this up and I can have my noney back

foe these items and advise me why I did not get an email to say these items were not being delivered and why I also did not get an email about my refund

Desired outcome: my refund

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Update by Joan Cooney
Jul 02, 2023 2:40 pm EDT

Hi I do apoligise one off the screen shots . was nothing to do with my complaint

so sorry

joan cooney

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Is Asda Stores legit?

Asda Stores earns a trustworthiness rating of 96%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Asda Stores to be a trustworthy company. Although there's a 31% resolution rate for customer complaints, which deserves attention, Asda Stores is known for their high standards and safety. If you're thinking about dealing with Asda Stores, it's wise to check how they handle complaints.

We found clear and detailed contact information for Asda Stores. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Asda Stores's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Asda.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Asda.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Asda Stores as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up Asda Stores and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Asda Stores's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 31% of 1 complaints were resolved.
  • Asda Stores protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Asda Stores. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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10:34 am EDT
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Asda Stores Online service and product delivery when ordered via just eats

Asda always messes up the online order and just eats do not refund, this has happened multiple times to many that I know of. Seems like a trend/strategy to recover from faulty claims; whatever may be the reason this is a burglary and would have to be addressed. I have paid 21£ for a can of Monster today, I would love to take this legally if possible but I'm not really sure how to do this. Any help from your end would be helpful.

Desired outcome: Help with legal proceedings / guidance

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9:24 am EDT
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Asda Stores Refuse to serve me without id and my grandad (70)

3.20
Friday 21th April

There is a farane with a red spot on her head and a pony tail women, who is racist and will not serve 2 people who needs ID for lottery. I'm 20 and my Grandad is 70 with grey hair and she wanted ID from both of us.

I rang up to make the complaint and they put me through to Hyson Green ASDA and also I said to them is I want to make a complaint about one of your colleagues and they hung up like they are not bothered about it makes me feel annoyed and I am not shopping with again at all. We will now stick to shopping at tesco.

Desired outcome: I want her sacked from her job.

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Update by Martin and Keith Nelson
Apr 24, 2023 2:47 pm EDT

We are not happy and we will stick to shopping at tesco. Bye Asda hello aldi and tesco.

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11:36 am EST

Asda Stores Asda chicken & vegetable broth fresh soup

I purchased a tub of Asda chicken & vegetable broth fresh soup using the online grocery service and my oder was delivered on 15th December. Everything else in my delivery was fine, however the soup is already mouldy despite having a use by date of 6th January 2023.

I buy this soup for my granddaughter as its her favourite and when I came to make her a bowl at lunch time today (26th Dec), it was covered in thick black mould. The soup is still sealed and has been kept in the fridge as usual.

I am very unhappy about this as it is not fit for human consumption and as my granddaughter is a very fussy eater I bought this to ensure that she could have a bowl for Boxing day lunch if she did not like the meal everyone else was having.

Kind regards

Teresa

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7:20 pm EST
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Asda Stores Driver

At 7.30pm on 30th November 2022. I was driving my car along the A27 to Eastbourne, East Sussex and proceeded across the Southerham roundabout at Lewes on the A27.

There was a steady stream of traffic and the driver behind me was driving far to close and at speed. Tailgating is not professional or a good practice for your company.

When we reached the next roundabout which has a right hand exit to Newhaven, then I realised it was a delivery van ?20 ZRO. I am totally disgusted that they feel they can behave like that on such a busy road. Had I had to slow down or brake for any reason the outcome would have not been good! I would appreciate your investigation into this matter.

Thank you in anticipation.

Ruth Duncanson

Desired outcome: The driver traced and some reminders of road Highway Code and etiquette towards other drivers.

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9:17 am EST

Asda Stores Van damage a wall when delivering groceries 19th august 2022

I have logged a case with ASDA some months ago now, with pictures and details on damage to a wall when they were delivering groceries. The email process informed me they would contact me within 6 weeks and I also called and ensured that I provided all the information they asked for. 6 weeks + later with not response I escalated with another email, did it through a bad Trustpilot review and also Tweeted. This oviously did not manage to prompt them. I escalated again in email and had a "this email is no longer working". So it looks like they took this off as part of the process (even though the a shor time before an automated email told me they would look into my submission). So I tweeted again and actually got a response some days later. They escalated it and kept me in contact. Then they asked me for a review of their support (but I awaited a response to the issue). Still not had a call and I have re-tweeted again informing legal action will now be taken against ASDA (as they keep lying and not responding).

Desired outcome: I want them to fix my wall as it will potentially collapse into my drive and become a hazard.

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4:34 am EDT

Asda Stores Home delivery

Yet again my daughter has been robbed by ASDA.She has done online orders for them not to be delivered or to wrong address. She has small children who need to be fed.she has spent all her money on the shopping and yet again no food and no money returned only refund in 5 to 25 days .trying to speak to someone to sort in customer service is useless. I feel they are in breach. What a caring company.all that happens is being fobbed off with new delivery times that don't happen and they can't refund monies. They have taken her money on false pretenses and does not honour agreements.

.

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Lesleyann kelly
, US
Jan 15, 2023 12:59 pm EST

Hi

I also have had issues with asda online deliveries. 20 items of my shopping were not delivered. Initially wanted me to wait 5 days to get my money back. Had to chase them, eventually got the remaining items but they had refunded me all the money at that point so had a palava of contacting them via several phonecalls and mails. Offered me a 15 money voucher from my next online shop. I told them I'll never order from them again but that was all they could do. No single person to deal with your complaint, people telling fibs about what they could and couldn't do for you. Useless, never again. Waste of a voucher. Couldn't even offer it to me in store.

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9:05 am EDT

Asda Stores Missing from just eats order

Order number [protected]

Unable to leave home due to an accident, so had to order something in for dinner, the main part of the meal was missing 4 mccains jacket potatoes, tried to get in contact with someone and couldn't, delivery women was rude also when I asked for help, I also have 3 children here and part of their dinner is missing, comuincation skills are awful and I'm very unhappy

Desired outcome: Refund please as I've literally paid £12 for some beans and a packet of sausage

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2:13 pm EDT
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Asda Stores Online delivery

To whom it may concern.

I am writing to express my disappointed and disatisfaction with the service from Asda on this occasion: 1st April 2022, order [protected].

Firstly we were informed that 17 items were substituted (Including 6 x 6 multi pack beer =£48, exchanged for 1 x 4 brew dog beers £6).

Secondly another item (10 cans of Kroneburg) part of a deal 3 x 10 cans for £21 was not available.

Thirdly, the delivery driver had not arrived (due to deliver at 7:30 pm. We were not updated by text or app. We were just up late waiting without any explanation of what is going on. This is very poor service.

Fourthly, I contacted asda customer services at 9:30 pm and was told the driver may still come, but if he has not arrived by 11pm we are to assume it's cancelled. He has put on hold another slot tomorrow, at 7 am, as a back up plan.

I booked this and have two payments for shopping and delivery taken from my account. This has not resolved since then (today 5th April)

Customer services have sent me a £5 gift voucher as a good will gesture. I am not satisfied this has resolved this issue. Our order was nearly £400, I’ve paid twice. A five pound voucher is not really acceptable. The delivery alone was £4.50.

We have usually found ASDA very reliable, apart from a few substitute we have always been satisfied. We’ve been very loyal. Therefore we feel extremely let down.

This was a very upsetting disappointment as the shopping was for our a party, guest we’re coming and we had ordered our food in plenty of time.

Desired outcome: A manager to review what happened to our order and explain why we were not kept informed. We would then like an apology and a higher value good will gesture to compensate for this disappointment and inconvenience.

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9:17 am EDT

Asda Stores Empty shelves

Everytime myself or my wife does the shopping on a Sunday majority of the products we buy are always out of stock really getting fed up shopping at Asda Milton Of Craigie don't know why it's opened 24hrs when you can't get anything not a happy customer actually a fed up unhappy customer it's always the same product's that's never on the shelf,and also doesn't make sense when ask for cashback the checkout operators through no fault of themselves can't offer that but they still take cash from shoppers paying for there shopping 🤔.

Desired outcome: Shelves with products on them

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5:17 am EST
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Asda Stores Staff member

I was in ASDA this morning at nine fifteen am in Dunbar. I have disabilities, I cannot hurry or lift heavy items without pain in my back and arm. On doing the self checkout I was counting up the amount my bill came to and a member of your staff told me to move my stuff off the checkout. Her attitude was rude and left me feeling like I was causing a problem doing my shopping. There was no queue at all waiting to use the self checkout and all other self checkouts were empty. My son came to help me finish my shopping. This experience has left me feeling that I no longer want to shop in ASDA. I will be telling all my family and friends with and without disabilities, not to shop at ASDA again. The attitude from your staff is very disturbing and makes me feel like I am being discriminated against for being slow and having a disability.
Miss L Phillips
4 Callander Place
Cockburnspath
TD135XY
[protected]@yahoo.com

Desired outcome: Not employ staff who discriminate against people with disabilities

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11:01 am EST
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Asda Stores Delivery missing items and no refund

Had a delivery today and 8 items was missing over £20 worth
Done the online refund
Was rejected
Tried to call customer service s
No way to speak to someone
Utter nonsense
Will not be using this service again
And have made it known on social media
Told the driver at time that 5 items were missing he said he would pass this info on
It wasn't until I unpacked the fresh meat which was in bags to find 3 other items missing

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7:47 am EST
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Asda Stores Online order delivery

Dear Sir / Madam,

I am writing to you to raise an issue about: Home Delivery

The issue that I have experienced was: I ordered onli e from Asda superstore hessle road, Hull, HU3 4PE for 71 pounds

It occurred on: 2021-11-11

This meant that Not first time! We gave so big family, 14 kids, hardly disabled husband - copd - lung condition - can not breathe, using oxygene machine, could die any time. I am on antidepressants, do not want to live anymore, cos ssda left us without food and money!

I need my money back now! Going to police.

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

annely suits

Registered email address anneli. [protected]@mail. ee
Order number [protected]

6 Queens Road,
Hull Yorkshire
HU5 2PY

Desired outcome: Not any responses from Asda

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9:39 am EDT

Asda Stores Fuel

Purchased Autogas at Asda, Bridge of Dee, Aberdeen at 8.11am today. A fortnight ago this fuel was on sale at 52.5p per litre and is now 72.7p per litre. A price increase of just over 40% smacks of profiteering even in current times. Very disappointing as users of this fuel in Aberdeen are almost a captive audience with only one or two other sellers in the area. We do all our household shopping at Asda too but this may change if the fuel costs continue to spiral.

Desired outcome: Explanation on need for such a rise.

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6:29 am EDT
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Asda Stores Microwave mash

I bought some mash from asda stores halufax on eating the mash I found a big peice of plastic in the mash which I have bitten into. It has loosesd my two bottom teeth and they have now fallen out completely. My six year old grandaughter also had the mash. However I was lucky it wss me and not her.

Desired outcome: My teeth fixing or at least payment towards them

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4:58 pm EDT

Asda Stores Butcher's selection tikka chicken breast steaks

While eating your product I've nearly cut my mouth open on a large sharp chicken bone. Small bones may pass through but if I had of swallowed this it would have done serious damage to my throat and possibly other organs due to the size and sharpness. I've gotten a few packs as it was on a price sale and had to dump the others incase there is any others I may miss.

Desired outcome: Compensation of the products in the form of vouchers or what is easiest

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1:30 pm EDT

Asda Stores Member of staff

My brother had lost my mother's debit card and had gone in to see if it had been handed in and as he has stammer she said she couldn't understand him as he wasn't pronouncing his words properly and as he's a 13 year old I don't find it help that a grown woman is giving a 13 year old grief over something he cannot control, it has caused him distress and anxiety. You have posters talking about bullying then a grown woman says that to a child, that's one way to knock someone's confidence.

Desired outcome: For the woman to be reviewed.

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Eunice Ratcliffe
south shields, GB
Sep 06, 2021 9:58 am EDT
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I have a serious complaint that i would like to take to the highest level about such terrible treatment that was inflicted on me by asda staff, i have complained by email but was not very helpful and feel i was just pushed to one side, could someone please give me a number that i could phone who is at a high level please as i dont want others to go through such a terrible ordeal.
Kind Regards
Mrs Ratcliffe

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6:42 pm EDT

Asda Stores Customer services desk

DEAR SIR/ MADAM I HAD PROBLEM WITH ASDA CUSTOMER SERVICE DESK LADY'S I BUY A 3 PACK OF UNDERWEAR 2 FOR £12 FROM ASDA IN TORYGLAE ASDA THE 2 LADY'S AT THE CUSTOMER SERVICES DESK SAID TO ME I CAN'T TAKE IT BACK I CAN'T GIVE YOUR MONEY BACK so i went to the ANOTHER asda store they NEVER ask anything else the just give my money back when i was at the customers SERVICE desk
555 Prospecthill Rd, Glasgow G42 0AE

Desired outcome: i did not like the way 2 LADY'S AT THE CUSTOMER SERVICES DESK

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About Asda Stores

Screenshot Asda Stores
Asda Stores Ltd is a British supermarket retailer offering a wide range of groceries, clothing, and general merchandise. They operate numerous stores across the UK and provide online shopping services. Asda is known for its value products and also offers a pharmacy, optical services, and a mobile network.
How to file a complaint about Asda Stores?

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1. Log in or create an account:
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2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Asda Stores in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Asda Stores. Mention key areas of concern, any transactions, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint with Asda Stores on ComplaintsBoard.com.

Overview of Asda Stores complaint handling

Asda Stores reviews first appeared on Complaints Board on Oct 14, 2008. The latest review Disappointing Experience with Asda was posted on May 17, 2024. The latest complaint glasses was resolved on May 31, 2017. Asda Stores has an average consumer rating of 2 stars from 287 reviews. Asda Stores has resolved 91 complaints.
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  1. Asda Stores contacts

  2. Asda Stores phone numbers
    +44 800 952 0101
    +44 800 952 0101
    Click up if you have successfully reached Asda Stores by calling +44 800 952 0101 phone number 23 23 users reported that they have successfully reached Asda Stores by calling +44 800 952 0101 phone number Click down if you have unsuccessfully reached Asda Stores by calling +44 800 952 0101 phone number 24 24 users reported that they have UNsuccessfully reached Asda Stores by calling +44 800 952 0101 phone number
  3. Asda Stores emails
  4. Asda Stores address
    ASDA House, Southbank, Great Wilson Street, Leeds, LS115AD, United Kingdom
  5. Asda Stores social media
Asda Stores Category
Asda Stores is ranked 7 among 66 companies in the Department Stores category

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