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1.4 980 Reviews

Sam's Club Complaints Summary

100 Resolved
867 Unresolved
Our verdict: With Sam's Club's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Sam's Club reviews & complaints 980

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Newest Sam's Club reviews & complaints

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11:13 am EDT
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Sam's Club mis-use of members info

Beware of Sam's Club! I recently met a woman that works at Sam's. We shared lunch, went to the flea market together--nothing serious at all, just strictly friends. She suggested I get a Sam's membership--I'd save a lot of money on things. I did so.
she works at the membership desk and as such, apparently has the ability to poke around member's info without anyone caring. For I recieved an email from her telling me she no longer wished to hang with me... and then she preceded to tell me my life history, that I have tickets on my DL... and asked who the girl was on my club membership...
when I complained to Sam's that she had copied my membership info (my membership is under my first name, which I don't use... she, and my friends know me by my middle name--so, the only way she would know the first name is that she went into the members files and just stuck in the last name & looked over the info of everyone with the same last name until she matched my DL pic & info) and ran a back ground check on me... they said they'd check on it.
end result? she is still in the membership section... still free to scan the member's info on the next guy that she meets, still free to use that info to run a (private) background check on him...
the last time I was in there, she was on the floor (going to the break room?) and told me it would be "best for me" if I didn't come back... that she might inform management that I was a stalker... so, I cancelled my card...
beware of Sam's

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RarelyComplain
Warren, US
May 09, 2013 3:25 pm EDT
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Their rotisserie chicken for $4.50 is a bargain. The chickens are huge and very tasty. Other then that, yup...not much of a selection.

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rogersim
Dallas, US
May 09, 2013 12:46 pm EDT

sams club is bad. I gave up my membership. The selection is bad. cashiers have a bad attitude. They boss over you.

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12:14 am EST
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Sam's Club employee

My name is Greg. I am a cashier at Sam's Club. My managers constantly pressure my coworkers(cashiers) and me to get members(customers) to sign up for Sam's credit cards and Sam's Plus cards to recieve cash rewards such as getting $10 back for every $500 spent. The problem is that the Sam's Plus card cost $55 in addition to $45 for a regular membership card. That's $100 a year! With these tough economic times, many of the custumers tell us(cashiers) they don't have the extra money; therefore, they are not interested. However, our managers tell us that we have to get customers to buy 3 or more upgrades(Sam's Plus or credit cards) each day or we will be written up or terminated. Not fair since we have no control over the custumers' decisions. I used to like my job to the point where I would work extra hours and days and arrive at work 30 minutes before clocking in. Now I(along with my coworkers)dread going to work because working at Sam's Club sucks big time! I would not recommend an animal work in such a difficult work enviroment.

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Greg Carradine
, US
May 10, 2018 5:28 pm EDT

Hello Everyone. I am back after 5 years. I had more complaints working at Sam's Club recently and quit without any notice resulting in walking off the job. Nearly 6 months past without me finding a another job. I deeply regret the decision I foolishly made. I reapplied at Sam's Club and to my surprise, I was notified that I am eligible for rehire and scheduled for 2 interviews. I passed both interviews and several days later became an employee again. I was happy and I called the store manager where I worked and told him I was sorry and thanked him for putting in a good reference for me. He forgave me and said we can start over. I know this site is for complaints only which I originally stated in my first paragraph back in 2013. However, I learned my lesson and will never burn anymore bridges. My advice to anyone thinking of quitting a job; do it the right and professional by giving a 2 weeks notice and leaving on good terms. Happy Job Today!

I dispise apathy
I dispise apathy
, AE
Jan 22, 2013 12:30 am EST

Go easy on the kid Tasha... There is a difference between asking employees to get customers to sign up for a card, and threatening temination if they do not get 3 people to sign up per day. Unless it has been stipulated that under the contract, they are required to get 3 people to sign up per day, you can hardly call this "expecing you to do the job you are paid to do"

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6:54 pm EST
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Sam's Club auto services

Went to replace truck battery. The technician HUGO pulled in my truck with the parking brakes on and there was a lot of burning smell when I picked up my truck about an hour later. Get this over an hour later. Hugo the technician was very insulting and told me that they had probably burnt the clutch or the brakes while driving my truck with the stick shift and he declined all responsibility for this. Complained to the management, and they documented the issue. Got a call from their claims department today and they flatly stated that they were not negligent - Case Closed. I was informed that it was my responsibility to get my truck checked and fixed at my cost and then "TRY" for a claim and refund. How is this even ethically correct?
Avoid these guys like a plague

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10:36 pm EST
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Sam's Club fraudulent advertising

Many people went to the Sam's Club website on Wed. Nov. 21 at 10 pm central; 11 pm eastern, to order Black Friday sale items at their online sale. About 5-10 minutes in, at the end of my purchase, I was hit with a screen saying the system was down. Going to the Sam's Facebook page I found out the same had happened to all. I was finally able to get in about 40 minutes later. Made my purchase, paid, and received a confirmation email with order number. Tonight I receive an email telling me the order was cancelled they did not have enough of the item. Apparently MANY people received the same email. Calling customer service led to many hang ups on the customer by the service reps. In response to my online (Facebook) complaints I was told to call customer service at 6am tomorrow morning. Did I mention they charged every one's credit cards and checking accounts? This company is a fraud and a sham. We pay money for membership and they treat us like garbage. STAY AWAY from this company!

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Update by Michele Christie
Nov 23, 2012 12:09 pm EST

You are right...I was stupid. Won't happen again...I am done!

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John L (Michigan)
Brownstown Township, US
Nov 23, 2012 8:27 pm EST

Nella, you are looking to get a pull ticket to begin with. I went to my local Sam's Club Wednesday night to ask questions about the $0.96 Samsung Galaxy 3S to make sure I knew what to do come Friday [Southgate, MI Sam's Club #6412]. I made sure to talk to someone at the cell phone kiosk area. I asked what carriers, they were AT&T, Verizon, and T-Mobile. I get an employee discount through my work for Verizon plans, so I was happy. I asked about quantity to know when I should show up. She said everyone in line before they opened (7AM) would get the deal (pull tab to come back at appointment time though). I said I wanted two (1 blue, 1 white). She said they received a huge shipment and not to worry about missing out on getting exactly what I wanted. I showed up early, was about the midpoint of the line... not a lot of people at all either (maybe 100). I have seen the parking lot full on normal days before and it wasn't but maybe 10-15% full on Black Friday before I left. At around 6:30A, an associate was walking down the line and advising that they were sold out of Verizon already. Not even open yet and already sold out? Needless to say about a quarter of the people left before the store was even open. I didn't research AT&T plans before going because I was advised Wednesday to not worry about missing out. Not really mad about missing the $0.96 phones, just mad about being lied to when I did the right thing by researching what exactly to do beforehand.

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Nella Bella
Elba, US
Nov 23, 2012 4:18 pm EST

I was one of the crazy Black Friday Sam's Club shoppers, store 8192.
Went to purchase a Samsung Galaxy Siii cell phone for 96¢. Stood in line for 2 hours for a PULL TICKET. Then, I was asked to return at 4 pm to activate my cell phones. Returned at 3:30 PM, I was asked to come back Sunday (2 days later).
Spent 6 hours in Sam's Club...no phone, no service and return in 2 days! This happen to at least 100 other customers! 2 clerks to activate accounts :(

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PurpleOcelot
Carrollton, US
Nov 23, 2012 6:56 am EST
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You are stupid to expect anything else from Walmart Corporation! Since Sam Walton died, his evil ### kids took over and are nothing more than greedy, money hungry demons who will do and say anthing to anybody to squeeze a dollar out of you!

Target isnt perfect, but at least the people there treat you like you matter.

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9:39 am EDT
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Sam's Club property damage

My vehicle was damaged in Sams club parking lot after a bad storm several months ago in Gastonia N. C. The parking lot attendants left carts all over the lot while fleeing from the rain . My car received $ 1500.00 dollars in damages . A claim was submitted on site . Sams club management and their insurance company reps refuse to address this issue . All the insurance company need to do is view the security cameras film . My car was damaged due to your lot attendants neglect . Please, can you do the right thing . J. Mike

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2:01 pm EDT
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Sam's Club wrongful termination

I was recently terminated from Sam's Club because of a confrontation with a customer in the parking lot. The customer was yelling and swearing at me in the parking lot, and I kind of brushed it off and walked toward the door. There were several people in the car with her. She walked inside and complained to the manager that I was vulgar around her child, and had everyone within the car file a witness statement.

A few days later I was called into the office by my manager. His first words were "Don't worry, you're not being written up. But we had a complaint filed against you, and we need you to issue a statement". My statement read that I couldn't remember what exactly I had said word for word, but that I did not call her a "###ing ###" like she specifically had claimed. I told them that my wife was present (she is a cashier at the store). My wife was wearing her name tag, and I was not.

A few days after this, I was told to go to the office upon entering the building, without clocking in. The manager asked if I remembered our conversation about the confrontation, and I said that I did. He then informed me that I was being terminated. I told him that he had said that I wasn't even being written up for it, and he replied: "You're not, you're being terminated". When I asked why, he said that he had four witness statements that I had used vulgarity (all from people in the vehicle with the customer who filed the complaint). I asked to take advantage of the open door policy, to which they said I would be contacted on either Friday or Monday. It is now Wednesday and I have yet to be contacted.

I found out afterward that the manager dealing with the investigation did not ask for a statement from my wife, who was not only present, but has also been employed by Sam's Club for over two years. I had been employed with them for almost four and a half years before I was terminated.

I am not sure what course of action I can take. I am looking for a class action lawsuit I can join or a federal bureau that I can report this to. I was not in the wring in any way, and so i feel like I have been wrongfully terminated.

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fast action
gary, US
Mar 30, 2013 10:24 am EDT

My son was fired Sunday .I'm really upset due to the fact that he should not loss his job . They say he pull in 34 carts and should only pulled 20, but they didtn say something until someone hit a car, they were fine before. He never miss a day or was late, nor hit a car, also that happen 9 days ago he work 5 days later. Something not right. I'm thinking about getting him a lawyer

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fast action
gary, US
Mar 30, 2013 10:10 am EDT

Why do Sam club get by with so much wrong doing. It sad that happen to you. Sam and Walmart needs to be union job . That the only way this wrongful can be stop. And what happen to a thing call two days off without pay why take some one job.

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11:05 am EDT
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Sam's Club warranty voided

I purchased a ring from Sam’s jewelry department in the amount of around $3500.00. The ring needed to be sized and the rep informed me it would take 4 to 8 weeks. I informed the Sales Rep Amy that I wanted it sooner than that. Amy replied telling me I could take my ring to Jared's and they would size it for me all in the same day. Amy also stated Sam’s sends rings to Jared’s for sizing and this would be where she would take it. I had questions about the warranty and she explained to me if I purchased the extended warranty I would be covered at a 100% in addition to the fact that I had 90 days to return the ring if I was not satisfied with the Sam’s return policy. I took my ring to Jared's as advised and had it sized. Around 40 days later my ring was completely turned in color and looked terrible. I took the ring back to Sam's expressing my concerns and desire to return the ring. The rep called over the manager Marcus telling me she could not return such a large purchase without manager approval. When Marcus the manager approached me he stated that the sales rep Amy had informed him that I took my ring elsewhere and had it sized. I told him that was correct and that I had been advised to do so by his rep Amy who sold me the ring to begin with. The rep Amy agreed that she had recommended I take the ring to Jared’s for sizing. The manager proceed to inform me that my warranty was no longer valid including my extended warranty which I had purchased and that he would have to call the manufacture to determine what he could do for me. He told me not to worry at this time as he felt a solution could in fact be reached. He called me back the next day and told me there was nothing he could do for me, that I was no longer covered by the 90 day money back guarantee or by the extended warranty I had purchased. I asked him how could this be when I was advised by the sales Rep who sold me the ring to take my ring to Jared’s to be sized and was never informed it would void my warranty. He stated to me he understands my frustration but there was nothing he could do for me. I asked to speak to the GM and he said he was not there that I would have to call back the next day. I called the next day and the GM said he would like to speak to the sales rep first and he would call me back. When he called me back he stated that the sales rep Amy stated she did refer me to Jared’s but also informed me that if I took my ring to Jared’s if would void my warranty. He told me he believed her and that there was nothing he could do for me. That my ring was no longer covered under any circumstances at all. I informed him that the rep Amy had never told me taking my ring to Jared’s would void my warranty and explained to him had she in fact informed me of such I would have left my ring with Sam’s for sizing due to the importance of having a valid warranty for such an expensive item. I asked him why from a consumer's stand point would I still purchase the extended warranty, then take the ring to Jared’s for sizing if I had truly been informed it would void my warranty. Explaining to him that I was very adamant about ensuring I was covered and had an extensive conversation with Amy the rep about coverage which is why I purchased the extended warranty to ensure I was covered at 100%. I asked many questions about the warranty to the rep Amy. With all my questions and my deep concern why would she refer to me to a place that would void my warranty. The ring has a 2.1 karat diamond and anyone in their right mind would ensure all measures would be taken in order to protect/cover the ring in case of a loss stone or any damages. Which is why I purchased the extended warranty. The rep changed her story with each manager. When we first spoke and she called the first manager over she never stated that she informed me this would void my warranty. It was not until the GM spoke to her alone that I was told that she had stated she had informed me of the void in warranty in addition to advising me to take it to Jared’s. If I had been informed it would void both my 8 year warranty that I had purchased in addition to the 90 money back guaranteed that was automatically offered with the purchase then I would have waited any amount of time in order to get my ring sized through the proper channels. I asked him to take a step back and look at the picture logically and tell me if he thinks I would have purchased the extended warranty knowing I was only going to void it by taking the ring to Jared’s. I also asked him why would she even refer me to Jared’s in the first place if she knew it would void my warranty. I also asked why would she not tell me up front that anything done to the ring must be completed by Sam’s or it would void my warranty and NOT mention other options as they should not be followed for complete insurance of warranty coverage for my purchase. The GM did not want to her anything I had to say and said he could not do anything for me. My ring was purchased Mother’s Day weekend. I was in Sam’s June 24 speaking to a manger about my concerns. My 90 money back guaranteed is still valid at this point, but no one is willing to help make this right. My name is Jeanine Hunt, my contact number is [protected] or [protected].

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ForumMember
, US
Jul 13, 2012 12:53 pm EDT
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diry - dirty

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ForumMember
, US
Jul 13, 2012 12:52 pm EDT
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Are you sure stone isn't just diry and not changed color? A stone that big will show dirt quicker than a small one would and it really makes a difference in the appearance of the stone. If you clean it with sudsy ammonia, it may solve the problem. The warranty problem I would complain to the corporate level at this point. Obviously, the local GM isn't going to help. Use Google to find the corporate address to send a registered letter or call their customer service number.

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10:21 am EDT
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Sam's Club bad customer service/doesn't stand by warranty

This compliant block isn't big enough for what I have to say...but I'll do my best. I purchased a Samsung Exhibit II4G from Sam's Club Mobile(SCM) online Monday, June 18, 2012. I did not initially purchase the device protection plan(DPP) tha day due to needing to end the call to leave for an appointment. The Sales Rep kept offering everything extra and after purchasing the case w/car charger, I was tired of all the sales pitches and running out of time to leave for my appointment. So I got the phone in the next day, was very excited. I decided later that I would go back and add the device protection plan as I noticed how slippery the phone was to handle. I called and added the DPP on Monday, June 25, 2012 and told the sales rep that I wasn't sure I would keep the phone as the battery didn't last very long and a few other issues I was having but told her that I would let her know one way or another before my return warranty was up on Sunday, July 1, 2012. Unfortunately, according to the SCM rep, the computer system assigned my DPP to the "exchange" line...this is what the rep created when I had mentioned I might not keep the phone. So the phone I currently had in my possession was not covered. So unfortunately, I did have an accident with the phone an dropped it on my tile floor breaking the face. I was unable to use the phone at all. When I tried to file a claim is when I found out that phone wasn't covered by my "exchange" line was. What exchange line, I hadn't gotten an exchange yet! So after being told to call 2 different 800#'s and about 5 different people later, I'm still waiting for the system to be updated for the DPP to be reflected on the correct phone so I can file a claim on the phone. It will be a couple of business days still. In the meantime, I was without a phone to use for my business. I spoke to TMobile and thankfully I have my old phone and they switched my data plan and service to it so I could do my business still and have a phone. SCM has displayed piss poor customer service, has yet to stand by their warranty that they have gladly deducted from my checking account, and never returned phone calls that they say they will do. I am telling everyone I know about my horrible experience in person on social media and any other place I can shout to the world. I will be contacting Samsung next to advise them of the issue and see what they are willing to do to help.

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Sam's Club - cart attendant struggles

I have recently been employed for Sam's Club for about a week now. I was given the job of the Cart Attendant. Let me remind you that i am I college student and I'm only working for the summer. This is my first job and this job is incredibly horrible. The Cart Attendant's job is to round up all of the cart, flat beds, and scooters in the parking lot, along...

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7:05 am EDT
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Sam's Club advantage plus card

Paid for the advantage plus card with the knowledge I was able to shop before hours. never allowed this last attempt i video recorded the attempt.

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Robert Brant
Oakland, US
May 13, 2015 8:32 pm EDT
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I bought a SAMs club plus membership online and could never use it. It was never connected to my card. I tried to get the card updated with results. I paid for something I could never use. I went to the membership severice desk and tried to get it fixed. I was told that there was nothing they could do. I was just out my money. They want me to buy another plus membership now. No way I will go to Costco now. I have been a member of SAMs club for 20 years but not anymore. Don't get taken by SAMs club. Not very happy.

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5:12 am EDT
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Sam's Club online purchasing

Dont buy anything online from Sam's. Horrible experience. Spent $3K on couch in March. Never heard anything, no delivery, nothing. Only thing sure of is that our Sam's Discover card got billed fast enough and I paid immediately off. Spent last tow months and countless hours on phone/on hold. Was by two different supervisors they would look into and call back. Guess what? Never happened. Each time I called had to explain everything over again to no prevail. Each person you talk to tells you something different. Do yourself a favor and spend the extra money at brand name store. Now they are holding my $ hostage until they decide to credit my account. Until then, I cannot buy a couch elsewhere. This has taken about a year off my life. Shame on you Sam's. They also told me I should not have been charged until merchandise is shipped. I guess they dont abide by their own policies. Costco looking better and better...

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Sam's Club price increases

Sam's Club is as shady as they come.They jack up the prices of prescriptions and then fail to inform customers of the changes so that you have no choice but to go ahead and pay for it or risk not having the medicine you need! If they informed you ahead of time, then you could go to your dr. and get a different prescription.Ooooh $4 generic ($10 for 3 months) yippeee...at least until they jack up the price again! Shady, wrong and just plain bad business!

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11:09 pm EST
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Sam's Club racism

I heard this from my mom and i got so upset. She went there three days ago. She was waiting for the food which was demo. In front of her, there were 2 Spanish ladies. Right after she picked up one fork with the food, the person who did the demo, of course she was white, threw away all forks. My mom got so upset and she threw away the forks and the food. She was a racist!

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Sam's Club racism and rudeness to child.

My husband and I went shopping at Sam's Club with our nine year old son. They were doing demo's for cheese and crackers. While my husband and I were looking through the bulk snacks for our son's school my son asked nicely if he can have a sample. They told him that he could not have a sample because he needed a parent with him. I told told them that they have no right telliig my so no and I have no problem with my son taking a sample. They lied and said because of food allergies they cannot allow a child to have a sample if they are under 14. I very much doubt this because first of all there were no peanut products in the snack, and second my child is nine. Basically they did not have to guts to tell the truth is they did not think someone who is not white is smart enough to read the ingredients. They think blacks people are uneducated.

My husband and I cancelled our Costco membership because they were racist when we had to change our address. I guess Sam's club is just as racist.

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Update by Lauren Hill
Feb 17, 2012 9:51 pm EST

He did get a sample, but you don't know how to read because you are a ###. He is old enough to remember what he is allergic to. The point is they should not treat him like crap just because he is black.

Update by Lauren Hill
Feb 17, 2012 9:07 pm EST

You guys are all ###ed and have the reading skills of a third grader. It is not about the allergie, it is about thinking a nine year old boy cannot read because he is black. I bet if a white nine year old boy or even a white boy was 8 or even 7 went for a sample they would give it to the child.

Update by Lauren Hill
Feb 11, 2012 10:03 pm EST

especially Tasha and Ragon.

Update by Lauren Hill
Feb 11, 2012 10:03 pm EST

I bet most of the comments on this comes from uneducted three year olds who are ###ed. Just like you racist people posted racist comment on my Costco Club review. Before you post I have one thing to say.

GO TO HELL YOU RACIST ### AND ###!

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Your friend Elizabeth
Anchorage, US
Jul 01, 2012 12:06 pm EDT
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Hello Mrs Hill: I recomend you to take counseling you really need it.
I work as a food demostrator in a Sams Club, there is all kind of colors in my family so i am very well
mix, lol. I do NOT serve ANYTHING to a child unless the parent is present right there next to the child under 14.Period. It does not matter if they are white, green, red, purple, yellow, pink, black, brown, mix, tall short, fat, skiny, beautiful, ugly, intelligent, not very smart, well dressed, not well dressed, love coffee, does not love coffe, love horror movies, does not love horror movies and the list goes on. So yeah counseling will help, good luck.
Elizabeth

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father of triplets
Rosemary, CA
Feb 18, 2012 12:50 am EST

DSgamby, don't worry she calls everyone who disagrees with her a ###. Best to ignore her.

Also just to say in general I am white and my ten year old triplets still need my permission before they taste something. Most kids at 8-10 do remember what they are allergic to, but not all brands have the same ingredients. One brand of chocolate chip cookies could have been made in a factory that processes nuts while the other does not. Even kids older than ten have been asked for a parent. With all the sue happy people you have to be cautious.

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Fasmustang
Morrison, US
Feb 17, 2012 10:26 pm EST

Sample handlers are required to only give samples to children if their parents are right there & say that they can have it.

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DSgamby
Thunder Bay, CA
Feb 17, 2012 10:14 pm EST
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I do know how to read and I am not a ###. The person that doesn't know how to read is you. That is good that he is able to remember if he is allergic to something. Most 8 and 9 year old children do not remember if they are allergic to something. That is why, children under 14, the demo person must ask the parent if it is ok if the child can have a sample. This has nothing to do if the child is black, white, brown or yellow.

As I already asked and you still haven't answered my question. What if your son was lactose intolerant and had the cheese and then started to throw up soon afterwards. Then what?

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DSgamby
Thunder Bay, CA
Feb 17, 2012 9:34 pm EST
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You are using the Race card again without any facts just speculation. No, the demo person always gets permission by a parent if the child is too young, no matter what race they are. An 8 or 9 year old won't remember if they are lactose intolerant or is allergic to wheat. Their parent would. As I already asked. What if your son was lactose intolerant and had the cheese and then started to throw up soon afterwards. Then what?

After you gave permission for your son to have a sample. Did he get the sample?

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wifi8827
, US
Feb 12, 2012 12:06 am EST
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and I thought Walmart had the dumbest customers...

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a-nonny-mouse
London, GB
Feb 11, 2012 10:42 pm EST
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Given all the issues with food allergies these days it does make sense. I'm sure if they did give an unattended minor something which did cause a nasty reaction then they would open themselves up for a world of whoop-### in lawsuit form. Also, if they were racist, they would have gone to get the government cheese instead.

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DSgamby
Thunder Bay, CA
Feb 11, 2012 10:28 pm EST
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so = soon

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DSgamby
Thunder Bay, CA
Feb 11, 2012 10:20 pm EST
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The employee is correct. It is for allergies. Just because it has no peanuts in it does not mean that people can't be allergic to other things. People can be lactose intolerant which is in cheese and they can also be allergic to wheat which is in the crackers plus other ingredients. What if your son was lactose intolerant and had the cheese and then started to throw up so afterwards. Then what?

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9:51 am EST
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Sam's Club rude employee

Went to the gas station last night (for gas) and the attendant was extremely rude. I merely open my window and he just takes my card without even asking how much I wanted to put in my tank. (Fortunately, I needed my tank filled but still there was no reason not to ask, even the most basic and unprofessional of gas station attendants at least bother to ask their customers).

After filling my tank he just hands me my receipt and walks away (which I could care less about). What bothered me was that he had the nerve to just take my card without even asking how much gas I needed. I thought that was pretty inconsiderate, impolite, and very unprofessional. I am absolutely disgusted that even a job that requires minimal customer service skills and manners would be approached this way. Should be reminded basic social skills.

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Update by seekerrogue
Jan 12, 2012 2:23 am EST

Lol wow...i like this site already. Very troll-friendly...and helpful comments.

Update by seekerrogue
Jan 11, 2012 7:27 pm EST

Actually I didn't, it was in my hand inside the car.

Update by seekerrogue
Jan 11, 2012 7:18 pm EST

Well its not like I just gave him my card and acted snobby. As soon as I opened the window he snatched the card and kept walking fast so I called out to him the amount (in a calm voice). I have worked in customer service and as stated I know it was a gas station and I was not expecting world class service. But most stations here in NJ the attendants ask how much before pumping gas. I don't care if he was silent after, I just feel the attendant was rude in handling the situation overall and since this is a complaint board I can post what I like. Just like others can post their snide comments.

Update by seekerrogue
Jan 11, 2012 7:10 pm EST

Says someone posting on a customer complaint board...

Update by seekerrogue
Jan 11, 2012 6:59 pm EST

Wow posters here are incredibly rude...
First, its the internet so grammar doesnt matter
Second, the guy swiped the card from my hand and walked so fast I actually had to call out to him to tell him the amount because he went so fast
Third, its NJ. You dont pump your own gas here. Those outside wouldn't know...
Grow up people...

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8:49 pm EST
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Sam's Club terrible customer service

I had a really really upsetting experience at the store Sam’s Club – store # 0629 – on 1850 E. Woodmen Rd. Colorado Springs CO 80902, this Dec 30th 2011. I had a check declined thru TeleCheck. Why? Can’t seem to find out why….. Upsetting to say the least, I called Telecheck ‘3’ (three) times! No help thru the phone of course – there is no information to be given….just a check declined! No record of anything wrong….account was flagged? What does that mean? $153.79! Yes, all that! one hundred and fifty thee dollars and seventy nine cents! I am a member of Sam’s Club! I had plenty $$$$ in the bank! I have paid with electronic checks at Sam’s Club before! The store manager on duty was no help at all…… ”there is nothing we can do Mam….” Maybe time to review your payments methods and clients’ privileges…. (?)Accepting credit cards? Debit cards? Let’s make our members life easier to shop? Or they’ll go to the competition…..maybe you lost one client… Why was my check declined? No one can explain to me why?

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Update by MMLML
Jan 06, 2012 8:55 pm EST

niiiiice...
:)

Update by MMLML
Jan 06, 2012 6:20 pm EST

good morning Thud and Tasha! thanks again for your helpful suggestions! Just wanted to share with you that I just received a call from the customer service representative 3rd party company for Sam's Club and Walmart, apologizing for the "inconvenience of declining my check". They re-checked every infornation again (just in case) regarding myself my bank account, etc...and found NOTHING! wrong... He admitted while on the phone with me that the eletronic check machines are old and need replacing... and that the machine did not read my check correctly...oh well... Good day after all! Good day to you two!

Update by MMLML
Jan 05, 2012 11:14 pm EST

thanks Tasha3 and Thud... so helpful!

Update by MMLML
Jan 05, 2012 10:47 pm EST

it was an eletronic check... bank account with $$$$$$ in it... membership card current... bank account in good standings... pay check deposited the day before... called telecheck - no record of rejected transaction... no record of why declined...system is VERY VERY BAD... I got a membership with the competitor today - no hassles, no troubles, they accept all payment forms... good luck to still happy Sam's Club members... I am out of there for good! thanks for your suggestions. I suggest you go tell someone else to learn how to spell... verify the facts before you are rude to somebody... learn to verify your facts.

Update by MMLML
Jan 05, 2012 10:06 pm EST

hahaha funny lady!
no it was NOT!

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jlb2015
Linville, US
Dec 05, 2014 2:11 pm EST

I have been a member of Sam's Club for two years now and have always had a good experience until last week. I placed an online order during the Black Friday sales for a Roku HDMI Streaming Stick - 459645 ($39.86) and Riding Boot Black 7 - 817510 ($29.98) on 11/25/2014. I received an order confirmation email with an order number of [protected]. When I went back to track my package, it said my order had been cancelled but I had never cancelled my order. After calling customer service, this is when they decided to inform me they did not ship to PO Boxes. Even though I received a confirmation email, nor did nothing kick back saying we cannot ship to a PO Box while filling out the order in the first place, and third customer service did not even have the courtesy to call and let me know this. I had to call and find out for myself where and why my order and had not been delivered yet. To top it all, she tells me the Roku was now $10 more even though I purchased this during the Black Friday sale, and my boots were not available and she had no idea when they would be back in stock. Not only did Sam's not warn me in any way, shape, or form they did not ship to PO Boxes, or that it mattered I ordered my items and received confirmation for my items for that price, I was not getting those items and not for those prices, but they TOOK THE MONEY OUT OF MY ACCOUNT AND NEVER CREDITED IT BACK! The customer service representative’s response, "Oh well we were waiting for you to call to see if you wanted us to still ship it." If my boots are out of stock then how were you going to ship my order? And if I still wanted you to ship it, would I have gotten my Roku for the Black Friday price? I told her to cancel the order completely that I most certainly did not want any of it. I just upgraded my membership at Sams but you better believe I will NOT give any Sam's Club any business after this incident. If your customer service does not even have the decency to call and let me know you are not shipping my order or why you are still holding my money but not shipping my order?! And then you are rude when I DO call. No. Never again Sam's Club...NEVER again. Extremely disappointed!

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12:40 am EDT
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Sam's Club eas whey protein

Sam's Club has stopped selling this product in their warehouse. The new Whey Protein is not the same quality. The Carbs in the new product is much higher than the EAS Whey Protein. Bring it back. Those of us who rely on Whey Protein need the higher quality product.

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Team MuscleTech
New York, US
Nov 02, 2011 8:59 pm EDT
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Don,

Because the optimal time to take 100% Premium Whey Protein + is immediately after exercise, the extra carbs in this protein supplement are beneficial as part of a post workout protein formula.

The creation of 100% Premium Whey Protein + is about giving the consumer the best results for their hard earned dollar by providing the best quality protein formula in a club size for the absolute best results. The protein blend in 100% Premium Whey Protein + contains a whey protein concentrate, whey protein isolate and hydrolyzed whey protein concentrate blend – three extremely bioavailable whey protein sources of the highest quality. It also contains unique Recovery Blend of amino acids that also includes Creatine Monohydrate, additional L-Leucine, L-Isoleucine, and L-Valine as well as L-Glutamine on top of the already high levels of these key amino acids in whey protein.

And finally it should be noted that the EAS protein also contains more than twice the fat per serving that MuscleTech’s 100% Premium Whey Protein + has. Over With repeated daily consumption, these additional calories from fat will add up.

- Team MuscleTech

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3:31 am EDT
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Sam's Club upgraded membership rip off

I have been a member of Sam's for probably 12 years. Several months ago, the check out clerk talked me into purchasing an upgrade for my membership. The promise was that if I did not realize any savings, I could get a complete refund. I paid my money (cash) and got a new card. I have not ever saved a penny with the upgrade, so yesterday, I asked if they would just refund my money. Surprise, surprise--the customer service clerk (Stephanie) went into her "sales speel"--I had not had the upgrade long enough to realize any savings, I could not cancel upgrade until my membership was renewed, yada, yada, yada. I asked to see a manager. Some young guy wandered over, did not introduce himself and repeated all of the same sales messages as Stephanie. I told him that if I could not get my money refunded, I was going to contact headquarters. He said "go ahead".
So I did. Lots of phone calls, no help! The latest offer was that they would refund a portion of the purchase price ($35) but that it would take between 4 and 6 weeks. Amazing--they took cash out of my hand for the upgrade, but all they can do is "mail me" a check.Sam Walton never dreamed of a day when one of his companies would "rip off" a customer! Welcome to the US in 2011---greed capital of the world!

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SlayerGal
-, CA
Oct 29, 2011 4:02 am EDT

But when you upgraded your card, you essentially renewed your card for another year.

Their promise to refund would have been held until it was time to renew your card again.

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10:48 pm EDT
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Sam's Club - scam

I ordered for B’day cake at SAMS Club for Sunday. Due to personal emergency I reached SAMS 10 minutes late. I spoke & requested to Store Manager named JOE to assist me, but he was so rude and not ready to even listen me & asked me to come back next day for pickup. Problem here is JOE was store manager but not concerned at all to help me out and asked me to...

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Sam's Club CHICKEN BONES

I always buy your canned chicken but I was making a chicken dip and while I was shredding it I found a 2 inch bone and because I was shredding it the bone splintered in the bowl with 2 other cans of chicken which I had to throw away. I do have the bone and I also have a pix taken with my phone of the bone and cans.

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Sam's Club Customer Reviews Overview

Sam's Club is a popular membership-only retail warehouse club that offers a wide range of products at competitive prices. Our reviews indicate that customers are generally satisfied with their shopping experience at Sam's Club. The positive points that stand out include the vast selection of products, excellent customer service, and affordable prices.

Customers appreciate the convenience of shopping at Sam's Club, as they can find everything they need in one place. The store offers a variety of products, including groceries, electronics, furniture, and clothing. The quality of the products is also highly rated by customers.

Another positive aspect of Sam's Club is the exceptional customer service. The staff is friendly, knowledgeable, and always willing to help customers find what they need. The checkout process is also quick and efficient, which is appreciated by busy shoppers.

Lastly, customers appreciate the affordable prices at Sam's Club. The store offers competitive prices on a wide range of products, which helps customers save money on their purchases. Additionally, the store frequently offers discounts and promotions, which further enhances the value for customers.

Overall, Sam's Club is a highly rated retail warehouse club that offers a vast selection of products, excellent customer service, and affordable prices. Customers can enjoy a convenient and enjoyable shopping experience at Sam's Club.

Sam's Club In-depth Review

Overview: Sam's Club is a membership-based retail warehouse club that offers a wide range of products at competitive prices. The company's mission is to provide members with exceptional value and quality products, while upholding their core values of integrity, respect, and excellence.

Product Range: Sam's Club offers a diverse range of product categories, including groceries, electronics, furniture, clothing, and more. The quality and variety of products available are impressive, with options to suit every budget and preference. When compared to competitors, Sam's Club stands out for its extensive selection and competitive pricing.

Pricing and Membership: Sam's Club operates on a membership-based model, offering exclusive benefits to its members. The membership program provides access to discounted prices, bulk purchasing options, and additional perks such as free shipping and cash rewards. While there is a membership fee, the value for money is evident considering the savings and benefits it offers. When compared to other retailers in the industry, Sam's Club consistently offers competitive prices.

Customer Service: Sam's Club excels in providing excellent customer service. The staff is responsive, knowledgeable, and always willing to assist. The return and refund policies are fair and hassle-free, ensuring customer satisfaction. Overall, the customer service experience at Sam's Club is commendable.

Online Shopping Experience: The website of Sam's Club is user-friendly and well-designed, making it easy to navigate and find desired products. The checkout process is smooth, and there are multiple payment options available, including credit cards and Sam's Club credit. The shipping and delivery services are reliable, with timely deliveries and proper packaging.

In-Store Experience: Sam's Club stores are clean, organized, and well-maintained. The staff is readily available and helpful, providing assistance whenever needed. The overall shopping experience in-store is pleasant, with a wide range of products on display and easy access to everything.

Membership Benefits: Sam's Club offers various additional benefits to its members, including access to exclusive events, discounts on travel and entertainment, and free health screenings. These benefits add significant value to the membership and enhance the overall experience for members. When compared to other membership-based retailers, Sam's Club stands out for its comprehensive range of benefits.

Community Engagement: Sam's Club actively engages with local communities through various initiatives and partnerships. The company is committed to social responsibility and frequently participates in charitable activities. Their involvement in local communities is commendable and reflects their dedication to making a positive impact.

Overall Satisfaction: Sam's Club provides an exceptional shopping experience with its wide range of products, competitive prices, and excellent customer service. When compared to other similar businesses in the industry, Sam's Club consistently delivers on its promises and exceeds expectations. I highly recommend Sam's Club to potential customers looking for quality products, great prices, and a rewarding membership experience.

How to file a complaint about Sam's Club?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sam's Club. Make it specific and clear, such as "Incorrect Billing at Sam's Club" or "Poor Customer Service at Sam's Club Checkout".

4. Detailing the experience: In the complaint description, provide a thorough account of your experience. Mention key areas such as product quality, customer service, pricing discrepancies, membership issues, or problems with in-store or online shopping. Include details of any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any inconveniences or problems it caused. If you attempted to resolve the issue with Sam's Club, outline the steps you took and the responses you received. Explain how this issue has personally affected you, whether it was a waste of time, financial loss, or frustration.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photos. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you may have incurred due to the issue. In the 'Desired Outcome' field, clearly state what you expect from Sam's Club as a resolution, whether it be a refund, exchange, apology, or other corrective actions.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is factual and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check back regularly for any updates, responses, or requests for additional information from either ComplaintsBoard.com or Sam's Club. Engage with any follow-ups to ensure your complaint is addressed appropriately.

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