Sam's Club

I am getting rather concerned, I am preparing to contact the Extended Warranty group about my ice maker. I purchased it about 10 months ago and it has gotten to where it won't work, it keeps saying the bin is full but there is no ice. It is a counter top ice maker and I bought the 2 year extended warranty, but I am curious as to if it is going to even be worth the hassle, not to mention the money paid, if they refuse to do anything. I will let you know what happens after I contact them. Wish me luck!

Purchased an extended warranty called Square trade from Sams, same time purchased TV from Sams. It expires clear up into 2019. Square trade told me to have our 70" Visio TV repaired ourselves, and send our receipt of repairs to them, and they would review it for payment. Said that was our only option to get it repaired. This TV cost $2300.00 and it will not even come on. I figure it would cost as much to fix it, as what we paid for it. Their adds say they will repair it fast. Says will send a technician to your home quick. We have never had a Technician call us, email us, etc., directly, and we are not about to depend on Square Trade to reimburse us to repair it. Would you? Ha! It was a total joke to believe they would repair it fast. Sure they will. You bet they will! Sams says to work it out with Square trade. That's funny don't ya think? Forget about Sams helping to get your TV repaired on an extended. warranty. BEWARE!

The case on my laptop purchased from sam's club with an extended warranty has broken. there has been no abuse to it. on of the screw holes will no longer hold the screw in. the warranty place will replace the case, but only if they also format the hard drive. there is nothing wrong with the hard drive or any other hardware on the computer. there is nothing wrong with the hard drive. this is ludicrous. I will not allow them to format a perfectly working hard drive when they only need to replace the case.

I will no longer buy anything from sam's club and get there extended warranties. I encourage every sam's club member to do the same. do not buy extended warranties from sam's club. buy only the factory warranties in the future.

well yeah what do you expect from these criminals, ever see walmart documentary? this is a horrible company, and the idiots that work there have nerve to even show their face on here deserved to get their [censor] kicked, and yes by me if you have a problem with what i'm saying.

I'll never shop with Sam's Club/Walmart again for future purchases. I purchased an HP Pavilion for my wife from Sam's Club in early 2009 with an extended 1yr warranty. In Janurary 2010, we noticed that the piece of the case which covers the PowerSupply unit had fallen off of the unit which caused the laptop to no longer charge the battery. We promptly sent this laptop in for repairs because it was still covered by the extended warranty.

At first our claim was denied due to "Excessive Damage" which was ridiculous since the only thing this laptop needed was the panel replaced covering the PSU and after several weeks of back and forth between the Warranty Company and the repair company, we were told our laptop would be repaired.

Another 3 weeks go by without a response from either company so I had to call Sam's Club again to find out just what was going on. I was told that the laptop was shipped back unrepaired because the claim was denied to to the laptop "Being Dropped" which was incorrect and even a cursory glance of this unit would prove that the unit had not been dropped, struck, or abused in any way. To add insult to injury, the repair company couldn't even find our laptop and claimed to have shipped it back early April.

All told, my wife has been without her laptop for nearly 2 months now with the warranty company refusing to honor our claim. I've become very frustrated with the made-up excuses and their deniel of their responsibility to honor the warranty agreement. We're going to be Costco customers from now on.

Geez. I wish I would have read all this prior to getting an extended warranty for my bissell carpet cleaner. it quit working in february. I call the warranty people and they tracked down a shop nearby for me to take it for repair. the shop had to wait close to 4 months for parts from bissell. when they tried to submit my warranty info, it was rejected due to the work not being completed within 30 days of complaint. so the shop tried to call the warranty people to get it cleared up and was told that I needed to call warranty and get a new requistion number. this is so I can give it to the shop for submittal. so the shop can get paid. I am working on my 5th phone call to warranty since they don't call back - ever! and even though my last phone call was annotated as a priority (I was dumb for believing it again!), still no call back. the repair shop has had my fixed bissell since the end of june and can't released it till they get paid... you see the vicious cycle? stay away from sam's affiliated warranty programs. unless you're a glutton for punishment!

I have just had the same problem. I had purchased a 4 year warranty for my iPod touch 16 gb. I've been using it consistently for 2 years. The iPod started to crash every so often after a year or so. Then just recently, it stopped charging from any source until it finally died and could not be recharged. I called the support and they had me send it in. A few days later I recieved it, no change to it at all. They did the EXACT same thing, sent it back claiming "physical damage - water damage corrosion". I am very upset with this, because I know I have not mistreated this at all, and I have never let it near a water source at all.

I am having a rather distressing experience with Sams club extended warranty on a 42 inch Philips Plasma TV. I bought it in Oct. 2005 and it went out in May 2009. My wife called to see how to proceed to get it fixed and was told that the TV wasn't covered. It was a three year extended warranty and was supposed to be in effect though at the time I wasn't sure of the date it was purchased and how the warranty was supposed to work! Having that information and not considering that the denial was false, I hired Sears to come and see if the set could be fixed. They charged a hundred dollars and pronounced it not worth fixing due to it needing a new power supply and the main circuit board and another secondary board. With that information I went to Sams and purchased another TV of similar value and also the extended warranty. The cashier was very informative and explained that the three year warranty kicks in when the one year factory warranty is over. I didn't think much about it until I talked with my wife and she informed me that the receipt said 10/05! I had unpacked and set the TV up and was using it by this time. After realizing that I bought a $2300 TV that wasn't supposed to be bought, I talked with the store management and was told I couldn't return the TV and would have to allow the warranty co. all the time they wanted to fix the broken one or determine that it wasn't repairable. The warranty company has not been able to fix it and continually order parts to try them out in the set to see if that will repair it. I am sick of dealing with them as they do not call when they say they will, come when they say they will come and treat me like I am stupid and inpatient! I would not buy another electronic device from Sams or recommend their warranty company either! I will more than likely have to sue them to get any satisfaction from this nightmare. Buyer beware. Oh...We have been Sams Club members since 2003 and have spent thousands of dollars at the store. I even helped get a family member a job there who now feels uncomportable going to work there. Jerry Hawker Farmersburg IN.

This comment isnt necesarrily about the warranty but the poster who commented about bad customer service at Sam's Club and didn't know you couldn't use someone else's card... Just a question, what did you think the purpose of a picture and name on the card were for, decoration? And even if you are in the same household, if everyone could use anybody's card, what would be the purpose of charging a membership fee or having a card period? Think!