Sam's Club
Reviews and Complaints

My name is Sharon Wells, my husband and I shop frequently at Sam's. We reside at 260 Park Ave Apt 1503, Pooler, GA 31322. I am writing to complain about the recent sizing of the jumbo shrimp, that I am purchasing from Sam's Club, in Pooler, GA. Due to being a pescatarian, I frequently purchase shrimp and fish products from Sam's, several times a month. I've been purchasing these shrimp on a regular basis for several years, but the last three times I have purchased the shrimp, they were extremely small, not jumbo. This is a false advertisement; expecting to get jumbo, but actually getting small shrimp instead, and also paying for jumbo, but getting small shrimp. There might be three or four jumbo and the rest are small. The last bag I purchased, I took a picture of it, to give you the information from the package. I should have taken a picture of the shrimp, but I didn't think about it until they were already gone. As I stated above, we shop at Sam's often, and we also have a credit card account, so, if need be, you can look at our purchase history to see how long and how many times we purchase these shrimp products.

Jumbo Raw E-Z Peel Shrimp

480z (3 Ib) bag 197332

Lot [protected]

Plant Code 913

Country; India

Exp: 3/10/23

I purchased a basketball hoop online several weeks ago. When it arrived, the box was crushed and upon assembly, there were several parts missing. I contacted the missing parts number and was told I would have to return it. This weighs over 100 pounds, was 75 percent put together already and had no box. There was no way to return it. I went to the Greenville, SC store to try to get the missing parts and the store manager rudely told me that there was nothing they could do for me. That I could not get the parts, they could not schedule a pick up for the return and I should rent a uhaul to return it to the store. Her being the manager, she should have gotten the missing parts from a product in the store and damaged that one. Instead, she told me that Sams was not responsible and I was pretty much out of luck. She also said they could not order a replacement until the original one was returned.

I called the customer service number again and thankfully, they ordered a replacement. However, they were supposed to call to schedule pick up of the original and have not. The shipment has been delayed three times now and I still do not have a product and the charge has been on my credit card for over a month. I have not been offered a refund or any type of help at this point other than an order for a replacement that has not arrived.

I purchased a product that I have not been able to use and the customer service I received from the store manager at the Greenville store was the worse in my life. To tell me to rent my own uhaul to return a product that had missing parts, is unbelievable to me.

I will never order online from Sams again and probably will not shop there either. I would, however, like a refund, credit or my product.

On Feb 11, 2022, I went to pick up my gifted birthday package at Frederick Md

Sam's club. Discovered It had been mistakenly cancelled. Gifter reordered items promptly while I waited. She was told I could have package if did so.

Almost 2 hours later and only when I asked for a manager was I told that this same package could only be picked up the following day. The items were sitting close by on a cart, ready to be taken. I left with nothing including a good explanation or sufficient apology.

Thank you,

Patricia Fogle

We stopped by the store at 4900 Center Point Drive, North Charleston SC at 9:30 AM. We have a business account (no credit card, though). We became members in July 1991. We always enjoyed having the extra hours retained for business owners and tried to enter the store.

The door guard, a Sam's Club employee, saw our card and would not let us enter the store until 10:00 AM. We were forced to stand in the cart vestibule for 30+ minutes, in the cold of the morning, in North Charleston.

I asked about early entry, and she remarked that was now only afforded to Plus memberships $100 for the year or $8.33 a month, for what?

Sam's club is now nickel & diming us to death. As the old Arab prophesy states, you have entered the period of "death by a thousand cuts".

Did some shopping today 2/16/22, needed a little information concerning tires for my auto and truck. Stopped at the counter, behind the counter a women employee (in her mid 30's maybe, she appeared to possibility be over them) was talking to two men and another women who appeared to be workers, workers saw me, but women talking did not see me. Waited for a few minutes, nobody acknowledged me although the three people being spoken to saw me, I was in a bit of a hurry but still waited a few more minutes, still no acknowledgement. At this point I left, I guess if you want to sell tires, those behind the counter should be taking care of customers. I'm not angry, not looking to get someone in trouble, just disappointed, I will look else where now because it scares me that there seems to be a lack of concern for customers, which might be reflected in the work accomplished. I have been a member for many years and enjoy shopping at Sam's.

Frank Rzeczycki

This is the second time in 2 months the gas station has been closed in Denham springs, La. I have to drive from Zachary, La to get to this location about a 40 minute drive that cost me gas and time. there needs to be some type of message from Sam Club to it s members about this problem. I am extremely agrivated about this issue. Please get this problem solved. How about opening a Sams Club in the northern part of the parrish to serve Northern east Baton Rouge, East Feliciana, West Feliciana, Point Coupee, and southern Mississippi, there is a need for this location and population to serve.

We purchased Yukon Charlies Snowshoes item #[protected] from your Aurora Colorado Sam's Club on for $19.61.

They did not have sizes available and recommended that we try the Sam's Club in Denver, and that store had the other size we needed, however the price was $79.00, what a difference.

The manager in the Denver store proceeded to explain to me that company policy does not accommodate the customer with price matching.

If this is true what a poor customer policy, not very customer driven, and it would be difficult to recommend Sam's Club to family and friends.

If interested my name is Gregory Stephens, my phone is [protected], my email is gv.[protected]@yahoo.com

Thank you.

Today, August 1, 2022, around 12:30pm at the fountain valley sam clubs, while I and many other customers were queuing up at the selfservice check out station. There suddenly was a lady, who's name was Kris, the self-proclaimed the store manager, leading a customer with a cart full of goods to cut in front of us for immediate payment, I disagreed and showed them the place to line up in order. Ms. Kris continued to do as she wanted interrupting the long line of people waiting and did not explain or bothered to give a reason. I was really disappointed by the manager's discriminatory and disrespectful way of habdling this situation. Is the time of the priority customer to cut the line important and us who are waiting in the long line not important? Is it normal to cross the line, demonstrating the authority of management, despise customers? I wondered is it in the policy of Sam clubs or just only the foutain valley store?

My name is Tim Epping. I have a Sam's Club Membership. My phone # is [protected]. My email address is [protected]@earthlink.net. My address is 704 N Patricia St Elkhorn WI. 53121. With all that information you can verify my account. Now on to my complaint.
I received a gift card of $200 from my son for Christmas. I used it once for an online purchase of $43.21. After a couple of days I went to use it again only to find out a $150 plus purchase was made with it in Mississippi at a Sam's Club. I live in Wisconsin and don't know anyone in Mississippi. I called Walmart and sent them all the information. It should be documented on my call, After a couple of emails of sending information they told me I would have to contact Sams Club because thats where the card was used, Why didnt they tell me that right away ?! Anyway, after contacting them TWICE the last agent said I would receive an email within 72 hours telling me what to do..obviously that was a blow off as I never received an email and I waited a couple extra days because of New Years. So then I called back to tell them I never received the email. Well, after being on the phone with the new agent for a half hour or so they told me nothing could be done. I am totally pissed and disappointed with Walmart/Sams club. The terrible service with your agents and the fact Walmart does not protect there cards from theft. I am out $157 and if I dont get it back I will cancel all mySams Club and Walmart accounts and use Costco. I thought Walmart was better than that...I guess not ! Tim Epping

To whom it may concern:
On December 1, 2021 I had a total knee replacement at the Columbus Regional Hospital and I was sent home the next day, December 2, 2021.

On December 2, 2021 my wife went to the Customer Service Desk at Columbus Indiana Sam Club and attempted to pay $200 in cash on our Sam Club Credit Card December 14, 2021 on my behalf to ensure that it was paid prior to its due day.

The clerk informed her at that time nothing was due and he could not accept more than $100 as a result. Since she knew we owed $185 and I wanted to pay $200 she went ahead and paid him the $100 in cash thinking it was being applied to that month's credit card bill and told me what had happened. Because that didn't make any sense I decided to wait a couple days to see how it posted.

When I saw it had not posted by December 8th I started investigating and discovered instead of being post against my December account invoice it had been used to renew my Sam's Club membership instead which was not due until May 19, 2022 in error. I contacted the Columbus Sam's Club and they corrected the posting and promptly issued a credit directly for $100 to the Sam's Synchrony Credit Card account. It was noted as a "General Merchandise Return" even though NO Merchandise was purchased by us and it was a cash transaction. It was a posting error which the local club recognized and promptly worked with us to resolve on their end.
At that time we also paid an additional $100 against that invoice bring to a total of $200 CASH that was paid prior to the December 14 due date.

When I saw that I still had not been given proper credit, had posted against the account balance instead and shorted the amount of my monthly invoice payments the credit for the $100 that was billed in error, had instead posted I contacted the Sam's Synchrony Mastercard Customer Service on December 13th. They refused to work with me to correct the $100 posting on their end that was in error, marked my account as delinquent, made the account appear as being $126 in arears as opposed to actually being paid in full with a $15 surplus early and resulted in the January bill to now be $306 as opposed to being in the $185 range.

Even with my post surgical mobility limitations, WE did everything we could on pour end to revolve this quickly and is something that could have easily been resolved on their end using standard everyday generally accepted l accounting practices that I am sure they use to resolve internal posting errors or to reclass account entries.

Customer Service appears not to be in Synchrony ethos. Avoid them if you can.

Who can point me in the right direction of filing a complaint, and I have never down this before. I am just so Pissed right now.

Why when you call the SAMS - 1-888-746-7726 you get someone from a different location not being USA. I hear baby's crying in the back ground or maybe dogs barking or even chickens.

My issue is that I ordered something from SAMS - and doing some late research after I ordered the merchandise - I could have ordered the same merchandise cheaper. Guy#1- I called got this guy and told him my story and he said no problem and then gave me a reference number of my case, and then he said - I needed to call to cancel my order when I had a Tracking number. Guy #2 - gave him my ref number and again - no problem - we will cancel and you will get your credit refunded. Didn't happen they never canceled my order. Guy #3 - Yes - we will cancel your order and send you an email of cancellation - never received the cancellation email. Today 12/31/21 - Fedex shows up with my merchandise that I canceled and I never received my cancellation notice. The same product I could have gotten at a cheaper price and it could have saved me $88.00 plus tax and shipping costs. so where do I go from here now? my Order No. [protected]

R. Lopez

I went to pick up my order that was scheduled between 7-8 and was told to come back tomorrow. I paid my worker to pick it up Betty jo belue. We are located hour away. I purchased bags of dog food mainly because I am going away for holiday I was told we are closing and we will cancel your order if you don't pick it up. I asked for the managers name and she hung up on me. Please either ship my order with my other products or store until I get back after the 1st. My 7 dogs would appreciate it as well since our local stores have little dog food on shelves. My name is amber raulerson. Phone [protected]. Order# [protected]. Paid my worker 1 hour back and forth and sit for hour. Pick up only no shipping.

I took my elderly mother to Sam's club to correct a mobile phone issue from one we had just purchased from the AT&T kiosk there. We were told the AT&T people would be there at 11:00. We left at 11:30 when no one ever showed up. I asked for the Sam's Club manager several times by Sam's club employees, and the manager never bothered to come out from his office. While I understand that the AT&T kiosk is not a Sam's Club product, Sam's Club has some kind of contractual agreement for them to be in the club. I wasted over an hour waiting for the AT&T people to show up, and they never did (we got there early). Since there is absolutely no accountability by Sam's or AT&T, they clearly do not care about their members. I will now have to find out if another AT&T store can fix the issue since Sam's Club is obviously not an option.

Ongoing incident report since August 2021. Unimaginable weekly correspondence required and still not solved. I have provided all necessary data required to solve their error. Tired of not receiving what is mine according to Sam's policies. I will complain, call and document this unnecessary practice. #[protected] and #[protected]

My eyes were examined by your optical dept (Store # 4998). Regular bifocal and computer bifocal glasses were issued. I wore the glasses out of the store and found them to be unsatisfactory. I went back in and told the optician they were a problem. They said wear them for a while and you'll get used to them. Days later I went back as neither pair were wearable. They then reexamined my eye and remade the lenses. Still there were problems. The regular glasses were still unwearable while the computer glasses were alright for the computer but the bifocals part was not right. I returned and they said the prescription was correct. So I've been stuck for glasses I can't wear and have continued to use my old glasses that work fine. I am sorely disappointed with the product and performance of that department and out a considerable sum of money for nothing gained.