Wrongful termination
Found out I was pregnant stopped my medication for my PTSD and went to work as normal and over reacted and had a panic attack and walked off the job... I had no attendance point write ups nothing and I was terminated. I was a a cake Decorator for two years... I even always helped other employees if I could stayed over my time when needed... I applied again to work back in bakery like 6 months after and got an interview and they still wouldn't bring me back.. I'm a hard worker and companies shouldn't be throwing out good workers like their trash and this company definitely does just that they do not care about their employees then I tried getting unemployment and it was denied...
Desired outcome: None they didn't want to make it right.... And are still struggling to keep up with cake orders because they can't find employees who will stay.... give me my job back would be the solution but we know that isn't going to happen.
Never able to log into my credit card account
I get an email stating my monthly payment is ready to review and I can NEVER get logged into my account. I click the log in button and takes me to samsclub.syf.com/accounts/login and all I ever get is a blank screen. I go into my sams.com account and try and log in that way and I get the same blank screen. This does not happen with my other syf accounts. Only Sam's. What is the deal? This is very disappointing.
Desired outcome: To get a better solution to the website
New Purchase Policies for Gift Cards
We are a business and have been purchasing needed gift cards with our business credit card. We were told recently that the policy has changed. We can no longer purchase gift cards with our credit card. We must use a debit card, which is not safe, or a Sam's Club credit card, which we do not want.
This is horrible business practice. There should be a little more versatility for business owners shopping at Sam's Club.
Desired outcome: There needs to be a better way to keep theft down than making it harder for your good customers.
1. Alarm going off in store 2. Card machine not working 3. Time in the store
Hello, I was in Sam's Club on Tuesday May 17, 2022, at approximately 10:15 am SAM's 8050 North 124th ST. Milwaukee, WI 53224 with my sister, we selected our items one of which was a member's mark garbage bags the top of the box was ripped open I thought I can ask the manager if he can lower the price as he did approximately two weeks ago on some garbage...
Read full complaintPlus membership
I paid for a plus membership so that I can shop before work hours for my office supplies on my way into work. Now you have done away with special hours for plus membership, thus making the cost I pay extra for the plus membership a scam! You owe the difference back for the cost between standard and plus, seeing that I am having to shop after work on my own time with everyone else! 
Sincerely 
Tonya N, operations manager
Desired outcome: Refund of my plus membership
Resin Urn planter
I purchased 2 resin urn planters in summer 2021 from Sam’s Club, Boardman OH, with the guarantee they would withstand the winter weather and they have cracked from the inside out. They were $59.98 each
From Sam’s club website:
The weather-proof and ultra-tough construction allows you to enjoy your planter all year long with very little winter preparation. The UV inhibitors within the resin allows for a long-lasting fade-free performance.
Desired outcome: I would like a refund!
Alcohol sales policy
On May 15, 2022, at approximately 1230 hours, my wife (49 years of age) and I (51 years of age) was assisted in the self checkout line by a not so friendly employee at the sams club in Slidell Louisiana. We were told that both of us needed to provide an ID to purchase a 24 pack of Mikes alcohol drinks. I produced my drivers license, but my wife didn’t have her drivers license on her at the time. We were very rudely denied the right to purchase this item. Insane policy! Very upset with sams club!
MAY.11.2022 13:[protected] Sam's Club 12205 west rd. houston, TX 77065. [protected]
Complaint against sam's club 12205 west rd. Houston, tx 77065 store manager. Music played in the store "too loud, and lousy, bad taste". Store manager said loudness and music is decided by the home office. Was given walmart 1800... To tell or complain.
Desired outcome: DO NOT PLAY MUSIC LOUDLY. PLAY INSTRUMENTAL MUSIC.
Eyeglass frames defective
Purchased eyeglass frames October 2021.
09May2022 eyeglass frames no longer hold lens.
Currently within one year warranty period from date of purchase.
Sam's Club Vision states warranty period starts from the date of the lens prescription.
Lens prescription dates from April 2021, thus they state frames are out of warranty period.
Desired outcome: Eyeglass frames that hold the lens in place.
in general shopping experience
I have been shopping at SAMS for many years and I spend at least $400.00 month shopping there. I upgraded to Sams plus card probably five to six years ago. I do not shop much at the one off Sheridan because of an incident there doing Christmas years ago. I filled out a survey but was never contacted about it. So I started shopping at the large store off of Highway 75. On Friday May 6, 2022 I did my regular shopping there and took every item out of the basket and put them on top where each item could be scanned including the case of Dr Pepper in the blue container. The cashier politely went to the rear and took the Dr Pepper off top and put it in the basket. I asked her why did she move it. She rang every item up and I was ready to go and I said thank you. The lines was getting longer and there was a couple behind me that did see her remove the Dr Pepper. As I was heading to check out the lady was going though items and stated that I did not pay for an item which I thought she was talking about the listerine which I always purchase two. Then she stated that it was the Dr Pepper which I said I paid for everything. She stated that I could not leave the store. The lines on both sides was getting very long for people wanting to leave.So after a few minutes she called a person over. I did not get his name he was nice about it and I had to turn my basket around and he checked me out himself. The lady stated that I needed to go back though the line again before he came over and I asked the lady was she profiling me and she stated these words hell no. This was such an embarrassing situation. I will be paying my account off and get me a Cosco membership because I felt they was accusing me of stealing because of people not doing their jobs correctly.
There was no cause for this to had happened and when you have every thing out the basket and the cashier has to scan every item how is a person to steal anything as you go through the line.
Desired outcome: The gentleman that checked me out on the end was AFRO AMERICAN.
Bait and switch is against the law
Item [protected] clearly advertised for $59.81 not $149.91.
Spoke to rude cust serv and got hung up on. Nice.
Dr. Terence Crowley
[protected]
Call me if you get up any guts.
https://www.samsclub.com/p/lakeside-bungalow-kidkraft-playhouse/prod24761624?source=ifpla&itemNumber=980348341&CAWELAID=730010300002738405&pid=ps_acq_Bing_PLA_409569559&wl0=e&wl1=o&wl2=c&wl3=&wl4=pla-4580153134418728&wl5=&wl6=&wl7=&wl9=&wl10=31257&wl11=Online&wl12=980348341&wl13=&wl15=1224856183219392&wl16=&wl17=&wl18=&wl19=&wl20=&wl23=4580153134418728&msclkid=af47ed5674bd176b385d8f273e3ee05f
Desired outcome: $59.81
Backyard discovery skyfort2
i ordered this product on the 25th of Feb. the item was lost and every time i called I was told they(customer service) had to send a message back to escalation. I was never contacted. Then they cancelled my order after a month without telling me ,when i called and asked why they said it was a mistake. so I was charged again and the product was missing again. over 2 months no one called back and when I called they said they would get back to me.Mid April, 2 guys showed up, it was snowing they dropped off 4 boxes and saiud that was everything. Yesterday I hired two carpenters to put it together, they finished today 5/1/2022. They were asking for the slide I said its in the boxes. It was not, I paid them $900. When I called Sams they said someone would call me back. 
This has been the absolute worst experience, My daughter died last year, I'm raising my 3 grandkids and the 6 year old was so excited for this to be built and theres no slide. I just broke down in tears. You people are so unprofessional, heartless money grubbing jerks
Susan Oneil
Desired outcome: To be reinbursed for the slide, it's $259.00 i can order it from amazon and have it in 3 days, I think that's the least you can do.
Product delivery
I received an order from Sam's Club today. Needless to say I was extremely upset and dissapointed. I spent over $110,00 + delivery fee on my total order I was informed that part of my order would be delivered within 24 hours I was ok with this. What I was not ok with was the manner in which is was delivered in an open box just left on the porch of my house where all of my neighbors and the wildlife that live in my yard could get at it. This is unacceptable I have never received a delivery in this fashion this was the first time and probably the last time I will use Sam's club delivery service. I have been a loyal member of Sam's club for 20+ years a former employee and currently own over 25k dollars worth of stock in Sam's/Walmart. I would hope this is not the way deliveries are normally made.
Desired outcome: contact from corporate office and compensation
Mark member’s mozzarella sticks
I found a metal screw in on of the sticks, bought recently at Sioux City iowa.Nevermind I will pass it on to the FDA. Thanks for the help
Desired outcome: Talk to someone
Delivery Order # [protected]
Hi, I placed a grocery delivery it was to be delivered this morning by 10 am EST.
The items did not show. I called the customer service number provided by Sams Club for a refund. [protected] they would not refund my order. I called my local sams club in Chattanooga TN [protected] and asked to speak to a manager or be connected with his/her voicemail. Every time I called, I was hung up on after being on hold for 8-10 minutes. 
Trish Savage 
[protected]@gmail.com
423.364.3264
Desired outcome: A refund immediately on my credit card!!!
Same Honolulu store but they do not answer the phone.
"Free Shipping for plus members" is a lie
Trying to buy ground coffee - simple, right? Not so much. Found what I wanted on the website. Not available in my store. Not available for delivery. Oh wait, I'm a plus member - I get free shipping! Click on product, price is $5.83 higher to have it shipped - WHAT? If I purchase in store [which I can't, because it's not in stock], the item is $7.01. To have it shipped for "free", since I am a plus member, the item is $12.84. What kind of B.S. is that?
Desired outcome: Stop lying about "free shipping" for plus members. Either keep the products in stock in the store, make the price the same for in-store and/or shipping, or remove the fraudulent "free shipping for plus members" tag line.
85” TV and Sam’s Customer service
I ordered a TV on March 26. The System said it was delivered. I spoke to Jesus and he confirmed that it never was and issued a replacement. Jesus put the replacement to go to the wrong address. Took me 5 days to get it fixed. That was April 14. My husband asked for a manager to call. No manger call. Replacement Tv was supposed to be delivered yesterday. Spoke to a guy who said he would transfer me to complaint department and then disconnected! Very upset and the non stop lack of customer service and care for my customer. Want my TV with in 24 hours or a refund IMMEDIATELY! And would like a call from management within 24 hours! [protected]
Unauthorized debit card charge
I check my checking account today and found Sam's Club had charge my account $100.00 Membership without my permission. I didn't give Sam's authorization to withdraw money out my account. I always use my point to offset the $100.00 fee and there is over $45.00 in reward point on my account now.
I called and spoke with Chelsea today at 9:12 a.m. and she told my money will be refunded back to my checking account today. It's now 5:30 and the money is not back in my account. Here is the Reference# [protected] that Chelsea gave me saying she will refund the back to my account today.
Why would Sam's use my debit card without my permission? Why is my debit card stored in your system without my permission?
Desired outcome: Money Refund back to my account.
Customer service
When I picked up my order on april16th part of was missing I ask the girl why 
Said she didnt know because she saw it on the shelf. 3cases lipton citrus tea bottles and 3 cases of arizona bottle green tea. And water try to order online it says out of stock in store and online. She told me she could have the tea put on a cart and I could go in store to pay.
I am 70 years old dont walk real well thats why I order for pick up
Also while I am waiting for my order to come people are coming out with lots of 
Water. Member# [protected]
Desired outcome: fix it
cake
I don't appreciate being dismissed when I asked for a cake that was in the bakery and was "not made at Sam's" couldn't be decorated. They were very rude and dismissive - and so was the manager, Alysha. We have always had our birthday cakes decorated with a name, and this is pretty stupid that this couldn't have been done.