Sam's Club
reviews and complaints

On Thursday November 4, 2021 My husband and I went to Sam's club in Greenville SC.
We picked up our new membership cards and
Made over$500.00 in purchases.
On Friday November 5th we received an email with sneak preview of sale beginning 12:01 am November 6.
One of the sale items we had just purchased in store for $120.00 more.
I chatted online with customer service and they could not refund the difference because I didn't purchase the item online.
I called the store and was told they don't price match Sam's online items I asked if they prefer I return an open box, used item to the store and order online and was then told they would refund the difference but had to come to the store which is a 47 mile drive.
So now I'm going to order a new one online and return the used one within the 90 return window.
How stupid is Sam's club ?

sams club on north stone in tucson will not keep 60 pack of friskies can cat food in stock, this is a on going 5 year problem! so i try to call first so i dont waste my time driving over to find out there out again but they never answer there phones never! i dont understand that when they run out and after a week then they just might reorder. i think all they have to do is reorder as soon as they get new stock in, but nobody CARES nobody at this store CARES! if you try to ask for help from anyone they give you a dirty look and say were out of that. there is only one person there that cares and she is doing everybody else job a this store. please hire someone to work in the pet isles that cares, cares that people in his pet isles has something to buy when they get there. is that to much to ask for and answer the phone!

There is no reason to have a website to order your goods if there is nothing that you allow for pickup! I am currently unable to shop in your store due to an injury so I tried for the first time to order and pickup only one thing would be able to be picked up it was romaine lettuce. That is the most ridiculous thing I have ever seen. So I guess I will need to order my groceries from your competitor BJ'S I'm sure there will be no problem there. You really need to get it together.

My local Sam's Club optician, Lisa E.Graybeal, visit went fine, but I was charged a $25 copay. I checked my insurance and should not have been charged a copay, so I went to get a refund. I was told, no, you were left a voicemail, it was explained that this was for the eye photo fee. I signed in to get dilated, not for a photo, I had the voicemail saved and offered to play it back for them, there was no mention of this fee. Then I was told that you signed this laminated form for the photo, but the foreign receptionist said at the appointment check in it was a hipa form, "just sign the bottom". Come on, this is wrong! Laminated forms with dry erase markers being given out.

I ordered a computer on my Sam's account on 10/10/21 to be picked up from Local Sam's Club in Pensacola FL on Airport Blvd on the 11th of October.
I work from home and my fiancé which is a member on my account, went to pick up the item, the text rec'd told him to let them know when he arrived, which he replied when he arrived. The text then said to let them know what parking spot he was in, which he did not, because he had other shopping to do, so he went in to pickup the computer, when he arrived, he went to area to pickup, they told him only the person who ordered the item could pickup, which I know is not true because he is on the membership and has picked up several times, and if they would have brought the item to the car, they would just given it to him w/ no questions, this has happened the couple of times we have picked up.. he then proceeded to show them his Sams membership card and his ID and called me on the phone and they still refused... I was so upset I canceled the computer, went up to the store when I got off work, asked to speak w/ a manager and the guy who represented himself as a manager came and said he would look into and call me and no call have I rec'd, no one tried to find out who it was that morning working, what happened, no compensation, I bought the computer the same day from the store, but now I wish I would have went somewhere else, I called customer service and filed a verbal complaint and still no response or no one offered any compensation or explanation. nothing from Sam's Club..
I also ordered some Lipton Tea's from online because I have tried for months to get these items in the store, you carry it on line.. I have been charged on this order 33.00 for shipping when I am a plus member but was told that these items don't fall under the free shipping but you don't have them in the store...no one offered to compensate me for the shipping costs, this is the worst management at this store in Pensacola FL that I have ever seen, I have been a Sam's Club member for many years.. and this is the worst I have seen this store especially the management staff.

Today Wednesday Oct. 27 at your store in Anderson S.C. I bought a case of Friskies cat food 5.5 ounce cans that had damaged cans in it several cans were broken open and the case was full of worms really nasty! This sort of thing is not good for your image. I cleaned the good cans and through the broken ones away. I am not looking for anything for nothing I just wanted you to know. I believe more care needs to be used when unloading and using forklifts. I understand time is money but your customers are your gold. Thank You

I continue to experience a hold on my debit card for a gas purchases. I asked for $25 gas purchase and was charged twice. This is the 2nd time this happened. The 1st time I waited 3 business days, a total of 5 days to get my money released back into my account. This is unacceptable. I need the funds and it's messing up my account.
This occurs at the Pleasantville NJ location

My wife and are Christmas shopping online and my card was declined. Why? My wife called the customer service number and was directed to a representative, Ann, who was very rude and unhelpful. I appreciate the fact that she needed to verify my identity, however, it is very difficult for me to talk on the phone. I told her to please just talk to my wife. While talking to my wife, she kept wanting to send a voice message to my home phone and my wife could not make her understand that she was TALKING TO HER on our home phone. My wife tried to tell her to send the message to my or her cell phone number, but she kept talking over my wife, almost to the point of shouting.

Although we appreciate the first responders and healthcare staff, the hours that was set aside for them shouldn't be called hero hours. Its should be considered something else. Its very offensive to the real hero's which is the military and those who have served. They are the real hero's of this country. They put they life on the line everyday even before this pandemic.

Club #08176

Tires lose 6 - 8# of air when low pressure system moves through. Has happen 3 times since tires purchsed on 3/14/21. Have a truck with Michelin tires that is parked in garage next to this vehicle has not lost any air since purchase of tires at Sam's on 11/17/20. Have owned 10 vechiles +/- in my life time (I am 68) and have never had this problem. The manager of the tire shop at this store tried to tell me that tires where like a basketball and when weather changed the basketball would lose air. I have built tires at the Goodyear plant here and I believe that the construction of a basketball and a vehicle tire are not the same or you would see people driving on basketballs instead of vehicle tires, they are less expensive.

Sept.25th bought 2 packs of what I thought were cinnamon muffins, what I do is buy 2 and refrigerate and they last 2 weeks, I eat one a day for breakfast, I bit in to one and tasted bad to me because it was a pumpkin muffin with the label cinnamon label, which I understand mistakes happen really didn't like the way the lady made me feel at the service desk, first thing was we only give you a week to return bakery stuff, like I knew this, I didn, t next thing out of her accusing mouth you ate one? Lets see how would I know it was pumpkin if I didnt take a bite? Dont like the accusing look in her face or her accusing voice, I took a bite and threw the rest away because pumpkin makes me sick, she made me feel one inch tall, if it wasnt for the muffins I probably would not return... As much as my wife likes sams I dont like the way service lady was looking and talking down to me... Roger rardin

We purchase about 10-12 boxes of wine every month.
September purchase had one bad one, not found until opened in October. Trying to exchange, the Temple Store Manager told us in the most unprofessional way, that we cannot exchange the wine since it has bee purchased more than 24 hrs ago, and it is opened.
Ok team, how in the friggin world is one to know that the one box of wine is bad, unless it is opened? This is by far the dumbest policy ever, but it has certainly brought the tru character of Sams Club to life, and we are most certainly taking our business somewhere else!

We found a playset in stock at a local store. Went to purchase it, paid for it as well as the delivery of the playset (sky fort II) in August with estimated delivery before Labor Day. The est. delivery date came and went. I called go configure multiple times with no luck getting the play set. Went back to the local club for resolution. Apparently parts for the playset had been lost so were told it would be quicker to order online. Club refunded our money and helped out with the price difference between club and online. We ordered the sky fort online September 23 and at that time it said delivery by 9/28. Perfect! Unfortunately that did not happen. I have called multiple times to Allied (transport company), to samsclub online, chatted with sam club online and samsclub local. To the tune of about 16 hours in calls and chats. We still don't have the playset, nor do we have a delivery timeline. It is completely frustrating that the only people we can talk to are in the Philippines and they have no idea the time or what they are talking about. I had 5 different stories in one day from people in those "help" centers.. I would not recommend to anyone to order online from Sams as a result. Order number is [protected].

Got my glasses in qct 2020 the the hinge broke in this 2021brought them in and they had to replace them with a different frame. I picked on out and them. Waited 10 days they came in and did not seem right. They told me I just had to get use to them and give it 2 weeks. After 2 weeks I had to take the back in and then they looked a them and saw he progessive lenses were not set up correctly and then had to redo them again. They sent it back and I waited another 10 days. They got them back but the lenses were scratched and the factory much not have checked it before shipping. They then sent the back. It is day 8 and I still have not seen my glasses. Good job I have been without my glasses to drive for now 7 weeks.

Mike lukin [protected] [protected]@yes-tech.com

I paid $45 for membership renewal. I purchased 6 items for $40. Problem was leaving the store. 30 people waiting in line trying to exit! Associate scanning receipts and items in cart.
Are you serious? I had minimal inexpensive items, so did many other shoppers.
So I have to pay to shop their, then detained to inspect my cart for theft!
Terrible service

Yesterday, I had a low tire on my 2018 CRV and found an object in it. I drove to Sams and asked about buying 2 tires since I had about 10k left on mine, per the honda dealership last week. The guy told me that I shouldn't buy two and that the rotation was different on AWD and I needed to buy 4 tires. I believed him and bought 4, only to discover that isn't true, per the manufacturers recommendations. The tires are great but I feel I what I was told was a deceptive practice to take advantage of a senior in trouble. I spent $1000 when I only needed to spend a few hundred. I'm currently thinking about trading my CRV in and only buying 2 tires would have put me in a better position to do that, money wise. I would like some store credit or compensation for the deceptive practice and being taken advantage of in an emergency situation! Thank you for your consideration. Alan Kindall, 3104 N 29th St, Ozark MO 65721 Mobile: 417.880.5850 Plus member

Bought set of tires 2 months ago, my system says the air is low, so I put air in it and it lasts a while then the warning light comes back on. Sounds like a leak or something. I called Sams where I purchased the tires on West Florissant rd. in Ferguson, I was placed on hold for over 25 mins. I was then told they were short staffed, Really ? I was given an appointment for next Monday 7 days from now! I told the person on the other end, that I am almost 70 years old I cant continue to put air in my tires every 3-4 days, I could have kept the old tires. So even though I do not travel an awful lot, I must continue to check the tires so they don't go completely flat. I hear you are short staffed, but what about me? Not satisfied with customer service or the hold time.

I ordered new frames and lens on July 3, 2021 from the Oxford, AL optical. The frames I picked out on display were bent. I told Jayla clearly that I did not want the same frame that they had in the store, and she assured me that I would receive a new frame. When they arrived, it was the same bent frame that had been on display. They couldn't adjust the frame so that it sat properly, so I refused to accept them. They put my lens into a similar frame so that I could see, and said they would order a new frame like I originally ordered. I called after 2 weeks, and was told that they were trying to get the frame from another Sam's club. I continued to call weekly, and asked why they didn't just order it from the manufacturer instead of another store. The manager, Ayonna, said they felt they could get it quicker from another store. Later, she finally said they had found it at the Auburn, AL store and it was on the way. When they still hadn't received it a week later, I called the Auburn store and talked to the optical manager there. She said that she had taken it to be shipped the previous Friday. I asked her to give me the tracking information, and she said that was against store policy. That made no sense to me, since this was an item that I had paid for a month earlier! After waiting even longer, the Oxford manager told me that Auburn didn't have the frame in stock! So BOTH of these managers lied to me. I finally got the frames I ordered on September 18, 2 1/2 months after I originally ordered them. When I picked them up, these were also bent out of shape! The sales girl, Jayda, mumbled something about when she put my lens in, and just ignored the issue. She never checked the fit on my face or the alignment of my bifocals, or offered to make any adjustments to repair the frame. I spoke with a man with Sam's club member services who assured me I would get a full refund on these glasses. He submitted my complaint higher, who yet again submitted it to other "higher ups, " and now nobody will reply to me emails. I am being totally ignored by Sam's club representatives.