Sam's Club
reviews and complaints

We are a business and have been purchasing needed gift cards with our business credit card. We were told recently that the policy has changed. We can no longer purchase gift cards with our credit card. We must use a debit card, which is not safe, or a Sam's Club credit card, which we do not want.

This is horrible business practice. There should be a little more versatility for business owners shopping at Sam's Club.

I paid for a plus membership so that I can shop before work hours for my office supplies on my way into work. Now you have done away with special hours for plus membership, thus making the cost I pay extra for the plus membership a scam! You owe the difference back for the cost between standard and plus, seeing that I am having to shop after work on my own time with everyone else!

Sincerely

Tonya N, operations manager

I purchased 2 resin urn planters in summer 2021 from Sam’s Club, Boardman OH, with the guarantee they would withstand the winter weather and they have cracked from the inside out. They were $59.98 each

From Sam’s club website:

The weather-proof and ultra-tough construction allows you to enjoy your planter all year long with very little winter preparation. The UV inhibitors within the resin allows for a long-lasting fade-free performance.

On May 15, 2022, at approximately 1230 hours, my wife (49 years of age) and I (51 years of age) was assisted in the self checkout line by a not so friendly employee at the sams club in Slidell Louisiana. We were told that both of us needed to provide an ID to purchase a 24 pack of Mikes alcohol drinks. I produced my drivers license, but my wife didn’t have her drivers license on her at the time. We were very rudely denied the right to purchase this item. Insane policy! Very upset with sams club!

Complaint against sam's club 12205 west rd. Houston, tx 77065 store manager. Music played in the store "too loud, and lousy, bad taste". Store manager said loudness and music is decided by the home office. Was given walmart 1800... To tell or complain.

Purchased eyeglass frames October 2021.

09May2022 eyeglass frames no longer hold lens.

Currently within one year warranty period from date of purchase.

Sam's Club Vision states warranty period starts from the date of the lens prescription.

Lens prescription dates from April 2021, thus they state frames are out of warranty period.

I have been shopping at SAMS for many years and I spend at least $400.00 month shopping there. I upgraded to Sams plus card probably five to six years ago. I do not shop much at the one off Sheridan because of an incident there doing Christmas years ago. I filled out a survey but was never contacted about it. So I started shopping at the large store off of Highway 75. On Friday May 6, 2022 I did my regular shopping there and took every item out of the basket and put them on top where each item could be scanned including the case of Dr Pepper in the blue container. The cashier politely went to the rear and took the Dr Pepper off top and put it in the basket. I asked her why did she move it. She rang every item up and I was ready to go and I said thank you. The lines was getting longer and there was a couple behind me that did see her remove the Dr Pepper. As I was heading to check out the lady was going though items and stated that I did not pay for an item which I thought she was talking about the listerine which I always purchase two. Then she stated that it was the Dr Pepper which I said I paid for everything. She stated that I could not leave the store. The lines on both sides was getting very long for people wanting to leave.So after a few minutes she called a person over. I did not get his name he was nice about it and I had to turn my basket around and he checked me out himself. The lady stated that I needed to go back though the line again before he came over and I asked the lady was she profiling me and she stated these words hell no. This was such an embarrassing situation. I will be paying my account off and get me a Cosco membership because I felt they was accusing me of stealing because of people not doing their jobs correctly.

There was no cause for this to had happened and when you have every thing out the basket and the cashier has to scan every item how is a person to steal anything as you go through the line.

Item [protected] clearly advertised for $59.81 not $149.91.

Spoke to rude cust serv and got hung up on. Nice.

Dr. Terence Crowley

[protected]

Call me if you get up any guts.

https://www.samsclub.com/p/lakeside-bungalow-kidkraft-playhouse/prod24761624?source=ifpla&itemNumber=980348341&CAWELAID=730010300002738405&pid=ps_acq_Bing_PLA_409569559&wl0=e&wl1=o&wl2=c&wl3=&wl4=pla-4580153134418728&wl5=&wl6=&wl7=&wl9=&wl10=31257&wl11=Online&wl12=980348341&wl13=&wl15=1224856183219392&wl16=&wl17=&wl18=&wl19=&wl20=&wl23=4580153134418728&msclkid=af47ed5674bd176b385d8f273e3ee05f

i ordered this product on the 25th of Feb. the item was lost and every time i called I was told they(customer service) had to send a message back to escalation. I was never contacted. Then they cancelled my order after a month without telling me ,when i called and asked why they said it was a mistake. so I was charged again and the product was missing again. over 2 months no one called back and when I called they said they would get back to me.Mid April, 2 guys showed up, it was snowing they dropped off 4 boxes and saiud that was everything. Yesterday I hired two carpenters to put it together, they finished today 5/1/2022. They were asking for the slide I said its in the boxes. It was not, I paid them $900. When I called Sams they said someone would call me back.

This has been the absolute worst experience, My daughter died last year, I'm raising my 3 grandkids and the 6 year old was so excited for this to be built and theres no slide. I just broke down in tears. You people are so unprofessional, heartless money grubbing jerks

Susan Oneil

I received an order from Sam's Club today. Needless to say I was extremely upset and dissapointed. I spent over $110,00 + delivery fee on my total order I was informed that part of my order would be delivered within 24 hours I was ok with this. What I was not ok with was the manner in which is was delivered in an open box just left on the porch of my house where all of my neighbors and the wildlife that live in my yard could get at it. This is unacceptable I have never received a delivery in this fashion this was the first time and probably the last time I will use Sam's club delivery service. I have been a loyal member of Sam's club for 20+ years a former employee and currently own over 25k dollars worth of stock in Sam's/Walmart. I would hope this is not the way deliveries are normally made.

I found a metal screw in on of the sticks, bought recently at Sioux City iowa.Nevermind I will pass it on to the FDA. Thanks for the help

Hi, I placed a grocery delivery it was to be delivered this morning by 10 am EST.

The items did not show. I called the customer service number provided by Sams Club for a refund. [protected] they would not refund my order. I called my local sams club in Chattanooga TN [protected] and asked to speak to a manager or be connected with his/her voicemail. Every time I called, I was hung up on after being on hold for 8-10 minutes.

Trish Savage

[protected]@gmail.com

423.364.3264

Trying to buy ground coffee - simple, right? Not so much. Found what I wanted on the website. Not available in my store. Not available for delivery. Oh wait, I'm a plus member - I get free shipping! Click on product, price is $5.83 higher to have it shipped - WHAT? If I purchase in store [which I can't, because it's not in stock], the item is $7.01. To have it shipped for "free", since I am a plus member, the item is $12.84. What kind of B.S. is that?

I ordered a TV on March 26. The System said it was delivered. I spoke to Jesus and he confirmed that it never was and issued a replacement. Jesus put the replacement to go to the wrong address. Took me 5 days to get it fixed. That was April 14. My husband asked for a manager to call. No manger call. Replacement Tv was supposed to be delivered yesterday. Spoke to a guy who said he would transfer me to complaint department and then disconnected! Very upset and the non stop lack of customer service and care for my customer. Want my TV with in 24 hours or a refund IMMEDIATELY! And would like a call from management within 24 hours! [protected]

I check my checking account today and found Sam's Club had charge my account $100.00 Membership without my permission. I didn't give Sam's authorization to withdraw money out my account. I always use my point to offset the $100.00 fee and there is over $45.00 in reward point on my account now.

I called and spoke with Chelsea today at 9:12 a.m. and she told my money will be refunded back to my checking account today. It's now 5:30 and the money is not back in my account. Here is the Reference# [protected] that Chelsea gave me saying she will refund the back to my account today.

Why would Sam's use my debit card without my permission? Why is my debit card stored in your system without my permission?

When I picked up my order on april16th part of was missing I ask the girl why

Said she didnt know because she saw it on the shelf. 3cases lipton citrus tea bottles and 3 cases of arizona bottle green tea. And water try to order online it says out of stock in store and online. She told me she could have the tea put on a cart and I could go in store to pay.

I am 70 years old dont walk real well thats why I order for pick up

Also while I am waiting for my order to come people are coming out with lots of

Water. Member# [protected]

I don't appreciate being dismissed when I asked for a cake that was in the bakery and was "not made at Sam's" couldn't be decorated. They were very rude and dismissive - and so was the manager, Alysha. We have always had our birthday cakes decorated with a name, and this is pretty stupid that this couldn't have been done.

I think your costumers have a misunderstanding about your app called scan and go I believe it's called I was waiting in line like everyone else to have my recite checked before you leave the store I only had two things this lady went in front of every one cut me off with a cart loaded of things your worker said nothing to her and started scanning her phone and her things just like we all have to do and I think that was not only rude but really unfair and it should have been addressed scan and go means you don't have to use the checkout line BUT to get your things looked at like everyone else I believe you should have to wait in line like everyone else or make another line for people with scan and go because jumping in front of every one for the same things and the same way we have to leave the store makes no since if there doing the same thing just with a phone instead of a pice of paper but it's the same way they check us out so to me that makes no since and its super rude and for a worker to let her do that I should have said something but I think that's the workers place and I didn't want to be one of those costumers and start anything but I think this matter needs to be more clear to workers and customers on what that app means because now every thinks they can just jump any lines and go in front of people?

On April 15th, 2022 at 1:30pm, I stopped at the Sam's Club on Lemay Ferry in South St. Louis county, MO. I had a few gas cans also to fill since I mow multiple lawns. The lady at the next pump started to go off on me that I was from Illinois and buying gas in Missouri. She said I should be buying gas in Illinois. I explained to her I had a business and I also work in Missouri and pay state taxes.

The gas station attendant came over and started to talk to the lady. The lady asked the attendant that I should be denied gas because I am from Illinois. The attendant said he could not do anything since I am a paying customer. He said that he did agree with her. The lady continued her verbal abuse at me.

The attendant did not try to take a neutral stance nor did he try to deescalate the situation. If I ever have an encounter again like this, I will take me business elsewhere.