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1.4 980 Reviews

Sam's Club Complaints Summary

100 Resolved
867 Unresolved
Our verdict: With Sam's Club's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Sam's Club reviews & complaints 980

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J
2:32 pm EDT

Sam's Club Unauthorized use of debit card to renew sam's membership

Review of my bank info on 9 Aug 22 showed a Debit Card Payment for a SAMS MEMBERSHIP in the amount of $100.00. In the past, I always received via USPS mail a notice that my membership was due. No one notified me this year via mail or email that my membership was due. Matter of fact, it was my intent not to renew. To auto renew using debit card info on hand w/o permission is theft.

Desired outcome: Refund $100 + $35 for adm fees. Membership is canx. Proof debit/credit cards info has been canx or non-disclosure statement by CEO stating Sam’s will not use/disclose debit/credit card info for any purpose. An apology from Sam’s CEO.

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B
12:40 pm EDT

Sam's Club membership

A Sam's club customer, with an account card, can let any relative, friend or an acquaintance, or anyone, use their card to shop at Sam's club. Great News!

One Sam's club membership can let Hundreds, or Thousands of different unauthorized users shop and pay for the merchandise, and Sam's club is OK with this.

Let your friends, relatives, neighbors be a part of your account and save them the yearly club account fee!

I experienced this today at Sam's Club and the management at Sam's Club did not seem concerned about this at all.

Andreas, a manager at the Burleson Sam's Club, said "You could get me fired if I helped you." That statement relates to this info.

But, it would take to long to explain why this comment surfaced and why it is so important to this issue.

And, this is how I found out about this incredible new savings system, and anyone can use anyone's account...Just show them the Sam's Club card, shop and pay for the goods! Does not matter whose account name is on the

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V
11:35 am EDT

Sam's Club Not offering to pick up water pallet

Dear sir,

We have very nasty behavior from Sam's Club in Pearl. My GM at Pearl Sam's Club and to get pallet load of water for my guest at hotels. Black lady with no uniform and name tag shouting and screaming at my GM and refused to sell him palette. You can check out our history we always bring palette at a time.

When my GM try to get hold of GM at location, they said no one there to talk to him.

They suggested on place a pickup order and pick up 48 cases in afternoon.

Why you want to increase labor to you employees and my employees.

On palette it is easy to carry on truck and no labor at your store.

I would like to talk to someone ASAP about this.

This the way you treat your customer really.

I did call the pearl Sam's Club to talk to GM no answer.

Thanks, is advance.

Vic Patel

Desired outcome: Please call me [protected]

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M
10:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sam's Club Service

As we all know, we are still in the midst of a pandemic, and now we can add monkey pox to the health crisis.

I have been to Ohio Township Sam’s club and voiced my complaint to a corporate person who happened to be visiting on my one trip, as to why are there no wipes or dispenser at the entrance so consumers can at least wipe the carts down……the carts are NOT being cleaned, and there isn’t anyway for customers to wipe them off because the lady in charge of the store had them removed.

I have complained several times to no avail. Why do your other stores have them? I asked several employees and they said SHE HAD THEM REMOVED , and tons of people are complaining.

Is it because of COST effectiveness that SHE DOESN’T CARE ABOUT MEMBERS?

this has been going on for the last couple months, and I was there yesterday, still no wipe dispenser at the entrance.

Maybe someone needs a lesson in CUSTOMER SERVICE!

It’s no problem for me, because BJ’S is just a little farther out the road, and they CARE ABOUT THIER MEMBERS !

I have no problem joining there instead if Sam’s Club is worried about the dollar instead of members well-being

Desired outcome: A wipes dispenser and wipes at the entrance of the store

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I
10:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sam's Club Paycheck

Good Day,

My name is Chris Eichor.

I was hired at Sam's Club located at 1851 E. Butler Ave, Flagstaff, AZ. 86001.

I was for accepted for a position in the rotisserie department.

I worked a four-hour orientation on June 22nd, 2022 and worked a full day on June 25th in the rotisserie department for a total of 12 hours. Unfortunately, I have neck problems and the constant heavy lifting was causing me a lot of neck pain. This forced me to resign my position. Sam's Club could not place me in another department.

Since leaving Sam's Club, I have not received a check for the 12 hours I put in. I have called numerous times and spoke to several managers that assured me I would be contacted. I have not received such calls.

I would greatly appreciate Sam's sending me a check for the 12 hours that I did work. It has been over a month trying to rectify this situation.

My address is 10255 Aurora Rd, Flagstaff, Arizona. 86004

Thank you for your attention in this matter.

Chris Eichor

Desired outcome: Mail me a check for the hours I worked.Please respond!

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K
7:46 am EDT

Sam's Club 50th Birthday cake ordered

The day before I ordered just a plain 3 tier white cake, very plain minimal decor on July 15th, 2022. The day I picked it up July 16th before I left i opened the box inside the sam's club on forest drive columbia, sc.

The cake was sitting on a rack in a box, which should have been inside the cooler. The cake was falling apart!

But the party was about to start so I was forced to leave, however I still paid for the cake.

I had to go to the party and try to reconstruct the cake and use ribbon to cover the falling cake and open spot.

Desired outcome: I'm not sure how to rectify this. I've been a sam's club member for over 20 years....I chose sams over costco, but I may change my mind.

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B
3:13 pm EDT

Sam's Club Product handling and FedEx and FedEx delivery driver

My package was delivered (?) on Thu, Jul 28 at 11:52 AM.

The package was not in good shape at all.

The package was dropped directly in view of the street, when

just a bit more effort and common sense would have placed it out of sight

for reasons to prevent theft. I tried to explain this to the driver who refused to respond.

I filed phone complaint and was promised a phone call from customer service which

didn't happen.

Desired outcome: I will not purchase another item, requiring shipping, that involves FedEx, a company that has no respect for it's customer base. Do not ship anything to me, using FedExI desire a response to this

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M
3:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sam's Club Simply Safe door bell return

The Hattiesburg store refused to return a simply safe door bell. My wife attempted to return just the door bell and they refused the return citing she was required to bring in everything. This should have been a simple swap, instead she was made to wait and will now have to drive over 50 miles to make this happen. I'm a new member to Sams Club (about two months) and I will be letting everyone know about this experience and the poor customer service. Looks like Costco will be getting my business.Just FYI, I have now been sitting on hold for 15 minutes waiting for a manager to answer the phone at the Hattiesburg store.

Desired outcome: Fed Express a new door bell. Request contact [protected]

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N
4:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sam's Club Poor management

30th July 2022

Re: Management at Sam's Club, 733 Fashion Drive, Columbia, SC 29229

Attachment: Job Description and Pictures

To whom it may concern:

Thank you for taking the time to read this. This outline provides a timeline of my experience and employment as an associate at Sam's Club.

I applied for a job online, Personal Shopper, received a call the following day from Hikka (Pika) the hiring manger.

I thanked her for the opportunity for consideration but felt I could not be consistent with a 4:00 a.m. arrival. Pika said she could work the schedule; we met two days later on a Wednesday. We talked about the job, and she said she could work with a more reasonable time schedule that would allow for consistency in arrival, she was looking for someone "Mature to select meats and produce" it's not a difficult job to learn just the layout of a store. This job was a perfect match for my energy level, at age 61, raising 5 children, I possess the ability to know a store's outline that I shop frequently.

Pika stated, "she would get back to me in a "couple of days". I told her I was available to begin working immediately. I did not need a job; I wanted a job.

I never received a call in two day.

After 3 weeks of calling the store's phone that rings and rings, then I'm forwarded to a phone that rings and rings, I finally reached Pika only to be informed: "I filled the position with someone who has experience".

She offered me a position in Merchandising, based on the attached job description, I felt this was a good fit for my energy level.

.

Prior to start date she changed the job title, so my work responsibilities never mirrored the attached document. She never provided or discussed:

⦁ New Job Description

⦁ Hours of work; I did not know if I was full time or part time

⦁ Never asked or discussed if there would be a conflict with scheduled work or needed days off, i.e. Church, School, Weekly doctor's appointments.

Orientation and first day of work I was asked, never asked or never provided with:

⦁ Was I full time or part time? "I did not know".

⦁ I was asked my job title, I told them "I did not know it was changed"

⦁ Was not informed to take to orientation banking information i.e. routing number.

⦁ Was not informed how to look up your work schedule?

⦁ If I had any questions whom I should contact,

⦁ I was never provided with list of Department Manager's, Team Leaders or a "go to person" if I needed assistance.

⦁ I was never introduced to the individual on my acceptance letter, Seth Hidalgo or the person in charge of my department.

⦁ In the event of illness who do we call? I've called the store, and no one answers.

⦁ If I have a doctor's appointment that interferes with my work schedule, and I am unable to make this appointment work in the best interest of both entities; how do you go about informing your department's manager?

⦁ A locker (they were supposedly out of locks) for 2 weeks I had to keep my bag at home and carry my license.

⦁ An individual in the merchandising department who would train me or direct me on what to do.

⦁ What I should be doing so I just observed and did the same as they did.

⦁ The phone's used by employees to look up pricing or where a product is, members are always asking where something is; i.e. I was in merchandising and was asked where are; "electric toothbrushes, pool equipment, beach towels", the list goes on.

⦁ Members are always asking about prices or where something is. Over a 2-day period, numerous members were asking about prices or location of product, I had to constantly ask Linda (gal in my dept) to do a price check with her phone. One would have thought at Orientation, Team Lead, Dept. Manager or even Linda would have educated me about the Company phones and their purpose.

"Did I look like a fool in front of members saying I just started, I don't know how to look it up, I don't know where that could be"

One member said to me: "typical of Walmart, always new faces".

⦁ The only one time I saw anyone in Merchandising was about a week ago, Pika, walked by and asked me to fix the end cap of Champion Line, State Shirts and keep both sides of the "members" racks in order and she left. She did not spend any time with me explaining why or company policy.

So daily I organized and re-organized the "Members Merchandise Rack" eliminating volumes of disarray to continue and easy accessibility in finding sizes for members in my short time of employment.

During these 2 weeks period and observation, I asked Linda and received a response of:

. How are you informed about price check?

Response: You don't have to be concerned with that.

. How do you and employee "Que" know where to put or move items on the table"?

Response: You don't have to worry about that and don't confuse me with "Que".

(it's very apparent in the dept. Linda does not like Que)

. What do you do with merchandise that is damaged and where does it go?

Response: You don't have to be concerned with that just put it in the bucket under the table.

. The large pallets of merchandise that's left in the middle of the isles' who instructs you or how do you know where to put it?

Response: You don't have to be concerned with that.

Wednesday, July 27th, 2022 - Prior to my shift ending, employee "Bree" asked me to get the frontend tables situated before my shift ended and I did.

NEW PALLET, MERCHANDISE FOR DISPLAY

Thursday, July 29, 2022, prior to Que's shift ending she asked me if there was room to consolidate the sandles on the Member's rack so we could unload a huge pallet of merchandise left sitting in the middle of the isle that needed to be displayed.

I physically took the shoe boxes off the shelf's and showed her there was no way to consolidate any merchandise, boxes were full and not much sold. Que stated she was going to have the pallet returned to the back room, and she left as her shift ended.

On the same day, I asked Que who took the time to show me where additional and consistent merchandise was to re-stock the shelves on this Designated Member's Merchandise row I was asked to manage by Pika. No one else did that, not even the "Lead Team or Department Manager" Que is a nice person.

Later that day, as I was attending to my "row of Member's Merchandise" the "Champion end cap display, Que had left and through observation I asked Linda:

"Is it possible to consolidate this end cap to make room for the pallet of merchandise in the isle? Linda Responded: You don't have to be concerned with that.

I informed Linda: "I've had enough of hearing "I don't need to be concerned about that; I'm only asking through observation".

Over the past week of tending to "Member's Merchandise Rack" merchandise, I helped 3 members who were in "cart driven wheelchairs".

I always asked if they needed any help and helped these members who lacked the ability to stand, walk or grab sizes from the shelves:

⦁ One woman needed pants that were wide in the bottom as she wore braces over both of her legs. went over braces she wore on her legs

⦁ One man needed pants for his wife that was wheel bound and needed something comfortable, he could put 5 blankets on her and she's always cold.

⦁ 7/28/2022 - As I was tending to my Members Merchandise Rack, one member who came by in the cart assistance wheelchair, was looking at shoes. I asked if he needed help, he said yes. He insisted and I assisted him in trying them on to make sure they fit; his balance was unsure at times. (I did not mind; I've worked in the medical profession as a surgical assistance)

Today, 7/30/2022 I arrived at work, Pika pulled me into the office with another manager, (a requirement of corporate) and immediately spoke defamation of my character and work.

Pika immediately starts telling me "I'm not there for sales or to help the members" I'm there to maintain "Members Merchandise Rack".

I replied I have and it's in order.

Pike replied: "it's not". (Today I took the attached pictures before I was followed and asked to leave the store).

I asked Pika: "where is this coming from".

Pika told me to "tone it down"

I replied "tone it down, I just asked a question, I've maintained the Member's Merchandise Rack"

There was no loud talking or screaming, all I did was ask a question and then the other manager in the room decided to add her opinion, demeaning my character as well. This was a set up and what recourse did I have? None, 2/1 ratio, double header. Very unprofessional.

There was no reason or need for Pika to speak to me in the tone she used.

If another manager is required to be present, that manager should only be there for observation, not for commenting. She was rude, did not have a vest on or a name badge, all I know she was a very large woman.

Each time I spoke, Pika knocked me down telling me "No".

I informed Pika I've never been given a list of any manager's or team leader's I could reach out to, she replied: "that's not true".

I informed pika, On Thursday, 7/28/2022, after the incident with Linda, I went to a "manager" in the front of the store, he tells me to get in touch with my team leader... I don't know who that is?/

No matter what I said, I was attacked by these two managers.

I refused to be attacked, harassed and accused.

Very unprofessional, very unfair.

Not only did I do as I was instructed, and I have pictures of my work.

I always smile and greet members as they enter the department saying hello, if you need any help let me know.

I've helped members who are could not find: their size, clothes buried, and they are frustrated

I've helped member who were looking for a specific merchandise,

Pointed out the yellow signs that are sale items,

I have been very pleasant and helpful to members entering this department. more than any employee in that department.

Please review, if available, any recorded tapes of my scheduled workdays to verify what I've outlined and been wrongly accused. I did my work and then some.

I come from a large Military family, I am a Blue Star Mom x2 with two sons, one active, one a veteran. I always make it a point to stop and Thank a Veteran for their service, most of them are very old.

On Thursday, July 28th while I was working on the Member's Merchandise rack, a member wearing a Veteran's hat came by me on the "cart driven wheelchair" I asked him if he needed any assistance, he replied no, I thanked him for his service, we butted hands and off he drove.

Another Veteran wearing a Veteran hat on the "cart driven wheelchair" came by me, I smiled asking him if he needed any help, he said no, but did anyone tell you God Loves you? I replied, "you just did". We smiled, I thanked him for his service and off he went.

I conversed with this Veteran asking him if he needed any assistance, he said no, I'm with my wife and we shook hands as he drove away.

One day during a break, outside I saw a young girl all but 22 years old, I had helped her in merchandising, she was soft spoken and somewhat shy, she

was crying. I approached her and asked her what happened? She replied, "an associate was rude to her". I told her I would take her inside and make it right, but her mother decided to assist her. I felt horrible that she was crying over an associate who was rude? How sad.

I am a very young, active and full of energy 61-year-old woman with a lot of strength and energy. I have worked as a surgical assistance, I've owned a Franchise Retail Store, worked in my Family's 47 yr. Restaurant and I am a 23-year seasoned & licensed Realtor.

Management/Team Leads, at least the Merchandise department, lacks the ability to train, inform, or check in with their department's associates and yet I was accused of not doing my job?

Today, I was called in the office, accused, harassed by not just one but two supervisors. How can you accuse someone of not doing their job when the dept manager, Pika, has never initiated or provided a trainer, never spent time in the department with me explaining what she expected of me, never provided me with a new job description, and never said "you need to pay attention to your job"?

I was never spoken to, I was accused, harassed and set up for failure.

If Sam's club wants to accuse an associate of not doing their job, then maybe they should make sure they can support the accusation.

I am sharing my work experience and management's lack of consideration for associates helping or assisting members.

As an associate in Retail,

Why would you NOT stop to help a member who's needs assistance?

Why would you NOT greet a member who's shopping in your department and offer assistance if they need it? Even more so if they are elderly.

Why would you NOT offer assistance if they need it?

Why would you NOT tell them the yellow signs are sale items when they are in your department?

Why would you NOT help a member find something? especially those who are elderly? disabled? or looking for a sale?

What does the back of Sam's Club Associates say: "May I help you"

I completed my work as requested and then some, helping other associates in my department.

What an awful work experience at Sam's Club.

Desired outcome: Call from Corporate Headquarters to discuss my complaint, timeline of events, provide 1st offer of job description and pictures of my work

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S
10:15 pm EDT

Sam's Club Membership renewal

It was time to renew my membership and before I got a chance to do it, I checked my bank statement and it showed me that Sam’s took $110 from my account..I called them and was told that they didn’t see the transaction..I’ve sent them emails with proof of purchase on my bank statement..They said we don’t see tge transaction, and pretty much I couldn’t get my money back..The renewal was not dven supposed to be that much..They told me to call my bank and report it as fraud..I didn’t want to go through all of that because I use that debit card for everything and didn’t want to start over..I just wanr them to acknowledge what fhey did and pay me the money that they owe me..And my membership still hasn’t been renewed because I refuse to give them another cent

Desired outcome: I want my money back

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3:26 pm EDT

Sam's Club Potential scam impacting our business & sam's club members

Keila: Hi, my name is Keila with Sam's Club. I'm here to help you.

Emily Snare: Hi Keila

Keila: Hi, Alyssa,

I hope you are doing great so far. How may I help you today?

Emily Snare: We are a Michigan based concrete company that has been getting several phone calls and website submissions trying to reach Sams Club customer support

Emily Snare: they are now reporting us as spam and it is hurting our business

Emily Snare: we have nothing to do with this and I tried calling about it and no one has been able to help

Keila: I am so sorry to read about it, Alyssa let me do my best to help you today! Do you have a membership with us?

Emily Snare: no

Keila: Did you contact your phone server and communicate them the issue?

Emily Snare: i have not yet

Keila: Understood, in this case Alyssa our best recommendation is you can report the issue with them directly and see if they can correct it for you. Our phone number is [protected] and it is the only phone number for our business.

Emily Snare: My name is Emily

Emily Snare: and i will contact the phone provider but how does that help with the website submissions

Emily Snare: This has been going on for far too long. It is costing us time, money and clients. I am thoroughly shocked that this isn't being escalated considering the number of Sam's Club members that genuinely need to reach support and are not able to

Keila: I am so sorry that is the name reflected in the chat Emily. I completely understand you and my sincerely apologies for it, but our best recommendation is you can contact them directly because it could be an issue with their system.

Emily Snare: And I will but I request this issue get sent to someone in Sam's Club's IT department

Keila: I would love to be able to escalate it but we have a main phone number and our website to send publicity and other information related the company. We do not use any other server.

Emily Snare: If there is a scam going on where someone is using our information and collecting Sam's Club membership fees I would hope you would handle that

Desired outcome: Please escalate this issue to your IT department ASAP

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2:24 pm EDT

Sam's Club Store

Why does the Sam's on Hwy 64 in Bartlett , TN have a phone? They never answer it. We got a membership in Jan of 2022 and were supposed to be given a $45 gift card which we have never gotten, just a lot of sorry excuses and call someone else answers. We were in the store on Sunday, July 24 and bought over $400 in merchandise. We asked for help to load it. Two of your sorry employees stood and watched my 90 year old mother and I load it and never lifted a finger. There is a Cost Co just down the street. Mr. Sam Walton would certainly not appreciate the way his stores are being run. Shame on ya'll! I will bash you and your stores to everyone I talk to.

Desired outcome: New management with some new policies and new employees that actually want to work

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1:35 pm EDT

Sam's Club Refund

Hi. I guess I need to start from the beginning. On May 27th, 2022 I ordered some syrup and pancake mix in transit it was damaged and returned to the warehouse and a replacement order was sent to me, when I received the pancake mix has an expiration date of July 2022 so they said they would refund me the $8.48. I waited and no refund so I called CS and they said they would refund it, it shows it was refunded on the order but it didn't show up on my account. So Jenny from the back office said she refunded it, only $4.14 was refunded. I've sent her numerous emails and screenshots and all she says is, they she refunded the $8.48 and I continue to send her screenshots that shows I wasn't. Now she won't respond to my emails at all.

Desired outcome: I would like the balance of my refund of $4.14

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11:40 am EDT

Sam's Club Canada dry ginger ale

For over a month all of the eastern states have not received any Canada Dry Ginger Ale. I contacted customer care and they confirmed that they have not received any shipments for over4 weeks but the areas from the Rocky Mountains and west are getting shipments. My main reason for my Sam’s club membership is because I can only get the product in 24 packs. The customer support person I talked to said she has no idea when the eastern markets will receive the product. Can you please find out why this is.

Desired outcome: The Sam’s clubs in Florida will receive the product. I live in Gainesville Florida 32609 zip code.

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10:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sam's Club Gas pumps

I was picking boogers out of my nose and threw tissue on the grond then he reached his hand into the back window and put the tissue on my daughtes lap and then I put it the tissue back on the ground again with a recyclable empty glass of bottled water then he walked up to the front of my car pulled my windshield wiper put the bottled water under my windshield wiper and the tissue so I proceeded to put it through the window of inside his vehicle and then his wife hit me in the face and he ran up behind me pulled me by my hair and my neck and threw me on the ground and place this knee on my neck and on my throat Trying to break my neck and suffocating me to death then he kicked me in the stomach and ripped up my dress to expose me on 7/23/22 at samsclub gas station nobody would help me no sams club workers nobody I was almost dead. 4 men eventually ran over and pulled them off with me after 5 minutes of being pinned on the ground at sams club

Desired outcome: Nothing

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8:32 pm EDT

Sam's Club Prescription Ray-Ban Sunglasses

We went to Sam's Cub to get an earpiece fixed on July 20, 2022 on a pair of prescription Ray-Ban Sunglasses. We purchased them on July 22, 2021, so we are still under the one-year warranty. The Sam's Employee told us that the warranty was not covered, because it is from the date the prescription was wrote. The information seemed incorrect and was the employee was not willing to even try and help out. If that is the case, we will be discounting our membership and going to COSTCO.

Desired outcome: We want our very expensive Ray-Ban Prescription Sunglasses to be fixed within the warranty.

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9:10 am EDT

Sam's Club delivery from local store

On Saturday July 16th 2022 I placed a local delivery order. Order # [protected]. It was not delivered. instead paper towels and pads were delivered, neither of those did I order. I called my local sams club first and was on hold for 9 minutes and then was disconnected and had to call back again only to wait again to be redirected to a 1800 number. The man told me I would be reimbursed with a $100 gift card sent to my email within 2-3 hours to replace my order of $99.05. Needless to say I never received the email and had to call again the next day. The lady I spoke with said that the person I spoke with was wrong, it is going to take 2-3 business days to get the email with the gift card. This is unacceptable. I have a family to feed and now I am out the money I spent and nothing to show for it. I shop at sams club a lot and I have never been so disgusted. It is not my fault the delivery person screwed up and now we have to suffer with no food and having to wait. I would appreciate if someone can please get back to me on this matter. I will write a bad review if needed. Thank you.

Desired outcome: Replace my order and the $100 gift card for the inconvenience

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8:41 pm EDT

Sam's Club Diamond Ring

My husband purchased a diamond ring on 3/22/2022. He gave me the ring on 4/17/2022 as a anniversary gift. Today - 7/1/2022 - the diamond fell out. We purchased the extended warranty. When trying to file a claim, they said since it was less than one year old, we had to go thru the manufacturer - told us to call Sam’s to get that information. Called Sam’s and gave them the item number and they said they don’t know who the manufacturer is. So - my husband paid $5700 for a ring without a diamond. No resolution offered by Sam’s.

Desired outcome: Ring replaced or refund

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1:50 pm EDT

Sam's Club False Charges that's been pending for three weeks.

I am not a member.I have Two fraudulent charges and I need my money back.Authorization Code for :First Charged,000395 for 774.72 $ not the 9th of June at 8:59 pm.

;Second Charged,000397 for 765.75 on June 9th of June at 9:00pm.(Meta Bank)."Reynaldo Alvarado".I need my money to get my lights back on and pay my rent today.Please!You'll have it Pending and I can't get my money back until You'll post it.Please.[protected].

Desired outcome: I need to get my lights back on and pay my rent today...Pleeeease!!!

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Sam's Club Respawn by OFM 210 Racing style gaming chair

I was sent a Sam's

's Club ad online to my email address on [protected] telling me the deals going on at my local club, I looked to see if the product they had marked down a Respawn gaming chair marked down from $169.98 to $59.98 was available online or for delivery, but it was not only at the club for availability. I called the club on 6-26-22 around 2:30 pm on US1 in Port Saint Lucie to verify if they had any available which they advised yes 16 of them. I drove to the club around 3:00pm with the printed ad in hand only to be told by the Manager working they could not honor that price. I asked why not it is their ad and she replied" the ad is sent by a third party, and she could get in trouble for giving it to me for that price" I don't understand all their BS but I wasn't going to argue with her, I'm over a 20 year loyal customer with them. They had the gaming chair marked down at their club for $99.98 ,but would not honor the ad of $59.98. Not right!

Desired outcome: Credit me $40.00, because I bought it for $99.98 while I was the club in fear the chairs would sell out.

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Sam's Club Customer Reviews Overview

Sam's Club is a popular membership-only retail warehouse club that offers a wide range of products at competitive prices. Our reviews indicate that customers are generally satisfied with their shopping experience at Sam's Club. The positive points that stand out include the vast selection of products, excellent customer service, and affordable prices.

Customers appreciate the convenience of shopping at Sam's Club, as they can find everything they need in one place. The store offers a variety of products, including groceries, electronics, furniture, and clothing. The quality of the products is also highly rated by customers.

Another positive aspect of Sam's Club is the exceptional customer service. The staff is friendly, knowledgeable, and always willing to help customers find what they need. The checkout process is also quick and efficient, which is appreciated by busy shoppers.

Lastly, customers appreciate the affordable prices at Sam's Club. The store offers competitive prices on a wide range of products, which helps customers save money on their purchases. Additionally, the store frequently offers discounts and promotions, which further enhances the value for customers.

Overall, Sam's Club is a highly rated retail warehouse club that offers a vast selection of products, excellent customer service, and affordable prices. Customers can enjoy a convenient and enjoyable shopping experience at Sam's Club.

Sam's Club In-depth Review

Overview: Sam's Club is a membership-based retail warehouse club that offers a wide range of products at competitive prices. The company's mission is to provide members with exceptional value and quality products, while upholding their core values of integrity, respect, and excellence.

Product Range: Sam's Club offers a diverse range of product categories, including groceries, electronics, furniture, clothing, and more. The quality and variety of products available are impressive, with options to suit every budget and preference. When compared to competitors, Sam's Club stands out for its extensive selection and competitive pricing.

Pricing and Membership: Sam's Club operates on a membership-based model, offering exclusive benefits to its members. The membership program provides access to discounted prices, bulk purchasing options, and additional perks such as free shipping and cash rewards. While there is a membership fee, the value for money is evident considering the savings and benefits it offers. When compared to other retailers in the industry, Sam's Club consistently offers competitive prices.

Customer Service: Sam's Club excels in providing excellent customer service. The staff is responsive, knowledgeable, and always willing to assist. The return and refund policies are fair and hassle-free, ensuring customer satisfaction. Overall, the customer service experience at Sam's Club is commendable.

Online Shopping Experience: The website of Sam's Club is user-friendly and well-designed, making it easy to navigate and find desired products. The checkout process is smooth, and there are multiple payment options available, including credit cards and Sam's Club credit. The shipping and delivery services are reliable, with timely deliveries and proper packaging.

In-Store Experience: Sam's Club stores are clean, organized, and well-maintained. The staff is readily available and helpful, providing assistance whenever needed. The overall shopping experience in-store is pleasant, with a wide range of products on display and easy access to everything.

Membership Benefits: Sam's Club offers various additional benefits to its members, including access to exclusive events, discounts on travel and entertainment, and free health screenings. These benefits add significant value to the membership and enhance the overall experience for members. When compared to other membership-based retailers, Sam's Club stands out for its comprehensive range of benefits.

Community Engagement: Sam's Club actively engages with local communities through various initiatives and partnerships. The company is committed to social responsibility and frequently participates in charitable activities. Their involvement in local communities is commendable and reflects their dedication to making a positive impact.

Overall Satisfaction: Sam's Club provides an exceptional shopping experience with its wide range of products, competitive prices, and excellent customer service. When compared to other similar businesses in the industry, Sam's Club consistently delivers on its promises and exceeds expectations. I highly recommend Sam's Club to potential customers looking for quality products, great prices, and a rewarding membership experience.

How to file a complaint about Sam's Club?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sam's Club. Make it specific and clear, such as "Incorrect Billing at Sam's Club" or "Poor Customer Service at Sam's Club Checkout".

4. Detailing the experience: In the complaint description, provide a thorough account of your experience. Mention key areas such as product quality, customer service, pricing discrepancies, membership issues, or problems with in-store or online shopping. Include details of any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any inconveniences or problems it caused. If you attempted to resolve the issue with Sam's Club, outline the steps you took and the responses you received. Explain how this issue has personally affected you, whether it was a waste of time, financial loss, or frustration.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photos. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you may have incurred due to the issue. In the 'Desired Outcome' field, clearly state what you expect from Sam's Club as a resolution, whether it be a refund, exchange, apology, or other corrective actions.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is factual and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check back regularly for any updates, responses, or requests for additional information from either ComplaintsBoard.com or Sam's Club. Engage with any follow-ups to ensure your complaint is addressed appropriately.

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Phone numbers

+1 (888) 746-7726 +1 (479) 273-4000 More phone numbers

Website

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