Ryobi Tools
reviews and complaints

As I delve into the reviews of Ryobi Tools, I find a mix of sentiments from customers. Some are delighted with the lightweight and efficient tools they've purchased, praising the ease of use and performance. On the other hand, there are concerns raised about customer service, with instances of delays in resolving issues and difficulties in reaching support. It seems that while the tools themselves receive praise for their functionality, the overall customer experience leaves room for improvement. If you prioritize product performance over immediate support, Ryobi Tools might still be worth considering for your projects.

My corded angle grinder needed extension cords for most jobs around the property which was always a hassle, finally quit. I needed a new one ASAP for an upcoming home project. I decided to check out cordless grinders mainly for convenience. I finally decided to go online after checking local establishments. Home Depot, had a Ryobi Model PCL 455 that came with a battery and charger that I finally ordered. The grinder arrived a couples days before the estimated arrival date. It was more than what I was expecting, it operated and felt like what a pro would use. This grinder was easy to put together and is far superior to my old one (and that of my buddy's cordless grinder). Living several hundred miles from a major city I was able to order this grinder on line from Home Depot and expect it to arrive on time. Most important my confidence in ordering products from Home Deport just when from a 1 to 10 for their quality and dependability. I recommend you try Home Depot online ordering.

I have 21 different 18 volt Ryobi hand tools I have lights fans drills impact skill saws blowers the whole line yards side grinder. I never had any trouble with them I have about six different chargers I keep all my batteries charged I'll buy the big batteries all the time when I get them in a two pack if I can wear any of them out I got brand new ones to replace them with. So I needed a bench grinder naturally I went to Home Depot and I bought a Ryobi bench grinder. So far so good I think it's an excellent tool I'm going to put a brush on one side and buffing wheels on the other side because I collect old knives and clean them up this way I can get all the crud off of them and buff them and polish them like brand new. In any event I don't have any problem with the Ryobi tools I just have trouble now just to find what else I need to buy like do I really need that some stuff you use very rarely like a angle drill I've always wanted angle drill but now I can't justify buying it what am I going to use it for.

Plunge router RE180PL1G came complete ready-to-run with two large screws, 1/4" & 1/2" sockets & tightening wrench plus a useful manual. Freehand use requires a strong grip for this 8.2 lb. unit. The soft start feature is smooth and welcoming at all speeds. For a long 2 foot plunge cut I wanted an edge guide, but non seems to exist. For the plunge mode I found it difficult to overcome the strong plunge springs and maintain the full depth. Using the plunge lock, then starting the unit was a workable solution. Two vendors sent me edge guides that didn't work because the mounting rods need to be 3.5" apart to mount to this unit. Home Depot has the missing hardware (to anchor the rods) if you find something that fits: Cap screws M5-0. X 16mm & nuts M%-0.8 mm. At Lowes I found The Milescraft 1224 Edge & Mortise Guide $38.98 that mounts to the router (without rods). Ignore instructions to remove the base plate of the router, just use those two large screws (in the router kit) to anchor the center plate to the base. Works well together.

I'm a 40+ year building contractor. I purchased my first set of ryobi battery operated tools sum at least 25 years ago. Three generations of tools ago. I still have some of the blue ones, and still going. I bought the first set around Christmas because it seemed like a great deal. Almost a disposable price, couldn't pass it up. Still have some, RUNNING!
I figured I'd give them a try. Used them everyday, dropped them, abused them. Kept running for the most part. So I started buying them for the crew because if they lost them,broke them, it would not be as expensive as the type everyone else was using at the time (less then half). Mostly good luck.
Now after 25 years I'm still buying them. 3rd generation green ( brushless).
I have the garden tools also for home. The 40v chainsaw is impressive. The only one I was disappointed with was the string trimmer.
I would, and do recommend these tools to friends.
For the price, good little tools.
Batteries hold up well also. I have well over a dozen 18v now, and 40v.
I just wish you would make more type of tools.

And if you want to send me some tools to try out and see how they work, I'm up for that.
Don't have many of the brushless yet.

Started right up out of box, used edger first , did excellent ... Then the string trimmer, did great until the line wouldn't feed, so I just tried to take it apart and refeed, only one problem I couldn't get it off, and my hand strength isn't that bad yet! Took it back to Home Depot for help getting it apart wasn't easy but got it done. But after it happened again, on the first mowing I still could'nt .. As much as I love the product .. your trimmer head is to hard to fool with {so I am taking it back to home depot . The last one I had was so simple to feed line quickly, and it did'nt feel like a workout.

I gotta say, I've been using Ryobi tools for over 16 years now and they still work like a charm. My trusty blue drill, which came with just one battery, is still going strong while the battery is now just a paper weight on my desk. I made the switch to Ryobi years ago and haven't looked back since. In fact, I've got just about every battery tool Ryobi makes and I'm always on the lookout for more.

Recently, I picked up a new battery set and got a free hammer drill at Home Depot. Let me tell you, I can't say enough good things about these tools. Over the years, I've purchased most of my Ryobi tools at Home Depot or Amazon and have had nothing but good experiences. The only hiccup I've had was with a brad nailer that didn't work out of the box, but Home Depot was quick to exchange it for me.

I've got all the tools I need in my shop and then some. And even though I'm retired now and don't use them as much, I still rely on my Ryobi tools to get the job done. I've even got a light that's over 20 years old and still works like a charm. The few tools that have stopped working were either exposed to water or sand from working at the beach, but that's to be expected.

Honestly, I wouldn't even consider switching to another brand. Ryobi tools have never let me down and I'm sticking with what works. So, thanks Ryobi for making such great tools!

Ryobi Tools is my go-to for all my home improvement needs! As an older lady, I need tools that are easy to use and effective, and Ryobi never disappoints. From their tree saw to their trimmer and air blower, each tool has been perfect for me. I was able to trim my large, older Crepe Myrtle trees to a professional groom with ease. My neighbors were so impressed with the results that they immediately became interested and either borrowed or purchased their own Ryobi tools.

The power washer was another game-changer for me. It easily took years of built-up gutter spill green moss and mold off the brick. I intended to only do the house, but I was enticed to start on the aggregate drive. I never knew my 20-year-old drive would look brand new! That led me to the curbing, and I was able to make "my" curbing white as snow. The stark difference between my curbing and all the rest got the attention of close-by neighbors and soon, neighbors farther away.

The cost for each Ryobi tool is quite inviting, and finding the ease and effective use is the best product for me. Large projects like remodeling a master bath to actually change the configuration of a room and totally building a custom office/craft/sewing room were all done with Ryobi. I can confidently say that Ryobi is my right arm!

I highly recommend Ryobi Tools to anyone looking for reliable and easy-to-use tools for their home improvement needs. With Ryobi, you can achieve professional results without breaking the bank.

I gotta say, I've been a Ryobi user for years now and I've gotta say, their tools are pretty darn good. I've got a whole bunch of 'em and I've never really had any problems with 'em, except for this one time with a refurbished leaf blower. But I took it to Home Depot and they sorted it out for me in no time. But now, Home Depot's gone and closed their service centers and it's a real pain in the butt.

I mean, I get it, things change and all that, but now I gotta drive like 90 miles just to get a tool repaired or replaced. And that's if they even bother to look at it! My buddy had to drive 60 miles just the other week and they still haven't done anything with his tool. It's a real bummer, you know?

I called up Ryobi and they told me that I gotta take the tool in myself, but they'll ship it back to me for free. And they're working on getting more service centers, but until then, I'm stuck driving all over the place just to get my tools fixed. I told 'em that they should pay for the shipping if they're gonna make me drive so far, but they didn't seem too keen on that idea.

I mean, I love my Ryobi tools and all, but if I gotta drive 90 miles just to get 'em fixed, I might have to start looking at other brands. It's just not worth the hassle, you know?

I recently purchased a Ryobi riding lawn mower, model number ry48ztr100, from ryobitools.com in August of 2020. The mower came with a 3-year warranty, which was a big selling point for me. For the most part, the mower worked great and I had no issues with it until May 27, 2022. On that day, while I was mowing my lawn, the mower suddenly jerked to the left and wouldn't move or start up again.

I immediately contacted Ryobi's tech support team and they tried to help me resolve the issue over the phone. Unfortunately, their solutions didn't work and the representative I spoke with told me that I would need to take the mower to a Home Depot location in Tulsa, which was 75 miles away from my home. Despite the inconvenience, I rented a U-Haul and delivered the mower to the Home Depot in Tulsa on August 18, 2022.

After waiting several months, I finally received a call from the Home Depot on January 10, 2023, letting me know that the mower had been fixed. I rented another U-Haul and picked up the mower, which ran fine the next day. However, on February 22, 2023, while I was mowing my lawn again, the mower suddenly pulled to the left and stopped working once more.

I contacted Micah Bush from Ryobi's customer service team on February 23, 2023, and he told me that they would likely need to send a repairman to my location to fix the mower. I provided him with a copy of my credit card statement, which showed that I had purchased the mower for $3,408, along with the model and serial numbers of the mower and my name, address, and phone number.

To my surprise, Micah Bush called me back on February 28, 2023, and informed me that my warranty was no longer valid because I had purchased the mower online. Despite the fact that they had honored the warranty up until that point without any issues, I was now stuck with a $3,400 piece of scrap iron. As someone who lives in Checotah, Oklahoma, this was a major disappointment for me.

Overall, I have mixed feelings about my experience with Ryobi tools. While the mower worked well for a while and their customer service team was initially helpful, the fact that my warranty was suddenly invalidated due to my online purchase was a major letdown. I would caution anyone considering purchasing a Ryobi product to carefully read the terms and conditions of their warranty before making a purchase.

Two weeks ago, our bathroom toilet started flushing slowly, and within a few hours, it stopped flushing altogether. It appeared that there was a blockage somewhere, and we tried several different drain cleaners to no avail. We were about to call a plumber when we stumbled upon the Ryobi 18 volt One+ augers online. Since we already had several Ryobi One+ tools, we took a trip to Home Depot and picked up the P4001 drain auger.

Once we got home, we read the manual, popped in a battery, and gave it a whirl. After two tries, we hit what seemed to be a blockage, and suddenly the auger seemed to grab onto something. We gave it a few more seconds and reversed it. When the cable end became visible, there was a large clump of what appeared to be a wad of toilet paper caught in the end. We pulled the remaining cable back, with the obstruction attached, and gave the toilet a flush. It went without any problem, and one more flush yielded the same result - it flushed easily.

We were very impressed with the auger. It did the job with very little effort on our part, and we would definitely recommend this product for the homeowner. We have several Ryobi tools in our collection, and each one has proven to be excellent. We've tried other brands in the past, but Ryobi has surpassed them by miles. Thanks, Ryobi, for all the One+ products you produce. We're definitely Ryobi fans and happy owners of their tools. Kudos and keep innovating!

I've been a fan of Ryobi tools for quite some time now. My first purchase was a Ryobi lawn mower about four years ago, and I have to say, I was blown away by the quality of the product. The 40 volt lithium battery that came with it was a game changer - it lasted for the entire front and back lawn, and I didn't have to worry about cords or gas. Plus, the self-propulsion feature made it a breeze to use.

After that, I decided to invest in the power attachment that came with a string trimmer. What I loved about this attachment was that I could also purchase a blower, edger, and tree trimmer that all worked with the same power attachment. This saved me a ton of money and made it super convenient to switch between tools when I needed to tackle different jobs.

Since then, I've purchased a cordless drill, circular saw, and power blower - all of which came with the same 40 volt lithium battery and charger. I've been extremely pleased with the quality and reliability of all of these products, and I can confidently say that there's nothing on the market that can come close to Ryobi.

As a handyman who does repairs for my two daughters and my son's fitness gym, I've been able to save a lot of money thanks to Ryobi's great products. They're dependable, easy to use, and have made my life a lot easier. Thanks, Ryobi!

The Ryobi Tools website is a great place to find all sorts of tools for your home and garden needs. I recently purchased the 18 volt string trimmer/edger and I must say, it was a great investment. This tool was easy to use and it easily cut down weeds and trimmed my lawn. It wasn't heavy to use and I was able to maneuver it around my yard with ease.

One of the things I really liked about this trimmer was the foot pedal that allowed me to rotate the device to trim the grass edge. This made it much easier to get those hard-to-reach areas. I also appreciated the fact that it was a snap to feed more trim line or increase the speed of the motor.

However, the only problem I had with this trimmer was attaching the grass deflector. Even though I had carefully lined up the deflector to the bottom of the motor, it wasn't easy to attach it because the deflector is pretty stiff. I screwed in two screws and I couldn't bend the deflector a little bit to add the last screw into the motor housing. I fiddled unscrewing the screws again and again but I couldn't finish tightening the last screw because the deflector isn't very flexible.

After a bit of trial and error, I was able to figure out a solution. I tightened two screws just two turns and then carefully pressed the deflector down towards the motor where the last screw hole was and tightened the last screw about three turns of that last screw. I then went to each screw and tightened them a few more turns while pressing the deflector down a bit. After a couple of minutes, I had all the screws in tightly.

It's worth noting that the housing of the motor is plastic, so it's important not to over tighten any screw that holds the deflector in place. The instructions to attach the grass deflector should be written to mention this problem as the deflector isn't very flexible. An engineer or a lawyer must have written it.

Despite the assembly problem with the grass deflector, I really like this trimmer. It took about three minutes to attach the grass deflector and another minute to attach everything else. Overall, I would highly recommend this tool to anyone looking for a reliable and easy-to-use string trimmer/edger.

Been wanting a battery operated mower for a long time, but the price always put me off. Finally, I got myself a self-propelled, battery operated mower from Ryobi. I also got a 2nd battery as a backup. And let me tell you, I couldn't be happier with this mower. Although it doesn't have the power of a gas mower, it's quiet. And I don't have to buy gas or oil anymore. Just push one button and it comes alive. Pull one off two levers and it's off at a speed I select with a sliding button. I use it on mulch mode and it leaves no grass clumps behind. It's lighter than a gas mower. The handle folds into the body and the mower can be stored in an upright position or hung from the wall.

But let me tell you about something that happened to me. I had one of the larger batteries charging in the garage unattended. I didn't know it had caught fire until my room-mate told me there was smoke in the house. I searched the house and found no fire. When I opened the garage door, it was like fireworks from the 4th of July. The battery was on fire and repeatedly exploding. (It was on a fast charger.) I used three fire extinguishers to no avail. I had to finally call the fire department. They hosed it with water. It took a friend and me two days to clean the worst of the smoke damage from inside the house. I still haven't done the garage yet. It destroyed my three-tier tool box and all the tools in it. In all, it probably cost me, including replacing the batteries and tools, around $2000 in damage.

Despite this, I still like Ryobi rechargeable tools, and I will continue to buy them. But now when I recharge the battery, I run a power cord out to the driveway and do the recharging there. And I use the lower power charger.

I recently purchased my second Ryobi chainsaw from ryobitools.com, as I have two properties that require tree felling. In the past, I have used McCullough and Poulan saws, as well as electric saws when power is available. However, I prefer electric saws because they are always easy to start. While I am not a professional user, I have been felling trees on properties for over 40 years and can usually put them down where I've drawn an X on the ground.

I have learned that gas saws can be finicky when left unused, even when you drain the fuel out of the carb. Therefore, I don't buy professional saws because I don't use them all year or even every year. Instead, I opt for the non-ethanol $20/gallon pre-mix fuel. For half the price of a professional saw, I can have a saw at each location.

The first Ryobi chainsaw I bought was two years ago, and it has done everything I've asked it to do, including taking down some 32"+ diameter trees. I would recommend it as a good lightweight saw. It has a 3-year warranty, though I've never had to use it.

However, my only issue with this saw is with its so-called "safety tip" at the end of the bar. I highly recommend that anyone buying this saw remove the tip from the bar (though I'm sure it will void the warranty). I misjudged the center of gravity of a tree, and it started to go the wrong direction toward the bar rather than away from it. It was going to pinch the bar if I didn't slide it out through the cut. But the "safety tip" prevented sliding the bar out of the cut, and I had to lift it high out of the cut with a quick motion. Unfortunately, this resulted in a massive tear in my rotator cuff, and I had to undergo a $40,000 surgery with almost a year of recovery.

I have never seen other chainsaws with tips like this, and I'd recommend that Ryobi get rid of it as I have. If you buy this saw, just use an 8mm socket wrench to remove it from the bar. If it wasn't for the "safety tip" and my injury, I would give it 5 stars instead of 4.

Overall, I am satisfied with my Ryobi chainsaw purchase from ryobitools.com. It is a reliable and lightweight saw that has served me well. However, I caution buyers to remove the "safety tip" to avoid any potential injuries.

I bought a Ryobi RY*** mower from Home Depot less than a year ago. It's a 40V, brushless self-propelled mower. I was excited to use it because I thought it would help me maintain my lawn well and in a more environmentally responsible manner. However, after just two uses, it died. I was disappointed, but Home Depot replaced it for me. Now, just a few uses removed from that, it has gone haywire. The self-propel does not work, and the blade engages when it isn't supposed to, which is a huge safety issue. Since I am outside of 90 days, Home Depot will not replace it. I tried to contact Ryobi, but I stayed on hold for an hour and 22 minutes and never got anyone on the phone. I gave up and texted them instead.

Here is what Ryobi did for me: They told me I could ship the lawnmower off for repair at my expense, but they would pay for the return shipping. When I told them that didn't work for me (how does one box up and ship a lawnmower?), they found me a service center with a 4.5 week backlog. When I asked them how I was supposed to cut my lawn for that month+, they suggested I rent a lawnmower at Home Depot ($40 a pop). When I texted back, they gave me a different service center, much farther from my house, with a 3 week backlog behind dozens of other Ryobi electric lawn mowers already in for service. While not explicit, the service attendant on duty made it pretty clear I own a lemon and that I bought it from a company that does not stand behind their products. I will be out of pocket for some of this repair, will have to pay someone to cut my grass, and will have to make time to drop it off and pick it up.

I am a busy professional, and I take great pride in the appearance of my home and lawn. I bought this mower because I thought I was buying a top-of-the-line product. However, two mowers down in less than a year tells me Ryobi has some serious problems they are not owning. It's frustrating because I already purchased a Ryobi electric line trimmer, and I am "in bed" with them over $1000. This will be the only time I get either of these things fixed, then I am done with Ryobi forever.

If you're thinking about buying a Ryobi lawnmower, I would advise you to run away from the bright green color. Do not buy this lawnmower!

I bought a ryobi riding lawn mower mod.#ry48ztr100 in Aug. 2020. It came with a 3yr. Warranty. It worked fine until May 27,2022. That day I was mowing and it jerked to the left and would not move or fire up. I contacted ryogi techs and they did try to help me resolve the issue under full warranty. When their solutions failed to fix it, the rep said I would have to take it to Home Depot in Tulsa. That is 75 miles away from me, but I did rent a U-Haul and delivered it to Home Depot in Tulsa on Aug. 18,2022. They finally called me on Jan. 10,2023 and said it was fixed. I rented another U-Haul and picked it up. It ran fine the next day. On Feb. 22,2023, I was mowing and the mower pulled to the left and quit and wouldn't go again. I contacted Micah Bush on Feb. 23,2023 and he told me they would probably have to send a repairman to my location and fix it. I sent him a copy of my credit card statement showing the $3,408 purchase, model and serial numbers of mower and my name, address and phone number. Micah Bush called me on Feb. 28,2023 and said my warranty was no good because I bought it online.They had honored the warranty up until then without question. My 3 yr. Warranty doesn't expire until Aug. 17,2023. So now I'm stuck with a $3,400 piece of scrap iron. Max Brewer, Checotah, Ok.

Less than a year ago I purchased a 40V, brushless self-propelled Ryobi RY*** mower at home depot. After two uses it died, and Home Depot replaced it. Now, just a few uses removed from that, it has gone haywire. Self propel does not work, blade engages when it isn't supposed to (huge safety issue). Since I am outside of 90 days Home Depot will not replace. Stayed on hold for an hour and 22 minutes with Ryobi and never got anyone on the phone. I gave up and texted, and here is what Ryobi did for me: They told me I could ship a lawnmower off for repair AT MY EXPENSE (they would pay return shipping). When I told them that didn't work for me (how does one box up and ship a lawnmower?), they found me a service center with a 4.5 week backlog. When I asked them how I was to cut my lawn for that month+, they suggested I rent a lawnmower at Home Depot ($40 a pop). When I texted back they gave me a different service center, much farther from my house, with a 3 week backlog behind DOZENS of other Ryobi electric lawn mowers already in for service. While not explicit, the service attendant on duty made it pretty clear I own a lemon and that I bought it from a company that does stand behind their products. I will be out of pocket for some of this repair, will have to pay someone to cut my grass and will have to make time to drop it off and pick it up.

I am a busy professional and I take great pride in the appearance of my home and lawn. I bought this mower because I thought I was buying a top of the line product that would help me maintain my lawn well and in a more environmentally responsible manner. Two mowers down in less than a year tells me Ryobi has some serious problems they are not owning.

Sadly, I already purchased a Ryobi electric line trimmer and I am "in bed" with them over $1000. This will be the only time I get either of these things fixed, then I am done with Ryobi forever.

See bright green, run away! Do not buy this lawnmower!

RYOBI MOWER ELECTIC MODEL RY***US REVIEW

3 Months in the shop for repair. That is one entire season, an actual quarter, or 25% of a year to replace 2 controller boards. Total labor? 1 hour. Out of 2100 hours I waited, it took 1 hour to fix it.
As an added highlight to my experience, I had to pay $25 as a deposit. Deposit for what? I have no idea.
It was promptly returned from the Ryobi authorized repair shop when I retrieved the mower, and frankly, the shop was courteous and friendly. They were 20 miles from my home as there are very few Ryobi authorized shops around. There were more but for reasons I can only speculate, they pulled out.

As I needed to cut my lawn, I had to buy a new mower and although the Ryobi got the job done when it worked, it struggled and overloaded often. The grass was not overgrown. It was simply thick and this mower did not have the power I needed. Therefore, I bought a gas-powered mower and will not return to electric.

If the Ryobi was repaired properly, I may keep it as a spare yet I have to test it over several cuts. The referenced failure was that the mower simply stopped completely, then the self-propel started up again with no blades. This happened numerous times during one cut.

I don't remember owning a gas mower that failed. Now, I think about how the Ryobi just stopped and would from now on anticipate the surprise every time I cut the lawn. If it fails again, I am sure I would encounter another ludicrous extended repair period.

I contacted Ryobi several times. In my first contact I complained about how long repair was taking in detail. Their reply was "Thank you for choosing RYOBI. If we can be of any further assistance, please feel free to contact us again. We have created a new and convenient way to reach out to us via text messaging. Simply text the number ***579 Monday through Friday from 9am to 6pm. (est). Thank you again for choosing RYOBI and I hope that you have a wonderful day.

Further assistance? There was no assistance whatsoever!

Also, a suggestion for compensation for my trouble, having to buy a replacement lawn mower and 80 miles of driving was answered with "We cannot do that."

I read "WE REFUSE TO DO THAT."

My review summary on Ryobi: NEVER AGAIN!

World's worst customer service

World's worst customer service, not to mention poor battery product quality. We bought a Ryobi electric lawnmower a year ago and while the mower itself is fine, we have already had to replace one dead battery of the 2 we bought. Now the 2nd battery has croaked. It is IMPOSSIBLE to reach the in-warranty battery replacement service by telephone or the exciting "new" live chat service they tout. 2x over 1 hour on hold before giving up, and the robot chat bot is a [censored] unable to answer any question after telling us "Thank you for contacting us. Due to high volume our SMS associates are not currently available. Please try again in a few minutes. Thank you for your patience." So much for instant results by chat! This reply was followed by stupid unrelated answers to our questions.. Without a doubt the WORST customer service we have ever encountered, not to mention a crap product. Why on earth would we ever buy RYOBI again?

I bought the lawnmower May of last year from Home Depot in Lake Park, have issue with self propel levers shutting off engine when engaged. Called support, they gave me 2 service providers, one had 30 waiting on repair parts and was not taking on anymore, other one only worked on power tools. Called back, 3 hours later they responded with a provider in Lakeland, Florida, 160 miles from where I live, sending me shipping label, could be several weeks without it. Ridiculous! Escalated phone call, absolutely no help, obviously an issue with these mowers, very disappointed in Ryobi, now have to hire someone to have lawn taken care of. They need to do better!

Purchased this blower December 4th, 2021. It has a 5-year warranty. So, it starts to fail, speed control on it not working properly. Failing. Have tried 4 different fully charged batteries on it.

It is registered and I do have original paperwork.

Contacted Ryobi via messaging and was told to take it to a service center for repair.

Closest center some 30 miles away and I need the blower NOW to clean my yard and gutters from fall leaves.

Reason I bought this tool is that I have other Ryobi 40volt tools that the same battery works with, and a 5-year warranty.

So now I have a soon to be junk blower unless I want to run all over the place trying to get it serviced.

My wife bought me a brand new one this past weekend, so I would have a working tool.

I am not even going to open the box and will be taking it back for full refund this week.

Who needs this sort of support?

I have bought not one but two Ryobi [protected] generators in the past year. The first one sheered the pin off and broke rod after 3weeks of using it 4hours a day to charge cordless batteries to remodel my home. But could not return it because I had bought it 3 months before I used it. And the second died after 3rd time we used it and won't start. It acts like it's out of time. It backs through the carburator and won't start. Again both had less than 75 hr run times and both could not be returned. I'm out $2000.00 and still no generator to finish remodeling my home that caught fire. And customer service at home Depot and Ryobi gives me the run around. And no one wants to help fix problem.

A little over 3 years ago I bought the Ryobi 14122 Power Washer, I had no issues with it until Sept 3, 2023. I kept the power washer out of inclement weather.

I went to use the power washer and found that the water inlet for the hose and come out. I couldn't get it back in ... I called several places and called Ryobi to buy the part that's needed. Only to find out it's been discontinued, SURPRISE!

I now have a power washer that I have used only a few times and can no longer use because of a discontinuance and unable to use in the future.

I don't understand why the part is discontinued as I'm sure there were more than one sold. What am I supposed to do with this power washer?

I'm retired and can't really afford to buy another.

Purchased on 5/22/22 stopped cutting on 8/3/23 customer service gave me service shop information on that date I called and had to leave a voice call with the brand and failure no return call next day I drove to the repair center with the unit met with the owner explained the problem he said sorry I m not taking in anymore ryobi mowers I have 35 here now and having a problem getting parts now I knew why I had no return call the day before he said to call him back in 3 weeks I am 82 yrs old and need my mower now. Walter hart 31 alice drive manchester, ct 06042 tel.#[protected] help please, also my email is [protected]@msn.com

Purchased Model RY48110 on 8/4/2019 and it has 3 yrs warranty.

Summer of 2020 the mower would do one of the following after running the mower 30 minutes;

1. Stop moving forward and beep while the blade is still running.

2. Stop the mower blade and beep 3 times.

3. Stop the blade and no beeping.

The electric fuel gauge was also showing full prior to running the mower and when the problem would start show less than 1/2 full.

I've called Ryobi's service called TTI Group NA (North America) on 11/3/2020 and they warrantied service for the mower.

After multiple calls with TTI Group NA and having the mower worked on 4 different times it never worked for more than 6 months before the problem would happen again.

I reached out to TTI Group NA recently and a supervisor's response is below.

"Based on the symptoms the mower is showing it appears there is an issue with the batteries. Unfortunately, you are outside of the warranty at this point, and we would not be able to cover a repair for you. I am more than happy to provide you with the closest service center option for you or provide you with the part number for the batteries and contact information for our parts distributor if you would rather go that route. Let me know which you prefer and I'll gather the information you need."

I have had my 40V self propelled mower for just over a year. Last year it worked great, and I was so happy with it, that I purchased a weed trimmer and hedge cutter. I liked all of them, and made sure I cared for them just as the instructions stated, brought both the tool and batteries inside for the winter, etc.

This year, after just two uses, I noticed that the mower was starting to stop and go on its own. Blade kept spinning, just the self propelled mechanism was acting up. After the third use, I noticed it getting worse, so I got in touch with Ryobi, as it is still under warranty (just under a year owned at this time). First I tried several times to email a complaint, but didn't receive one reply (about a week lapsed), so after that I tried their on line chat service, who told me that the closest authorized repair shop was 92 miles away, one way. They gave me three other options, all which were even further. So I decided to call and speak to someone directly at customer service (literally waited 5 hours on the phone and then decided to use the call back feature). The first person I spoke with explained the same thing, so I even tried asking about a service shop closer to my parents house in Muskegon (I live in Kalamazoo), figured if I had to drive that far, I could at least visit and not waste the trip. Nope, the closest shop to them was up in Traverse City, which was more than double the distance.

I asked at that point to speak to their manager, who over the phone sounded less happy to want to help me. I specifically asked if there were any shops closer, or perhaps would be closer in the next couple weeks. I was told they didn't have that information. So I was stuck with La Porte IN, K Tool & Fire as my closest option. She said if I didn't want to drive I could ship it there, and that Ryobi would pay to ship it back. But shipping would cost more than the mower was worth?

So I decided to drive my mower down to La Porte IN (over 180 miles round trip), which also meant taking the morning off work. When I arrived, I presented the copy of my receipt, explained what the issue was, and was told right away that was a common problem, and pointed to their back room where you could see a long line of Ryobi mowers, the guy told me he had 21 mowers all with the same issue. He said they use cheap parts in the transmission, and that usually Ryobi chooses to warranty it out and ship a new replacement mower. Coincidentally, the day I brought my mower in, June 12th, 2023, was a year to the date from the day I purchased it originally.

To add insult to injury, I received an email the weekend after taking my mower to La Porte IN, which told me that there were two service shops I could take my mower to in Grand Rapids (28 miles away). I tried replying back that I was very unhappy, that they could have told me when I specifically asked. But it didn't make any difference. My mower was still in La Porte IN.

After 3-4 weeks of nothing, I decided to try contacting Ryobi again, but after waiting about an hour, the message said to try Ryobi on line chat, which I did and immediately got a message that it was out of service at that time. And there was no call back feature available this time. So I tried calling K Tool & Fire, and was told that they contacted Ryobi a couple of weeks ago to explain what parts they needed, and they hadn't heard back from Ryobi since. So a couple days later I tried calling again, but after being on hold for hours again, I tried their chat option, which worked this time. I explained everything, and they asked for the name and number of the service shop I took it to. You'd think they would have all of that on record anyway, but I gave it to them. Waited and they said there was no answer. They tried a couple more times, or so the said, but no answer, so they said they would email me when they got in touch. That was 4 days ago, and no email or reply from Ryobi.

Meanwhile it has been over a month since my lawn has been mowed. Luckily we have had a fairly dry summer until about a week ago, but my lawn looks horrible. And I live in an area where eventually I will get a fine if I let me lawn grow too long.

After thinking this morning, I wonder how many people have had poor customer service from Ryobi, and I was astounded with how much came up with just a simple search. On this site alone, only 1 in 84 responses have been resolved? That is ludacris! And after reading so many other similar cases, I fear it may be months yet before my situation is resolved? I was waiting to say anything to see if somehow Ryobi made the situation right, but my hope is diminishing.

This many cases and problems, I am surprised there isn't a lawsuit, or that the Better Business Bureau hasn't jumped in, not that there is much they can do either. At the minimum Ryobi should do better with communication, letting us know what is going on, and if it is going to take an longer time to resolve, they should pay for a lawn service, or pay for a rental mower of any kind to allow us to take care of our lawn, especially before those of us where it applies, receives a fine for unmoved lawns. I even mentioned that to the person I lived chatted with last, that if it takes much longer Ryobi should pay for basic lawn service to prevent a fine.

Mt Ryobi tools are great, when they worked. I haven't had any issues with my weed trimmer or hedge trimmer, but I am thinking twice about growing my collection, and will start being vocal about my situation so others may think twice before purchasing.

I have been a Ryobi customer for almost 20 years. I have filed a warranty claim for two 40v batteries back in February the entire time I have had their products. I called today to file a warranty claim on two 18v batteries and was denied and treated very poorly by their customer service and even worse by their manager. They basically told me to go away they were not going to cover those batteries for me.

I have almost every tool and yard tool they make, and will not be buying anything from this trash company ever again!

Very poor customer service!

Management is a joke and very rude!

Do not buy from Ryobi!

To begin with I have bought 2 of these trimmers in 3 years.After 2 years with my first it became a no start.Not thinking anything of it last summer 2022,I buy another one.I used it twice in 2022 and now 3 times in 2023 and now this one does not start.I am pretty handy mechanically as I am a 28 year auto mechanic but I refuse to tinker with a machine that has only been used 5 times.So I call Ryobi customer service to speak to them about the warranty and at the time of writing this I have been on hold 2hours and 25 minutes.This is ridiculous by any standard! Will never buy again

I bought the patio cleaner on 4th May 23. It has been used for aprox 7hrs.

The none drive side plastic wheel has a 7mm slop /wobble .On close inspection

This fault is a design error. The wheel runs on a plastic to plastic bearing .this is not a sealed bearing subsiquently stone dust freely enters the bearing

and acts as an abrasive .I reported this to Ryobi Tech support and the didn’t seem to be concerned.

I would say another session of cleaning and the wheel will just be like some of the supermarket trolley wheels you occasionally come accross.

I have a Ryobi 40V lawn mower. It's 2 years old and it started to stop for no reason until it didn't work at all. I googled it and it appears this is a common problem. Contacted Ryobi who sent me to a local repair shop. One week later they tell me Ryobi is sending a replacement which seemed great. Not so. I didn't hear anything for weeks so I contacted customer support. I was told it was " just approved" which was 2 weeks after it was sent in by the repair shop and they can't tell me when I will receive the new one other then 4-8 weeks which will be the entire summer. I asked for the supervisor. Same answer. Asked for complaints and they are the complaint line. So there is not a single thing I can do. Never buy Ryobi.

I have called waited left messages over 3 months and no one will return my calls. I need a supervisor to finish the rma warranty replacement promised after sending all pic and records of the issue. Also site won't let me register my leaf blower but did my newer chainsaw. From this experience I won't use this company and will continue daily until I get this issue resolved. I will contact the bbb and home depot where I got the tools from and post everything about my bad experience and treatment.

Its been about 2 months since I first email them on their us support email about the 2 batteries are melted I smelled it when I was in the garage and unhooked it. They said to send pics and receipts which I did. Then I get an email saying the are doing a rma and I told them I would send the defective items back. This could be a possible fire hazard. Now I don't get emails from the original email, just emails asking for surveys about customer service and even emails from other support counties. This has been the worst unprofessional experience that I have had in a long time. I am loyal to brands that are trusted and support is great. Apparently I made a mistake. I just want to use my chainsaw and leaf blower that would not allow me to register when I did the chainsaw and asked them to and sent the pic of model info. Still no word. I'm trying to find number or email to the president of the company because nothing is being done about this.

I recently bought a combo tools package from Home Depot and it was from Ryobi Tools. I was excited to use it for my tiny yard. However, after only three months of very light use, the battery died. I was disappointed and frustrated. I tried to contact their warranty and customer service folks to honor the warranty, but it was a total failure. They promised me twice since March that the replacement battery was on the way and it would take only 7-10 days. But it is now June and I still haven't received it. They also promised me an apology gift, but it seems like it's lost in the mail with the replacement battery.

I now have two Ryobi tools and no battery. If I have to buy another battery to replace the crappy one it came with, I will choose a reputable manufacturer and NEVER AGAIN RYOBI. Their website is terrible and I truly believe it's designed to make it impossible to actually connect with a representative. Every email I sent was ignored, the chat function was worthless, and every promise made on the chat was empty. Forget trying to call them because I spent hours on hold only to be placed in endless circular holding patterns.

If you're planning to buy Ryobi tools, I suggest you think twice. I wouldn't recommend it to anyone. It's not worth the risk.