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Ryobi Tools
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Ryobi Tools complaints 97

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J
2:03 pm EDT

Ryobi Tools P2109 blower and battery charger

Hello,

I was given a P2109 blower. EU18294D23066 18V two Christmas ago 2019. It worked fine until the 3rd time i needed to charge the battery about 2 months later. We do not use it very much. We bought a new battery charger and battery and continued light use.

The reason i am writing this complaint is because this past Saturday, October 2, 2021 I put the battery in and the blower would not turn on. I also have a Ryobi weed eater and the battery turned it on. The blower will not work.
Because i did not report or complain about the faulty battery charger but now the blower does not work. I feel compelled to report this now. Two defective products in less than 2 years.

I would like either a replacement for the blower or a refund please. i will take the loss on the battery charger since i did not report it.

Thank you for your time.

Jessica Drunasky
[protected]@hotmail.com
[protected]

Desired outcome: Replacement or Refund of Blower

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9:52 am EDT
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Ryobi Tools Warranty service

Ryobi battery 48v 100amp riding mower. 3 year warranty after 2 years (think 2 years and a week) stopped working., First location they told me to take it to would not work on it due to battery powered, Took it to second location (not close) and has been in shop over 3 months (mid June now end Sep) and still waiting for parts. Was not offered a replacement while in shop. Was not offered time added to warranty for shop time (over three months and 11 days, still counting.

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drexellake
, US
Apr 05, 2022 8:35 pm EDT
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Exactly why I haven't bought one. People are complaining about the batteries not lasting. Even under warranty after spending $3500 you would end up paying at least another $1000 for replacement batteries after 2 years. That's over $1000 per year for ownership on a 4 year life after warranty expires and paying out of pocket for batteries. But you can't change them yourself, and no mower repair shop works on them. Used to be my brand.

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5:45 pm EDT
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Ryobi Tools Generator said it was mailed to me never came

I went shopping for a generator to power my rv after shopping around I decided to end my search at home depot cuz I found a ryobi brand generator that was reasonably priced I paid the extra for the extended warranty and everything after using it for about 2 weeks it froze up I took it to a ryobi tech after 2 weeks they called me to inform me it was a manufacturer defect and it should be replaced fairly quickly after a month I called the tech back and asked what was going on he I formed me you guys had not gotten back to him so I got the claim number and contacted yo u guys myself I was informed that a generator was mailed with no notice to anyone almost a month ago and I have yet to have anything arrive at my doorstep now I'm being told I have to fight with FedEx about it cuz it's not your guys problem anymore but that is wrong it is your problem you guys were notified not to mail it to anywhere but the techs shop cuz my neighborhood isn't the best and you chose to mail it somewhere else I'm sure you have insurance on it and can have it replaced please I spent 900 dollars with your company why am I being treated like I'm stealing from you contact me back please I have all the info recipt for purchase along with claim I'd and tracking of the mysterious generator that disappeared from FedEx [protected] [protected]@gmail.com thanks

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D
10:23 pm EDT

Ryobi Tools Ryobi edger trimmer

I bought a second one thinking it was my fault that this lst one fell apart . Well, the same thing happen to the second one. Didn't last one season. You adjust it from edger to trimmer. The hood came disconnected from the motor on both rybobi's. It's frustrating because the motor is still working perfectly, but it's impossible edge now and you can trim but debri is flying everywhere and it's so unsafe to use it this way. The hood actually broke away on both unit's and both units only lasted 10 weeks.

Desired outcome: I would like some kind of reimbursement .

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5:26 pm EDT
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Ryobi Tools Weed wacker shafts

Ive had to buy multipal weed wacker shafts this yr due to they are bending apon being placed in racks or they are comeing apart . by that i mean the shaft are actually breaking in to pieces while running . just today mine shired the shaft into tow pieces and the inner pieces came flying out not to mention the lower end shot everywhere in a customers yard.

Desired outcome: Make better shafts a bit thicker or something

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K
6:28 pm EDT

Ryobi Tools Router Table A25RT03

I have a defective router table where the right side fence is further back than the left side fence. I almost seriously cut my index finger as my wood pieces keep hitting the left fence as it is further up from the right - so the workmanship is faulty as the fence is out of alignment. I tried getting in touch with Ryobi Canada on Facebook and someone wrote and told me that Home Depot in Lethbridge, Alberta would give me store credit. So, we took the table in and 3 Home Depot managers confirmed that Ryobi needs to deal with this as it has been over 180 days. I get that but in Home Depot Online purchase policy it seems to me that they would give a store credit. I am looking to just have it replaced. I only used it once and found it defective - I tried many ‘so called remedies by putting thin pieces of cardboard to bring the right fence up and to no avail so please honour my warranty. I bought in May 2019…so I am good till 2022. Please replace or ask Home Depot to offer a replacement or store credit. Right now I am being pushed around by both companies whom I supported for many years and spent thousands in tools, this is the first dilemma with Ryobi and wish to have it resolved professionally. Thank you.

Desired outcome: Replacement or Home Depot Store Credit

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12:33 am EDT

Ryobi Tools 40v 4ah battery

The battery had been sitting on a wooden table in our house for about two weeks undisturbed since I had charged it. It was sitting inside the house at a maximum of 85 degrees F and out of sunlight. I came home to a house that was so black inside that I couldn't see more than two feet in front of me. My dogs were in the house, but luckily they are acting normal. After the smoke cleared, I found that the battery caught the wooden table on fire. The battery had partially melted onto the floor and splattered on the wall. I also found small copper colored pieces of foil throughout the room. The house is covered in a layer of soot and it smells very bad. The charger was connected to the 40v 4ah battery, but it was unplugged. The battery was at most 2years old and didn't have that many charge cycles on it because I don't use it that much.

Desired outcome: Reimbursement for cleaning of house and damages

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J
4:34 pm EDT

Ryobi Tools 40V Battery Lawnmower

I would like to complain to whoever decided to make these mowers rear wheel drive!
1. When you have to turn/pivot to change direction, what do you do? You lift up the front wheels and turn on the rear wheels. Well, try doing that when the rear wheels are keeping you going in a forward direction.
2. The drive switch handles must be released everytime you make a turn or maneuver-very inconvenient and hard on the switch handles.

WHAT IS WRONG WITH A FRONT WHEEL DRIVE MOWER?

Thank you,
Owner, RY401120-Y

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1:42 pm EST

Ryobi Tools Ryobi one 5 amp battery

Battery goes flat but still shows 3 bars, I charge it and use it but it goes flat and still has 3 bars. I mentioned this to other people and they have the same problem. They have exactly the same problem of the battery showing 3 bars but it is flat. I am not amused as they are not cheap to buy. Sort it out or I will change to makita or Milwaukee

Desired outcome: Send me a new battery

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6:30 pm EDT
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Ryobi Tools Ryobi battery operated lawnmower

Bought the Ryobi Battery operated Lawnmower from Home Depot in April 2021, used it 4 times and it wouldn't start, leaking oil. Took into the repair shop, I won't have it back for a couple of weeks. I need a lawnmower to cut grass. Ryobi hasn't offered another lawnmower in its place or anything. What do I do without a lawnmower? I paid over $300 for this Ryobi, totally discussed in the way they handle customers. Could someone please contact me from Ryobi to see if they could send me another lawnmower? I will never buy another Ryobi product if someone doesn't do something.
They didn't even care to take my phone number or anything. They make me sick. Poor customer service.

Desired outcome: New Lawnmower that will last for awhile

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K
1:37 pm EDT

Ryobi Tools Lawnmower

The battery charger does not charge the battery, or either it a faulty battery, I had to put the lawnmower in the shop to have it fixed, the starter button was getting stuck, now this. I put it in the shop a Home Depot and they tried to charge me, and I had a warranty. The lawnmower worked well for two days and cannot use it today the last time it was used was on 05/21/2021.

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11:27 am EDT

Ryobi Tools 2HP Plunge Router

I purchased a new Ryobi 2 HP Router to put a round edge on my newly purchased butcher block. It made 5 passes and stopped working. This was immediately after my son's Ryobi 2HP router (refurbished) stopped working after only 2 passes. Is this a thing with Ryobi Routers?

There was no smoking or bogging down of the engine, it just stopped. We double-checked the plugs and even took off the cover to see if any of the wires appeared "fryed". there was no obvious damage. Again, it was only 5 passes of approximately 42". We kept the depth short to prevent excessive load.

Desired outcome: Home Depot reimbursed the cost

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6:40 pm EDT

Ryobi Tools Ryobi P2003VNM

My wife bought this kit to use around her flower beds. Today was the first time she used it and it lasted about 30 seconds before it went up in SMOKE. Smoked so bad it made the backyard smell for thirty minutes. This must be a Fire Hazzard at the very least.
Is there any way to get this replaced or repaired. She had her heart set on managing her gardens on her own and I talked her into buying Ryobi because I had 10 tools and 8 batteries already. Please let me know what can be done
Thank You
G.E. Cade

Desired outcome: Replace

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6:46 pm EDT

Ryobi Tools trimmer/edger

I purchased a trimmer/edger battery operated - the string keep rolling out and stopping the machine and the other attachment the green blade wore off in 3 minutes. I visited a local home depot to make sure that i am doing the right thing and I saw that the green blades is replacable - so I bought apack of it and when I came home to fix it - the green blades are riveted while you seeling replacement for non revited blades.
I hate to create arguments at the store because they have incompetent people working there.

All I need is an updated trimmer/edger - I just purchased mine 3 days ago - if you look at YOUTUBE - someone posted a review of the quality of the green blades.

I need an interchangeable equipment where I can change the blade taking a screw off and insert a new cutter - my name is
Sammy Chunasamy at 18401 Henley road Jamaica ny 11432 cell [protected]- i will not go to home Depot- send me a replacement and also a return label so that i can ship you the inferior item.

You have great items - fix my issue.

Desired outcome: need a replacement that is current

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M
3:16 pm EDT

Ryobi Tools Blower and trimmer with battery packs

I dropped off my Ryobi lawn tools under warranty pet your instructions at David's Small engine repair in Staham ga. On February 26th. They said it would be ones week. I've just called and they haven't been started on. I've called before.
I'm disabled and live by myself I have no income to replace these items. My yard is a mess and I cannot afford to pay someone to do it for me. You need another option or you just need to replace people's stuff so they don't have to go 7 weeks without equipment. It's very poor service.
This is the trimmer and blower with battery packs which they also took from me and the chargers.

Desired outcome: Replaced or fixed

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5:35 pm EDT
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Ryobi Tools Ryobi 2500 too 3300 psi surface cleaner

I purchased this product through Home Depot in the early spring time last year. I used it to clean my driveway, back patio and walk way just once for the spring cleaning that I do every year. I used it this year again for the second time, back patio, driveway and then lastly my walk way and it stopped rotating to clean. I pulled the head up off of the ground and titled it, sprayed just straightly, no turning, seen it leaking at gasket area and then on top where the allen wrench bolted area. I tightened it due to the reviews that I seen on line as it gets loose which was. I hooked it up to my NEW Ryobi 3000 psi power washer, it was still leaking but not as bad as the first time I used it this year once I notice it stop working. I bought this product on the reviews, a dear friend of mine at Home Depot stating that her Dad has one and works awesome. I had plans on doing my next door neighbors walk way and drive way since it's starting to turn black and at 86 yrs old I don't want her to fall coming out of her front door which is on the side of her house and has mold issues before and I just used my power washer tip to take care of that for her. I paid good money for this with high hopes of a long time used as I take great care in all my tools and other things because I care about my property. Please advise me on what to do with this product, if need be will be gladly to send back to so you can see what I am stating here. I don't want to buy a new one and then the same thing happen again but don't want her spend more money on using just the head part of the power washer tip and waste water as well as time. Please advise, Sincerely Kelly l. Stitzel (US Army Retired)

Desired outcome: Please help me, Model #RY31SC01VNM [protected] LT1945

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Modman
CS, US
Apr 10, 2021 11:38 am EDT

I AGREE. Lets ALL STOP Ryobi products and maybe the company's quality and customer support will get better or they can pull out of of the USA! Last thing we need is poor quality to continue with their employees being less and less knowledgable tech and Customer Service employees. They give wrong advice and then when confronted take no responsibility to their actions nor offer good will to the customer.

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K
11:10 am EDT

Ryobi Tools Defective leaf blower

Bought blower had for month. On 10/26/20 while trying to start it caught on fire leaking fuel on me and I was on fire. Suffered 2nd degree burns on sixty percent of right leg. Still trying torecover and have permanent scaring . I have ER and doctor bills also.

Desired outcome: Compenaation

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7:41 am EST
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Ryobi Tools Ryobi 125cc lawnmower and Ryobi 2stroke trimmer

I purchase the Ryobi 125cc lawnmower and Ryobi 2stroke trimmer in October 2020. Both of these products have broken down and cannot start.

I returned the products to Mica, who informed me that Ryobi has closed for the year and that my products will only be attended to in the new year.

This is extremely inconvenient as I have a 2 100 square meter yard that needs to be maintained.

It is also very disappointing that two of Ryobi's products broke down in such a short period of time since purchase, this while only being used once a week.

I have been told that Ryobi is designed to last between 2 - 3 years, which is truly unacceptable. Many of my family and friends also confirmed that they no longer buy Ryobi products due to their short lifespan and poor quality.

Should this is ridiculous situation not be resolved before close of business on 18 December 2020 I will ensure that Ryobi's poor quality and service is exposed on social media.

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12:08 pm EST

Ryobi Tools Defective leaf blower

On the 26th of last month I was using my new leaf blower when I was set on fire. I have been through the last month of pain and hell. I would like to hear from you soon
Karen H Mason

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12:05 pm EST
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Ryobi Tools Ryobi mod hp62

11/14/2020

I received a ryobi mod hp 62 as a gift I had not used it for a while and when I went to use it the battery was dead, I attempted to buy a new battery (part number 2401759) was told that battery was no longer available. I contacted ryobi and was told that the only thing I could do as buy a new drill.

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About Ryobi Tools

Ryobi Tools is a well-known brand in the power tool industry, offering a wide range of high-quality tools for both DIY enthusiasts and professionals. The company has been in operation for over 75 years and has established a reputation for producing reliable, durable, and affordable tools that meet the needs of its customers.

One of the key features of Ryobi Tools is its commitment to innovation and technology. The company is constantly investing in research and development to create new and improved tools that are more efficient, powerful, and user-friendly. This has resulted in a range of innovative products, such as the ONE+ system, which allows users to power multiple tools with a single battery.

In addition to its focus on innovation, Ryobi Tools is also committed to sustainability and environmental responsibility. The company has implemented a number of initiatives to reduce its carbon footprint, including using recycled materials in its products and reducing waste in its manufacturing processes.

Another strength of Ryobi Tools is its customer service. The company has a dedicated team of professionals who are available to answer any questions or concerns that customers may have. Additionally, Ryobi Tools offers a comprehensive warranty program that provides peace of mind to its customers.

Overall, Ryobi Tools is a trusted and reliable brand that offers a wide range of high-quality tools for both DIY enthusiasts and professionals. With its focus on innovation, sustainability, and customer service, it is no wonder that Ryobi Tools has become a household name in the power tool industry.

Ryobi Tools Customer Reviews Overview

Ryobi Tools is a well-known brand that offers a wide range of power tools and outdoor equipment. The company has received numerous positive reviews from customers who appreciate the quality and affordability of their products.

One of the most significant advantages of Ryobi Tools is their extensive product line. They offer everything from drills and saws to lawn mowers and leaf blowers, making it easy for customers to find the tools they need for any project. Additionally, many reviewers have praised the durability of Ryobi Tools, stating that they hold up well over time and can withstand heavy use.

Another positive aspect of Ryobi Tools is their affordability. Many customers have noted that their products are priced competitively compared to other brands, making them an excellent value for the money. Additionally, Ryobi Tools often offer promotions and discounts, which can help customers save even more.

Finally, many reviewers have praised the customer service provided by Ryobi Tools. The company offers a comprehensive warranty on their products, and their customer service team is responsive and helpful when customers have questions or concerns.

Overall, Ryobi Tools is a highly regarded brand that offers quality products at an affordable price. With a wide range of tools and excellent customer service, it's no wonder that so many customers have had positive experiences with this company.
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- Summarize the main issue with Ryobi Tools in the 'Complaint Title' section.

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- Provide detailed information about your experience with Ryobi Tools. Include key areas of concern, relevant transactions, steps taken to resolve the issue, personal impact, and the company's response.

5. Attaching Supporting Documents:
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Overview of Ryobi Tools complaint handling

Ryobi Tools reviews first appeared on Complaints Board on Aug 11, 2010. The latest review Mixed Feelings About Ryobi Tools was posted on Mar 31, 2024. The latest complaint weedeater that doesn't work was resolved on Aug 11, 2010. Ryobi Tools has an average consumer rating of 1 stars from 113 reviews. Ryobi Tools has resolved 1 complaints.
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  1. Ryobi Tools contacts

  2. Ryobi Tools phone numbers
    +1 (300) 697-9624
    +1 (300) 697-9624
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    Australia
    +1 (800) 860-4050
    +1 (800) 860-4050
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    Outdoor Products Customer Service
    +44 162 889 4400
    +44 162 889 4400
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    United Kingdom
    +64 800 279 624
    +64 800 279 624
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    New Zealand
    +43 315 945 488
    +43 315 945 488
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    Austria
    +49 719 512 500
    +49 719 512 500
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    Germany
    +48 228 655 800
    +48 228 655 800
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    Poland
    +1 (800) 525-2579
    +1 (800) 525-2579
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    1428 Pearman Dairy Road, Anderson, South Carolina, 29625, United States
  5. Ryobi Tools social media
Ryobi Tools Category
Ryobi Tools is related to the Appliances, Electronics and Technology category.

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weedeater that doesn't work
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