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BrandsMart USA Customer Service


BrandsMart USA Inc.

3200 SW 42 St.
Fort Lauderdale
United States - 33312

Customer Support Phone Numbers

+1 954 797 4000(Head Office) 6 0
+1 305 624 5400(Miami, FL) 3 0
+1 786 401 1700(Kendall Dadeland, FL) 1 0
+1 786 242 6200(South Miami, FL) 1 1
+1 954 846 0000(Sunrise, FL) 2 0
+1 561 682 3000(West Palm Beach, FL) 1 0
+1 954 698 1000(Deerfield Beach, FL) 1 0
+1 770 389 6100(Stockbridge, GA) 2 0
+1 770 452 9500(Atlanta, GA) 2 0
+1 954 327 6600(Davie, FL) 2 0
+1 954 838 4930(Head Office) 1 0
Miami, FL
Palmetto and 47 Ave. Exit, 4320 NW 167 Street, Miami, FL 33054

Kendall Dadeland, FL
Across from Dadeland Mall, 7260 North Kendall Drive, Kendall Dadeland, FL 33156

South Miami, FL
US-1 and SW 159th St., 16051 S Dixie Highway, South Miami, FL 33157

Sunrise, FL
At the Sawgrass Mills Mall Flamingo Rd Entrance, 12801 W Sunrise Boulevard, Sunrise, FL 33323
West Palm Beach, FL
Off I-95 and Palm Beach Lakes Boulevard, 751 Executive Center Drive, West Palm Beach, FL 33401
Deerfield Beach, FL
I-95 and SW 10 Street, 821 Natura Boulevard, Deerfield Beach, FL 33441
Stockbridge, GA
I-75 & State Road 138, 4000 Mount Zion Parkway, Stockbridge, GA 30281
Atlanta, GA
I-285 & Peachtree Industrial Blvd, 5000 Motors Industrial Way, Atlanta, GA 30360
Davie, FL
SW Corner of Griffin and 441, 4815 S State Road 7, Davie, FL 33314

BrandsMart USA Complaints & Reviews

BrandsMart USA / samsung efficient washer

Bobbie Harris- Wilcox on Jan 7, 2019

Hi Pat Brandsmart customer service department to come to my home on several different occasions due to the fact my washer is it putting out enough water dish service technician who came to my home said that he would change part still to know you advil washer still isn't working I've...

BrandsMart USA / 65" bolva tv

Andre Vernon on Nov 23, 2018

I just bought and very carefully setup and turned on. It has a area along the bottom that has a constitant bright white area of contrast and flares badly when touched and at random times. I've tried to adjust all settings. I've tried to let it warm up. The area only looks to be the bottom...

BrandsMart USA / lg door in door refrigerator

Lee Partiss on Oct 28, 2018

We purchased a refrigerator from you guys with extended Warranty from you 5 years ago. When they delivered the unit it had a dent in the door and did not fit properly in the space we had. We had you guys take it back and drove over there separately and paid a $1200 difference to a new LG...

BrandsMart USA / refrigerator

nayla39 on Sep 27, 2018

Purchased new refrigerator from store. Broke 10 months later in June 2018. Store stated they will replace item in 4-6 weeks. After 6 weeks from not hearing from the store I called several times to confirm. Contacted the manager who did not answer nor return my calls. Manager Jean Monde...

BrandsMart USA / whirlpool dryer

33015 on Sep 7, 2018

I called about a warranty. 10 days later a man was at my house and told me that he need a pieces. 10 days later nothing. They want to put the Dryer the floor .because is a tower.i called again about the pieces and the woman in the line was a simple whatever kind of person. I need wait...

BrandsMart USA / myprotectionplan360

Cbano42 on Jul 31, 2018

That's the name of the company that provide insurance for Brandsmart purchased appliances, at least in Miami Purchased a refrigerator, purchase 5 years warranty. Under the factory warranty a tech from Flamingo Appliances Services, servicing Whirpool equipment came twice to fix the refrigerator. A...

BrandsMart USA / over the range ge microwave

Carlos Rebollar on Jul 26, 2018

I called 1-800-228-2731 after my GE microwave broke 2 weeks ago, they gave me ticket # 4908537 and I have already called 3 times but nobody has called me yet to replace the microwave. I purchased it on 02/12/2017 with a 2 year warranty. How long do I have to wait to get the microwave fixed or...

BrandsMart USA / furniture

Migdelys on Jul 8, 2018

En marzo de este mismo año, es decir hace exactamente 4 meses y en mala hora, compré mi juego de sala en la tienda ubicada en 16051 s dixie hwy, miami, fl 33157, desde entonces empezo nuestra odisea, dichos muebles en menos de un mes se rompieron, (unos muebles que según ellos, los de la...

BrandsMart USA / customer service

richard colon on Jun 5, 2018

On June 5, 2018, I went to the Brandsmart Store located at 751 Executive Center Dr, West Palm Beach, FL 33401 with my family looking for a Bluetooth speaker. After looking at a several speakers I found the specific item I was looking for. I saw a J50 Portable Bluetooth Speaker with LED...

BrandsMart USA / dishwasher

soprano5 on Feb 16, 2018

Problem with KitchenAid dishwasher purchase roughly three years ago with warranty and extended 5 year warranty How on Earth does this company have an A+ rating? I've been back and forth with this company for my refrigerator until they finally bought me a new one but still, one of the...

Brandsmart / washer/dryer unit

bunnybaby on Jan 4, 2018

Receipt #0038832767 My name is roberta chapman Delivery date 12/29/17 Delivery man broke a part that connects all the electrical wires but told us that the problem was our electrical line & we needed higher voltage than what we had — we had an electrician come in & he said there was nothing...

BrandsMart USA / unethical behavior

Rcak on Jan 1, 2018

We purchased a 4 appliance LG package on Auguest 9, 2016, at Brandsmart in Deerfield Beach. Although we had arranged well advance for an agreed delivery date, and were assured by the sales person that all the appliances were ready for delivery, one of the items was not delivered with the...

BrandsMart USA / harassment

[email protected] on Dec 26, 2017

My daughter work at brand smart the south store and is being harassed by a co- worker that's there I've called numerous times to speak to someone but my calls went unanswered and then they began to hang up in my face. My daughter also spoke to someone about it and nothing is being done. So...

BrandsMart USA / lg stove

Richvonn on Dec 1, 2017

I purchase LG stove from BrandsMart on 441 August 31st 2017 upon Delivery 2 weeks later the stove did not work properly has not work properly since I've on the stove there have been several attempts to come out to the repair the stove all resulted and the stove not being fixed I wa...

BrandsMart USA / my 22. icu ft/ps3/3splsfe frigi dfhs2313mf-ss

L. Copeland on Nov 15, 2017

Purchase this fridge last week my deliver day was Tuesday 14th of November. The fridge came beat up the 2 doors could not close the ice maker bend. I refused to take it I make so many call they giving me the run around and that I can't get it until friday. I'm a diabetic person my insulin...

BrandsMart USA / service on a commercial warrantied dryer.

Myra Porter on Nov 6, 2017

We have been waiting since August for dryer repair on Invoice # 0211990635 Repairman came 11/1/17- it needs 3 parts. No one can tell me when the dryer will be fixed. Ridiculous to have a commercial warranty and be without a dryer for 8-10 weeks. Help! either fix it or relplace it. Myra...

BrandsMart USA / whirlpool dishwasher service repair

Lisaharrold on Aug 11, 2017

My problem is the repair service. On July 9, 2017 the dishwasher we bought from Brandsmart about 6 months ago stopped draining all the water out of it and was leaking onto the floor. My husband called Brandsmart to find out about repairing it. He was told someone would be out on July 23...

BrandsMart USA / inferior product

ravib on Jun 15, 2017

On 6/21/2014 I purchased a mayta mvwx700xl-lun from brandsmart usa For $549.88 and with a commercial 3 year warranty $179.88. washer worked just fine until dec. 2016 when it started shaking. call for service and they replaced the drum. on 4/25/2017 called for service because it would not move...

BrandsMart USA / whirlpool refrigerator model wrf560seym04 serial number vs 50738672

Neuza Zenz on Jan 4, 2017

I got the refrigerator on the store located 821 natura bvld deerfield beach fl on april 26, 2016 On december 26, the refrigerator stopped to work. On december 27, I called the warranty service 1-800-228-2731. I had to wait from f december 27, 2016 to january 04, 2017. Today, they just...

BrandsMart USA / extended warranty service

[email protected]_Amador on Dec 30, 2016

My repair order #8439836 - 00, claim date 12/19/2016. The extended warranty is not provided by barndsmart usa directly but rather by some insurance company that assigns the repair order to a local service company where we are at their mercy for getting the repairs done on time. The service...