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Customer Service

+1 800 432 8579 (Customer Service)
+1 305 624 5400 (Miami, FL)
+1 786 401 1700 (Kendall Dadeland, FL)
+1 786 242 6200 (South Miami, FL)
+1 954 846 0000 (Sunrise, FL)
+1 561 682 3000 (West Palm Beach, FL)
+1 954 698 1000 (Deerfield Beach, FL)
+1 770 389 6100 (Stockbridge, GA)
+1 770 452 9500 (Atlanta, GA)
+1 954 327 6600 (Davie, FL)
3200 SW 42 St.
Fort Lauderdale, Florida
United States - 33312
Miami, FL
Palmetto and 47 Ave. Exit, 4320 NW 167 Street, Miami, FL 33054

Kendall Dadeland, FL
Across from Dadeland Mall, 7260 North Kendall Drive, Kendall Dadeland, FL 33156

South Miami, FL
US-1 and SW 159th St., 16051 S Dixie Highway, South Miami, FL 33157

Sunrise, FL
At the Sawgrass Mills Mall Flamingo Rd Entrance, 12801 W Sunrise Boulevard, Sunrise, FL 33323
 
West Palm Beach, FL
Off I-95 and Palm Beach Lakes Boulevard, 751 Executive Center Drive, West Palm Beach, FL 33401
 
Deerfield Beach, FL
I-95 and SW 10 Street, 821 Natura Boulevard, Deerfield Beach, FL 33441
 
Stockbridge, GA
I-75 & State Road 138, 4000 Mount Zion Parkway, Stockbridge, GA 30281
 
Atlanta, GA
I-285 & Peachtree Industrial Blvd, 5000 Motors Industrial Way, Atlanta, GA 30360
 
Davie, FL
SW Corner of Griffin and 441, 4815 S State Road 7, Davie, FL 33314

Complaints & Reviews

Mop refills for casabella mop I purchased

I placed an on line order on June 26, 2020, order number [protected]-01. I received the mop okay but I need to replace the 3EA 33578 mop refill with the 85335 refills. The mop refill 85335 is the mop refill for the carabella mop that I purchased. I would appreciate if you can handle this as quickly as possible. I can pick these refills up to make the exchange at the store if that's possible. Thanks for your help in this matter.

regards
David Zelniker

Kimany vazquez

6/25/20
[protected]
today when i recive my package i saw that one of my items that i orderd was not there.
order number: [protected]
i recvied presto - kitchen kettle multi- cooker $26.88
BENE CASA - 6 quart aluminum pressure cooker $22.88
but i didn't recive the GoWISE - 5-Quart Air Fryer Model: GW22959 Sku: GW22959 color red $49.88
i am gonna send the pictures of the items that i recived. i would like to know what happend with my other item please i will wait for your call. i would prefer if the call is in spanish. thank you

Kimany vazquez
Kimany vazquez

Sectional couch

We purchased the couch on April 6, 2019. It has been almost a year of going back and forth trying to get it...

refrigerator m# wrs555sihz

I will never buy anything form this place. I purchased all the appliances for the kitchen for my mother and I have a problem with the refrigerator and I've been trying to get these people to resolve it and I keep getting the runaround all around the state. Nobody wants to help!! You have 30 days to return the appliances and am in my 20th day. All I want to do is what the agreement said - 30 days return it and give me a new one. So far, I have no answer on anything! Very frustrating and company is unprofessional. - - 79298 Invoice #

The problem that we have as soon that the ice maker refills to make more ice water comes out somewhere the bottom center all we asking is to be exchanged please and thank you

pulsing 15kv generator

On 8/30/19 I purchased a generator from this store, due To the hurricane needs, without be able to purchase...

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Technical support truck delivery damage to property

On 8/3/2019 a technical support from Brandsmart provide service to 430 Commodore Dr. Apt. 309, Plantation, Fl...

samsung refrigerator

I made a complaint about the freezer not working on the 1st of July. They came on a service call and said...

furniture delivery service

I purchased a sofa salerno leather with a reclining chair 12/31/18. It was put on my receipt that I was going...

samsung efficient washer

Hi Pat Brandsmart customer service department to come to my home on several different occasions due to the...

65" bolva tv

I just bought and very carefully setup and turned on. It has a area along the bottom that has a constitant...

lg door in door refrigerator

We purchased a refrigerator from you guys with extended Warranty from you 5 years ago. When they delivered...

refrigerator

Purchased new refrigerator from store. Broke 10 months later in June 2018. Store stated they will replace...

myprotectionplan360

That's the name of the company that provide insurance for Brandsmart purchased appliances, at least in...

over the range ge microwave

I called [protected] after my GE microwave broke 2 weeks ago, they gave me ticket # 4908537 and I have...

furniture

En marzo de este mismo año, es decir hace exactamente 4 meses y en mala hora, compré mi juego de sala en la...

customer service

On June 5, 2018, I went to the Brandsmart Store located at 751 Executive Center Dr, West Palm Beach, FL 33401 with my family looking for a Bluetooth speaker. After looking at a several speakers I found the specific item I was looking for. I saw a J50 Portable Bluetooth Speaker with LED lights, marked at $69.88.
I proceeded to check out, but I was notified the item was marked at $99.88. I walked over the specific place where I got the speaker from and compared the price tag versus the item and confirmed the price tag was in fact for the J50 Portable Bluetooth Speaker with LED lights. In order to make it easier at check out, I took the price tag and the actual item (Speaker) with me. I also took several photographs of the item and the price tag to avoid any confusion.
Upon attempting to check out the employee very kindly and politely indicated the item was marked at $99.88, but she spoke with the Cashier's manager and asked him to help her honor the price on the price tag. The manager, a tall, bald, black male, immediately looked at the price tag and the speaker. After confirming the price, he asked me where did I get the speaker from? I pointed out the area where I retrieved the speaker from. The manager told the employees to check the area to verify if "what I was saying was the truth".
Of course, at this time I expressed my frustration since I had provided the price tag confirming the price with a description of the same item and said I no longer wanted the item, while I was also placing another item I was buying on top of the speaker box. As the item I put on top of the speaker box bounced off the box a few inches, the manager accused me of throwing the item (a small box, containing an iPhone charger (at the cashier). It must be noted the box where I put the small charger box, was approximately 5 feet away from the cashier and did not even near hit anyone.

As the manager raised his voice at me all of the customer standing in line and inside the store started looking at me and of course that made me feel uncomfortable. The manager continued screaming as loud as he could and I defended myself by screaming back at him. I only said "I never threw any item at you or the cashier or him". The manager continued his aggressive behavior and I told him to "keep the item" as I was walking out of the store. The manager attempted to stop me, while walking next to me and telling me "he did not want to see me back in his store".

I told him at that point I just wanted to leave the store and needed his name so I could report his violent, racist and aggressive behavior. He continued walking next to me, holding his radio and asking me for my name to ensure I would not return to the store. He refused to provide me with his name.
I told him I did not want to buy from that store ever again and he asked me if I was trying to intimidate him. He then verbally instructed me to stay in the store until the police arrive, I told him I did not violate any laws and he could not held me against my will. He then continued screaming while standing in front of me.

This manager is approximately 6'3" tall and he made me feel intimidated and scared at that time. He finally let me leave and I was walking out he told me not to return to his store. I told him he was "pathetic", he asked me: "What did you say"?, while storming out of the store with his fists clenched. At that point I was extremely scared and I stood in front of a surveillance camera so the incident was captured by the surveillance cameras while he was punching me, if that would have been the case. He then told me that if wanted I could come back at 8:00 PM since he would be off duty and we could fix the problem in the parking lot.

I know Brandsmart USA prides in hiring qualified individuals with excellent customer service skills. I am sure this is not an isolated incident with that "Manager" and I am sure you will handle this complaint in a professional manner.

customer service
customer service
customer service
customer service

dishwasher

Problem with KitchenAid dishwasher purchase roughly three years ago with warranty and extended 5 year warranty How on Earth does this company have an A+ rating? I've been back and forth with this company for my refrigerator until they finally bought me a new one but still, one of the repairmen left my freezer open and damaged my floor and they wouldn't fix it. Now I've been having problems with my dishwasher since nov 2017. they've been out here more than six times to fix it and it's still broken never call me back half the time repairman that does not show up or call my floor has water damage, never called me back on it and my dishwasher still doesn't work. I keep taking days off for work and today serviceman again no call finally BrandsMart call me after I call them and he's a no-show.

Your Desired Resolution:

washer/dryer unit

Receipt #[protected] My name is roberta chapman Delivery date 12/29/17 Delivery man broke a part that connect...

unethical behavior

We purchased a 4 appliance LG package on Auguest 9, 2016, at Brandsmart in Deerfield Beach. Although we had arranged well advance for an agreed delivery date, and were assured by the sales person that all the appliances were ready for delivery, one of the items was not delivered with the package. When it finally was delivered the date for the submission of product information had already passed. We were assured by the sales person that we would still receive the 400 rebate as it was Brandsmart's failure which caused us to be late in submitting the required product information.

All this time has passed and we have not received the 400 rebate. I have spoken with the manager and called repeatedly. This is shameful and must be made right!

harassment

My daughter work at brand smart the south store and is being harassed by a co- worker that's there I've...

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