CB Appliances, Electronics and Technology Ryobi Tools 40V HP Brushless 21 in. cordless battery walk behind self-propelled lawn mower

Ryobi Tools review: 40V HP Brushless 21 in. cordless battery walk behind self-propelled lawn mower

GStack of Jonesborough, US

Jul 25, 2025 5:59 pm EDT

Verified customer

Featured review

This company sent me a replacement mower earlier this year due to a safety recall on the one I purchased a few years ago. Within a few uses, the mower would either shut down or the blades would stop working even though the mower was still running. After waiting six weeks waiting for a resolution their suggestion was for me to take the mower to a certified Ryobi service centers which is a 2 hour drive or I have to pay out of my own pocket to sent it there.

Claimed loss: since I was hesitant to use a potentially defective product, I had to pay someone to mow my yard for the last six weeks. That cost me $300.

Desired outcome: Either replace the batteries and mower or at least offer to pay for the money I had to spend to have someone mow my yard for the last 6 weeks.

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Ryobi Tools phone numbers

+1 (300) 697-9624

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Australia

+1 (800) 860-4050

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Outdoor Products Customer Service

+44 162 889 4400

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United Kingdom

+64 800 279 624

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New Zealand

+43 315 945 488

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Austria

+49 719 512 500

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Germany

+48 228 655 800

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Poland

+1 (800) 525-2579

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Ryobi Tools emails

autoreply@ryobitools.com

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Ryobi Tools address

1428 Pearman Dairy Road, Anderson, South Carolina, 29625, United States

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