Ross Dress for Less
Reviews and Complaints

You people! You complain and complain and complain about the employees when you fail to realize that we don't make the policies!
I am always extremely polite with people. Even when they have completely unnecessary attitudes toward me. I go out of my way to help anyone who asks me for help, and if a customer walks away from me unhappy or dissatisfied its always, always because of a policy they don't agree with. We cannot return things that have been washed. Don't get pissed at me it's not my fault. We cannot help how long our lines are, i'm working as fast I can to ring you up, detach security tags, fold your clothes (Which I take the extra time to do even if it is not required of us) hang up returns, do price checks, answer phones and be polite to you. Not to mention that all our equipment is older than I am and half the time we're out of bags. Do you want to know how my training went? I had none. They threw me on a register the first day and said it's pretty much self-explanatory.

I'm sorry if we don't have a public restroom but you know what? It's not our fault. It's your fault. It costs money to have to unclog the toilet every time you people stuff it full with paper towels. It costs money to have someone come in and clean it every hour. And money is something the ceos can't let go of. That's right, they're the ones who tell us to close it off. We don't make the decisions. And they definitely won't keep it open when half the people who use the bathroom like to get human waste everywhere but the toilet. Someone has to clean it up.
Also? The shoplifting. Don't think we don't know. Don't think by any means that we haven't seen you switch those tags, stuff those purses or carry merchandise into the bathroom. I'm not stupid, just highly tolerant. I also feel bad for you. You must be extremely pathetic to be shoplifting 1.99 panties. Just know that every time you shoplift, you think your not hurting anyone but the big company, but think again. All the losses get cut out of our hours, and we've got bills to pay. It also raised the prices for honest citizens.

So the store is messy? Well how about you people start acting your age and start treating the place with respect. Why am I having to pick up after women twice my age? Why can't you follow simple etiquette? Drop it, pick it up. Pick it up, put it back. It really says a lot about you and your practices when you leave random crap you changed your mind about 6 aisles from where it's supposed to be. You people are neanderthals. Oh and guess what? We are not babysitters. Do not leave your disgusting offspring unattended! (I still can't believe you animals actually breed) because guess what? Not only do they tear apart merchandise that would've been sold to pay our pathetic wages but child predators actually come to ross because they view it as open buffet. It actually took 45 minutes once to find the mother of a 3 year old. And she hadn't even realized he was gone. Why do we have to come find you to tell you your child needs you? Why won't you watch your kids so they don't # all over our floors? And why don't you have the decency to pay for the crap your kids broke or opened? You'd do that anywhere else. What is it about ross that makes you forget how to behave morally?

Lastly, if you want to blame someone blame corporate. Go ahead I encourage you. They are the ones cutting corners however they can so they can rake in more profits. If anything you should pity us, the sales associate. We are the ones getting paid minimum wage to deal with you, get yelled at by you, stay 2 hours after close to clean up after you so it's presentable for you in the morning, and after that limp home to catch a few hours of rest only to repeat this hell in the morning. If I could, I would quit but the economy is not what it used to be.

Now i'm not saying all ross employees are as awesome as I am, neither am I saying that all ross customers are evil. But i'm sorry to say that a huge percentage of our customers make life a living hell. God bless a few of you. The ones who pick up after themselves or after the pigs. Or who greet my smile with a genuine one of their own. Thank you for responding to my greetings, and even asking how I was. It's comforting to know that some people still have a shred of decency. I apologize to you for any experience that might have caused you anything less then an enjoyable shopping trip at ross.

The rest of you pigs can go to hell.

I turned in my two week notice 6/21/10. I go into work 6/28/10 because last i checked 6/25/10 I was supposed to work. I go in and the manager said " Your not supposed to be here I took you off the schedule and you need to turn in you name badge and discount card" I did so and the manager told me to leave. I never got a call that he took me off( this isn't the first I've been taken off and not called to let know hats going on). I'm not the first he has done this to and i deff. wont be the last. I have to go in sometime to get my last check stub. I know this is wrong and i know if im told to leave and my two weeks are not up i can get paid for that week because i was supposed to work. Ross really needs to get a hold on there managers because when the workers aren't happy the shoppers wont be happy. If shoppers aren't happy it could be the end to the businesses when something better comes along!

Dress for Less...that's their motto. It should really be Service for LESS! On May 25th, I went to purchase is a clothing item for my daughter. We've always shopped at Ross, but this is definitely be my very last time shopping in the Merced store.

We were waiting in a line of 5 customers. There were 3 registers opened. As soon as my daughter and I got up to the register, the clerk said she was closing and asked me to go to another register. I asked immediately why she waited until I came up? I was the last customer in this line and had been waiting for at least ten minutes. She said her register didn't have any change? What?!

Not wanting to cause a scene, I stepped to the next register. As soon as I got up to the register, the clerk asked if I was paying by cash or credit. I told her cash. Then she said that I had to go back to the same register I was at since she didn't have any cash! "What! No way! The other clerk told me to come over here and now you're telling me to go back!"

So I went back to the first register, and the rude clerk said to me, "Didn't I just tell you that I was closing." I told her that the other clerk didn't have cash. She told me to come back here! The clerk just said, "Well you have to wait because I'm closing." By this time the line of customers had grown to 10! So I just said "FINE! If you don't want my business anymore then that can be easily arranged." I slammed the items on the counter and left! I will never ever go back to this store ever again! I'd rather drive the 30 miles to the next county if I ever by anything from this store again!

My name is Sherein Mansour, I started working for ROss Dress For Less at 05/02/2010.
My manager 's name is Pam, she has been treating me very cruely, she didn't even answer my good morning.I was supposed to get trained, no body trained me, just step by step when i ask about something, I have been working for more than 3 weeks ..no body told me there's anything called "start sheet" or "break sheet"
then one day she asked me did you sign your start & break sheets, so I didn't know what she's talking about, I told her nobody told me, she answered infront of everybody in a meeting "I don't believe you".I said really no one told me " & again she said I don't believe you .So I asked her to ask all the people ..most of them was in this meeting ...and no one said nothing...It really hurts me that when she even knew the truth she didn't appologize of accusing me of lying infront of everybody. The next day (which is today 05/25/2010) she told me check this lady's driver license to make sure she's above 55years old for the senior discount on tuesday. In the morning i asked aother manager about the age we should consider people seniors to give them the discount...she told me 50 years. So when Pam told me 55! it crossed my mind that I was told something different so i told her "the other manager told me it's 50" I told her this so that they can work it out & tell which one to follow ...so instead of acting positively she said " I don't believe you"...so simple too accuse me of lying ...hurting me ...just because she doesn't wana do the right thing.

simply..
1- didn't assign anyone to train me on anything ...just told me I have to ask.
2- didn't make sure what I knew or not because there's no one responsible for giving me the information.
3- Blaming for things I don't know & doesn't blame the others for not telling what I have to do.
4- Anything I tell her, she just said so simply "I don't believe you". without making any effort to know the truth.
5- when she finds out I'm saying the truth...she doesn't appologize or show any regret, instead she tries to pick up anything on me.6- threateneing me, instead of telling me you have a certain time to finish this project, she just don't give me a certain time, she just said if you don't finish very quickly I'll let you clock out & leave.
6-Doesn't say hello or good morning when she sees me, When I tell her good morning, she doesn't reply back.

I resigned beacause of her way of treating me which I think because of my racism or because I am pregnant. I lost my job because of her mentally abusing me & I want to have a compensation for I was made to leave cause I couldn't bear being treated so unfairly & abused by words or I am gona have to get my rights by law through filing a case against Ross Dress For Less company.

Thanks
Sherein Mansour

I had the misfortune of visiting your Smyrna location in GA and meeting your rude cashier Iris this morning. There was one person in front of us that was finishing payment but the cashier Iris told my wife and I "ya'll need to move over there" pointing to the waiting line which was set up in case there are long lines. Iris had the nastiest look on her face I have ever seen when she made this statement. The tone with which she said this was as if my wife and I were her dogs. When she finished ringing up the customer in front of us only a few seconds later, she waived us over to her register. Again, this is a very rude way to communicate with customers. When I asked her why she is so rude, she responded "I wasn't being rude at all" at which point your "loss prevention" guy stepped behind the counter with the purpose to intimidate us into being quiet. This is all very disturbing behavior...

My wife shops at your Hiram, GA location regularly where they have always been courteous but after this incident I can assure you she will never step another foot into any of your locations. You really should ensure you hire more appreciative and courteous employees at your Smyrna location. It's disgusting the way we were treated...

yesterday me and my 3 years old nefew shopin in ross and my nefew take a toy and star playing on the floor next to me and i watch the shoes and the manager come annd star yield us and screaming and say the boy going to broken the toy and i say come dawn because i buy the toy, after 5 minutes he back an tell us the same things and screamin pay rigth now the toy and i say wait because i amlookinng another staff

I went to return some items I bought from previous week. Cashier accused me of returning worn items. I have not worn it and it was returned in the condition that was bought. They basically called me a liar and refused to do the return. At this point, I don't care about returning the clothes and I'm for sure not a returning customer at that store. Ross need to do a better job at hiring friendly, customer oriented employees. They also need to reassess their workforce and see who it fitted to represent the store. Else, they risk losing loyal or new customers. I walked away unsatisfied and will not recommend the store to anyone.

Im a former ross employee and i still havent gotten my w-2 form for 2009. they will not give me info to locate my w-2 for 2009 income tax.

I used to "adore" shopping at ross for great deals on brand names, but that notion has since been tainted. I live nearly 2 hours away from the Ross in Panama city (so when I travel to this location I try to "get everything" ). Needless to say I purchased "everything" I desired but the cashier forgot to bag my jewelry (which I paid for) but somewhere in between her jibber-jabber and recklessness (she forgot to put my jewelry in the bag). Unfortunately I didn't realize this until I was 2 hours away and settled in my home. I immediately called Ross to relay what happened and they informed me that I would have to come back down there (albeit I suggested that they mail it to me as it was there fault) but much to my surprise the manager had a "fit" and refused my suggestions.

Honestly, what are department stores coming to when the customer has to pay for the mistake of a careless employee. ERGH!

Never again!... I will shop at t.j. maxx from now on

The Attorney for Ross tried to call a witness in a Class Action case and change his story before the trial. 23 presidents at the corp. level now! they are sucking the company dry. Pull you stocks.

back in the begining of the year the manager had a miscarriage i found out a couple weeks later that i was pregnant and its not like i tried it. but anyways she started having it out for me. she would tell me to lift this and lift that, i would do it in the begining because i didnt know that even though so early on you still had restrictions then when i found out and started saying no, she would cut my hours for a couple weeks. so i contacted unemployment to get partial unemployment and they raised my hours. wel wheni i got denied they cut my hours again. but this time it was bad. from when i started i was meking 300.00 n at the time of my hours getting cut i was bringing home 50.00. so then i had a misscarriage and got some of my hours back. so ignorant. well then she got pregnant again. and started being ok again. then i got my ours cut again because they keep hiring people as much as rats multiply. its rediculous. my hours got cut again and it lasted a good 6 months so i called unemployment again and they said if i make anything over 98 dollars i can not collect. well the manger gave me enough hours to were i would be bringing home exactly 98.41. shes so flippn ignorant. its deffinatelynot paying any of my bills nor putting food in my house. ive been on the prowl for another job. ok well about 5 months ago we got this new dress code were we need to were blue shirts. well i bought a blue shirt. and ive been wearing since blue shirts took effect. last week the manager came up to me on monday and said you eed to buy a different blue shirt because thats teal. i dissagreed and so did many other people. they all said it was blue and not teal. i said i wont have the money untill this weekend and she said well you need to find one tomm. while your doing markdowns. well i came in the next day went to login and she logeed me out ant told me to go home that i needed to go buy a shirt i said what do you mean you told me i ould find one while i work today and she got quit and she finally said you need to go home. well i went and bought a shirt got there a halfhour after scheduled time and had the supervisor over ride me to log in. an hour and a half later the manager saw me and said i deleted your hours because i thought you came in clocked in and left i was like wtf i cant log in with out an over ride. well wen i got my check it shows she only payed me for a portion of the day not even the whole time i worked. well then the next monday i came in and she told me you cant wear that sweatshirt because it aint blue. i said hold up first why didnt you saysomething last week when you complained about my shirt and second there are others who wear other color sweatshirts and you dont say nothing to them. i said you can do and say what you please but dont think you can make me quit. (thats how they do it they piss you off so you quit and so you cant collect uneployment, and your not there long enough to get you 10 cent raise... oooohhhh big whoop) and she had nothing to say then like a couple minuets later she said if you dont have a diff sweatshirt by tomm. dont even show up. but then she would mark me as a no call no show. then she hired a russian that has supposidly lived in the uited states for two years but cant spek english, and she made employee of the month when she was there for only a month and so many people had complaints. but she russion just like the manager. and there is another person who comes in drunk customers complain, we tell the manager and she says oh i thought it was her perfume. and its happend a number of times. but they wont fire her because she kisses ###. i shouldnt have to kiss ### to have a job n not get harrased. i dont know its bull crap and i dont know what to do. but i need answers and noone i talk to can give me answers they just keep giving me more numbers to call. if anyone can help me out please contact me at my email. . . . . . [protected]@yahoo.com thank you

On September 17, 2009 there was a purchase from Ross Dress For Less, Fairfield California for $438.97 thatwas not my purchase. I live in Michigan. I am currently working with GE MOney Bank to help resolve this problem. I have recieved the sales slip and it is not my signature. Please tell me how to correct this problem. Jan Longo

Ross needs to restructure from the top. They are going in the wrong direction. Class Action suites and Law suites. Whats up with that.

I went into this Ross with my wife and was told by her that when she went into the bathroom, not only was it filthy but only one of the three toilets were working. We went backtwo times after that and the toilets had not been fixed even though my wife complained to the store manager after the second visit. She was told by an employee that that when she complaind of non-working toilets to go to the Mcdonalds on her break and use theirs. That was enough for me. The next day I called the county Healt Department and lodged a complaint. Two days later, the toilets were fixed.
I will not return to this store to shop even though we like their prices. The manager was rude and when I could find him in the building instead of outside smoking cigarettes, he just blew me off. I think its time corporate took a look at how this store is being run and who is taking care of their dollars.
My Kudos to one Andrea Temple for her likable smile and expertise at the checkout. I would hope other employees at this store have the same zeal as she does dispite not being able to use her own bathroons...