Rooms To Go review: Return of money after rtg canceled my order

On 12/13/2021, on order #[protected] I purchased a dining room set for $863.99, from RTG on Turner Hill Road. I paid $463.99 cash and $400.00 in gift cards (had to do two separate transactions since only can use 3 gift cards per transaction).

On May 7, 2022 I was informed that the dining room set had been discontinued and I was offered a refund. I was informed that I would receive a check for the cash that I was owed, but was informed that I could only receive store credit for the $400 worth of gift cards. I was told to provide my phone number or ID and my store credit would populate. I did receive two checks totaling $463.99, BUT Rooms to Go is telling me that I don't have any store credit showing in their system. The employees and managers agree that it appears that they owe me $400, but they haven't resolved the situation and keep giving me the runaround. I've spent over $17,000 at this location, but I won't be going back again. Not good business for a company to steal $400 from an everyday citizen. That's a whole week of work