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United Auto Insurance Customer Service Phone, Email, Contacts

United Auto Insurance
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United Auto Insurance complaints 6

ComplaintsBoard
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4:33 pm EST

United Auto Insurance Vehicle damage claim not paid

My 2006 Subaru WRX was rear-ended by Insured Neing Theign on November 4th on Westheimer st just before 3pm. Damage was done to my vehicle, I filed a claim #[protected]. I filled out online inspection form and uploaded pictures Nov 5th, then called again and scheduled a 2nd in person inspection of my car in the auto body shop called Elegant Collision Center. The insurence adjuster Blanca Morgan said that the inspector would be out in 5-7 business days. That was January 12 and now it's February 11th and no action has been taken. Today I called and left yet another voice message to Blanca Morgan.

Desired outcome: I need the company to pay the Auto-body shop for the damages that their insured customer did to the back of my car when he rear-ended me three months ago.

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2:21 pm EDT

United Auto Insurance Accepting liability and re-paying my insurance company

My wife was parked in a lot in Miami when a person tried to park in the space next her. He managed to scrape the entire driver side of my car - with my wife and grandson in it. She waited and got a complete police report. United Auto Insurance was his insurance carrier, when we had the scrapes repaired, they refused to accept liability without speaking to their client (that should not apply - the police report had all information required for liability). I had to pay my deductable, which they should have paid, since their driver was at fault. This was in mid July 2015, it is now mid October. there has been nothing but delays, re-requests for paperwork (they have gotten the police report at least 4 times), and have responded to me or my insurance company.

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5:05 pm EST
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United Auto Insurance No justification for final charges

The policy was paid thru a certain date and was cancelled one day before that. I would have assumed my girlfriend (a Cuban immigrant) would receive a small refund. However, instead she received a letter stating that she owed money and that was being sent to a collection agency. There was no statement or justification as to why she owed more money. When I called United Auto, they said they don't provide that type of detail and instead referred me to page 20 of the policy. This section provided no clarification as to why there were additional charges. So they just charge anything they want, can tell me how they came up with that number and we should just pay it?

I would NEVER do business with this company. They prey on immigrants that have not alternatives on getting insurance, charge exorbitant fees to provide the minimum state required insurance and their business practices are highly questionable.

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State farm insurance corp office
FT MYERS, US
Jul 23, 2010 1:29 pm EDT
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To whom it may concern at state farm corporate office.

Your employee illegally canceled my car insurance and suspended my payment without my permission.

Please call me asap. so we can discuss this matter. e-mail wont do in this case.

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mister-b
, US
Sep 28, 2009 10:44 am EDT
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I get some mail claiming I can save money on insurance. They show a chart on price comparisons and claim I can save over 300 dollars. I come here to read complaints, and realize, yeah, that is what I probably save now. What will I pay later? Sounds like teaser rates to me.

Is United Auto Insurance legit?

Our conclusion: After a detailed review, ComplaintsBoard finds United Auto Insurance to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, United Auto Insurance is known for their high standards and safety. If you're thinking about dealing with United Auto Insurance, it's wise to check how they handle complaints.

United Auto Insurance earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

We found clear and detailed contact information for United Auto Insurance. The company provides a physical address, 6 phone numbers, and 2 emails, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

United Auto Insurance has registered the domain name for unitedautoinsurance.com for more than one year, which may indicate stability and longevity.

Unitedautoinsurance.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Unitedautoinsurance.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Unitedautoinsurance.com you are considering visiting, which is associated with United Auto Insurance, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • While United Auto Insurance has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Unitedautoinsurance.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The unitedautoinsurance.com may offer a niche product or service that is only of interest to a smaller audience.
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4:57 pm EST
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United Auto Insurance Final changes without justification

The policy was paid thru a certain date and was cancelled one day before that. I would have assumed my girlfriend (a Cuban immigrant) would receive a small refund. However, instead she received a letter stating that she owed money and it was being sent to a collection agency. There was no statement or justification as to why she owed more money. When I called United Auto, they said they don't provide that type of detail and instead referred me to page 20 of the policy. This section provided no clarification as to why there were additional charges.

I would NEVER do business with this company. They prey on immigrants that have not alternatives on getting insurance, charge exorbitant fees to provide the minimum state required insurance and their business practices are highly questionable.

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10:07 pm EST
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United Auto Insurance Reimbursement/compensation

If you currently use united auto insurance for coverage... Drop them immediately for another company. If you're shopping for insurance... Don't even consider united auto insurance. If you're involved in an accident with someone who is insured with united auto insurance... Save yourself a lot of trouble and file your accident under your under/un-insured clause through your own policy. They are a 'non-standard' insurance company which isn't much better than having no coverage. Trust me, you'll save yourself a major headache by not even fooling with this company.

I was hit by a client of united auto insurance and from day 1 was being jerked around about getting my vehicle repaired. An incompetent, poor excuse of a human named karen bryan, who is a claims adjuster with united auto insurance, needs to look up the definition of customer service (and morals), because she doesn't have a clue about doing what is right. Not to mention she is extremely rude and cannot handle conflict over the phone. It's been almost 2 months and I still haven't been compensated for my out-of-pocket expenses.

1st I was told that they may not even cover my truck because the driver's name could be on the excluded drivers list. Luckily it wasn't. 2nd they use a private company to appraise the damage... United auto never actually sees the damage. 3rd I never received a copy of the adjuster's claim stating what they would/wouldn't pay for. 4th they require you to pay out of pocket for a rental vehicle... Because they never intend of reimbursing you 100%. They only reimburse what they think the expenses should be. 5th they say they will only pay for aftermarket replacement parts... Even though oe parts cost less (seriously?).

And by the way, the person who hit me was mexican (didn't even have a license). The 1st, 2nd, and 3rd people I talked to on the phone were all mexican. The founder/ceo of united auto insurance, richard parrillo sr is also mexican... So is the chief operating officer. Seems like they definitely look out for their own.

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gmathews
McDonough, US
Dec 02, 2011 7:29 pm EST
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I totally agree with you. I was also assigned Karen Bryan to handle my claim. She is very disrespectful, she has a habit of cutting you off mid-sentence because she assumes she knows what you are going to say instead of listening to what the problem actually is. I am generally a pretty laid back person, but I had to raise my voice to try to get her attention and she said she doesn't have to stay on the line and listen to someone yelling at her and hung up. If she would have just shut her mouth and realized that there was another person on the phone, one who was inconvenienced by their client, I wouldn't have had to raise my voice.
I am still waiting for resolution of out of pocket expenses as well. I was told on the phone they will reimburse up to $27.99 a day for rental expenses, and they set the claim up with Enterprise for a flat rate of $30, then turned around and only paid for $21.99. Which wouldn't have bothered me so badly if it didn't take them 6 extra days to resolve the issue with the repair shop. Absolutely the worst experience I have ever had dealing with an insurance company.
I even tried calling corporate to talk to someone about the offices here and how rude and disrespectful they are, and was told that I had to talk to Georgia about it. I asked if there was someone at corporate that is responsible for the Georgia branch, and was told I would have to talk to Georgia. It sounds like this company is screwed up as a whole. It says on their website, that they provide in-expensive insurance with a high quality, I don't think they know what quality is. I think the only reason they haven't gone bankrupt is because they don't pay out anything.

ComplaintsBoard
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2:49 pm EDT

United Auto Insurance Customer service

I have been calling this insurance company in reference to a rental car. I was in a car accident with someone who has this insurance. First, they will not pay for your rental car up front; you have to submit a rental car reimbursement. Therefore, I received a rental car and I had to pay almost 250 dollars to rent a car for five days. Once I returned the car and received a receipt, I faxed over my receipts from enterprise. I spoke with someone who was rude and wanted to rush me off the phone. I asked them if they received my reimbursement papers and they said yes. I called a couple of days later for the status on my reimbursement and the person they did not have it on file. I had to re-fax the papers to them. I called back to verify they received my information and the girl that answered the phone as if I was inconveniencing them. 2 weeks later, I received a check in the mail from the insurance company, which was not the amount for my rental car reimbursement. This process was supposed to take two to three businesses days. I never spoke with the adjuster or anything. This insurance company has been my worst nightmare, should not, and should be in business. I pray nobody else have to deal with this insurance company.

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Ginagina2014
Meigs, US
Jan 02, 2015 5:41 pm EST

This is the worst insurance company ever..I spoke with an adjuster over the phone, F. Key, this lady answered my call with an attitude and insisted that I allow MY insurance company to handle my claim. By the way, I was hit by one of their clients. She told me that they did not have an email address and it would take 48 hours for a fax to be delivered. This woman hurried me off of the phone saying that if I was expecting a quick turn around, then use your own insurance company. Also, I was told by MS. KEY that it would take 2 weeks to verify if the insurance policy was legitimate, again, I was hit by one of their clients. Once I went to get an estimate from THEIR recommended collision center, the mechanic insisted that he could use used parts to fix my car, and cut corners by using referbished parts. He was trying to save the insurance company money. Luckily I had already gotten an estimate from another collision center and knew exactly what needed to be done to my
car, which is a 2013 G-37. I'm just going to pay my deductible and have my insurance company deal with them. The doors to this company should be closed.

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insuranceagt
Atlanta, US
Jul 08, 2014 2:44 pm EDT

I am an insurance agent and have never encountered a less professional insurance company in all of my years in the industry. One of their drivers hit a client of mine 8 months ago and they have yet to pay the minor $1, 800 bill. Their insured was ticketed and considered at fault for the accident. I have asked to speak to a supervisor and they refuse to give me her number or email address. They won't even give me the email address of the adjuster "handling" this claim. They should not be allowed to operate with such consistent BAD FAITH practices. I am filing a complaint with the GA Insurance Commissioner today. The ONLY WAY this company will stop these predatory practices is if people inform the commissioner of their consistent bad faith practices.

GA INSURANCE COMMISSIONER'S OFFICE [protected]

http://www.gainsurance.org/ConsumerService/Home.aspx

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SCS13
Snellville, US
Apr 09, 2014 7:05 pm EDT

I had the same issue about a rental car with this company. They refused to call me back. I even made a complaint to the Georgia State Insurance Commissioner. That department is a bigger joke considering they are a state department that is meant to make sure their residents are not ripped off by horrible companies like this. I left 2 voice mails, 1 month apart, for the agent that was assigned to me. He never called me back! Suprise, suprise! That is today's government for you! They never did a thing to help me. My body shop guy contacted United Auto's suppliment line, they were supposed to be there within 24 hours, they never showed up! Just pray you never get hit by any loser that has this insurance!

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lloyd c.
mandeville, US
Nov 19, 2013 4:33 pm EST

well I guess you can add me to the list. accident happened oct. 8 2013 today is November 19th. received a check in the mail for $5900.00 don't know what it is for. the Toyota place said car is totaled and the can't get intouch with claims agent, , won't return their calls. had to get a lawyer and they wont return his calls. next step is Georgia insurance com.

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Boutaloozit
Atlanta, US
Oct 16, 2013 3:41 pm EDT

I too am a VICTIM of this so called insurance company. They're insured struck me a month ago and I'm still leaving voice messages! People If your situation is old or recent please let's pull together to have this company SHUT DOWN! I am in the middle of writing to the insurance commission about them and I am asking that you all do the same and refer them to this blog because this is complete ###ery! If we don't do anything they will continue to get rich off people's mishaps.

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G I Jane
Cayce, US
Mar 13, 2013 9:55 pm EDT

Well add me to the list as well one of their insured ran a red light and causing a collision and now are refusing to pay even though their insurer was shown to be at fault. What can we do? My entire hood buckled I have been out of a car for nearly a month.

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Robert Hensley
Taylors, US
Feb 25, 2013 5:21 pm EST
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Well, add me to this list. I was rear ended in a school zone by a UAIC policy holder and I'm going through the exact same thing. I filed the claim the day of the accident. An estimate was done the following week and I was told to take my car into the body shop. I did so and was then called by Toyota after repairs were done and they stated they had received no payments and that UAIC was denying the claim. I am also out 6 days worth of having a rental car as that is being denied too. I finally had to claim the damages on my own insurance company just to get my car back and am now waiting to see if I get my deductible back but given this fraudulent insurance company, I have my doubts. Someone really needs to do something about this and put these people out of business. If anyone knows where to start please inform me and I will gladly do my part in contacting whoever needs to be contacted to put an end to these criminals.

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Karen Marie S
Phoenix, US
Oct 04, 2012 10:45 am EDT

well...I'm glad to know I'm not the only one being ignored by this company...I was hit by a drunk driver with this insurance over a month ago...I thought they would be decent to work with on my claim when they took my info right away and had an adjuster come out the next day to my work to check my vehicle (luckily it is still drivable because I'd be in a world of hurt if I had to foot the bill up front for a rental!) and then sent me my report the following day...since then, I had one call from the agent handling my claim to let me know who he was, and almost 3 weeks ago he called to let me know they had not been able to reach their insured yet! This is my problem HOW? They should most definitely have the police report now showing he was arrested at the scene! There should be no question as to whether or not they should accept responsibility, but I have not left about 4 messages in the past 2 1/2 weeks for this agent and am being completely ignored! I'm ready to contact their main corporate office...has this helped anyone else? How has anyone else had their issues resolved because I've about had it! I can't take my car in for repair because they haven't "accepted responsibility" yet, I don't know how long it will be in the shop once I am able to take it in, and I can't afford to pay for the rental car up front! This is the hoakiest damn insurance company I've ever had to deal with...sounds like they only insure the drunk drivers and other high risk people...they should know they are going to have to deal with this kind of stuff and should be more professional and more customer service oriented! This is ridiculous!

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Todd A
Buford, US
Aug 08, 2012 12:40 pm EDT
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I was rearended 2 weeks ago and STILL haven't heard anything about my property damage! I didn't like the idea of renting a car and submitting the receipt for reimbursement and I'm glad I didn't do it after reading all of this! Nobody ever returns my call and I can't get a straight answer out of any of these jokers!

This is the WORST customer service I have EVER encountered and has to be the WORST insurance company on the planet!

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EricaW1031
Lawrencville, US
Jun 28, 2012 9:59 am EDT

Yet another VICTIM! I have had almost an identical experience with UAIC! I was involved in an accident of which their client was at fault. After 3 weeks I am still waiting in limbo. I don't have the money to go out and get my own rental and the adjuster Robert Gibbs is totally rude and disrespectful. I am NOT the at fault party here and I am tired of being treated as such. First they said they needed the time when the accident occurred there was a coverage issue and now I am now being told that they may deny the claim because they cant reach the insured for a statement. I have and they have a police report that states undeniably that I am NOT at fault. They are CLEARLY looking for a way out of paying this claim. I am filing a report with the Better Business Bureau. Next step might just need to be Channel 5 Eye Team investigates or the Whistle-blowers! Anybody want in?

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Overview of United Auto Insurance complaint handling

United Auto Insurance reviews first appeared on Complaints Board on Jun 5, 2008. The latest review Vehicle damage claim not paid was posted on Mar 11, 2022. United Auto Insurance has an average consumer rating of 1 stars from 6 reviews. United Auto Insurance has resolved 0 complaints.
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  1. United Auto Insurance contacts

  2. United Auto Insurance phone numbers
    +1 (773) 202-5000
    +1 (773) 202-5000
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    Chicago
    +1 (847) 328-9200
    +1 (847) 328-9200
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    North Suburban
    +1 (630) 545-0300
    +1 (630) 545-0300
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    West Suburban
    +1 (708) 453-0018
    +1 (708) 453-0018
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    South Suburban
    +1 (815) 725-5100
    +1 (815) 725-5100
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    Far West Suburban
    +1 (219) 881-0800
    +1 (219) 881-0800
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    Indiana
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  3. United Auto Insurance emails
  4. United Auto Insurance address
    3201 North Harlem Ave, Chicago, Illinois, 60634-4502, United States
  5. United Auto Insurance social media
United Auto Insurance Category
United Auto Insurance is related to the Insurance Services category.

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