Rooms To Go review: 3 piece queen coverlet

My name is Tina Thompson.

On 5/17/23 I came into the Stafford location in Houston. I ordered a queen bedroom set and comforter. Order # [protected].The comforter arrived on 5/24/23. As I opened the box, I knew immediately I would not be able to use the comforter. Because it is vellour, and not cotton. I suffer from hot flashes and night sweats.

I proceeded to contact customer service that day to find out how to return the item. I was told that there was no contact phone #, but was given this email address:[protected]@roomstogo.com. I sent an email on 5/24/23 and never received a response back. I contacted the customer service line 2 or 3 more times. Always being told that my email would be answered.

In June, I went out of the country on vacation and when I returned I had covid and was ill for several weeks.

On 7/2/23, I sent another email. Again no response. So on 7/10/23 I called again this tme speaking with Angie who stated she was the office mgr.

She told me to call later and speak with the store mgr Chris.

Finally spoke with Chris on 7/11/23, who stated that there is a no return policy for this item. The sales associate did not provide this info to me when I ordered the comforter. The mgr also stated it is not up to the store associate to give me this information to the customers.

I am really disappointed and annoyed that I am unable to return the item for a refund. And that this has been drawn out for almost 2 mths.

Please address my concern. My email address is [protected]@yahoo.com. My phone # is [protected].

Thank you for your time.