The complaint has been investigated and
resolved to the customer's satisfactionResolved Rogers — wireless
resolved to the customer's satisfaction
Hi I have given Rogers on average $5000 per year. Today I contacted Rogers for 2 device upgrades. I was told that my plan needed changes and I spent 2 hours on the phone while 5 different people tried to adjust my account. I was told to go to the store and pick up my new Iphone 7+ for $399. I had the representative repeat it 3 times and asked her if this call was being recorded. She confirmed it was. I get to the store and was told it now was $674 plus a $20 connection fee. I call Rogers back and they told me that was now the new price. Ridiculous. I wasted 3 hours of my life dealing with a deceiptful company. No more
The complaint has been investigated and resolved to the customer's satisfaction.